Bowman Contracting CO

Good day,
Thank you for your message
One of our customer Care Representatives is currently reviewing your booking and complaint
We will revert back with a response shortly
Thank you in advance for your patience
best regards,Customer care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Deborah ***

Complaint: ***I am rejecting this response because: when I call the airlines they tell me they cannot help me I need to call JUSTFLYWe cannot afford to have issues at the airport because all we have is an email containing a ticket number - we have a cruise ship to catch
Since buying these tickets I learned that JUSTFLY.COM has terrible reviews which is causing me extreme anxiety that the likelihood of having problems at the airport are a real possibility Their website is also misleading that tickets are available upon request and now they say they are not After several emails and calls their reps continually call this "receipt" a ticketCausing further distress as I tried unsuccessfully to get someone to provide more than a receipt, which they call a ticket and now state it's not
For many years now I have purchased ticket from other on-line ticket suppliers and they have provided more than a receiptTheir response is unacceptable
I'd like to request that JUSTFLY request the two airlines to provide me with a ticket or a written confirmation directly from the BOTH of these airlines.Sincerely,*** ***

Good day,
Thank you for your message

Good day,
Thank you once again
Our Customer Care Representative is currently in communication with our suppliers to be able to resolve this for you. We do understand that you booked through us but as stated in our Terms and Conditions, we, as an agency, work with third party suppliers
Thank you for your patience and we will revert back as soon as possible
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have investigated your bookingWe do apologize if there was any miscommunication in applying your travel credit towards a new flight
Upon this review, we see the agent did advise that there were fees
attached to the Travel Credit upon re-bookingWe have sent an email indicating all the details of your Travel CreditPlease do respond to that email with any questions or to get assistance on using your credit.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and booking and has sent you an email We would need to see the credit card statement of the three charges that you are claiming to be able to investigate further.
Once we
have the statement, we can continue this claimPlease do reply to her email directly.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As per the discussion from our Customer Care Representative, we have reviewed your booking and can validate that there was a fare discrepancyThe fare went up between the time that you have made the booking and when it was ticketedThere was no indication
from the airline therefore we were not aware before charging.
We have issued a cheque for the amount discrepancy and the seat assignment fee was already refunded to the credit card that was used at time of booking.
There is no further action we can provide, therefore we consider the file closed
Best regards,Customer Care Team

Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your bookingWe will revert back shortly with our findings.Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As our Customer Care Representative has already informed you, there is an airline penalty that we have no control overWe are unable to give you a credit for that portion, unfortunately
due to the fare rules.
There is no further action required on our part, we consider the file resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your messageThe feedback will be used for coaching purposes
As per the discussions with our customer care representative, we have given you some options to choose from for a new flight pathYou have chosen your option and our agent has sent over the confirmations
At
this time, there is no further action required, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
As previously mentioned, this file has been handles and the payment is in processThe cheque is in the hands of our accounting department and ready to be mailed outWe do apologize for the delay.
We still consider the file closed.
Best regards,
Customer Care Team

You asked, "Has this issue with JustFly*** resolved?" The answer is No They said they are still working on getting this resolved acceptably

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our Customer Care Representative, we are no able to refund as per your request as there was no money taken from your accountThe reservation was cancelled and there were no fees processedWe
apologize for the inconvenience but as mentioned, we are no longer able to offer the flights selectedThey are no longer availableOur agent has specified our terms to that affect.
There is no further action we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have reviewed your file and have requested more details from the airline on your behalfWe cannot guarantee their response will be favorable Please do send those receipts as requested and our agent
will continue to communicate with you by email
Best regards,
Customer Care Team

Good day,
Thank you once again for your message.
As discussed with our customer care representative, she has done all the verification before coming to a resolutionYour booking was made back in December and the first contact for changes was only made end of FebruaryOur agents had advised you of what the changes would entail and you refused to make the changes due to the fees Several agents thereafter had given you the same information about the penalties that we have on record which was not accepted on your partThe last attempt on our end was when this file in Revdex.com was sent in right before departure, and once again, the decision was not taken to make the changes Without your confirmation and acknowledgement, we are unable to make any changes to your file/ booking
As we understand that this is not the outcome you were hoping for, we are unable to provide you the refund you are seeking
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have exchanged the tickets as requestedAn email has been sent to you as a confirmation.
There is no further action that we can provide, therefore we consider the file resolved.
Best
regards,
Customer Care Team

Good day,
Thank you for your message
We would like to review your file but we are unable to locate your reservation with the information provided in this complaintMay we please request a booking number of a email that was used at time of booking?
Once received we can go ahead and
investigate your claim
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual chargeWhat was most likely showing on your account was a pre-authorization hold, which never became a charge because the transaction was
voided
Our Customer Care Representative has tried to reach you to no avail to let you know this and that we have gone ahead and refunded the best purchase guarantee for your as a good will gesture
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your fileAs mentioned, there is an option we provide to be able to get a cheaper flight but some times the dates are not the exact ones you have originally requestedThese suggested dates are usually
highlighted for easy viewingThere is also a review page before confirming your booking to ensure all details are correct and approved by you.
Furthermore, this ticket is unfortunately non-refundable and we need abide by the airline rules as we are an agency
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer care Team