Brewer & Stratton Property Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the first of us hearing that our applications and fees are good for daysI would appreciate a list of comparable properties being represented by this company or a full refund of our application fees Regards, [redacted] ***

First off I want to thank you for your feedbackIn no waydo I, or Brewer & Stratton Property Management want potential renters orclients to feel that they are treated unfairlyBelow are some responses toyour complaint.A lot of our process is done through email or phone calls.Just like you said we didn’t show you the property physically but we provided away for you to get in through our electronic lockbox system which put atemporary cent charge on your debit or credit cardWhen you first viewedthe property it was in rough shape because the previous tenant had just movedoutThe owner put a lot of money into the property, which is now in greatconditionWe do the lease agreement and any applicable forms through [redacted] , which allows you to sign the form electronicallyYou did that withthe earnest deposit form without objection and we sent you the lease that wayas well almost a week before you moved in even though we aren’t required tosend it that earlyIf you had any questions you could of directed them to meor even came in and discussed them with meI would of gladly sat down with youto review the lease if requestedI wasn’t aware of any of these issues that you have citeduntil you sent me the email in my response to why you backed out of the dealand obviously this complaint which you have filedWhen you met with me yousaid it was all due to the condition of the propertyOur inspector has beenthere since then and many other potential tenants as well, and we haven’t hadone complaint about smell or the condition.Through out the process I was always responsive to questionsor concerns that you had often responding within an hour or two to your emails.I don’t agree with all that has been said in your complaintbut I will take what you have said and learn from it myselfUnfortunately wewon’t be able to refund the $deposit as the terms of the earnest depositare clean that it is non refundableGood Luck with everything

Hello Mr ***,
We appreciate the response to this complaintThe application fees are good for all our homes for days from the date that you appliedI cant be sure that this wasn't told to you since I was in contact with you mother *** *** mostly regarding this matterShe never suggested you my be interested in any other homes we have availableWe would be happy to show you a list of available homes on our websitePlease logon to *** for all available homesWe are willing to extend your app fee deadline from to daysThis means your app fees will be good until 8/26/for all of our homes we have availableThank you and let us know if we can be of further assistance

Although we regret having a dissatisfied customer, we take these complaints very seriously, and that in this case and any other case that we are advertising property, there are multiple agents also advertising the same properties who are also presenting applications to me to
present to the ownerAlthough it was my intention to get them approved for the home and or at least present their application to the owner, there were other agents that had received all necessary paperwork and applications prior to me receiving theirs so the other prospective tenants were able to catch up in the process of presenting the applications to the owner, even though they submitted theirs earlierWe would love to help them find another property as their application fees are good for days from the date they originally appliedTime is of the essence with these applications and any rental home in generalWe hope to be of further assistance
Sincerely,

To Whom It May Concern:I am writing this response in reference to complaint #[redacted]. We take customer feedback extremely seriously and have thoroughly reviewed and considered Mr. [redacted]'s complaint. While we are disappointed he is not satisfied, our stance remains the same.  Mr. [redacted]...

entered into a 12 month lease agreement on September 6, 2016, after circumstances effecting his ability to complete the lease terms arose an offer was presented by the owner of the property. Mr. [redacted] chose not to accept the offer and exercise the break lease clause as listed in the lease agreement. Upon return of possession of the property, Mr. [redacted] did not follow the move out procedure as listed on the lease agreement. We must follow the lease terms and Mr. [redacted] has not followed through with the lease terms he originally agreed to which included cleaning of the property, carpet cleaning, landscaping clean up and any repairs upon move out and prior to return of possession. Mr. [redacted] was notified immediately upon inspection of the property on what would need to be completed which brings us to the present time and his disagreement with our findings. Mr. [redacted] will be given a deposit disposition within the time frame allowed by the State of Arizona which will have a complete breakdown of the completion of items as noted on the correspondence following the move out inspection.We send our deepest condolences to Mr. [redacted] and his family.Sincerely,Brewer & Stratton Property Management LLC

The same generic response I have received for the duration of this horrible experience. Continue to hide behind your lease for your lack of customer service, or human compassion.  I hope you are satisfied with full wallets because you certainly have empty hearts. It's companies like this that will make America great again.

I am writing this response in regards to this complaint. We take these types of complaints extremely serious. As a Co-Owner and the Designated Broker of [redacted] & [redacted] Property Management LLC, I personally called [redacted] and spoke to him yesterday for over 30 minutes in an effort to resolve...

his complaint in how we presented his application to the owner. Our conversation was professional so this complaint after the fact really surprised me.
I let him know that we approve and or decline a rental application based upon the following criteria: (Rental History, credit report, criminal background check, and income.) We presented his application to the owner and based upon certain criteria that was on the application we made a decision to decline the application. He is upset with us because his application was declined. Although we regret having a dis-satisfied customer, we do not regret the decision in declining the rental application. 
Please let me know if you have any questions.
Sincerely,
[redacted]
Designated Broker/Co-Owner
[redacted] & [redacted] Property Management LLC

This is disappointing to see a complaint on a matter that we were trying diligently to resolve through direct communication. [redacted] the complainant wanted her 80.00 application fees back that are 100% non-refundable no matter the situation. I agreed refund 40.00 initially and she wasnt happy, we...

then agreed to refund the 80.00 application fee to resolve this as quickly as possible. We feel wronged in this situation as the fees were refunded yet a complaint was still filed, even though we agreed to her terms. Please let us know if you have any questions regarding this matter. [redacted] hasn't responded to any of the mails we sent to try to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted].
Regards,
[redacted]

Revdex.com complaint Response to [redacted]I've attached
a copy of the rent ready estimate that was presented to the owner for approval.
The owner asked me to prioritize the estimate and let them know what items I
felt needed to be completed and what items could wait. Also attached is an
email where I...

broke down what I felt needed to be done along with the owner's
response approving the work and agreeing to move forward with the repairs. The
work was completed and the owner was notified. We did have difficulty getting
the home rented, but we never received feedback that it was because the home
was in bad condition. The only feedback we received was regarding the color of
the walls in the home. This information was also passed along to the owner.The owners
canceled management and inspected the home. They sent me an email, with
pictures showing items of concern. Of those items, the only thing that was part
of the approved and completed rent ready work was the general cleaning. I had
the rent ready vendor reach out to the owner and make arrangements to go back
out and clean the home again. The vendor did a second clean on the home. After
the second clean was done, the owner again notified me that they were not
satisfied with the clean. I again asked the vendor to reach out to the owner to
address their concerns. The vendor notified me that they reached out to the
owner, but were not able to reach them. They also notified me that while doing
the second clean they noticed items that were not there after they did the
initial cleaning, and also notified me that other vendors had been in the home
doing other work. However, they still agreed to do what was needed to satisfy
the owner. To my knowledge the owner never responded to the vendor's attempt to
address the owners concerns.From there,
the owner started making demands to know what work was completed on the home
and what they paid for. I provided a breakdown of the approved work and
charges. This was the same information provided to the owner before any of the
work began. It was also the same details reviewed and approved by the owner. In
addition to the detailed breakdown, they asked for an invoice, so we sent an
invoice.  The invoiced amount actually
came back cheaper than the amount approved by the owner. The owner also accused
us of keeping their money and not having any work completed on the home. This,
simply was not true. I reminded the owner, that they did not have to approve
the rent ready estimate we provided and even let the owner know, prior to
approving the estimate we provided, that I could help get their own vendors
into the home if they had someone they wanted to do the work (see attached
email). I also reminded the owner, that we were not hiding the fact that we
make money on maintenance of the home if the owner chooses to use our vendors.
It is part of the management agreement they signed. To conclude,
the work was completed that the owner agreed to and paid for. We didn't hide
anything from the owner. When the owner was not satisfied with the quality of
the cleaning, we did everything we could to put them in touch with the vendor
to address the concerns. I've gone back and forth with the owner several times
since they have canceled management. We are ready to have this issued resolved,
and I'm sure the owner is too. Just yesterday I emailed the owner an offer to
credit them the $250 they paid, for the general cleaning of the home, as a good
faith offer, so this issue can be resolved and we can both move on. I'm waiting
on a response from the owner.

First off I want to thank you for your feedback. In no waydo I, or Brewer & Stratton Property Management want potential renters orclients to feel that they are treated unfairly. Below are some responses toyour complaint.A lot of our process is done through email or phone calls.Just like you said...

we didn’t show you the property physically but we provided away for you to get in through our electronic lockbox system which put atemporary 99 cent charge on your debit or credit card. When you first viewedthe property it was in rough shape because the previous tenant had just movedout. The owner put a lot of money into the property, which is now in greatcondition. We do the lease agreement and any applicable forms through[redacted], which allows you to sign the form electronically. You did that withthe earnest deposit form without objection and we sent you the lease that wayas well almost a week before you moved in even though we aren’t required tosend it that early. If you had any questions you could of directed them to meor even came in and discussed them with me. I would of gladly sat down with youto review the lease if requested. I wasn’t aware of any of these issues that you have citeduntil you sent me the email in my response to why you backed out of the dealand obviously this complaint which you have filed. When you met with me yousaid it was all due to the condition of the property. Our inspector has beenthere since then and many other potential tenants as well, and we haven’t hadone complaint about smell or the condition.Through out the process I was always responsive to questionsor concerns that you had often responding within an hour or two to your emails.I don’t agree with all that has been said in your complaintbut I will take what you have said and learn from it myself. Unfortunately wewon’t be able to refund the $695 deposit as the terms of the earnest depositare clean that it is non refundable. Good Luck with everything.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the first of us hearing that our applications and fees are good for 30 days. I would appreciate a list of comparable properties being represented by this company or a full refund of our application fees.
Regards,
[redacted]

AJ is very responsive and has been a responsible agent in the care-taking of the leasing of my property. I very much appreciate the open communication he maintains with my property tenant as well, and would recommend him for others.

To Whom It May Concern:I am writing this response in reference to complaint #[redacted]. We take customer feedback extremely seriously and have thoroughly reviewed and considered Mr....

[redacted]'s complaint. While we are disappointed he is not satisfied, our stance remains the same.  Mr. [redacted] entered into a 12 month lease agreement on September 6, 2016, after circumstances effecting his ability to complete the lease terms arose an offer was presented by the owner of the property. Mr. [redacted] chose not to accept the offer and exercise the break lease clause as listed in the lease agreement. Upon return of possession of the property, Mr. [redacted] did not follow the move out procedure as listed on the lease agreement. We must follow the lease terms and Mr. [redacted] has not followed through with the lease terms he originally agreed to which included cleaning of the property, carpet cleaning, landscaping clean up and any repairs upon move out and prior to return of possession. Mr. [redacted] was notified immediately upon inspection of the property on what would need to be completed which brings us to the present time and his disagreement with our findings. Mr. [redacted] will be given a deposit disposition within the time frame allowed by the State of Arizona which will have a complete breakdown of the completion of items as noted on the correspondence following the move out inspection.We send our deepest condolences to Mr. [redacted] and his family.
Sincerely,
Brewer & Stratton Property Management LLC

From the beginning I felt like this was going to be a very difficult company to work with. However I was in a very tight spot needing to secure a place for myself and a family member while she started her life in Arizona after losing accommodation in California. The representive, Janna W[redacted], seemed very disinterested in doing her job. I explained the situation and urgency, however she was every slow to answer emails, and was very cold and uninterested when contacted by phone. Update me move in the property was minimally cleaned at best. Filthy walls, dirty showers, dog waste throughout the patio, and personal property from the previous tenants. After mentioning this I need to schedule a time, which is hard in my line of work, for them to come a take care of these items. Their people showed up, but did nothing about the walls, didn't pick up the dog waste, and later conacred me asking for a time to come back because they "forgot a couple things." Unfortunately the family member I was living with pasted away, and I was emotionally unable to return to the property. I vacated the property and cleaned it to the best of my ability considering the situation (3 months of walking on the carpets, no stains, and well cleaned while living there). I asked if I could have any compassion while breaking the lease considering the circumstances. I was told that I was responsible for the lease I signed and would need to pay $3,000+ to break lease. After talking the offered to re-leass the property, but I would have to pay rent until it was released. A decent deal, but considering the interactions I had with the company up to this point, I did not want to put my faith in their ability to re-lease the property. I payed the break lease fee, and expected that to be that. After their final inspection I was told I would be charged and estimated $500 for cleaning. An amount that seems very unfair considering we were there for 3 months, and maintained the property to the best of our ability. I again reached out asking for compassion and was given the same response I received previously. Phrases such as "you signed the lease" and "it is not in the owner's best interest." I commicated that I understand the terms of the lease and all I have asked for is compassion in a difficult time. I never received any, not even condolences for my loss.

All in all I wouldn't have highly recommended this company of everything had gone perfectly and I lived in the property for the entirety of the lease, but they have made the most difficult event in my life borderline under bearable. Both by being unwilling to give me a break, as well as being utterly cold the entire experience.

Do not to business with this company, at very least not, Janna W[redacted].

With all due respect, we are unsure what resolution Mr.

[redacted] is seeking at this time. No charges have been assessed for Mr. [redacted]

to dispute at this present time. Once all invoices are received for the items

listed following the move out inspection, a disposition will be composed and

sent to Mr. [redacted]. Had the move out procedures been followed according to the

lease, the current situation would not exist.  Again, we regret that Mr.

[redacted] feels we are not handling the situation correctly but we are following

the terms of the lease and are obligated to do so. Mr. [redacted] entered into the attached lease agreement on

September 6th. 2016 agreeing to rent the property for a 12 month term. On or

around November 23rd. 2016, Mr. [redacted] expressed that he would need to move

out of the property and was hoping to avoid any break lease fees that are

stated in the lease agreement which are: $900 + 2 months rent. We discussed the

situation with the owner who offered to re-list the property in an effort to

help the tenant avoid paying the full break lease fee in hopes that we could

find a qualified tenant to rent the property seamlessly so the owner would not

have any vacancy time. Mr. [redacted] rejected that offer on December 2nd. 2016 and

confirmed that he would like to break the lease agreement. We have no

problem with a tenant breaking their lease, but the break lease clause all

parties agreed to is listed in the lease agreement as mentioned above. I am

confused as to why we are going back and forth in a dispute. There is nothing

to be disputed. Mr. [redacted] is now moved out of the property and we have

performed our move out inspection and are currently in the process of

determining what further charges may be assessed against the security deposit

based upon the condition that Mr. [redacted] left the home i.e. (Carpets weren't

professionally cleaned, the home wasn't cleaned, the air filter wasn't changed,

the landscaping wasn't cleaned up, and there is a missing blind wand.) We will

have a move out disposition statement sent to the address we have on file for

Mr. [redacted] listing any charges assessed to his account. Please let us

know if you have any questions. We take customer satisfaction extremely seriously and

hopefully our rating with the Revdex.com and other online resources is a testament of

that. We regret that Mr. [redacted] is not satisfied however we are obligated to

follow the terms of the lease.

I was scared at first to go through a property management team to rent a house because of high fees that are usually associated with moving in as opposed to dealing with a for rent by owner home. However, Brewer and Stratton made it very easy for my family and I to move into our home last year! The fees weren't excessive and they are very quick to respond to maintenance issues. AJ responds to any questions/concerns I have via e-mail almost always the same day! Paying rent is a cinch, and they were very accommodating when we had bank issues/fraud and our rent was late, we were not charged a late fee. Would recommend renting from them to anyone!

Nothing but excellent service with this rental company! AJ was my property manager and if there was any issue he took care of everything right away. I have rented with other companies in the past and Brewer and Stratton is a five star company!

Matthew is an excellent property manager and I feel great knowing my rentals are in good hands!

Excellent customer service