Bowman Contracting CO

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and have confirmed your Future Travel Credit with the details in the email that was sent
The fees that were charges are part of our Terms and Conditions but we have offered
to have them refunded as a gesture of good will on our part.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our Customer care Representative, there is unfortunately nothing we can offer due to the fact that we have the emails that were sent out to notify you of the change As seen in our Terms and
Conditions,:
Schedule change: Changes to flight schedules, including flight cancellations, can occur for any number of reasons, including bad weather, mechanical problems, crew issues and civil unrestWhen this happens, we do our best to notify our customers of any changes to their itinerary, by phone and/or emailHowever, sometimes the airline does not provide advance notice of the change or cancellationFor this reason, we recommend that you telephone your airline or check your flight status online hours before your scheduled departure
We apologize for the inconvenience that this has caused your travel plans.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives, we have reviewed your bookingAs per our terms and Conditions, we state that there are fees attached to a voidThat being said, we have offered a refund of the modification fees as a one time gesture of good
will.
The funds will will fall back to your credit card within 2-business days
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

From: ryan *** ***] Sent: Friday, July 08, 12:PMTo: info ***Subject: Complaint ***
Revdex.com Team,
Thank you so much for your help in reaching out to JustFlyAfter I submitted my complaint I continued
to wait for another hour just to reach any customer service representative at JustFlyAfter finally talking with the representative for minutes, my issue was no closer to being resolvedIt was ONLY after they received my complaint via The Revdex.com that they sought to resolve the disputeThey have provided me a ticket for the price I originally paidTHANK YOU!!!
Because this matter is resolved, please close my complaint with JustFly
With Thanks,
Ryan ***

Good day,
Once again, we apologize for the inconvenience but there was no extended cancellation policy purchased, therefore there was no hour cancellation available to youWe have tried to help in lowering the fees but you refused.
There is nothing further we can offer and consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to meSincerely, Amanda ***

Good day,
As per your discussion with our customer care representative, we have provided the alternate dates and have exchanged your ticketsYou have already received the tickets requested
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

I still have not received the $100 refund check the company had promised. It is to be made out and sent to:
Ryan [redacted]  
It has been over two weeks since I spoke with them on the phone and they promised the refund. Can you please ask them to tell me what date and where the refund was mailed to?
 
Thank you,
Ryan

Good day,
 
Thank you once again for your feedback.
 
As mentioned by our Customer Care Representative, there was a refund of the tickets already on your card and there was also a refund from our part for the difference. This was processed already so if it was not received yet, it will be shortly.
 
We apologize once more for the inconvenience.
 
There is no further action required, therefore we consider the file closed.
 
Best regards,
Customer Care Team
 
[redacted]
 
Thank you!
[redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and listened to the call recording at the time of booking. There was no question about the baggage on your part. We do however offer a section in our Terms and Conditions about this policy as...

follows:
Baggage Policy: Baggage allowance and policies differ by airline. You are responsible for verifying the baggage policy before your departure. We are attempting to display accurate baggage fee information but accuracy is not guaranteed. Baggage fees are not included in the cost of your trip. Baggage allowance and restrictions will apply to all airlines and are subject to change at any time.
As we do apologize for the inconvenience, we do no control the fees that the airline charges for baggage or seat selection. That being said, we have gone ahead and refunded the seat selection portion as a gesture of good will for this one occasion.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Most Recent MessageDate Sent: 1/26/2017 11:00:22 AM
Good day,
We have no final resolution as of yet. There have been several attempts to get a response from the supplier to no avail. 
I have asked an urgent response again.
Will revert back as soon as possible but reset assured that we are continually working on the file. 
Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching purposes.
As discussed with our customer care representative, we have already sent the request to the Airline to recalculate the unused taxes. Once we will...

receive airline's reply we will advise you and you will receive direct to your credit card.
We will revert back with response shortly.
Best regards,
Customer care Team

Good day,
Thank you for your message.
We are still in process of retrieving the phone call to further review the file and your claim.
We will revert back once obtained and reviewed.
Best regards,
Customer Care Team

Good day, Thank you for your message and feedback. For us to better understand and investigate your complaint, may we please ask you to provide the booking number or the email address that was used at the time of booking. The information provided in this complaint are not found. We...

look forward to hearing from you soon. Best regards, Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, we are no table to offer you the compensation that you are seeking. After review of the file, you are requesting a schedule change with no charges to be...

applied. 
There was no Best Purchase Guarantee purchased in order to have that possibility therefore we are unable to make the changes. 
There is no further action we can provide, therefore we consider the case closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:I've requested a refund and have not received it.Sincerely,[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
We apologize for the inconvenience that this issue has caused your travel plans.
As discussed with our customer care representative, we have...

offered to refund our modification fee and have given the option to extend the credit until June2017 while we paid for that extension as well.
There is no action further required on our part, so we consider this file resolved .Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message and feedback. 
We are very sorry to hear the situation that you had to go through. 
As mentioned by our Customer Care Representative, we have attempted with the airline to have a refund offered to no avail. There were advisories sent out but this...

situation was not accepted for refund.  This is not something that we can control, unfortunately. 
We have however mentioned that we will continue to pursue this with the airline to see if there is anything we can get for this unusual circumstance. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: My bank had to retrieve my funds.Sincerely,[redacted]

Good day,
Thank you for your message and feedback.
As explained by our Customer care Representative, there is always a charge to make changes to a booking as stated on our website. We have offered an exception to our policy as gesture of good will and have refunded your fees. 
Please keep in...

mind that if you have to cancel another reservation, those fees will apply.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team