Bowman Contracting CO

Good day,
As previously mentioned, we are attempting on your behalf to acquire a waiver to offer the refund you are requestingThis may take a little time, but we will be in communication with you throughout to give you an update
We appreciate your patience
Best regards,
Customer Care Team

Good day,
Thank you for your message.
Once again, please accept our sympathy for your lost.While we sincerely empathize with your loss, we are an agency that needs to abide by the airline rules We appreciate the fact that the booking was made by us but we transfer the funds to
airline.
The tickets were non-refundable and non-changeable, they had to be used as booked
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have sent the receipts you sent us to the airline in hopes for their quick response on a refund optionWe are still awaiting and will revert back once we have a response form them
Without their approval
we are unable to offer this refund as we are an agency who needs to abide by the rules of the ticket that are set by the airlines.
Best regards,
Customer Care Team

Good day,
Thank you once again for your message.
As discussed with our Customer Care Representative, you have confirmed the receipt of the refund on your April statement.
We consider the file resolved
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our Customer Care Representative, we were able to take action on your file, and process the refundOur agent has
processed the refund and it should appear on your account within 5-business days.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day!
Thank you for your message
Our customer care representative has reviewed your file and has taken action on itWe have refunded the amount and have left several messages to inform you of the detailsThis refund should be processed and in your account within billing cycles
There is
no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by one of our customer care representatives, we have reviewed the file and see that the tickets were voided shortly after they were bookedThe fees that you were inquiring about was for seat assignment as well as Extended Cancellation Policy
which were
also voided The fees will be reverted back to the card on file within the coming week
We appreciate your feedback and consider this file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As I understand the frustration in having the two tickets, after review, we see that they were both purchased by you and the confirmation were sent to your email thereafterBoth of them were successful and this was not a duplicate bookingWe are unable
to offer you the compensation you are seeking due to this fact.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has reviewed your comments and bookingWe apologize for the experience with our customer representative and we are sorry for your loss
Unfortunately upon checking with the airline, they are not
willing to refund your ticket due to your mother's passing and have declined our requestHowever, they have provided a credit with Alaska for year less the penalty as mentioned in the email from our agent
We apologize for this but these are the rules of the ticket that was purchased as non-refundableThat being said, we have offered a refund of our modification fees and seat assignment fees as a courtesy to help rectify the situation.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the check actually arrivesI apologize for have my to create a new ticket with the Revdex.com but found no way to edit my old claim for the lack of arrival of the check and lack of response from JustflyIf the check does not arrive I will submit again after weeksSo far I have yet to receive the check.Sincerely, Nathan ***

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have advised you that we have found two bookings under your name which we were not aware of. You have a Travel Credit with us and our agent has advised, if you wish to received a refund for the second booking, you
would need to go directly to the their website
As a courtesy, we have refunded the extra fees such as the modification, seat assignment and Extended Cancellation back to your credit card
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
***
From: Brandi Rodriguez [mailto:[email protected]] Sent: Tuesday, February 14, 6:PMTo: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint ***
***
No, this issue has not been resolved. *** refuses to respond to myself, or the AZ Attorney General. I am about to call the CA Attorney General and then process a lawsuit in order to get my money back. *** refuses to respond to all parties at this point and the complaints against them are piling online with their faulty products
Please give me a call if you need to, ***
Brandi ***
Sincerely,Deborah Vanadia-mims

Good day,
Thank you for your message.
We are trying to locate your booking with no luckWe request a booking reference number to proceed with looking into your complaint further.
We look forward to hearing from you soon so we can proceed.
Best regards,
Customer Care
Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives is currently reviewing your booking and will revert back shortly with a response.
Thank you for your patience.
best regards,
Customer care Team

Good day,
Thank you for your message We are sorry to hear of the family emergency
One of our Customer Care Representatives has reviewed your file and has sent you the details of the Future Travel CreditWe have verified with the airline and they have confirmed that the ticket has to be
issued by 16sepbut travel can be after that date
The base fare has to be of equal value or higher than the original and no real restriction as far as reroutingThe only restriction is that NH has to be the operating carrier for the international flightWe are unable to transfer the credit to another airline
We have requested a response from you to reconfirm date departure and destination city
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes.
A customer care representative is working on your file and will update you soon. We appreciate your patience. Best
regards, Customer Care Team

Complaint: ***I am rejecting this response because: I would like a hear the digital recording of the conversation 7/with the customer service representativePlease send a digital recording of this conversation - UNEDITED (I have a record on my cell phone bill confirming the length of ALL the conversations)
I also want a list of all the charges made to my mothers CC from JustFly so I can compare them with what has actually been charged and refunded, as what was told to me on the phone does not match her CC statement.Sincerely,Dorota ***

Good day,
Thank you for your messageWe have listened to the call and this note came in from the call ( you rebooked and wished to apply the future travel credit owed from the first reservation towards the new reservation but the escalations agent advised you that the credit must be used on the same reservation numberYou then agreed to the credit)
As the conversation with our customer care representative, she has advised you that the ticket must be reissued before May and we have gotten the approval that rerouting is permitted in this case.
There is no further action we can provide at this time, therefore we consider the file resolved.
Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceAs previously explained, the transaction void within the hour time frame after the initial purchase is subject to a processing feeThe customer has been
offered the option to void the transactions under the aforementioned conditions on 02SEP17, the customer decided not toSince the only interaction with our customer support line happened on 02SEPand no other comunication followed, the agency could not have been aware of the second set of tickets purchased afterwards from the airline directly, therefore the duplicate booking sittuation couldn't have been solved when possible.At this point the tickets purchased from justfly on United Airlines are considered "lost value" tickets by the United Airlines as no booking cancellation request followed from the client's side before the original departure date (02NOV17).With the above being explained, unfortunately, it is not possible to have the requested amount refunded from the airline.There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Complaint: ***I am rejecting this response because: Their website as they mentioned says there will be a $for cancelation but they have deducted $They say I agreed to all of these at the time of cancelationThe only thing they mentioned when I contacted them was that a $will be deducted for each ticket, I argued that too and they did not say anything about the $processing fee for each ticket nor does their websiteI never authorized them to charge my credit card 3X $If they have prof that I did they can show it to you and me like a recordingThey need to reverse the 3X$and like I asked before they need to give me documents as if they have paid the 3X$to the airline and which airline, may be I can resolve the issue with themFunny, Justfly sent me an email on March 3, telling me that I have a message from Revdex.com!!! This is their response to Revdex.com which they wanted me to think this is from Revdex.com?Sincerely,Golnaz ***