Bowman Contracting CO

Complaint: [redacted]I am...

rejecting this response because:
I have had to call justfly yet again because my tickets were reinstated on 09Jan then yet once again cancelled on 12Jan.  When I spoke with Era (one of the managers) on Tuesday 16Jan she told me that Justfly cancelled the tickets but the department that did this was closed and she could not reinstate the tickets until she spoke with them and asked them why this was done.  I called back the following morning to ensure that department would be open.  I was then told that it is impossible for justfly to cancel tickets and that Era had indeed added them back to my booking and they needed to call and get the tickets again. 
Every time I call I get a different response as to what is going on.  On 17Jan I requested someone review the taped conversations I had the day prior with two different managers who told me completely different things.  I was told I would get an email within 72 hours saying it was ready for review and it is now a week later and no one has reached out to me. 
I would like to know why my tickets were cancelled 3 times now.  What is being done to ensure this does not happen again?  I have now spent countless hours on the phone trying to get this resolved.  I have No answers yet.
Sincerely,Toni-[redacted]

Good day,
As mentioned, the refund is in process. The usual time frame is 6-8 weeks from processing date. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,Customer Care Team

Good day!
As per your discussions with our Customer Care Representative, his research on the file reveals that this was a booking that you had called in to cancel your seat assignment right away within the 24 hours but not the actual booking.
There is a 24 hour cancel policy and the second time you phone in, it was passed that time frame. As a Travel Agency, we have to follow what the airline rules state. The ticket is non-refundable with available FUTURE TRAVEL CREDIT.  Our agent has sent an email with the complete details. 
 There is no further action required on our part, so we consider this file closed.
Should you have any additional questions, please do not hesitate to contact our Support Center.
Regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:Sincerely,Kimi [redacted]

Complaint: [redacted]I am rejecting this response because:
The only offer I was extended by the company was to cancel my entire $4,804.75 international round-trip flight for 2 adults and 1 child for which a penalty still would have been applied. It was so close to my departure date that they knew there was no way for me to rebook the itinerary in time to still arrive on the dates I needed to be there and for the hotels already booked.
 
The first flight, the middle and the last flight of the itinerary changed after I had purchased my tickets and no compensation was awarded for any of the changes. We were able to accommodate the changes to the first and middle but not the last. As such, we had to rent a car and drive 6 hours to get back home which was an added expense that should never have occurred. I had made repeated calls to the business as well as reaching out directly to Korean Air and American Airlines. Both airlines said that they would most definitely refund the money to customers in our situation and given the fact that the flight was cancelled. However, they said since we booked through a third-party - they had the money and would have to issue the refund but that there should be no reason for them to hold our money and we shouldn't have any issues getting our refund. 
 
In all the times I reached out to the company, they made no attempt to right their wrong. An all or nothing cancellation is not a reasonable option for an almost $5,000 airfare with multiple legs weeks before the trip is to occur.
 Sincerely,Jessica [redacted]

Complaint: [redacted]I am rejecting this response because the agency is very fraudulent in the way they advertised the insurance and they could have cancelled the flight since it was less than 15 minutes.  When calling Delta Direct, they have a 24 hour cancellation available and I am sure they have the same for a large account like Justfly.   They also have several other people that have complained about the same thing and they just ignore them.  This business and their business practices should be scrutinized by not only the Revdex.com but also the government.   Please forward this complaint to the consumers protection agency as I believe they will have a better idea of how to handle this.Sincerely,Brian [redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your complaint and booking. We will revert shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for sharing the details of your recent booking experience with us. 
Unfortunately, we are not able to accommodate your request for a full refund.  There is a cancellation period that was not respected and thereafter we will keep the booking for future travel credit...

valid one year from the date of of issue and some airlines offer us only 90 days such as Frontier .
Also we would like to notify you that the tickets are still active and no one cancelled your reservation.
We are sorry to advise you that the tickets are non refundable and still valid to use them.
There is no further action that we can provide , therefore we consider the file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we are a waiver to process the refund for the schedule change. 
We will revert back shortly once we get the response and get it processed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: jet blue is the company who refunded my money NOT just fly. Also, there was no message left on my phone  I spoke with your "representative" I have no idea how you can justify even calling him that. He was rude, uneducated on the situation, unfriendly, and not helpful in any sense. this company needs to take responsibility for its poor actions of stealing consumers money, and not properly handling complaints. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Complaint: [redacted]I am rejecting this response because: Again, this is a non-answer. I still do not know the status of my refund or have the refund that was promised by the company. Sincerely,Caitlin [redacted]Sincerely,Caitlin [redacted]

Good day,
Thank you for your message.
Once again, we apologize for the inconvenience but there is no possibility of a refund of these tickets. As mentioned, we have attempted on your behalf with the airline to no avail.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,Once again, this is not a refund we can provide without the ok of the airline. We have resubmitted the claim to the airline but there are many cases such as yours and they have a backlog.
Hopefully we will have some updates soon.
Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Lily[redacted]

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have reviewed your booking and complaint. As an agency, we need to abide by the rules set forth by our Airline partners.  
In this case, Delta's policies for Hurricane Maria is what you...

were advised by our agent, only Future Travel Credit can be kept. We have offered you a credit for the full value of your tickets applicable for one year of original purchase. The details were outlined in the email that was sent to you. 
We apologize for the inconvenience that this situation has caused you. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
As we do apologize that you feel the resolution is not adequate for this matter however we need to abide by the fare rules that are set by the airlines. Again, as stated previously, the price of a ticket is not guaranteed until the tickets are issues and sent to you.
We appreciate your feedback about our site and regard this matter closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives has reviewed your file and as she has mentioned, we do have the 4 hour cancellation policy which would be to avoid the modification/cancellation fees. However, the ticket is non-refundable as stated in the terms...

of the ticket at time of booking. We have waived this fee for your. 
As stated, the ticket is valid for a credit for your future travel. 
We apologize for the inconvenience but we need to abide by the airline fare rules.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team

Good day [redacted],
 
Thank you for your message.
 
After review of your file, as mentioned by our customer care representative, the booking was made on your own. There is always a review page to ensure all details were correctly entered to avoid issues at a later date. We...

can see here that the name and date of birth were entered two times identically.  Due to this fact, we are not able to offer the refund you are requesting.
 
We understand that it may not be the resolution you were hoping for.
 
We appreciate your feedback and regard this matter as closed.
 
Best regards,
Customer Care Team
[redacted]
 
Thank you !
Sandy

Complaint: [redacted]I am rejecting this response because: Justfly returned the ticket cost minus the cancellation charges of $600. Per my last conversation with them, they are supposed to send $600 via [redacted]. I have not yet received the amount. Unless that's done, I do not consider this item as resolved. Sincerely,[redacted]

Good day,
We are looking over your comments once more with the airlines and will revert back shortly. 
Thank you,
Customer Care Team