Bowman Contracting CO

Good day,
We are looking over your comments once more with the airlines and will revert back shortly. 
Thank you,
Customer Care Team

Good day,
Once again, as previously mentioned, we are not able to provide you with a refund as the policy was surpassed in order to get the tickets voided. You may continue your charge back with your bank if you so wish to try that route. 
There is no further action we can provide and still consider this file closed. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Lily[redacted]

Complaint: [redacted]I am rejecting this response because:Complaint: [redacted]I am rejecting this response because: Again, this is a non-answer. I still do not know the status of my refund or have the refund that was promised by the company. Sincerely,Caitlin [redacted]Sincerely,Caitlin [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.
As per your discussion with our customer care team, we have sent you the information on the options available for your booking and have provided you with the refundable taxes portion.
We are awaiting your...

confirmation before moving forward with any changes and to close this file.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I might have not seen the screen shots with the total travel credit clearly, that's why I called right after when I cancelled to undo the cancellation. I tried to uncancel this transaction within 15mins that I placed it, but was advise by justfly that I cannot uncancel this transaction, because they have to notify the airline (15mins to call the airline? So quick?!). I also called copa airline, [redacted] told me that copa doesn’t charge a flight cancellation fee. So, why can’t I undo the transaction that I just placed less than 24hrs? This cancellation fee was supposed to being subtracted from the travel credit, otherwise I wanted to undo the cancellation (that's what I told them). I did not want to have $509 travel credit. What’s the point to have $509 travel credit that you can’t use? I was being advised by copa airline to use this credit, I have to pay a reinstallation fee, which justfly did not tell me before I cancelled my flights, and also it is only for the same destination as I booked my flight before, once I go online on their website to book a new flight, I saw that the prices were jack up higher than copa airline website by at least $200/person, so in the end it will cost me $400 plus reinstallation fee for 2 people, so around $600 more (already used $509 credit), so in total with the travel credit it’s $1100 to get a different flight, what a scam! I can buy 4 flights with that money. Not satisfied by their customer services and their hidden fees.Sincerely,[redacted] Ta

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me. Sincerely, Nikhil [redacted]

Good day,
 
We have sent some information via email several times now and have not received a response.
 
To explain once more, the 3 tickets for passengers BRYANT/ANTIONETTE, BRYANT/SHEILA, and DENNY/SIROD are all eligible for refund minus a refund penalty ($250US) and no-show penalty ($250US). Passenger PURCELL/BRIDGET took the flights so no refund is possible at all for her ticket. 
We have spoken with the airline to confirm their position and they had declared you as a "no-show". Most airlines do not allow any refund in the case of no-show.
We do understand the visa information provided to you may have been incorrect, but that is not the airline or the travel agency's responsibility. This is a complaint to be made with the consulate who gave you the incomplete information.
 
There is nothing further we can provide in this matter, therefore we consider the file closed.
 
Best regards,
Customer Care Team

Thank you for your message.As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused by the payment processing issues with one of your credit cards. At this point, we can confirm that your financial institution is already...

processing a charge-back on the transactions related to the bookings made with Justfly. Under these circumstances the case is handled by our finance team.There is no further action we can we can provide, we consider the file closed until the transaction dispute is pending.Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I won't ever use them again because they overcharge for their flights, but they did refund the overcharge that they made.Sincerely, Gina [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.
A review of your file reveals that this was a booking that you made outside the 24 hour cancellation period. Also as our Customer Care Representative has mentioned, the 24 hour cancellation is only...

activated with the Best Price Guarantee offer. Otherwise, there is only 4 hours to cancel. 
We sincerely apologize for the inconvenience but we are not able to offer you the compensation you are seeking due to this information.
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thank you for your message.
We apologize for the inconvenience when trying to rebook your flight. As mentioned by our customer care representative, we have reconfirmed with the airline that the Future Travel Credit is aloud to be used as requested with re-routing permitted.  We have...

made sure to highlight this fact in your file for any agent to be able to see, so please go ahead with your booking.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
As mentioned by our Customer Care Representative, we have reviewed the booking and the call that was made to our agent.  During the call with our agent to book the flights you had mentioned wanting to departing from San Diego arriving in New work on the 6th of June and
returning from Baltimore to San Diego on the 12th of June. You had requested a non stop flight, which is what the agent has given you. Then the talk about the baggage came,advised you for Jetblue the carry on was free but you would have to pay for the first bag. The agent also
advised you for Spirit you would have to pay for the carry on and for the first bag. Then the agent advise an approximate amount of 35.00$ per bag, which can go higher.As far as cancelling the ticket, they are unfortunately non-refundable. The tickets can be kept has a future travel credit but the airline has a penalties attached to the credit that are almost the value of the tickets you have.As previously stated since our agent advised of an approximate amount for the baggage and due to the tickets fare rules, we cannot fully refund the ticket.We apologize for the inconveniences this may have caused you and consider the file closed. 
Best regards,
Customer Care Team

Thank you for your message.
We have reviewed the rejection message. As much as we would like to refund the tickets - we are unable to without the OK from the airline as we have to abide to the American Airlines' fare rules for this ticket. We have, however, refunded the 150.00 in fees as a gesture of goodwill.
regards,
Customer Care Team

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all...

the components of your trip (name,dates/price/flights, etc). This extra step is to avoid errors.
We do apologize for the inconvenience. Our agent has also attempted a refund on your behalf with the airline bu had no luck as the booking was made with the details you entered.
There is no action required on our part, so we consider this file resolved on our end.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The response from JustFly mentions that they will reach out to the airline on our behalf to "advocate" for a solution regarding the "expired" credit. I would like to clarify that the ticket did not simply expire, as suggested by the response from the business, but JustFly[redacted] did not allow us to use our credit within its year of validity, even after numerous phone calls and hours and hours of waiting over the phone and speaking to multiple supervisors.
The truth is that we have contacted JustFly numerous times before the credit expired and this can be shown through the various phone calls and the records/logs of JustFly. Unfortunately, in almost every phone call, JustFly representatives would create new issues that we were not told before, with each representative contradicting the accounts of the previous agent from the business. We have also had three way calls between us, JustFly and the airline. During one of those calls, the airline suggested JustFly to contact their JustFly Help Desk. Since it is only open on weekdays during business hours, JustFly promised to contact us as soon as they open, however we have received no call to resolve the matter.
Furthermore, upon calling the airline directly, multiple airline representatives referred us to an agent called "Voyages A La Carte" with the following phone number on record: [redacted]. This number however does not exist. This agency apparently has offices in numerous locations, but their relationship to JustFly was unclear to us, and the airline could not see a contact number for JustFly in their records.
To summarize, we do not trust JustFly mediating with the airline at this time, now that the tickets are expired. They could have helped us before the credit expiry date, but this was not the case. The consequence is that we have paid them $2,013.34 and received no service in addition to so much time wasted. For all these reasons, we are seeking a refund.Sincerely,Jacopo[redacted]

Good day,
Thank you for your email.
As discussed with our Customer Care Representative, we have reviewed your complaint and file. We apologize for the inconvenience that the long wait time is causing you on this special occasion but as mentioned, we are not at liberty to speed up the process as we...

are not
in control of the funds.  We do apologize for the long wait times, but our agent was attempting to offer several options that were not amendable by you, therefore they were seeking further assistance which led to hold times. 
We do appreciate the feedback and will use it for further coaching our agents. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The response does not even address my complaint, which is that justfly told me I would be paying a total of $300 to cancel my flights, and instead charged me $1300.  The response appears to relate to the details I provided concerning all events leading up to the cancellation.  Prior to cancelling as recommended by justfly I tried on two occasions to modify my flights through the justfly website.  One time the total fees were represented in the web transaction to be about $700 and the other $400 (different flights).  On both occasions I received an error message telling me I needed to call justfly (it turns out that justfly actually charged me $300--not the amount represented for the transactions but a different amount--for each of these attempts but then refunded it).  When I called justfly I was not told that the transactions were not completed because there was no availability (and did get the flights I wanted by rebooking after cancelling).  Instead, I was told by the justfly representative that it would be cheaper to cancel and rebook than to modify as I had been trying to do.  Again, I was informed this was because I would only be charged $300 to cancel.  That representation was completely inaccurate because (1) I was charged $1300 instead of $300 and (2) the cancellation was not cheaper than modifying.  I was only provided the (inaccurate) excuse about there being no availability for the flights I selected after multiple communications with justfly.  My complaint does not relate to flight availability and the overcharge has nothing to do with flight availability--it relates to misrepresentation of the cancellation fees.  I believe the error message in trying to modify online is intended to get people to call to generate more fees.  I did request the recording on May 26 in writing as required by justfly but have not received it.
Sincerely,[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, there are several option provided to you. We have received the Dr. notes so we will now forward that to the airline in the attempt to get a waiver for your...

changes. 
Our agent will contact you once there is some more details.
Kind re[redacted]ds,Customer Care Team