Bowman Contracting CO

To whom it may concern,
This matter has been resolved with the airlines directly Justfly*** was not able to help in any way I have received reimbursement from the airlines directly involved

Good day,
We thank you once again for your feedback on how we display our Terms and Conditions. As mentioned, there is a preview page before confirming.
One again, as we understand the inconvenience, we are still not able to offer any sort of refund on the price
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have done ahead and approved the refund as requested.
The refund has been submitted to our accounting department, and you should receive it within this week
There is no further action we can
provide, therefore we consider the file closed
Best regards,
Customer Care team

Complaint: ***I am rejecting this response because: there was damage to not only my vacation but being present at the time of my sisters death, due to booking errors and release of funds paid, and rescheduling trip, I did not get to say good bye, I realize this is not the company's fault but by lack of training, I asked a customer was treated very poorly and referred to as a liar, tried for very long time to speak to manager and he proceeded to order more tickets on both airline there by withdrawing more money from my account causing me again to having to find more cash to purchase the correct tickets which were only tickets together, the staff? Managers? Whom ever need to get trained properly and not cause so much grief and stress on all ready difficult times, no one regardless should be told they are lies or there staff did nothing wrong and there was nothing they would do, it totally sucked and was not fair nor is a way to practice businesse. Sincerely,Barbara ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have processed the refund amount and the cheque will be mailed to the
address provided.
There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative we would like to fist apologize for the inconveniences and issues this has created you as well as the delays it took to get in contact
Upon reviewing the details of your booking, the refund of
the full amount of the tickets due to the void not being processed as asked of us The total amount of 423.40$ will be returned
We would need you to respond to the email to move forward with paymentWould you like to have the money sent to you by check or by a paypal transaction?
We apologize once again and we look forward to hearing from your soon
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
The issue has gotten worse - not resolved. *** canceled my reservation all together with *** Airlines without any communication (see attached). I am including an attachment of my reservation with *** *** as well as what *** Airlines shows on their system
Please note - I am not asking for my money back - I want the reservation as they sold me back in OctoberI have a hotel and tours schedule and paid for that are non-refundable and immunizations that are required for this trip. I just want what the sold me in October:-)
I look forward to hearing from you and appreciate any help you can provide. This is very stressful as I am traveling with others
*** ***
phone: ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:I am not asking for a refundI am asking to forfeit the creditI need to forfeit the credit in order to file an insurance claimI have asked multiple times to forfeit it and was told the airline doesn’t allow justfly to cancel itWhen I asked airline they said it is not up to themWhen I questioned justfly they hung up on meJustfly is going in circles claiming the airline won’t give them permission but when I offer to contact airline, justfly says that won’t help meAirline is saying that they have nothing to do with credit Again when I asked about this, the justfly rep hung up on me
Again, I am not asking for a refund on the ticketI am asking to forfeit the future travel creditDue to the medical emergency I will not be able to use itIn addition, this emergency is a huge financial toll and therefore I need to file my claimIf I am specifically asking to forfeit or cancel claim I do not understand why you cannot do soWhen I cancelled the flight I got an email that stated nothing about travel creditIn addition your cancellation policy also states nothing about the credit.
After reading numerous reviews views on justfly, I see this is a huge issue and a lot of people have problems with this agency.
I am completely aware this ticket was non refundable- all I want is to forfeit the credit from my account
Attacking both. Sincerely,Justyna ***

Good day,
Thank you for your message
One of our Customer care Representatives is currently reviewing your bookingWe will revert back as soon as possible with our response
Thank you in advance for your patience
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all
the components of your trip (dates/price/flights, etc)This extra step is to avoid errors.The booking was made with the dates you entered. As we apologize for your inconvenience, have tried with the airline to get you a refund to no availThey have not accepted due to the non-refundable ticket. There is no action further required we can provide on our part, so we consider this file closed.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedOne of our Customer care Representatives notified you that the refund was processed and should appear on your account within
billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Sandy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Keri ***

Good day,
Thank you for your message
One of our Customer Care Representatives will review your booking but we would first need a confirmation number or email that was used at the time of bookingWe were not able to locate the booking with the details in this complaint.
Thank
you!
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refund in process and you should be receiving the funds within 6-weeks
There is no action required on our part, so we
consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day!
As previously mentioned, we are unable to offer you the refund you are seekingWe have offered what we could to help with the compensation
At this time, we consider the case resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
One of our customer Care Representatives is currently reviewing your booking and complaint with the Future Travel Credit information provided.
We will revert back with a response shortly
Thank you in advance for your patience
best regards,
Customer
care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your fileAfter verifying with the airline, the ticket is not eligible for a full refundThere would be a penalty attached per traveler.
As per our agent, you will be receiving a refund for the
miscommunication during the call for penalties from the airline directly as well as the modification fees from JustFly through pay-pal
Thank you for your feedback and we consider the file resolved
Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceTo come up to a resolution, we had to investigate the call recordingsBecause our agent failed to advise about the USDthat would be charged a a new
transaction, as a gesture of goodwill, we have refunded the x (total of USD300.00) back to the original form of payment today.The refund of USD x is not possible to process since it is the airline's fee and it is non-negotiable.Thank you for your understanding.Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As mentioned by our customer care representative, we have sent you your electronic tickets as requested.
We apologize once again
for any inconvenience that this delay has caused you.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
As per the discussion with our Customer Care Representative, we have reviewed the booking and have provided you with the fare difference.
This changes were approved by yourself and the ticket was re-issued
There is no further action we can provide,
therefore we consider the file resolved
Best regards,
Customer Care Team