Bowman Contracting CO

Good day,
Thank you for your message.
As discussed with our customer care representative, in the time frame that you called within, they will always suggest to void/cancel the ticket and purchase a new one as there are no fees involvedAS per the customer service aspect, we apologize for
any inconvenience
that was causeWe have offered to waive the modification fees to the change of dateWe are awaiting your respond to proceed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have pulled the call recording and there was no mention of the fees
for cancellation therefore we have the cheque in process for the refund amount
There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day!
We have looked into the file once more and we able to take action and got the waiver to go through with the refund you are requesting Our customer care representative has left you a message to confirm the details with you
This refund should be sent to you within the next weeks.
At this time, we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and attempting to call the airline on your behalf. We have not heard back from them just yet so we will keep attempting and revert back as soon as possible.
Thank you for
your patience
Best regards,
Customer care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as you requestedThere was an agent error on the information provided to you on the call
The refund was processed and should appear on your account shortly. At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceAs previously explained, all prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once the
purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without noticeThis is well mentioned on Terms and Conditions page.As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the updated prices were well displayed on the review page before the payment was submitted.In addition, our records show that the passenger was offered to void the transaction the same day for a fee of $per ticket, but declined.There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day,
Upon review of this booking from October 2017, there was a notification and cancellation of the booking as it was flagged as fraudThis was also the outcome of the bank charge back and you were notified of this outcome
There is no refund on this booking that will be available to you at
any time.
We consider this file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meThey referred me to AA and they are the ones to resolve my issue.Sincerely, *** ** ***

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have provided the documents that were sent to us to the airlineThey were requiring this in English but we have asked them to accept what was sent
We are awaiting a response to see if it was
approved.
We will revert back by email once we get more details
Best regards,
Customer Care Team

Good day,
As previously mentioned, we have done out part in resolving this matter with a refund of the modification feesWe have requested a copy of your credit card statement where it states the $charge you spoke of since in our end we do not have any information about this amount.
I have included the invoice once again with that amount refunded and the other amounts that were charged in this booking
There is no further action we can provide, therefore we consider the file closed. Kind regards,
Customer Care Team

Good day,Thank you for your message.One of our Customer Care Representatives is reviewing your complaint and booking.We will revert back shortly with a response.Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with
us
As discussed with our customer care representative, they informed you that the email was indeed sent as a notification to you on
16OCT- 04:[SYSTEM] Itinerary Update
Our system does this automatically when there is a change in scheduleHere is the copy to your email address here within for your review
For this reason, as we apologize for the inconvenience, we are not able to offer the compensation that you are requesting due to the fact that we have done the necessary actions on our end to inform you, the passenger
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team
***
Thank you kindly!
Have a great day!
Sandy

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
As discussed with our customer care representative, as much as we apologize for the inconvenience, there are airline penalties that we have no control overShe is still trying to work something out
and we have waived our modification fees as a good will gesture
She will be in touch shortly in response to your last email
Best regards,
Customer care Team

Good day,
Thank you for your message and feedback
As discussed with our Customer Care Representative, we have reviewed your booking and complaintOnce again we do apologize for the inconvenience that the airline's schedule change caused you, however this was not initiated by Justfly.
As
mentioned, Qatar is saying if the delay was in Doha in connecting to your Bangkok flight, then they would have possible taken care of your hotel but unfortunately Bangkok is your final destination on this particular ticket so they will not provide accommodations.As an agency, we need to abide by the rules set forth by the airline therefore there is nothing we can offer you in this matter
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has looked over your file and we see that you have disputed these charges with your bankAs this is an open investigation already, we are not able to action anything in this claimWe will in the meantime, retrieve the
call and get
the pertinent information to have on hand.
There is nothing further we can offer to this claim, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, she has looked over your file and have offered all the details of your requested dates of travelShe has stated all the fees that are attached as well.
As per your confirmation, the tickets are now
booked for the requested dates.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by one of our Customer Care Representative, we have reviewed the file with the receipts that you sent in There seems to have been a small system glitch when booking As such, we have already refunded the amounts mentioned to the card
on file If this is
not showing up yet, it will by the end of this weekWe apologize for the inconvenience.
We consider the file resolved.
Best regards,
Customer Care Team

Good day,
As mentioned by our Customer Care Representative, we have gone ahead and refunded the fees for the Extended Cancellation Policy as a gesture of good will here This was already processed and should appear on your card this week if not already
We do apologize for the inconvenience
of not being able to get through to our agents to get the cancellation done.
We consider the file resolved
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we were able to take action on your file, and process the refundThey also advised you that you would received it within 6-8weeks At this time we consider this file
resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Complaint: ***I am rejecting this response because:
Booking acceptance on your behalf is binding agreement and you failed it.Sincerely,*** ***