Bowman Contracting CO

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we are awaiting documentation from your part so we can investigate further the total amount of your costs
We look forward to hearing from you soon to resolve this matter
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back as soon as possible.
Thank you in advance for your patience
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I have not been contacted by the airline and have not been reimbursed for the cost of the replacement tickets
Sincerely,Gretchen ***

Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representatives, we have already addresses your concerning and have offered the refund that was agreed to
We do apologize for all the inconveniences this has caused you.
There is no further action we can
provide
Best regards,
Customer Care Team

Good morning,
Thank you for message on*e more
We have responded to the other two *omplaints that you have put through with your responsesOur agent was trying to retrieve the *all as a last effort to ensure all details that were provided are *orre*t but that does not negate the fa*t that there was a No-Show on the ti*kets.
This is not something that we *an *ontrol as the airline has flagged the ti*kets as No-show and there was a refund provided for the unused portion of the taxes.
There is no further a*tion we *an provide, therefore we *onsider the file *losed.
Best regards,
*ustomer *are Team

Good day,
Thank you for your feedbackWe apologize for any inconvenience due to the lengthy refund timeAs stated in your comments, there was a wait time from the airlineThis is out of our control on the delaysWe have verified and the refund was processed
The funds should be back to you
shortly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We reviewed your comments and bookingThere is no physical charge made on your credit card for this bookingThe card did not go through and the booking was abortedThis amount you are seeing is a Pre-Authorization as our agents have explained to you
on your call
This amount will fall back to the credit card that you have attempted to make the booking withThis may take up to business daysYou may speak with your bank for more details
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
We have reviewed the two bookings that came in under your name and they are both inactive flights The bookings were never confirmedThe transactions you are seeing are pre-authorizations only for the tickets and since both were declined, there could
not have been
any charges going throughThis amount will fall back on your card if it hasn't already.
There is no action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
As previously mentioned, the refund is in processThis amount was processed on February 8th therefore, you should receive this on the card that was used at time of booking within the week.
We consider this file resolved
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and get the waiver from the airline to have them process the refund as you requested The refund was processed on November 24th and and should appear on your account
within 6-weeks directly on your card.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I have not received the refund yet which according to the letter should be by the end of last weekI still believe that it is ***'s duty to follow up with the airline company if they fail to comply with the agreement since it is Justfly that has transactions with them and not meI bought the tickets from *** in good faith and not directly from the airline hence Justfly should be responsible for following up I dont consider the complaint close until I receive the refund
Sincerely,*** *** ***

Good day,
Thank you for message and feedback
As previously stated by our Customer Care Representative, even though the airline is not willing to accommodate your request, we will offer the refund
Due to these circumstances, we are offering this refund as a one time gesture of good willThe
cheque was already mailed out.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have heard back from the company who informed me that they are in the process of issuing a refund - I had sent them the receipt for the extra charges.Sincerely, Carol ***

Complaint: ***I am rejecting this response because JustFly told me I would receive a FULL refund (no cancellation fees) for my flight because it was the fault of JustFly that the flight was never cancelledI have been waiting nearly months for a resolution from JustFly, and they told me *** *** cannot refund me because they are in debtThis is not an issue with *** ***, this is an issue with JustFlyI was told by a representative in mid July that I would be fully refunded (NO CANCELLATION FEES) by JustFlyI need this refund to happen -- this isn't $50-100, this is over $1,that I have been missing for more than months. Sincerely,*** ***

Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
As per the conversation with our customer care representative, he has confirmed that it is not possible to have a name correction due to fare rules We have spoken with the airline and they have
noted the information in file so that should be ok when you checkin
The other option would be to cancel and get new tickets which would incur some fees
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
We were able to take action on your file, and process the refund of the seat assignment as you requestedThis was refunded as a one time courtesy as it is stated in your final viewing page before
checkout
We apologize for the inconvenienceThe agents were only responding according to their set rules.
There is no action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
Everything has been submittedYou have my credit card statementThere is literally nothing left for me to doThis is a jokeThis is a dispute over a relatively small amount of moneyThis is no way to run a companyCHECK YOUR EMAILI've submitted twice nowSincerely,Vito***

Good day,Thank you for your message.One of our Customer Care Representatives is currently reviewing your complaint and bookingWe will revert shortly with a response.Thank you in advance for your patience.Best regards,Customer Care Team

Good day Mark,
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team