Bowman Contracting CO

Complaint: ***I am rejecting this response because:
If none of the activities listed are part of your policies or anything your representatives are supposed to be doing, then there is an oversight issue within your call centerThe business seems to be very unconcerned that individual operators may be processing transactions for a competitor while operating out of your call center using your customer service numbers. This implies that either: 1) business has no oversight over their customer service representatives behavior and is unconcerned with violations in policy, or 2) this behavior is known to the business and ignoredIn both cases the business is acting in a negligent manner; they are still responsible for their customer service representatives behavior even if it violates policyViolations in company policy by employees are internal issues, not issues for the consumer
Again, the only resolution to this case I will accept is the refund of the ticket price
Paul ***

Good day,
Thank you for your message
One of our Customer Care Representatives is currently investigating your complaint
Our records show a phone agent who spoke with you on January 2nd, that you mentioned the airline was to offer a refund. Since the airline
took control of this booking, we are in the process of awaiting their response on this to move forward. According to our procedures, there was no refund offered therefore we would need their authorization to process
We will revert with a response as soon as we receive one from the airline
Best regards,
Customer Care Team

Good day,
We have no final resolution as of yetThere have been several attempts to get a response from the supplier to no avail.
I have asked an urgent response again
Will revert back as soon as possible but reset assured that we are continually working on the file.
Best regards,Customer Care Team

Good day Caitlin,
As previously mentioned, we have processed the refund and it should already appear on your account
At this time we consider this file resolved
Should you require any additional information, please do not hesitate to contact our Support Center
Kind regards,
Customer care Team
***
Thank you and have a great day!
Sandy

Good day,
As we apologize once again about the inconvenience, we are still not able to refund a non-refundable ticketOur agents have attempted on your behalf with no luck
At the time we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your complaint and bookingWe have attempted to get you what you are requesting but the dates of your trip do not apply to get an authorization for a refundThe flight is operating
You have the option
to use this ticket for a Future Travel Credit but please keep in mind that there are penalties that will apply as the ticket it non-refundable.
We apologize for not being able to assist further but we need to abide by the airline rules
We consider the file closed
Best regards,
Customer Care Team

Good day,
We acknowledge receipt of the complaint you filed
A representative from our Customer Care Team has contacted you in reference to this but your response was that you were trying to resolve the issue with Swedish immigrationAt this time, there has been no changes made to your
booking in lieu of this response
Should there be any changes or additional information that you require, please do not hesitate to contact our Support Center
There is no action further required on our part, so we consider this file resolved
Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to meI received their check in the mail on Wednesday October 19.Sincerely, Bruce ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Cha ***

Complaint: ***I am rejecting this response because:Sincerely,Josephine***This is not satisfactoryThe no show is not true as I called just to move my departure and my husband that we are taking the 4/1/.I had lost a lot of Money due to my cancellation and they made no effort to move my flight until I got upset after being patient X hrs of

Good day,
Thank you for your message.
As discussed with our customer care representative, he has explained the fare rules and that the ticket is non-refundableAs we understand the circumstances, we need to abide by the rules but have offered to waive the modification fees from our end as a
gesture of good
willYou will receive this amount on the card provided a the time of booking
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our customer Care Representatives is currently reviewing your booking and complaint
We will revert back with a response shortly
Thank you in advance for your patience
Best Regards,Customer Care Team

Thank you once again for your feedback
We consider the file closed as there is no action we can take in this matter.
best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I have spoken with Avancia several times now JustFly is insisting that they have "taken control" of these tickets however they claim that they can do no such thing That because these tickets were purchased through an agent They have no authority to change these tickets without JustFly approval Furthermore, I cannot make any changes what-so-ever on these flights by calling Avancia.
There has not been any comments as to the numerous times I was lied to Weeks ago I requested that two conversations I had with managers at JustFly be reviewed to because I was flat out lied to The request was made on 16Jan The previous night I spoke with two managers The first insisted that I had tickets from MEX to PEM and even interrupted to me tell me that I needed to call the airline I was literally crying at this point in time because I had just spent over an hour on the phone with the airline and they assured me I did not have tickets That they could not even issue them because the flights were not on my booking She insisted I was wrong I hung up and called the airline I called the airline and I did not have flights So I called JustFly back I spoke with the manager named Era, she told me very clearly that I had no tickets from MEX to PEM and that they indeed had been cancelled by JustFly and she didn't know why She then told me that the department that cancelled the tickets was not closed and she could absolutely not reinstate the tickets until she spoke directly with the department that had cancelled them I called back the following morning (16Jan) and was informed that there was absolutely no way that JustFly cancelled the tickets and that Era had reinstated the tickets the night before So in less than hours I had of your representatives tell me completely different things I then requested that the audio be reviewed and I was told that was no problem and that I would get a call in 48-hours with the results of the investigation It is now 07Mar and I still have not gotten a call
I would like to know what happened Why has no one reviewed the tapes? Yes, I have flights confirmed now But my lack of faith in JustFly has caused a situation where I check my flights constantly due to fear that someone will once again cancel them You will try to tell me that JustFly cannot do that, play the taped conversation from me and Era She along with the manager I spoke with on 28Dec say differently I want to ensure this doesn't happen again, but no one is taking responsibility for the wrongful actions
Once I can call Avancia and confirm that JustFly cannot cancel the tickets and that I can make any necessary changes, I will consider this issue closed But so long as JustFly has the ability to cancel my flights and is not taking ownership I will not close this
Sincerely,Toni*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: you say that you listened to the recording's but apparently only one or none at all, because no one told me that I would have to use the credit in the same airlines until the end, additional no where in your online policies/ guidelines does it state that, you say your company has to abide by airlines rules well it is funny that when I call the airlines they say everything has to be with you guys, and apparently none of your agents know that or just don't care of disclosing that because in my phone calls that I did to justfly.com no one said that all they said was that does are our policies and when I ask about the policies no one seems to know where they are or what they are for that manneradditional you say that any issues with *** *** I would have to bring it up to there attention, I bought the insurance from you guys not them and when I bought it, it was with the purpose that in a case of emergency like going to court I was going to be able to change or cancel or delay what ever needed to be done all you guys did was try to make me pay additional and something dollars over the that I already paid, listen carefully to the conversation, now my mother cannot come thanks to you guys for such good information and the run around and I am still asking for the full refund not dollars I will never do business again with your company that does not even care about customer service or the people that go everyday to your website trusting in your companyI will wait for further investigation from the Revdex.com Sincerely,*** ***

Good day,
Thank you for your message.
As we appreciate the fact that this was a sensitive matter for you we have reviewed the file and there were no calls that came in for your bookingOnce any call comes in for an existing booking, there is a call log that is an automatic.
We are
not able to offer a refund as requested for the bookingThe flight was set for today May 2nd and if it is not used, the ticket looses it value.
There is no further actions we can provide here therefore we consider the file closed
Best regards,
Customer Care Team

We have this complaint that we cannot provide what the customer is requestingThe call recording has been perishedWe tried all to get our hands on it for *onths and have heard that it is not possibleWe utilize a third party in the Philippians
This passenger phoned us *inutes prior to the set departure time, when they were at the airport stating their ticket was incorrect There are notes from our agents that a call came in from the passenger stating that she had *issed the flightWe also called the airline and they confirmed that the ticket was good to go but the issue was that the passenger was a No-Show to the flight
There is nothing further we can provide in this case and consider the *atter closed

Good day,
Thank you for your message
As discussed with our customer care representative, we apologize for the misunderstanding on the cancellation policyAlthough the tickets are non-refundable, we have offered the use of them as a Future Travel CreditYou have accepted this resolution with our
agent.
We appreciate your feedback and consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I tried to resolve this matter in a good faith when I call ***,and I was asking for a Manager, them a supervisor, them for another worker who can have the right attitude toward a customer who are not looking for a problems, only resolve, them a call the air line, because this place was blain them, but the airline tell me that this place was falling to perform accordingly, tell me that they do not suppose to confirms watt they are not confirm with the air line firth.An this e-mail was send to me days after confirmationSincerely,Lionel ***