Bowman Contracting CO

Good day,
Thank you for your message and feedback.
As explained by our Customer care Representative, there is always a charge to make changes to a booking as stated on our website. We have offered an exception to our policy as gesture of good will and have refunded your fees. 
Please keep in...

mind that if you have to cancel another reservation, those fees will apply.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you for your message.
Our customer care representative has reviewed your file and had sent over some options to review. As confirmed by yourself, you have decided to leave the booking as is and no changes have been made.
There is no further action required therefore we consider...

the file resolved.
Best regards,
Customer Care Team

Good day,
As mentioned previously, we have processed the payment from our end. The transaction went through on July 10th to [redacted]. Transaction ID: [redacted].
As per the remaining refund, there will be the delay already mentioned.
Therefore we consider the file closed as we cannot action anything further on our end. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: My bank had to retrieve my funds.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for your message.
Please submit your e-ticket/booking number for a further review of the case.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. One of our Customer care Representatives has emailed you with the details of the refund and when it should appear on your account.At...

this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the case and apologize for the inconvenience. Even though we cannot be held liable for the customer's actions, we have refunded the USD50.00 x2 as a gesture of goodwill it should be credited within the...

next 10 business days.
Currently you have:
2 Jetblue tickets - transaction reversed (142.20 x2)
2 USD 50.00 fees (100 USD total) - refunded
seat assignment fee USD23.90 - refunded
The Frontier Airlines tickets (total of USD 86.40) cannot be refunded though, due to airline restrictions and .
There is no further action we can provide, therefore we consider the file resolved.
Best regards,Customer Care Team

Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience. 
The mobile application with our Terms&Conditions information was not fully updated at the time you made the booking. We no...

longer offer free 4-hour cancellations, but the complete details are available on the full webpage, not the mobile application.
This has already been rectified for future use.
Due to this, the $75 fee to cancel the reservation has been refunded. and will be back on your credit card within 2-10 business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care team

Good day,Thank you for your message. As mentioned by our Customer care Representative, we have reviewed the details of your booking. The cancellation of your reservation was on December 18th, 2017, this reservation was fully non refundable, therefore it was held as future credit of...

2853.00$ valid until November 27,2018.At the time of re-booking Airlines additional fees may apply based on the cost of your new ticket, because your original ticket came with specific airline's rules and restrictions.We do understand that you are seeing cheaper fares online, those fares may not be eligible for purchase based on the fare rules of your previous ticket.Also note that we, as an agency, do not charge any extra fee when you want to use your future credit (online or via phone) and on the same time we can not override the airline's rules and restrictions.Please feel free to contact our customer service to use your future credit, they will be more than happy to assist you.Unfortunately, there is no further action we can provide, therefore consider the file closed.Best Regards,Customer Care Team

Good day,
Thank you for your message. As mentioned by our Customer Care Representative, we have reviewed your booking and explained that we are unable to make any changed on your behalf. 
As stated, our online system automatically charged the modification fees as it should but as an exception...

on this case, we have offered the refund of these fees as a gesture of good will.  Keep in mind than for future cancellation with us, this fee will apply.
The refund will be processes and could take up to 2 weeks to receive the amount in the same credit card that you have used to pay it. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
There is no credit on our American Express account. We were told by the representative that we would receive a check in the mail for $350.25 within 7-10 days. It is still within that time frame. We will consider the issue resolved when we receive the check or when our American Express card is credited for that same amount. Sincerely,Bruce [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Thank you fro your message.
As mentioned by out Customer Care Representative, we have reviewed your file. We are not able to offer the compensation that you are seeking. As we apologize for the inconvenience the situation has caused you, we are an agency that abides by airline rules and...

are unable to avoid a scheduled change if it is issued. 
We would suggest a complaint being made to the airline directly in order to claim a refund. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have attempted to get your penalties waived from the airline with no luck. We have offered to waive the modification fees as well as the airline penalties to help with the costs.
As mentioned, this is...

not a decision from our part, we are required to abide by the airline rules as an agency. We are awaiting your response by email if you will be utilizing the future travel credit.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:Date Sent: 2/5/2018 6:59:09 PM
Complaint: [redacted]I am rejecting this response because:
my ticket was purchased through Justfly[redacted] and Virgin Atlantic said it was JustFly’s responsibility to act on my behalf and change name of [redacted] or else issue another tickets.
I have no verification that any actions from this before mentioned response has been executed.  In fact, I sent a letter to justfly and they never sent a formal letter back.
borh ticket holders were at the airport 2 hrs before flight and justfly told us that they would not change name or rebook our flight.  Therefore, they are responsible to reimburse us for our vacation funds including tickets and hotels, excursions and train tickets.Sincerely,Kimberly [redacted]Sincerely,Kimberly [redacted]

Good day,
Thank you for your message and feedback.
As mentioned by one of our Customer Care Representatives, we have reviewed the file and when the changes were made. Unfortunately the changes were made online by you and the fees were mentioned as well before confirming the changes. 
That...

being said, we have now refunded the modification fees seeing as these changes were made soon after the original booking. We do apologize but there is no further compensation we can provide in this matter.
We consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I was told I would have a refund in 4 to 6 weeks.  It has been 12 weeks, unacceptable.Sincerely,[redacted]