Bowman Contracting CO

Complaint: ***I am rejecting this response because:
its not rightIt's not even me who made the changes of the ticket it's in authorized and the moment I found it that it was changed we called and they didn' do anything they gotta refund my money 816$ in full.you call center agent just informed after it was happend.please this unauthoriazed charge.Sincerely,*** ***

Date Sent: 6/12/10:12:AM
Good morning,
Thank you for message on*e more
We have responded to the other two *omplaints that you have put through with your responsesOur agent was trying to retrieve the *all as a last effort to ensure all details that were provided are *orre*t but that does not negate the fa*t that there was a No-Show on the ti*kets.
This is not something that we *an *ontrol as the airline has flagged the ti*kets as No-show and there was a refund provided for the unused portion of the taxes.
There is no further a*tion we *an provide, therefore we *onsider the file *losed.
Best regards,
*ustomer *are Team

Complaint: ***I am rejecting this response because:
JustFly's website advertised the Delta flights for a certain price and then when I booked the flights they were suddenly more than advertised. JustFly has indicated to me that prices by the airline can change at anytime. And while I don't disagree with this statement, I have never had a flight price change as I was booking the flight. I believe they advertise lower fares in order to get people to use their service and then charge "the real" fare at time of booking
The defense they're using that they post the policy on their website about prices changing at anytime while perhaps within the scope of whatever is required of them it is certainly not in the best interest of the customerIf they want to actually be a customer focused business and an industry leader then their policies should be blatantly clear and not buried in six point font somewhere on the website.
Sincerely,*** ***

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have reviewed your file and had offered you alternative options for flightsYou had accepted this and the tickets were re-issued and sent to you.
There is no further action we can provide,
therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have reviewed the file and verified with the airlineThere was an error in the information that was provided to you in regards to the baggage feeWe have confirmed the refund of
those fees by cheque
You should receive this within 2-weeks time frame
We consider the file resolved.
best regards,
Customer Care Team

Good day,
Thank you for the message
We have done all we can with the airline to get as much refunded as possibleThere is unfortunatley no further refund that we can offer
We consider the file closed
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
We've looked at your booking and determined that there was no actual chargeWhat was most likely showing on your account was a pre-authorization hold, which never became a charge because the transaction was
voidedIt usually takes from 5-days for this to be released
As a gesture of good will, we have refunded the best purchase guarantee for you
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day Mark,
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Good day,
Thank you for your messagewe appreciate your feedback
One of our Customer Care Representatives has reviewed your file and is currently in the process of offering the refund of our modification fees of 150.00$ per ticket We do have the notes on file that state the fees were
mentioned to you at time of cancellationWe have
offered this refund as a gesture of good will but do not have the authority to waive the airline fees
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I contacted their support numerous timesMy first call they dropped me while on hold to speak with a supervisorThen I called them back and spoke to a "Supervisor" and was told that they would call me backThey never called me backSo I called again and they would resolve my issue and that they have everything documented under my reservation/reference numberI called them again and their operators claim there is no documentation or history of callsSo I was constantly repeating my issue to numerous operatorsI spoke to a supervisor again yesterday, who I then asked to speak to their manager, who later told me that no supervisor had ever taken my call until todaySo in effect, that means their operators were masquerading as escalated support/supervisors
I spoke to numerous operatorsMost recently an "***" and a "***", I asked him for his ID number and he provided me ***
I am not surprised that JustFly*** is claiming that no support request is madeThis is part of their problemThey either are covering up bad reports and support requests or they do not document sufficientlyEither way it givens them the capability to continue their shady business practices
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Response not satisfactory for all the misery this "business" caused me.Sincerely,Howard ***

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your complaint and booking.
We will revert back shortly with a response
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
A customer care representative is working on your file and will update you soon. They will need to listen to the call recording to further investigate the claim as the notes on file have a verbal OK for a
Future Travel Credit. We appreciate your patience. Best regards, Customer Care Team

Patricia,
Thank you for taking the time to speak with me today regarding my complaint against JustFly. YES, I'm an attorney, but NO I will never book with a 3rd party seller again. :-)
I understood through basic contract law that JustFly, not Avianca, owes me the refund
following my cancellation with them on 9/30/for the following reasons:
1) my agreement was with JustFly,
2) my payment was made to JustFly,
3) JustFly several times misrepresented to me that they had received confirmation from Avianca that my full refund was forthcoming; and
4) JustFly's website falsely states: "We are processing your refund. Please note that refunds are subject to a short delay depending on rules and regulations set by the airline and your financial institution. They may take up to days [f i.e., 10/30/17] to appear on your credit card or bank statement."
Therefore, JustFly's response below is wholly unacceptable. They do not even assure me a refund is coming in weeks--just that it may take that long "to get any update."
Thank you for your time
-Patti ***

Complaint: ***
I am rejecting this response because: Of course this is what it looks like in your system. The reason the reservation was canceled was because of the way your site scams people and adjust dates they did not request. I was booking a flight for my four children and myself to visit my parents in Arkansas at Christmas. I had maybe used your site once before. After hours of searching and finding out each ticket was going to be $or more I decided on five tickets on Dec 20th a day before the kids got out of school. I would only have to request one day off work. With that said I got an email on December 18th saying ready to check in for your flight. I clicked the button to discover my flight was leaving that afternoon. I didn't pick that date, I was at work the kids were in school, I know that for sure I didn't pick that date because it wouldn't work with any of our schedules. Therefore, I went back to your site in a panic and put my dates in and discovered that your site auto populates other dates YOU (Justfly) made a reservation for me. I have booked through Cheaptickets, Orbitz and Expedia for 20 years. I have never had another site do this to me. I put the dates I'm available to travel and see what the prices are for those dates. I called you guys could only offer a "credit". I ended up spending close to $10,at Christmas to get my children to their grandparents. Fast forward to the last couple of days. I first went to your site where you directed me to use my credits and I watched a blue spinning circle for hours a day. My coworkers and I couldn't believe it! I called on my lunch break and it took minutes for the customer service agent to tell me with my credits I could travel to Arkansas for an extra $a ticket in July. At this time I'm looking on the screen seeing I could purchase them at that moment from your site for $a tickets. I talked with American Airlines and they said there is a $per ticket charge to change a ticket. I'm fine with that. I understand the airline has a charge. The customer service agent kept saying it was the airlines fees that were driving my ticket price up. Wrong. I have a $credit with Justfly. $+ $200=$x = $3450. I am willing to pay the $difference, but the agent said it is $on top of the credit per ticket. At this point I'm in tears, I have spent two lunch hours talking with a representative that gives me a run around and at the end of the day still no solution. The customer service agent advised me to go on the site and purchase the other tickets and not use my credit. It makes absolute no sense. She then hung up on me. At this point I'm going to tell everyone I know what a scam your company is and how you take advantage of people. Especially single moms with four children that have tried to work with you every way possible. At this point I gave you guys $for a headache. If I can get one person and hopefully hundreds not to use your site I'm going to do my absolute best. This is just unethical and wrong. Enjoy your weekend,*** ***
Sincerely,
*** ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refundThe refund will be processed and should
appear on your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representative is currently reviewing your booking detailsHe will revert back shortly with a response
Thank you for your patience
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:I wasn't informed by Jetstar airlines that when the flight was cancelled, they notified Justfly and refunded the money to themI have made several attempts to get in contact with Justfly and everytime they have informed me to call back in two daysIs there any other options to pursue this?
Sincerely,Jennifer ***

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives has reviewed your booking and have communicated with you. Upon review, this booking was cancelled online by you without the intervention of our agentsBefore confirming that you would like to go
ahead with a cancellation, the total
cancellation is displayed on the screen as our agent indicated and you need to confirm this before proceedingAs the amounts were agreed to, the booking was then cancelled.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Our cancellation fee would not be covered by any insuranceThis is an agency fee to process the cancellation with the airlineThis information is provided in our Terms and Conditions that are accepted at the time of booking.
That
being said, we have now refunded the fee of 75$ as a One Time good will gesture. This amount should show up on your card within the next business days
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team