Bowman Contracting CO

Good day,
Thank you for your message.
We were able to take action on your file, and process a partial refund as discussed with our customer care representative. We have attempted on your behalf to obtain a waiver from the airline to no avail. We have however, offered the seat selection...

and the Best Price Guarantee for both bookings. 
There is no further action required from our end, therefore we consider the file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.
Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have verified your file and we can confirm that the amounts taken as pre-authorizations have been cancelled. Some financial institutions may take longer to release these funds, so please validate with you...

bank.
Please accept our apologies for any inconvenience you may have incurred.
We consider this file resolved.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:when I was emailed by the company nothing was addressed none of my concerns about the poor customer service I received which was extremely terrible and no apologies just blaming me by saying I disconnected the call one time and I replied to them and no response. I dissconnected the call because I was placed on hold and transferred many many times. I canceled because of an emergency that is why I got the extra insurance. I feel let down by the company and frankly ripped off.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the company has completely misrepresented what happened and flat out lied in their response. This company is the worst I have ever dealt with. I was told by customer service that I could not make any changes. Sincerely,Jennifer [redacted]

Complaint: [redacted]I am rejecting this response because:
In that case I would like to request that justfly.com returns the money that I paid for original tickets in the amount of 1679.54 as I had to purchase new tickets for my parents from New York to Seattle part of the trip.
 
 
Sincerely,Galina[redacted]

Good day,
Thank you for your message.  
We do apologize for the inconvenience this situation has caused you. We can no longer pursue and refunds with AirBerlin.
On August 14, 2017, Air Berlin filed to commence insolvency proceedings in Germany. Subsequently, on August 18, 2017, an ancillary...

proceeding was filed under Chapter 15 of the U.S. Bankruptcy Code for Recognition of the Foreign Proceeding in the U.S. Bankruptcy Court for the Southern District of New York, Case Number [redacted] As a result, all Air Berlin tickets issued before August 15, 2017 (including connection or co-shared), are no longer refundable due to German insolvency regulations. Once again, we regret to inform you that, in light of this, we are unable to proceed with your request to refund your ticket.
Our agent has advised you that as an alternative measure, since your tickets were purchased with a credit card, you may consider contacting the financial institution that issued the credit card to review potential options. This is out of our control unfortunately.  Kind regards, Customer Care Team

Good day,
Thank you for your message. 
Our Customer Care Representative has reviewed your file. As mentioned, this was a booking made online on your own. There is a review page before confirming the booking to ensure all the details and itinerary are correctly entered before confirmation is...

made.
Further to that, we sent an email with the electronic ticket the same day as the reservation we made. There is a 24 hour cancellation policy in place for a free cancellation but you only phoned in a couple weeks later. At this time, the ticket is non-refundable due to fare rules.
There is no further action I can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: The charge still reflects pending since May 27. I was told the pending charge would automatically fall off in 30 days. Today is June 28 but the $160 charge is still showing.  Sincerely,Dana [redacted]

Good day,
Thank you for your message.
We are sorry for your loss and appreciate that the situation is not ideal. The tickets purchased were non-refundable as stated at the time of booking, even for unforeseen events. 
We have contacted the airline on your behalf but have not been able to...

secure the refund you are requesting. What they were able to do was keep you a credit amount with no change fees upon booking. This is an exception that they are making due to the circumstance. 
There is unfortunately nothing further we can offer and consider the file closed.
Best regards,
Customer Care Team

Good day,
Once again, the rules of the ticket and our terms and conditions state that a transfer is not possible. We have attempted on your behalf with the airline to get a transfer but when using the Travel Credit, it is non-transferable nor refundable. We cannot change the name on the file, therefore the credit is only available to Ms. Barba.
We do apologize for this inconvenience but we abide by the rules of the ticket. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Revdex.com:
 
I want to inform you that today,  May 21, 2017, I receive the check from [redacted] in the amount of $1110.08 as my ticket refund. 
 
Thank you very much for your kind assistance. 
 
[redacted]

Complaint: [redacted]I am rejecting this response.
my...

concern is, the business will drag more time until I just lose track on this issue or I give up, I’ve been told that I’d  Hear from them for many times since August.
please keep my case open until is resolved and all the credit refunded to me:Sincerely,[redacted]

Good day,
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and as mentioned, we have contacted the airlines on your behalf. 
Both United Airlines and Alaska Airlines and they are not willing to offer any refunds but have advised they may be able...

to assist you directly if the reason for not travelling was due to medical reasons, you would need to supply them with documentation from a doctor or hospital. 
We have outlines the specific details in case of an exchange on these tickets in the email directly.  Unfortunately we are not able to waive these fees, as they are outlined specifically in the airline fare rules of the ticket and are collected by the airline. We have however refunded the $75 fee collected at time of cancellation. This will be returned back to card that was used at the time of booking within 5 -7 business days. 
We do apologize for this inconvenience, however we are unable to offer any further assistance and consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed the booking and communicated with the airline.
As she mentioned, with the supporting documents that were sent, [redacted] submitted a refund for your tickets. You should expect a...

full refund to the original form of payment within 10 business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care team

Good day,
 
Thank you for your message.
 
Upon reviewing your booking, our Customer Care Representative have explained to you that there was a compensation of 100.00 which you have accepted in this case.
 
We send the booking notification minutes after a booking is received....

This is the time to have the booking details checked and verified for issues with the name, flights, and any other discrepancies.
There is the responsibility of the passenger to phone in within the next 24 hours to avoid any fees. This call came in after this time frame therefore we were not able to accommodate.
 
We have however sent out the money agreed upon as a compensation to resolve the file.
 
We consider the case closed.
 
Best regards,
Customer Care Team

Good day,
Once again, as we empathize with the situation, we are not able to override any changes here.  The tickets were purchased with two separate companies therefore no option to combine the tickets. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I'm not receiving a response from the actual owner(s), but through employed staff members. If I don't hear anything in regards to a refund (nothing less) within the 7th of April 2018 I will have exhausted all avenues and will be seeking Legal assistance as I have worked for a Legal service for more then 4 years with over 23 Esq. in which I'm sure one or more would be of interest to represent me under contingency. I'm sorry, but your not in your right's to with hold funds paid in advance for services not rendered. Sincerely,Jack[redacted]

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and booking. As we do apologize for the inconvenience of the situation, we are not able to offer the refund you are requesting as we need to abide by the airline rules.
We have...

offered however to minimize the cost by reducing our modification fees. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team