Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meThank you for your help.Sincerely, William ***

Complaint: ***I am rejecting this response because: although the Justfly has indicated that their resolution is to offer a partial refund
I have yet to get confirmation of them doing that and have not received any form of paymentI would consider it resolved and satisfactory response once I have actually received any form of paymentThank you Revdex.com for looking into this and resolving
complaints in the behalf of consumers. Sincerely,*** **

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceAs previously explained, all prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once
the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without noticeThis is well mentioned on Terms and Conditions page
As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the updated prices (of $ticket price for adults and seating assignment fee) were well displayed on the review page before the payment was submitted (attached the customer page screenshot of the last step before the payment is submitted)
There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day,
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. As mentioned, we have requested a waiver from the airline with the documents provided and are awaiting a responseThis
may take a little time to be processed.We appreciate your patience. Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: As previously stated, we never received those emailsIt seems you are paying as much attention to this complaint as your complaint resolution team did when they stated they would call me back and never didYou are blowing me off just as your customer service agents didI have had nothing but rude service and a negative experience with your companyThis matter is not closed and I will accept nothing less than the partial refund that was discussed and an apologyIt is ludicrous that it takes three weeks to get a response from your companyThe fact that you can view any of this as acceptable customer service only reinforces the view that you simply do not care about your customers or how your actions may affect themYou have lost me as a customer and I imagine you will continue to lose thousands of more potential customers due directly to this complaint
You have been Reviewed and found Wanting.
Sincerely,*** "*** ***

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives is currently reviewing your booking and complaintWe will revert back shortly with a response.
Thank you for your patience
Best regards,
Customer care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent and supervisor, we were able to take action on your file, and process the refundThere is no confirmation sent
out for this refund but please accept this as a confirmation that the refund will be processed and should appear on your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As per the discussion with our Customer Care Representative, we are an online travel agency and we are the intermediate between Airline and clients and we unfortunately do not have control on prices, flights
availability or flights cancellation by Airline
As soon as we received the message from the Airline we sent an email to your attention saying that the booking was cancelled so that you can process with different arrangement for your next trip to Columbia. We sincerely apologize for all inconvenience caused and cannot fulfill your request as no booking was processed nor charged from our website and prices always varies as per availability with Airlines. There is no further action we can take on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I am simply rejecting this response because I am not happy with the companies actions or responsesIt seems they cannot take appropriate action for their lack luster customer service as well as attempting to steal money from consumersI do not need a further response from this business as it seems they are not willing to compromise and offer me anything aside from poor uncooperative excuses buyer beware with this company
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Vera ***

Good day,
Thank you for your message
One of our Customer care Representatives is currently reviewing your booking and will revert back as soon as possible with a response
Thank you in advance for your patience.
Best regards,
Customer Care Team

Good day,
As we apologize for any inconvenience this cancellation caused your travel plans, we have done our part and sent your the cancellation emailOur agent had sent you the proof of when the email was sent to notify you once it was cancelled.
There is no further action we can provide, we consider the file closed.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have reviewed your fileWe have listened to the call and there was no confirmation from your part for the changes therefore we are offering to refund the modification fees to the credit
card on file.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: no resolution provided to my complaintThey are accepting that its their mistake , but asking me to take the burdeni cannot pay for their mistakes and its not good to reject a customers request for a mistake that business agent has done.
As long the amount committed to me while cancelling the ticket is not refunded, this case cannot be considered as closed from my end
what is they come back tomorrow and say , there is one more mistake that their agent has done and start charging me more money ? if its a mistake from them , they have to compensate and not me.Sincerely,*** ***

Good day,
Thank you for your message once again
As previously stated, there were not actual charges placed on your card for this bookingYou may log in and see the credit card transactions such as the one attached which shows 0.00$ charged. If you have a statement that shows otherwise, please do send it but there should not be one.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint:***I am rejecting this response because: I appreciate Justfly's efforts, but they sold me a ticket and they were not able to deliver the service that they sold me. I believe it is ultimately their responsibility since they sold me the ticket.Sincerely,*** ***

Good morning,
The website is set up to mislead customers and after the custumer is misled blame the custmomer of not paying attention This practice is decieving and not good business ethics If a refund is not policy, then open the ticket for a year without futher charges unless the ticket desired is more costly than the original ticket
Also in regards to the attachments sent to me, they were only screen shots not a solution to the issue
Thank you,
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe apologize for the inconvenience and we will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refund requested
The refund will be processed and should appear on your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Nancy ***

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have verified with accounting and the cheque was mailed out back in FebruaryWe do apologize that you have not received itWe have the record that it was delivered
Our agent had tried to reach out to
verify the mailing address to be able to reissue a new cheque May we please have a confirmation of the address or a *** account to get it to you quicker?
You may respond here or to the email from our agent.
Best regards,
Customer Care Team