Bowman Contracting CO

Complaint: ***I am rejecting this response because: How I will know that they will refund the monies charged to my credit card..According to my credit card; Justfly is the one that have to call the credit card and rescind the purchase, which has not being done by JustflyThank You.Sincerely,Luz ***

Good day,
Thank you for your message
As per the discussion with our Customer Care Representative, we have reviewed your bookingThis booking was made by yourself at the time of bookingThere is a review page available before confirming to avoid these types of errors
That being said, our
agent is attempting on your behalf to get a refund for this ticket as you were denied boardingThere is no guarantee.
We will revert back once we have some feedback
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
As mentioned by our Customer Care Team, we sincerely apologize for your situationWe have listened to the call, however, and there was a clear indication of the dates requested.
We have reached
out to the airline on your behalf to try and get something back for you and the only thing we were offered was a refund of the unused taxes except for fuel charge as a good will gestureYou should receive this amount within weeks
There is no further action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have looked into the booking and have taken action on your fileThere was a full refund offered as requested and will be processed this week
There is no further action required, therefore we consider
the file resolved.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I do not receive any results from my complaint executed by Justfly.comSincerely,Carlos ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and for now I accept their reply but if they do not reply within weeks, I want to have he Revdex.com follow upThank you for your work on my complaint so far. Sincerely, Barry***

Good day,
Thank you for your message
As stated on our site, all reservations are non-refundable unless stated otherwiseWe do however offer a free cancellation grace period of hours after booking confirmation is sent. In cases where the airline fare rules permit cancellations, there
would be a minimum fee of 250$ that would applyOur Customer Care Representative has sent the pertinent documents where this information is indicated before bookingThis would then be the responsibility
of the passenger to read the Terms and Conditions of the booking
We are not able to offer you the refund you are requesting
We appreciate your feedback and consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing the options on your fileThe ticket is non-refundableOur agent is in contact with the airline to help approve a cancellation and what we can do to assist
Thank you in advance for your
patience.
Best regards,
Customer Care Team

Complaint: ***
I am rejecting this response because: Of course this is what it looks like in your system. The reason the reservation was canceled was because of the way your site scams people and adjust dates they did not request. I was booking a flight for my four children and myself to visit my parents in Arkansas at Christmas. I had maybe used your site once before. After hours of searching and finding out each ticket was going to be $or more I decided on five tickets on Dec 20th a day before the kids got out of school. I would only have to request one day off work. With that said I got an email on December 18th saying ready to check in for your flight. I clicked the button to discover my flight was leaving that afternoon. I didn't pick that date, I was at work the kids were in school, I know that for sure I didn't pick that date because it wouldn't work with any of our schedules. Therefore, I went back to your site in a panic and put my dates in and discovered that your site auto populates other dates YOU (Justfly) made a reservation for me. I have booked through Cheaptickets, Orbitz and Expedia for 20 years. I have never had another site do this to me. I put the dates I'm available to travel and see what the prices are for those dates. I called you guys could only offer a "credit". I ended up spending close to $10,at Christmas to get my children to their grandparents. Fast forward to the last couple of days. I first went to your site where you directed me to use my credits and I watched a blue spinning circle for hours a day. My coworkers and I couldn't believe it! I called on my lunch break and it took minutes for the customer service agent to tell me with my credits I could travel to Arkansas for an extra $a ticket in July. At this time I'm looking on the screen seeing I could purchase them at that moment from your site for $a tickets. I talked with American Airlines and they said there is a $per ticket charge to change a ticket. I'm fine with that. I understand the airline has a charge. The customer service agent kept saying it was the airlines fees that were driving my ticket price up. Wrong. I have a $credit with Justfly. $+ $200=$x = $3450. I am willing to pay the $difference, but the agent said it is $on top of the credit per ticket. At this point I'm in tears, I have spent two lunch hours talking with a representative that gives me a run around and at the end of the day still no solution. The customer service agent advised me to go on the site and purchase the other tickets and not use my credit. It makes absolute no sense. She then hung up on me. At this point I'm going to tell everyone I know what a scam your company is and how you take advantage of people. Especially single moms with four children that have tried to work with you every way possible. At this point I gave you guys $for a headache. If I can get one person and hopefully hundreds not to use your site I'm going to do my absolute best. This is just unethical and wrong. Enjoy your weekend,*** ***
Sincerely,
*** ***

Patricia,
Thank you for taking the time to speak with me today regarding my complaint against JustFly. YES, I'm an attorney, but NO I will never book with a 3rd party seller again. :-)
I understood through basic contract law that JustFly, not Avianca, owes me the refund
following my cancellation with them on 9/30/for the following reasons:
1) my agreement was with JustFly,
2) my payment was made to JustFly,
3) JustFly several times misrepresented to me that they had received confirmation from Avianca that my full refund was forthcoming; and
4) JustFly's website falsely states: "We are processing your refund. Please note that refunds are subject to a short delay depending on rules and regulations set by the airline and your financial institution. They may take up to days [f i.e., 10/30/17] to appear on your credit card or bank statement."
Therefore, JustFly's response below is wholly unacceptable. They do not even assure me a refund is coming in weeks--just that it may take that long "to get any update."
Thank you for your time
-Patti ***

Good day,
Thank you for your very detailed message and attached letterWe have all the email communications thank you as well as the notes in file from each call that came inThere were several emails sent to contact us as you were unreachableThis lets you know that we are trying to
reach out and there is something we need to communicate to youYou were told once again about what portion can be refunded and it already was done at this point in timeWe do apologize if you are not content with this answer or outcome but once a ticket is "used", meaning
either Flown or Missed without changes in file, the value of the ticket is forfeitedWe have done our best with the airline to get you a small portion of that back and this was the only option as we abide by the rules of the airline
There is nothing further we can do for you and still consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed the file and as discussed, we are unable to offer the refund you are requestingWe need to abide by the airline rules of the ticket
We have offered a Future Travel Credit so that you don't loose the
complete value of the ticketOur agent has outlined the details of how this is to be utilized.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and will revert back with her response.
Thank you in advance for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your complaint and booking
We will revert shortly with our response
Best regards,
Customer Care Team

Good day,
Thank you for your message
We apologize for the inconvenience but with further investigation, it is the airline that is processing the refund of the tickets *** has confirmed the status of the ticket as on Refund as of June6thAs seen on your statement, the charge came from
the airline and not Justfly and will be refunded by them.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
One of our Customer Care Representatives is currently investigating your complaint and reviewing your booking.
We will revert back as soon as possible with a response.
Best regards,
Customer Care Team

Good
Day,
As discussed with our customer care representative, he has looked into the file and has informed you of the following:
1- This booking done via internet and each passenger fill his name as shows in his passport2- By the airlines regulations its forbidden to correct the name3- Already those tickets was refunded and new tickets issued direct by Turkish airlines Under Booking REF : ***
As we do apologize for the inconvenience, there is nothing further we can do on our part
We consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team
***
Thank you!
Sandy
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Catherine***

Good day Stefania,
As per the conversation that you had with our customer care representative, we have confirmed that the credit card was declinedWe have re-issued the tickets as mentioned by our agent
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Brenda***