Bowman Contracting CO

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have reviewed your file and had offered you alternative options for flightsYou had accepted this and the tickets were re-issued and sent to you.
There is no further action we can provide,
therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives has viewed your booking and has tried to contact you by phone and email. Please do respond to her email with the options provided so that we can go ahead with the new booking.
Best
regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and have concluded that there was a system error with your bookingDue to this fact, we have gone ahead and processed the refund as requestedThis was processed this week and
you should receive the funds within a couple weeks.
There is no further action required on our part, therefore we consider the file resolved
Best Regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I attached two screen shots. They are prices for the EXACT SAME flight, i.eno fare difference. One is for a new customer the other is for a customer using a travel credit. Theres a difference of $dollars. Yes I know that Aeromexico charges a $fee to use a travel credit, but what did I pay JustFly $for? And where does that extra $come from? And why is it required that I rebook the same origin and destination? I spoke with Aeromexico, that is not a requirement for their travel credits. So I pay $to Aeromexico, $to JustFly for no apparent reason, and some mysterious $dollars along with a JustFly requirement of keeping the same origin/destination. Had that been clear, I would not have paid the cancelation fee as the total fees ($+ $+ $52) is $less than a brand new ticket! Plus I could fly anywhere. Ridiculous. No wonder there's a rating of F from Revdex.com
Sincerely,Jesse ***

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all
the components of your trip (dates/price/flights, etc)This extra step is to avoid errors
In case of errors, we offer the void period which was not used.
We apologize for the inconvenience but we are no table to compensate you due to this.A representative from our Customer Care Team will contact you to detail the options available to you to make modifications to your current flight schedule.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback forcoachingpurposes
As discussed with our customer care representative, we have offered to refund the modification fees per person as a good gestureWe have informed you of your options
on cancelling and are awaiting your response to process with changes.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your message and booking
We will revert back shortly
Thanks
Customer Care Team

Good day,
Thank you for your message.
As previously mentioned, the refund for the seat assignment was already refundedI have attached your invoice here within It was processed on May 9th
As for the tickets being charged twice, again, we had investigated and confirmed back to you that there was a error in the reservation system which caused the duplicatesAfter review and confirmation with our supplier, there was a refund requested to be put back on your cardThe delay is suppose to be weeks but can be longer at times with high volume
The amounts of $and $have been refunded for this file
We have done our part in this file and now consider it resolved
Best regards
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***My booking number is 035-754-762. Sincerely, Bernice ***

Good day,
Once again the agreement was made to refund the requested amountUpon checking, this is in process already
We cannot keep the file open while we wait for the amount to come throughIf you have not received this in the coming week, then you may come back and write to reopen but that should not be the case.
There is nothing further we can action here, therefore as mentioned, we consider the file closed.
Best regards,
Customer Care Team

Good day,
As previously stated, the full refund is in process and on its way.
I understand that you are not wanting to resolve and close the complaint but there is nothing further we can action on our end, therefore it is considered closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
Our prices are subject to change as per the changes coming from the airlinesWe as a travel agency have no responsibility in these changes that occurThe prices are subject to change until the time of ticketing.
There is no action we can
provide on this file, therefore consider it closed.
Best regards,
Customer Care Team

Good day ***,
As we apologize once more for the inconvenience, we are not able to offer any further compensation as the fees are coming from the airline
There is unfortunately nothing more we can assist you with but we need to abide by the airline rules concerning changes on a booking
We consider this file closed
Best regards,Customer Care Team

Complaint: ***I am rejecting this response because:
its not rightIt's not even me who made the changes of the ticket it's in authorized and the moment I found it that it was changed we called and they didn' do anything they gotta refund my money 816$ in full.you call center agent just informed after it was happend.please this unauthoriazed charge.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will await their response.Sincerely, Sharon ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have not received any communications from the company nor have I received my refund

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and booking and has some questions to better understand the resolution you are seekingHe has sent you an email as well as phoned with these questions in mind.
Please do respond to
the email so we can move forward.
Best regards,
Customer Care Team

Good day Francine,
As per your discussions with our customer care representative, the ticket was refunded for your due to the involuntary schedule change As a gesture of good will, we have also offered this with no penalty or modification fees
There is no action required on our part, so we
consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards
Customer Care Team

Good day,
Thank you for your message
One of out Customer Care Representatives is reviewing your file
We will revert back shortly with our findings
Best regards,
Customer Care Team

Good day,
As previously mentioned, the pre-authorization will be released to your account with the authorization code provided to let your bank knowOur Customer Care Representative has also refunded the cancellation fee on your card
There is no further action required on our part, so we consider this file resolved
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team