Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Ladd ***

Good day,
We apologize for the inconvenience in the delay but the cheque was only mailed out yesterdayYou will receive it within the week
Thank you for your understanding
Best regards,
Customer Care Team

Thank you for your message.We have reviewed the file and apologize for the inconvenienceThe USDxin fees (USDtotal) have been refunded to the original form of payment todayIt should be credited to the account within the next business days.There is no further action we can
provide, therefore we consider the file resolved.Best regards,Customer Care Team

Complaint: ***I am rejecting this response because there has been no communication to try to resolve this issue.There are very fair resolutions presented in my complaint.Sincerely,Melissa ***

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are unable to provide you with refund of the modification fees as requested We apologize for the inconvenience in this matter, we have done our part in requesting the seats to the airlineAs
per our Terms and
Conditions, they are stated that we cannot guarantee seat assignment requestsWe have refunded the Justfly fees for this as a gesture of good will.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** The business reached out to me by email to request documentation of the cost of the replacement flight, which I have sent to them They have offered by email to pay the difference between the cost of the original ticket and the cost of the replacement ticket by check I would like to wait to receive the check from them before closing this complaint Thank you very much for your prompt, thorough, and professional assistance in this matter.Sincerely, Amanda ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business did say that I would be receiving the check but it has not been received as of yet
Yesterday 9/I made contact with JustFly to remind them of my pending check and I am still awaiting receipt
While their accommodation is satisfactory in this case, I hope they change their business practice on their website and am awaiting their follow through with the check
Sincerely, Nathan ***

Good day,
Thank you for your message.
We apologize for the delayOur Customer Care Representative is currently reviewing your booking and will revert back with a response shortly.
Thank you for your patience.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:I wasn't informed by Jetstar airlines that when the flight was cancelled, they notified Justfly and refunded the money to themI have made several attempts to get in contact with Justfly and everytime they have informed me to call back in two daysIs there any other options to pursue this?
Sincerely,Jennifer ***

Complaint: ***I am rejecting this response because my request for compensating me for differential ticket fare has not been consideredYou would also appreciate that merely refund of original ticket fare is not a remedy as the cancellation was unfair and one-sided & done by JustFly/Airline
It may be noted that because of cancellation of my tickets at last moments by JustFly, I had to incur additional cost of USD 1,($ 3,- $ 2,075.04) on the purchase of tickets
The cancellation of ticket, which were bought about months back was grossly unfair and totally one-sided
I had requested JustFly several times (despite being put on hold by their customer care executives for more than hour all the times) to change the tickets as per their choice against cancelled flight, irrespective to long layover/ 2-stops
It may further be noted that Saudi Arabia Airline had even issued me e-tickets against the cancelled flight giving alternative arrangements, but later on declined by JustFly/AirlineThis has resulted into not only additional financial burden but also lot of mental stress.
I am attaching the scan copies of original ticekts, e-tickets subsequently issued by Airline and my emails to them
I sincerely request you to impress upon them to compensate me for differential airfare on the ground mentioned above
Regards
Sincerely,Shyam ***

Complaint: ***I am rejecting this response because:
Response not satisfactory for all the misery this "business" caused me.Sincerely,Howard ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Beth ***

Good day,
As mentioned from our Customer Care representative, we were able to take action on your complaint and have requested the refund from airlineThe refund will be put back on the card provided at time of booking within 6-weeks.
At this time, we consider the file resolved
Best
regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I was not able to obtain a flight during the time I had off due to JustFly's failure to resolve this in a timely manner, I will not be able to take anymore days offWhile I appreciate the option to now fly within the US, this should have been an option to begin withI do not feel I should have to pay an extra $to book a flightI feel like I am being punished for using a service whose primary job should be customer care and satisfactionThis company was extremely rude and unaccomodatingI prefer to have my money refundedI do not trust this people, nor I care to conduct any business with themI want $refundedI have already been penalized $for cancelling and now they want an extra $to rebook? I don't think that is rightYou want to make this right? Refund my moneyJustFly's has not lost any money, and they know it
n
Sincerely,*** ***

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your complaint and booking.
We will revert back shortly with a response
Best regards,
Customer Care Team

Complaint: ***I
am rejecting this response because:they have cancelled tickets without my consent and send the refund by reducing usd (Approx)I need this amount back.However, I have been also disputed the credit card transactions with bank what I have been paid as part of this transaction too this is for your info
Please note my observations
JUSTFLY Booking reference number- ***
-I have never been advised/asked JUSTFLY to cancel the My AIR tickets; causing these huge charges on me and this was done by JUSTFLY knowingly, please refer the conversation recorded and refund the (1000+500).1500USD (Approx-Breakup given below) is huge and hard-earned money and I can’t afford it
-Without my consent/advice, JUSTFLY was debited the cancellation fee of 450USD to my credit card; this is a financial threat to me
-Normally there is no charge for seat reservation; it was showing free while booking the tickets But JUSTFLY collected the charge as 44.95usdThis is a hidden charge and cost breakup was not shown before processing the transaction
-Initially when I was booking, As per JUSTFLY, fare was shown for adult as 1254USD per ticketAs per AIRINDIA rules, There is a price difference between adult and child (25% concession on base fare per kid *kids), This was not adjusted in my total fare while booking the tickets, around 280USD (Approx)i.e Adult ticket price has been collected as 1364.95USD…etc instead of 1254usdThis is a hidden charge and cost breakup was not shown before processing the transaction
-Please note that, amount refunded by JUSTFLY after deducting cancellation charges of 1500USD on Mar-
(964.82+897.82+897.82)
Total Amount Spent & Received-But no tickets
Paid
Refund Received
Loss to the customer because of JUSTFLY
Adult
1,
Child
1,
Child
1,
Seat Reservation Fee
Cancellation Fee
4,
2,
1,
Sincerely,*** ***

Good day,
As mentioned previously, we are still in the process of attempting to get a favorable response from the airlineOur agents is still working on this on your behalf.
We will revert back once we get a confirmation.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representative is currently reviewing your booking detailsHe will revert back shortly with a response
Thank you for your patience
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
They state that the information is on the ticket, this is untrue I attached the ticket so everyone can see it and read it and it is not stated anywhere on the ticketThey continue lying Iv provide the proof it is no where on the ticket to be checked in at a certain timeThis business is in the wrong Iv provided my proof, what more is needed? I should get a full refund.Sincerely,*** ***

Complaint: ***I am rejecting this response because: this is not trueI have personally called the airlines MULTIPLE TIMES and they said that they issued and will issue refund for anybody who had a flight on the days that the pilots were on strikeThey even published it on their *** *** and their websiteI called the airlines and they told me that Justfly just has to call them and they will give them the refund, so they can give it to usI find it very odd that Justfly can not get an agent everytime they call (I called Justfly many times and waited for HOURS while they 'attempted' to call the airlines, which EVERY TIME they said that there was no agent available and they couldn't talk to someone), because every single time I call the airlines, it takes maximum 10-minutes for me to speak with an agentThe agent at the airlines said that we are allowed a compensation for the cancelled flights, as everybody else who got a cancelled flight on those daysWe are entitled the money and we are expecting it, after hours and hours pent on the phone with Justfly, and the airlines.
Sincerely,Cassandra ***