Bowman Contracting CO

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

*omplaint: [redacted]I am reje*ting this response be*ause:
 
They are not doing anything about my issue.  They have been telling me that they are "looking into it" for weeks now.  Yet no one has a*tually done anything or given me any indi*ation that they're a*tually doing anything about it.  I also followed up with my bank who has filed a dispute against them as well.Sin*erely,[redacted]

Good day,
Thank you for your message and feedback. 
As mentioned by our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience that this matter caused you. 
On our web page, we mention that the name needs to match Passport or Photo ID. We advise for both Domestic and International travel needs. Furthermore, the reason our website did not allow name change/correction is because there were multiple airlines involved on the file so
this makes name correction much more complicated or not permitted by the airlines.  As for the luggage, we are unable to offer this refund requested. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care team

Good day!
As discussed with our Customer Care Representative, we have verified with the airline and there is nothing we can offer due to their fare rules. We have refunded our Best Price Guarantee as well as our Seat Assignment fee as a good will gesture.
We apologize for the inconvenience that this situation has caused you. 
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint:[redacted]I am rejecting this response because: I did not consent or agree to the charge in the amount of $150 dollars. I want  to be refunded for all charges for the whole purchase. I am not satisfied with this purchase or the customer service I received.Sincerely,[redacted]

[redacted] -  We are awaiting the refund from the airline. There is no action we can provide at the moment.  This suppliers is known to have a very large delay. Minimum of 4 months.

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently reviewing your booking and complaint.
They will revert back shortly with a response.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As stated in our Terms and conditions, we are within our right to charge a fee even within the 24 hours of cancellation as an agency. 
That being said, we have now refunded the modification fees as a one time gesture of good will. This...

amount will show up on your card within the next 10 days.   
There is no further action we can provide and consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our customer care representatives is working on your file. He will update you with our findings shortly. 
There is the second booking that never went through due to system error back in November. No cancellation email was sent as there was...

no booking that was confirmed. We only got a call in February before departure.  We are working on getting a favorable outcome to this
complaint and our agent will revert back soon.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we are awaiting some details from you on what the Insurance had stated as an outcome to this booking. 
Without these details, we are not able to investigate further and will need to close the...

file.
We look forward to hearing from you.
Best regards,
Customer Care Team

Good day,
Thank you for your message and continued patience.
As per the conversation with our Customer Care Representative, we have come to the agreement for a refund that was processed last week as a one time courtesy due to the circumstances.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were not able to take action on your file. As mentioned in our Terms & Conditions, we...

have no control over the price changes on the site. As much as we are apologetic for the inconvenience, we can not offer any compensation. 
There is no further action required on our part, so we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative,  we have reviewed your file and have offered the refund of the modification fees as well as the ticket.  They are refunded to the original form of payment on file to the visa credit card ending by...

[redacted].
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.
As per your discussions with our Customer Care Representative, we were able to take action on your file, and process the refund as requested due to the error that was made.
We do apologize for the inconvenience...

the error has caused you.
At this time we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
 
[redacted]
 
Thank you very much!
 
Have a great day!
Sandy

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and the showed you where the details for the cancellation are mentioned. There was no purchase of our Extended Cancellation policy to enable the cancellation within 24 hours.
We...

have gone ahead and refudned you the amount requested as a one time good will gesture. 
There is no further cation we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives, we have reviewed your booking. The notes we have on file state that there were no changes made when you first called within the void period, but rather after this time had lapsed.  
We are not able to...

offer a free cancellation or change after this period. We see that you have started a charge back with your bank so we are not able to move on this file. Please verify with them if this refund is an option as it is not from our end. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We apologize for the inconvenience this issue has caused you. We were able to take action on your file, and process the refund of the Best Purchase Guarantee as you requested. At this time we consider this file...

resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Hello [redacted]
 
Thanks for reaching out.
We are still awaiting a response from the airline on this one. This is sometimes a long process. I have just sent out a reminder that we are in need of a response asap.
 
I will revert back shortly.
 
Thanks
[redacted]

Sent: Wednesday, July 06, 2016 12:59 PMTo: JustFly ; Matthew [redacted] ; info Subject: Re: Fwd: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted]
 
Dear Heba,
 
Just a quick note to let you know that my husband did indeed receive the credit back on his credit card as promised. Thanks again for all your help in finally resolving our rebooking issue! I am copying the Revdex.com on this email so that they know that it is resolved and how incredibly helpful YOU, in particular, were as well!
 
Thanks again and have a great summer!
Liliane [redacted]

Complaint: [redacted]I am rejecting this...

response because:
I just want from them after they review this to give me an answer to this matter a definite one it’s still not resolved but for them to review and get back to me shortly is ok for now I hope to get answers shortly thank you 
Katarzyna [redacted] Sincerely,Katarzyna[redacted]