Bowman Contracting CO

My complaint is based on the failed conclusion of Complaint ID: ***In this complaint JustFly*** acknowledged their shortcomings and agreed to refund me the differenceI attempted to maintain communication with their customer service but they have begun ignoring me as it has been over month since I was promised a checkThe customer service rep promised it within one week but I still have not received itI am reopening this ticket as they have failed to uphold their end of the complaint, to this date I am entirely unsatisfied with JustFly*** and continue to find them deceitful and unethical as a business

Good day,
Thank you for your message
As you can see, the extra charge of 54.94$ is the sum of the Extended Cancellation Policy of 19.99$ seat fee of 14.95$ and the CSA insurance protection for 20.00$, all of those charges were selected at the time of booking.We have detailed the ticket price
as provided by the airline as well and there was no duplicate charge on the bookingWe are not able to refund a charge we do not show. If you have a statement with these charges do send it in response to the email from our customer care team.There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Stanko ***

Consumer called to say issue resolved

Good day,
Thank you for your message
As mentioned by our Customer care Representative, we apologize for the inconvenience that you may have had when calling our call center
We have offered and already processed the refund you were requesting due to the schedule change
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message
We are still awaiting a reply from the supplier to see what happened to the remaining refundWe have our agents following up frequently but there is delay
We will revert back once we have some new information for you.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, id we are not informed of any major ban on a country, we are unable to advocate on your behalf with the airline for any type of refund
That being said, this ticket would fall under usual fare rules as
indicated when you made the cancellationOur agent informed you of the penalty and cancellation fees that were approved by you to go ahead with processing the ticket refund
All the terms conditions are mentioned on our web site as seen here below:" Cancellations:If your ticket allows for cancellations, a minimum fee of $USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of re-bookingIf permitted by the airline, the remaining funds may be available within one year of the cancellation"
There is no further action we can provide therefore we consider this file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have verified your complaint and booking This is to confirm that the booking has already been voided on June 20th and no charges should be on your card as of nowThere was no actual charge and
only a pre-authorization
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Seth***

Good day ***,
As we apologize for the inconvenience that the situation has cause you, we are still unable to offer the compensation you are requesting As our agent has tried to explain, as seen in out terms and conditions:
“All prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice
If a price increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further stepsHowever, no price increases will affect your travel package once your reservation has been finalized“
There is no further action that we can offer on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team
***
Thank you once again
***

Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as agreed uponThe refund was processed and a cheque will be mailed out and should be
received within days.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Pete ***

*** ***I am rejecting this response because:there is NO BANK INVOLVED but only American Express TravelIf Just FlyCom cancels the flight reservation which I confirmed with Air China then they owe me a full refund plus damages for having to book a flight with Philippines Airlines for $just ten hours before the flightTake this in mind, I have reported this case to the Department of Transportation and the FAA. Sincerely,Paul ***

Good day,
Thank you for your messageWe apologize for the inconvenience caused
As mentioned by our Customer Care Representative, we have finally received the approval from the airline to process the full refundThe cancellation email was sent and the refund will be put back on the card used at
the time of booking and may take up to 6-weeks.
As a gesture of good will, we have also refunded the service fee and this should be on your card by then end of the week Furthermore, we have approved they approved a credit of $for your next booking.
Once again, we appreciate the feedback and will be using it for coaching purposes.
We consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the booking
In this case, as written here, the Extended Cancellation Policy is only valid for the first full hours after purchase not before departureThe agent advised
that this ticket was a non-refundable one from the airline and there would be a fee to cancel
We have confirmed that the ticket is available for a Future Travel Credit and the details were sent to you by email along with a screenshot of where the cancellation policy is outlined.
We do apologize for any inconvenience that this may have caused you
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message, we appreciate the feedback
As mentioned by our Customer Care Representative, we have reviewed the file and have provided you with the possible optionsAfter this discussion, you have decided to keep the booking as is with no changes made
There is no
further action required therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Gailanita ***

Good day!
Thanks for sharing the details of your recent booking experience with us
We were not able to take action on your file as per the discussion with our customer care representativeWe have listened to the call as you requested and the agent had reconfirmed all details
before going ahead with the bookingFurthermore, there was no communication from your for days after the electronic ticket was sent which is too late for changesPenalties apply thereafter
There is no action we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because:Thank you for your response, however I am rejecting the response Since September 27, I have repeatedly been told by Justfly that I should be receiving my refundFirst it was 6-weeks, then it was 7-days, then daysAs of today, I have not received my refund and believe they are just lying to me to get me off the phoneI am tired of their empty promises and will not be satisfied with any response until I see/receive the refund back into my account that is dueThey were able to take my payment immediately, therefore they should have no problem refunding me for a service I paid for and never received because of their error.Sincerely,Levi ***

Good day,
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, JustFly Customer Care