Bowman Contracting CO

Good day,The tickets were purchased online by the customer with no live travel agent interference which means that the tickets are booked with the data input by the customerTherefore, the agency cannot be held liable for the incorrect information provided by the customerFurthermore, the investigation was completed and it would not matter when the information was enteredThe customer did not review the information before submitting the paymentThe wrong passenger gender is not a mistake done by the agency
As mentioned before, according to our records, our support team was called by ROY/CYNTHIA ELIZABETH on 13NOVwho expressed the concern about the namesThe agents offered to fix the passenger type code in the booking since it is not a problem, the passenger declined the offer and insisted on a refund instead.
Unfortunately, as it has been explained, according to Spirit Airlines - the tickets are nonrefundableWe would gladly provide the requested refund but we are unable to since the refund cannot be processed without the OK from the airline
We consider this file closed. Best regards,Customer Care Team

Good day,
Thank you for your email and feedback
Upon review of your file, our agents have already reached out to the airline to see where this refund is in the processWe have confirmed that it was processed only on March 12thThe refund will return back to you within 6-weeks as previously
stated.
There is no further action we can provide therefore we consider the file closed.
best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refund as requestedThe refund was processed and should
appear on your account within 1-billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Desheena ***

Good day,
Thank you once again for your email
As previously mentioned, we have released the funds from our endThere was no physical charge to your credit card as the tickets were voidedThe pre-authorization of the ticket amounts were released when the call came in
Again, this is not a refund that you are expecting and rather the amounts to disappear from your card.
There is nothing further we can offer here and consider the file closed
best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Brenda ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Good day Chad,
As per the discussions with our Customer Care Representative, we have done some research and have been told the ticket was flagged as a no-showAs we do apologize for the inconvenience this has caused you, we can see that the tickets were booked by you on the website and there was a no-show at the airport on the day of travel
Due to this, we are unfortunately not able to offer the compensation that you are seeking
There is no action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
***

Good day,Please provide the booking details related to this claim.Best regards,Customer Care Team

Good day,
Thank you for your message and feedback
Upon review of your booking, we have been able to refund the modification fee as a one time courtesy for the inconvenience.
This was processed today and should be back on your card by the end of last week.
There is no further action
we can provide, therefore we consider the file resolved
Again, we appreciate the feedback
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer care Representative, we have already offered the Future Travel Credit and you have until the 8th of April There is a penalty that was mentioned as well as a any fare difference that may apply.
Our agent is
awaiting your email or call to book in your new travel datesWe do apologize for any inconvenience or confusion that may have occurred on the phone.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response
because: Josh from justfly*** contacted me on august 25, and left me a message at 10:AM at extension on September 1, I contacted justfly*** three timesThe first two times I was told that there is no extension and was hung up onOn the third attempt I spoke with a man; he read my memo and still had no clue of what I was talking aboutWe spoke for about minutes he told me that he will call me back within one hour at 1:PM that dayI never received a call from anyone at the companySincerely,Tianni ***

Complaint: ***I am rejecting this response because: Your agent called me twice within hours time frame when I could not talk - I would not call it an extreme difficulty by any stretch of imaginationInstead I had to call back and was offer the same ridiculous quote of more than $to exchange the ticket, while it is obviously cheaper to buy a new ticketI have contacted *** *** and they confirmed they have authorized JustFly.com to rebook the tickets until the end of the year, however I am still waiting for a few clarifications with them for the airfare and change feesI won't consider this case closed until I have a fair resolution of my case. Sincerely,*** ***

Complaint: ***I am rejecting this response because: this does not address the issue that this business does not take care of customers when there is an error made on the website there should be a full refund policy if done within hours of booking just as Expedia and all major airlines do in that situationThey charged me for an “extended cancellation policy” when I didn’t knowingly authorize it when bookingThe same hour I booked the flight on the website I noticed an error in the dates and called them right away to fix it and was told I would not be able to cancel without being charged fees even though I just booked it less than an hour before I called.Sincerely,Angela Carney

Good day,Once again, this is not a refund we can provide without the OK of the airlineAccording to Interjet, this ticket is non-refundablePlease understand that we, as an agency, are bound follow the airlines rules and are not able to refund this ticket without their authorization
Thank you
for your understanding.Best regards,Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and trying to retrieve the call.
We will revert back once this has been completed.
Thank you for your patience.
Best regards,
Customer Care Team

Thank you for your message. As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience causedUpon verification, we can confirm that your credit card company already requested the refund and it was validated
Kindly contact your financial institution for more details. There is no further action we can provide, therefore we consider the file closed
Best regards,Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we are investigating your complaint and bookingAs this involved getting a hold of the airlines, this may take longer than a usual response may.
We appreciate your patience in this matter and we
will revert back shortly with a hopefully favorable response.
Best regards,
Customer Care Team

Good day,
One of our Customer Care Representatives is reviewing your booking once more concerning your comments.
We will revert back shortly with out response.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the booking that was made This was made online by yourself with all the pertinent information providedOur agent has sent the booking details that outlined the switchThere is a
preview page before confirming the booking to ensure all details are correct and approved by our passengers.
We do apologize for the inconvenience but this ticket is nonrefundable and there are fees attached to have the changes made as stated in the emailIf you would like to make those changes, please do respond there.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer care Team