Bowman Contracting CO

Good day,
Thank you for your messageOne of our Customer Care Representatives has reached out several time to discuss to no avail.
Upon review of your booking, and this travel credit you have is in the amount 1193.77$To use your travel credit there are restrictions that do apply with
the airline as per rules of the ticket.The travel credit is valid until October 19,this means you need to complete travel before this dateWhen re booking there will be fees that apply, these fees are the airline penalty and fare difference of the ticket
There is no further action we can provide and consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:You have refunded to me partially by reducing 1000USD(airlines ticket cancellation fee)I am expecting full refund or tickets as it is,but not partial
JUSTFLY Booking reference number- ***
-I have never been advised/asked JUSTFLY to cancel the My AIR tickets; causing these huge charges on me and this was done by JUSTFLY knowingly, please refer the conversation recorded and refund the (1000+500).1500USD (Approx-Breakup given below) is huge and hard-earned money and I can’t afford it
I am received USD lessAs I said earlier communication, please pay full or share the same itinerary as it is on the same date
If still continues this, you have to also pay penalty for my man hours spent and disturbed me on my day to day lifeI urge you please pay back 1000USD and close this case
Sincerely,*** ***

Complaint: ***Hello, here is my Just Fly Booking #: ***Sincerely,Octavio ***

Complaint: ***I am rejecting this response because: I appreciate your continued efforts to obtain a refund for my cancelled flights If the airline would have paid for a hotel room and adding us to a later flight, then certainly they could pay for the car rental we were required to purchase.Sincerely,*** ***

a wonderful man by the name of Lee has been great to work with!
This is a very complicated situation to fix and he needs a while to get it fixed Once it is resolved, I am happy to clear this complaint I am hopeful that will be soon
jessica

Complaint: ***I am rejecting this response because:I stated my reasons why last timeThis is inaccurate information and they are not offering any solution.Sincerely,James ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Maryann ***

Good day,
Thank you for your message
As mentioned by one of our Customer Care Representatives, we have reviewed the booking the cancellation was your decision as the exchange for a schedule change was not a good fit for your travel plansThere was a cancellation fee that was charged for this as
our terms state
The refund of your ticket price was processed therefore will show up on your statement within a couple weeks.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
We do apologize for the delayThere was a small mishap in that the accounting department has not received the file details yet and have not processed the paymentThere is a small delay but this will be completed within the next couple days
I have put a rush on it as you have already been waiting and we apologize for the inconvenienceRest assured that this will indeed be completed.
There is no further action that we can
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
it it is a partial refund of expenses incurred as a result of the business owners errorI have sent receipts and I am due an additional $166.00(actual cost)Sincerely,*** *** ***

Good day
Thank you for your message.
As discussed with out Customer Care Representative, we have confirmed the refund will be processed as requestedThis should be received within the next business days
There is no further action we can provide, therefore we consider the file
closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We have indeed voided the transaction for the seat charge as previously statedIt will not be a credit as it was voidedThe authorization will just drop off your card within the weekI have included the screenshot of the void for your record
Once again, we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have communicated accordinglyHe has outlined all the fees attached to the booking exchange and we have offered a refund of some of our modification fees as a
courtesy.
All the terms and conditions were confirmed at the time of booking.
There is no further action we can provide, therefore we consider this file closed
Best regards,
Customer Care Team

Good day,
Thank you for your reply
Our service agent sent an email to you directly with the snapshots requested on July 13thYou have also responded from this email.
*** *** *** *** *** *** *** *** *** ** *** ***
As previously mentioned, we are not able to offer you the compensation you are requesting due to the fact that this was on online booking and would be the responsibility of the passenger to verify all information before confirming the bookingWe need to abide by the fare rules
We consider the file closed
Best regards,
Customer Care Team

Good day,We have thoroughly investigated the case and the fees of USDx(USDtotal) have been refunded back to the original form of payment todayThey should be credited within the next business days. Best regards,Customer Care Team

Good day,
Thank you for your message
Upon review of the booking, the tickets were voided and you were charged the standard cancellation fees. We also see that you have initiated a chargeback with your bank, therefore we are not able to offer any compensationYou would need to discuss this
with your bank if this will be won or not.
There is no further action we can provide at this time, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
We have contacted Justfly*** on various occasions to try to rectify this situation and after being placed on long periods of hold we were hung up onI understand the ticket is non refundable, however, we were promised a credit to be used on a future flight booked within one year of cancellation AND we were charged a fee in order to be able to have that credit which was not honoredThe Company has lied about providing us the right to use a future credit even though we have paid for itThis is unethical and fraudulent behavior and the fact that the Company has been no help when we have called numerous times and spent hours on hold supports the stance that the JustFly*** does not intend on rectifying the situation.Sincerely,Juan ***

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your fileAs per your conversation, there was an agreement on the itinerary and the schedule was changeShe has re-issued the tickets on your behalf and sent them to you by email
We appreciate your
feedback and consider the file resolved
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:Justfly continues to comment to me that they have resolved the issue and in fact the airline did. Sincerely,Mardi ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refundThe refund has been processed and should
appear on your account within billing cycles. At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team