Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because:
 
As  I have stated over and over again. Just fly advertises on their main page and is included in the documentation that just fly has provided themselves . That the website states free cancellation.  On the contrary, when speaking with just Y, first they said free cancellation was good for only four hours, which nothing shows on their website that there was a four hour time limit. Then just fly said you have to click around to find the terms and conditions.
 
and finally there is an advisory against using just fly.com from the Revdex.com northeast region itself.
I wish I read that advisory before ordering then I never would have used this company Sincerely,Stephen [redacted]

Good day,
As mentioned by our Customer Care Representative, we have informed you that it is not possible to be able to offer details on all the [redacted]'s that our passengers would need to travel around the world. 
We offer many flights which would make this impossible to ensure the details are always correct and up to date. For this reason, we offer the link to ensure that your documents and questions are answered accordingly.
We have contacted the airline on your behalf but they have refused a refund for this matter. 
Again we apologize for the inconvenience but we cannot refund the amount due to a lack of the proper documentation. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our customer care representative, we have reissued the ticket and it has already been resent to you. 
We appreciate your feedback and regard this matter as resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our customer care representative, we have confirmed that the tickets will be refunded to you. This has already been in process and you should received the funds within two billing cycles.
At this time we consider the file resolved.
Best...

regards,
Customer care Team

Good day,
As previously mentioned, our agent has provided all information and option that are available in this case. We are unable to offer the refund requested and have provided alternatives which you are not amenable to. 
As we apologize for the inconvenience, there is nothing further we can offer. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
We apologize for the experience that you have had concerning your booking and sorry to hear about the incident. 
May we please have the details of your booking such as the booking number, email address used at the time of booking and phone...

number used? We cannot locate the booking with the details you have provided here.
We will await your response before being able to investigate further. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:  NEVER WHEN ASKED IF THERE WOULD BE A CANCELLATION FEE DID THEY EVER SAY THERE WOULD BE.  UNACCEPTABLE!  IT IS NOT LISTED ANYWHERE ONLINE.  ALSO NOT TO ALLOW A SERIOUS FAMILY EMERGENCY (GRANDMOTHER TERMINAL AND ON HOSPICE) IS NOT ACCEPTABLE.  THEY DO NOT MAKE THIS CLEAR.
I am aware that the travel insurance company is waiting on me to cancel with JUST FLY but I really want them to waive the fees.  RIDICULOUS!  Horrible company.  Travelocity and the much better companies allow for family emergencies.
 
JUST FLY CAN REACH ME AT [redacted]
Sincerely,Danica [redacted]

Complaint: [redacted]I am rejecting this response because this is another bizarre response from JustFly full of errors and inaccurate statements.
1. On April 24, 2017 (10 business day ago), I was told by JustFly that my Seat Assignment Fee will be reimbursed within 2-10 business days. SO FAR I HAVE NOT RECEIVED THAT COMPENSATION. So, please go ahead and see why JustFly failed to comply with its own commitment with regards to compensating me back the Seat Assignment Fee within the timeline referenced in their own email. It is also strange that you don’t notify properly the customer that you are going to charge Seat Assignment Fee, even when you are not able to assign those seats.
2. My question was that I have been charged TWICE for the SAME 2 TICKETS (for [redacted] and son). Being charged two times for the same tickets, means that I was charged 2 times for the ticket for [redacted] and I was charged 2 times for the ticket for my son. Son, instead of paying around 18 hundred USD for 2 tickets, you ended up charging me around 36 hundred USD for 2 tickets. I hope I am clear in my statements, because you failed to address the request in your so called response.
 After addressing the questions raised above, please make sure that I am charged 1765.21 USD for 2 tickets, and not a cent more than that amount. 1765.21 = $1,797.11 USD (price quoted in the final booking confirmation that I received from JustFly on April 4, Tuesday with the ticketed itinerary: see attached) - $31.90 (Seat Assignment Fee)
Sincerely,[redacted]

Good day,Thank you for your message and feedback.As discussed with our Customer Care Representative, the ECP was selected and our agent has explained the details. Our Extended cancellation policy is only applicable for the fees charged by the agency directly. It does not affect the penalties and...

fare difference charged by the airline in case of changes/cancellation that needs to be made after the first 24 hours. There was an agreement made that the ticket will be refunded less the penalty fees. We do apologize for any inconvenience this misunderstanding has caused. There is no further action we can provide, therefore we consider the file closed. Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As mentioned from our customer care representative, we are in need of a copy of the medical note about your health issue so we can see with the airline if...

we have the possibility of waiving the penalties for changes. This is not guaranteed but we will attempt it on your behalf. 
Until we receive these documents, we are unable to move forward with this complaints.
Looking forward to hearing from you by responding to the agent email with the letter. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Supervisor, he explained that this booking was made online by you on February 11th. There is a review page before confirming your booking to help avoid any mistakes. There is also a void period within 4 hours of booking...

which is
stated on the site with no fees. You only phoned us on Feb 19th to advise us that the dates were not correct. We are not able to make those changes without the change fees attached. 
We apologize that this is not the outcome you were hoping for but we are not able to provide the refund you are requesting.
We consider the file resolved.
Best regards,
Customer Service Team

From: JustFly [redacted] Sent: Wednesday, October 26, 2016 1:35 PMTo: info [redacted]>Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted]
 
Hello Katherine,
 
Hoping my email finds you well,
 
I've tried once more over the phone to resolve it to your benefit but didn't succeed.
 
I filled a complaint on your behalf as promised as follows:
[redacted]
I purchased a round trip ticket to Italy travelling dates07July/15 July. E- ticket is [redacted] Total cost was $1051.45. On July,14th I called BA to notify you that my passport had been stolen in Rome. I contacted the Italian police and US Embassy. I had to go to the US Embassy to get an emergency passport. They didn't open till after the flight took off. I contacted BA.The agent I spoke with said she was notating that I would not be making the flight, the circumstances surrounding the delay and (after she put me on hold to check with i'm assuming her supervisor) that I would be able to get on another flight once I got to the airport. My husband who was in the US and also called and was on hold for an hour and got a hold of a rep. He said he wanted to make sure once I got to the airport there wasn't additional paperwork I needed from the US Embassy or Italian police. They said no there wasn't anything additional but they couldn't change the flight over the phone. They said I had to go to the airport after getting my emergency passport to that I would get put on another flight that morning. I got my emergency passport, went to the airport and explained the situation to the British Airways rep. She said I had to call over the phone to switch flights. I told her that both my husband and I spoke to 2 different reps on the phone and I had to come into the airport to make the change in person. She refused to help saying there was nothing she could do. At that point I didn't have any choice but to book another flight with a different airline rather than being stranded in an airport in another country. I'm not even asking for the $1350 that I had to pay for the other ticket just to get home. I am only asking for the $1050 I paid for a flight where I was guaranteed service and then service was refused. If I had been put on another flight like both reps said I would be then I wouldn't have had to pay an additional $1350. I don't want this to escalate any further but I was extremely upset and frustrated when I was put in this situation and the fact that they are refusing to issue a refund for their failure to provide services I paid for makes it even more frustrating. I am hoping someone can help me as I don't know how in less than 48 hours they made a sound decision in regards to this refund. This is what I received from BA refund department: UK Refunds & Ticket Retrieval Case Reference Number [redacted]. I understand they might automatically just refuse all refund requests but anyone looking at my ticket and the notes that the reps said they put in my account can see that this is a situation that warrants a refund due to the lack of service unless its customary for you to have customers pay for plane tickets, confirm they will be able to get on a flight and then refuse to assist them stranding them in a country with no other options.
 [redacted]
 
Please keep me posted when you receive a reply from them..
I need you to be ready with the receipt of the one way ticket.
BA will call or email you directly.
 
Meanwhile, I'll resolve the Revdex.com which doesn't mean that I won't assist you or support you.
Justfly has nothing to do with this case. But out of caring for our valuable customer, I'll continue supporting you till this issue is resolved with BA.
 
Should you need any further assistance, please let me know.
 
Best regards,
 
Heba
 
 
On Thu, 20 Oct at 3:15 PM , Revdex.com wrote:
You have a new message waiting for you from the Revdex.com in regards to consumer complaint [redacted].Please click on the link below to access the online dispute resolution web site and read this message. This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #11774844. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. [redacted] If your email program does not support the link above, then please copy and paste the link below into your browser. [redacted]
This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at [redacted]
210597

Good day,
Thank you for your message. 
We have no record of you calling in to our call center for this matter. We apologize for the inconvenience that this may have caused you. We have now refunded the seat fees as a good will gesture. The fees will be returned back to your card within 10...

business days. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As per the discussion with our customer care representative, we were able to take action on your file and get the refund processed. The refund was processed yesterday from the airline and it should be back to you within 2-4 weeks directly on the card...

used at time of booking.
There is no further action required, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,As mentioned previously, we are still in the process of working on this file with the supplier to ensure the refund amount. We did not say that it was approved as of yet.Once we have the response, we will be sure to update you.Thank you for your patience.Best regards,Customer Care Team

I have been contacted by Justfly and the charging dispute has been resolved directly and the Revdex.com complaint was referenced in their email contact to me.
 
Thank you,
 
[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were unable to take action on your file, and process the refund you have requested. This was an error from the...

airline which is out of our control and are not able to offer compensation for the inconvenience.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our customer care representative, we have taken action on your file and have gotten the refund you were requesting.  The refund was processed and you will be receiving it within the next 2 billing cycles as mentioned.
There is no...

further action required from our part, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this response because:
The company represented that this was a round trip plane ticket. I believed I purchased a round trip ticket. The company actually purchased two one way tickets. There is a fee for using this ticket in the future that should apply to a round trip,  because this was purchased as two one way tickets the fee is twice as the fee should be for a one way ticket. Also the company represents on their web site the ability to purchase cancelation insurance. I paid for all the forms of cancelation insurance offered by this company. And than was told that not only did the cancelation insurance not apply but that that there was another $250 fee to even attempt to use this ticket at a later date.
I was told by the airline that round trip tickets were not to be purchased as two one way tickets.
If you go look at there web site, it is very clear to see the button for purchase of either a one way ticket or a round trip ticket. There is not button for two one way tickets to equal a round trip.Sincerely,Patricia [redacted]

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your file and listened to the call recording. There was an error made in the total amount provided to you. We have already processed the payment for the difference in the amount. 
You...

have already confirmed to our agent that this amount was well received.
We consider the file resolved.
Best regards,
Customer Care Team