Bowman Contracting CO

Complaint: ***I
am rejecting this response because:they have cancelled tickets without my consent and send the refund by reducing usd (Approx)I need this amount back.However, I have been also disputed the credit card transactions with bank what I have been paid as part of this transaction too this is for your info
Please note my observations
JUSTFLY Booking reference number- ***
-I have never been advised/asked JUSTFLY to cancel the My AIR tickets; causing these huge charges on me and this was done by JUSTFLY knowingly, please refer the conversation recorded and refund the (1000+500).1500USD (Approx-Breakup given below) is huge and hard-earned money and I can’t afford it
-Without my consent/advice, JUSTFLY was debited the cancellation fee of 450USD to my credit card; this is a financial threat to me
-Normally there is no charge for seat reservation; it was showing free while booking the tickets But JUSTFLY collected the charge as 44.95usdThis is a hidden charge and cost breakup was not shown before processing the transaction
-Initially when I was booking, As per JUSTFLY, fare was shown for adult as 1254USD per ticketAs per AIRINDIA rules, There is a price difference between adult and child (25% concession on base fare per kid *kids), This was not adjusted in my total fare while booking the tickets, around 280USD (Approx)i.e Adult ticket price has been collected as 1364.95USD…etc instead of 1254usdThis is a hidden charge and cost breakup was not shown before processing the transaction
-Please note that, amount refunded by JUSTFLY after deducting cancellation charges of 1500USD on Mar-
(964.82+897.82+897.82)
Total Amount Spent & Received-But no tickets
Paid
Refund Received
Loss to the customer because of JUSTFLY
Adult
1,
Child
1,
Child
1,
Seat Reservation Fee
Cancellation Fee
4,
2,
1,
Sincerely,*** ***

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed the file and as discussed, we are unable to offer the refund you are requestingWe need to abide by the airline rules of the ticket
We have offered a Future Travel Credit so that you don't loose the
complete value of the ticketOur agent has outlined the details of how this is to be utilized.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As per the discussion with our Customer Care Representative, we have reviewed your bookingThis booking was made by yourself at the time of bookingThere is a review page available before confirming to avoid these types of errors
That being said, our
agent is attempting on your behalf to get a refund for this ticket as you were denied boardingThere is no guarantee.
We will revert back once we have some feedback
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, T'era ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Susana ***

Good day,
Thank you for your message
As discussed with our customer care representative, we have taken action on your fileThe refund for your tickets are in process and should be back to you within the next billing cycle
At this time, there is no further action required, therefore we consider
the file resolved
Best regards,
Customer Care Team

Good day,
As mentioned from our Customer Care representative, we were able to take action on your complaint and have requested the refund from airlineThe refund will be put back on the card provided at time of booking within 6-weeks.
At this time, we consider the file resolved
Best
regards,
Customer Care Team

Good day,
Thank you for your message
As stated by our Customer Care Representative, we show the refund as processed awhile agoTherefore please provide the credit card statements as requested to be able to double check.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: How I will know that they will refund the monies charged to my credit card..According to my credit card; Justfly is the one that have to call the credit card and rescind the purchase, which has not being done by JustflyThank You.Sincerely,Luz ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the Future Travel Credit Our Agent has sent an email
with the details and instructions
There is no further action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
They state that the information is on the ticket, this is untrue I attached the ticket so everyone can see it and read it and it is not stated anywhere on the ticketThey continue lying Iv provide the proof it is no where on the ticket to be checked in at a certain timeThis business is in the wrong Iv provided my proof, what more is needed? I should get a full refund.Sincerely,*** ***

Good day,
Thank you for your message
As dis*ussed with our *ustomer *are Representative, we are still waiting for the *all retrieval to investigate furtherWe will *ontinue to keep you updated on the status by email as our agent is doing up until now.
We will *onta*t you
shortly.
Best regards,*
*ustomer *are Team

Complaint: ***I am rejecting this response because:
I will not accept the closure of this matter until I receive the check in the mail Once I receive it, I will go in and give the OK to set to resolved.Sincerely,Ryan ***

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have investigated the file and have offered a refund of our modification fees as a good will gesture for the misunderstandingWe are also attempting to retrieve the call as you are
requesting a full refund to be able to validate your claimWe will revert back if this is possible and the outcome
best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your complaint and booking
We will revert shortly with our response
Best regards,
Customer Care Team

Consumer called to say issue resolved. Company refunded her $& $

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11618036, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
We have heard back from the airline that they have accepted the refund you are requesting but it has not been processed just yetWe have also refunded you from our side, the modification fees as well as the Seat assignment fees as a gesture of good will
Our customer care representative will continue to be in contact with you until the refund has gone through
We appreciate your feedback and regard this matter closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Catherine***

Good
Day,
As discussed with our customer care representative, he has looked into the file and has informed you of the following:
1- This booking done via internet and each passenger fill his name as shows in his passport2- By the airlines regulations its forbidden to correct the name3- Already those tickets was refunded and new tickets issued direct by Turkish airlines Under Booking REF : ***
As we do apologize for the inconvenience, there is nothing further we can do on our part
We consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team
***
Thank you!
Sandy
***