Bowman Contracting CO

Complaint: ***I am rejecting this response because: Their website as they mentioned says there will be a $for cancelation but they have deducted $They say I agreed to all of these at the time of cancelationThe only thing they mentioned when I contacted them was that a $will be deducted for each ticket, I argued that too and they did not say anything about the $processing fee for each ticket nor does their websiteI never authorized them to charge my credit card 3X $If they have prof that I did they can show it to you and me like a recordingThey need to reverse the 3X$and like I asked before they need to give me documents as if they have paid the 3X$to the airline and which airline, may be I can resolve the issue with themFunny, Justfly sent me an email on March 3, telling me that I have a message from Revdex.com!!! This is their response to Revdex.com which they wanted me to think this is from Revdex.com?Sincerely,Golnaz ***

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have exchanged the tickets as requestedAn email has been sent to you as a confirmation.
There is no further action that we can provide, therefore we consider the file resolved.
Best
regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes.
A customer care representative is working on your file and will update you soon. We appreciate your patience. Best
regards, Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual chargeWhat was most likely showing on your account was a pre-authorization hold, which never became a charge because the transaction was
voided
Our Customer Care Representative has tried to reach you to no avail to let you know this and that we have gone ahead and refunded the best purchase guarantee for your as a good will gesture
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you once again
Our Customer Care Representative is currently in communication with our suppliers to be able to resolve this for you. We do understand that you booked through us but as stated in our Terms and Conditions, we, as an agency, work with third party suppliers
Thank you for your patience and we will revert back as soon as possible
Best regards,
Customer Care Team

Good day,
Thank you for your messageThe feedback will be used for coaching purposes
As per the discussions with our customer care representative, we have given you some options to choose from for a new flight pathYou have chosen your option and our agent has sent over the confirmations
At
this time, there is no further action required, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your messageWe have listened to the call and this note came in from the call ( you rebooked and wished to apply the future travel credit owed from the first reservation towards the new reservation but the escalations agent advised you that the credit must be used on the same reservation numberYou then agreed to the credit)
As the conversation with our customer care representative, she has advised you that the ticket must be reissued before May and we have gotten the approval that rerouting is permitted in this case.
There is no further action we can provide at this time, therefore we consider the file resolved.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Kathryn ***

Good day,
Thank you for your message We are sorry to hear of the family emergency
One of our Customer Care Representatives has reviewed your file and has sent you the details of the Future Travel CreditWe have verified with the airline and they have confirmed that the ticket has to be
issued by 16sepbut travel can be after that date
The base fare has to be of equal value or higher than the original and no real restriction as far as reroutingThe only restriction is that NH has to be the operating carrier for the international flightWe are unable to transfer the credit to another airline
We have requested a response from you to reconfirm date departure and destination city
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you once again for your messageWe do apologize for the delayWe are awaiting a response from our supplier.
We will revert back as soon as we get a response from them
We appreciate your patience,
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I would like a hear the digital recording of the conversation 7/with the customer service representativePlease send a digital recording of this conversation - UNEDITED (I have a record on my cell phone bill confirming the length of ALL the conversations)
I also want a list of all the charges made to my mothers CC from JustFly so I can compare them with what has actually been charged and refunded, as what was told to me on the phone does not match her CC statement.Sincerely,Dorota ***

Good day,
Thank you for your message and feedback
One of our Customer Care Representative has reviewed your booking and we can see that the name correction was already done when we received this complaint
We do apologize for the inconvenience that was caused due to thisOur agents
were attempting to get a response from the airline on the process as we need to abide by their rules as they had an issue with the exchange of name
There is no further action we can provide; therefore, we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you once again for your message.
As discussed with our customer care representative, she has done all the verification before coming to a resolutionYour booking was made back in December and the first contact for changes was only made end of FebruaryOur agents had advised you of what the changes would entail and you refused to make the changes due to the fees Several agents thereafter had given you the same information about the penalties that we have on record which was not accepted on your partThe last attempt on our end was when this file in Revdex.com was sent in right before departure, and once again, the decision was not taken to make the changes Without your confirmation and acknowledgement, we are unable to make any changes to your file/ booking
As we understand that this is not the outcome you were hoping for, we are unable to provide you the refund you are seeking
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our customer Care Representatives is currently reviewing your booking and complaint
We will revert back with a response shortly
Thank you in advance for your patience
best regards,Customer care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have investigated your bookingWe do apologize if there was any miscommunication in applying your travel credit towards a new flight
Upon this review, we see the agent did advise that there were fees
attached to the Travel Credit upon re-bookingWe have sent an email indicating all the details of your Travel CreditPlease do respond to that email with any questions or to get assistance on using your credit.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As our Customer Care Representative has already informed you, there is an airline penalty that we have no control overWe are unable to give you a credit for that portion, unfortunately
due to the fare rules.
There is no further action required on our part, we consider the file resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your fileAs mentioned, there is an option we provide to be able to get a cheaper flight but some times the dates are not the exact ones you have originally requestedThese suggested dates are usually
highlighted for easy viewingThere is also a review page before confirming your booking to ensure all details are correct and approved by you.
Furthermore, this ticket is unfortunately non-refundable and we need abide by the airline rules as we are an agency
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have reviewed your file and have requested more details from the airline on your behalfWe cannot guarantee their response will be favorable Please do send those receipts as requested and our agent
will continue to communicate with you by email
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and booking and has sent you an email We would need to see the credit card statement of the three charges that you are claiming to be able to investigate further.
Once we
have the statement, we can continue this claimPlease do reply to her email directly.
Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceAs previously explained, the transaction void within the hour time frame after the initial purchase is subject to a processing feeThe customer has been
offered the option to void the transactions under the aforementioned conditions on 02SEP17, the customer decided not toSince the only interaction with our customer support line happened on 02SEPand no other comunication followed, the agency could not have been aware of the second set of tickets purchased afterwards from the airline directly, therefore the duplicate booking sittuation couldn't have been solved when possible.At this point the tickets purchased from justfly on United Airlines are considered "lost value" tickets by the United Airlines as no booking cancellation request followed from the client's side before the original departure date (02NOV17).With the above being explained, unfortunately, it is not possible to have the requested amount refunded from the airline.There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team