Bowman Contracting CO

Good day,
Thank you for your message
As discussed with our customer care representative, we have taken action on your fileThe refund for your tickets are in process and should be back to you within the next billing cycle
At this time, there is no further action required, therefore we consider
the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We have looked into your file and we have had a system error while processing your bookingWe saw that you wanted to book in Business class but system incorrectly issued in Eco class
We apologize for the inconvenience and have re-instated the correct
tickets for youYou should have already received your new electronic ticket
There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
As mentioned by our Customer Care Representative, we have offered a refund of 200$ as requested as a good will gestureShe has sent an email to confirm this and your mailing address or paypal to move forward with this
Please do respond to the email so we can process the payment.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I contacted their support numerous timesMy first call they dropped me while on hold to speak with a supervisorThen I called them back and spoke to a "Supervisor" and was told that they would call me backThey never called me backSo I called again and they would resolve my issue and that they have everything documented under my reservation/reference numberI called them again and their operators claim there is no documentation or history of callsSo I was constantly repeating my issue to numerous operatorsI spoke to a supervisor again yesterday, who I then asked to speak to their manager, who later told me that no supervisor had ever taken my call until todaySo in effect, that means their operators were masquerading as escalated support/supervisors
I spoke to numerous operatorsMost recently an "***" and a "***", I asked him for his ID number and he provided me ***
I am not surprised that JustFly*** is claiming that no support request is madeThis is part of their problemThey either are covering up bad reports and support requests or they do not document sufficientlyEither way it givens them the capability to continue their shady business practices
Sincerely,*** ***

Good day!
Thanks for sharing the details of your recent booking experience with us
A customer care representative is working on your file and will update you soon. They will need to listen to the call recording to further investigate the claim as the notes on file have a verbal OK for a
Future Travel Credit. We appreciate your patience. Best regards, Customer Care Team

Complaint: ***I am rejecting this response because *** did not do anything to resolve the issues at hand
Justfly never responded to any of the emails I had send to different of their email addresses (those addresses had been difficut to even find)The response here at Revdex.com's website is the first written statement I ever saw from them on this case
After I had filed a Revdex.com complaint against Justfly.com, I received two calls from them (supposedly a Manager of their "Escalation Team" in Connecticut), stating Justfly would "protect" me and they had not canceled or changed the bookingThey would resolve the case with the airline today (10/5/2016) and would then send me an email by tonight, with the missing flight restored and a valid e-ticket numberThis never happenedI attached the airline's email as of 10/4/stating that they "have not cancelled any flights" and asking me to contact Justfly to fnd out "what is going on"
I also attached the airline's email as of 10/7/stating that "justflyare not willing to reissue your ticket"
I was lucky that the airline agreed to take charge themselvesThe airline reserved replacement flights in September, also restored the reservation that had suddenly disappeared in October, AND issued a new ticket for me
Since the first problems with this flight occured in late September, Justfly did nothing that would deserve to be called helpfulAll their did was falling short of the pledges they had made over the phoneTheir claim that they resolved the issues is not true
Sincerely,*** ***

*** *** ***I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Susana ***

Good day!
As per the conversation that you have had with our Customer Care Representative, we have offered to waive our fees to change the date of departure to assist in not loosing the complete value of the tickets
There is no further action required on our part, so we consider this file resolved
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives has reviewed your booking and have communicated with you. Upon review, this booking was cancelled online by you without the intervention of our agentsBefore confirming that you would like to go
ahead with a cancellation, the total
cancellation is displayed on the screen as our agent indicated and you need to confirm this before proceedingAs the amounts were agreed to, the booking was then cancelled.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As stated by our Customer Care Representative, we show the refund as processed awhile agoTherefore please provide the credit card statements as requested to be able to double check.
Best regards,
Customer Care Team

Good day,
Thank you once again for your message
As previously stated, the funds were returned to your card.
We consider the file closed
Best regards,
Customer Care team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refundThe refund will be processed and should
appear on your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, T'era ***

Good day,
Thank you for your message and feedback.
Our cancellation fee would not be covered by any insuranceThis is an agency fee to process the cancellation with the airlineThis information is provided in our Terms and Conditions that are accepted at the time of booking.
That
being said, we have now refunded the fee of 75$ as a One Time good will gesture. This amount should show up on your card within the next business days
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you for your messageWe take your feedback for coaching purposes
As discussed several times with our customer care representative, this was a disputed charge back with the credit card companyFrom our records, we show that you have been sent the refundThe charge back was
accepted by your credit card on November 11,
We would need the rejection letter if this is not the case from the bank
From our end, there is no further action we can provide, therefore we consider this file closed unless we receive documentation from your part
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the Future Travel Credit Our Agent has sent an email
with the details and instructions
There is no further action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your messagewe appreciate your feedback
One of our Customer Care Representatives has reviewed your file and is currently in the process of offering the refund of our modification fees of 150.00$ per ticket We do have the notes on file that state the fees were
mentioned to you at time of cancellationWe have
offered this refund as a gesture of good will but do not have the authority to waive the airline fees
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As dis*ussed with our *ustomer *are Representative, we are still waiting for the *all retrieval to investigate furtherWe will *ontinue to keep you updated on the status by email as our agent is doing up until now.
We will *onta*t you
shortly.
Best regards,*
*ustomer *are Team

Complaint: ***I am rejecting this response because:We have NOT received new tickets from JustflyThe only communication we got from them is an email (July 22, 2016) telling us that they were going to rebook our flight, and that we would receive the tickets within three weeksAs of today, we have yet to receive those new tickets.Sincerely,Stefania***