Brewer & Stratton Property Management

I've been using Brewer Stratton for management of my property since last year and been pleased with the assistance and responsiveness of their property manager Chris G[redacted]. Issues are quickly brought to my attention and resolved promptly, whilst good, measured advice are given, helping me in my own decision making process. All in all a good choice for property management company.

Brewer and Stratton recently became my property manager in Phoenix and I have been so pleased with the service I have received. I receive constant updates, pertinent information as well as suggestions that may be helpful to me. Aj Smith has been easy to work with and I would highly recommend him and Brewer and Stratton to anyone looking for a real estate manager.

We have been very satisfied with Aj, our property manager. He is responsive and always willing to answer questions.... Great qualities for property owners.

Although we regret having a dissatisfied customer, we take these complaints very seriously, and that in this case and any other case that we are advertising property, there are multiple agents also advertising the same properties who are also...

presenting applications to me to present to the owner. Although it was my intention to get them approved for the home and or at least present their application to the owner, there were other agents that had received all necessary paperwork and applications prior to me receiving theirs so the other prospective tenants were able to catch up in the process of presenting the applications to the owner, even though they submitted theirs earlier. We would love to help them find another property as their application fees are good for 30 days from the date they originally applied. Time is of the essence with these applications and any rental home in general. We hope to be of further assistance.

Sincerely,

We moved into a townhome on April 7th, 2014, that is managed by this company.From the moment I picked up the keys, there was trouble...
Ego seems to be the #1 priority of this firm, and they are "hell-bent" to have it stay that way.
The place was literally filthy when we walked in. The sliding glass door unit was broken, along with the screen door, that lay in pieces on the encrusted patio floor.
The two shower heads, I had to take off with plyers because of the corrosion that had sealed them to the fixtures. The caulking was non-existent around the tub area and the sink fixtures were rusted out and had hair stuck to them.
There were nails from old wall hangings, everywhere...everywhere.
The ceiling fans had "black" dirt at least a 1/2" thick and many of the light bulbs burnt out...It took three of us a full day to clean in order to be able to move our things in.
I took photos and sent it to Brewer and Stratton. [redacted] is the representative that I dealt with...as I understand, one of the "managers" of the company. He assured me on the day I picked up the keys that the property had been thoroughly cleaned and checked out. So when I sent the photos and called to have this matter rectified, it quickly became a very "unfriendly" situation. I eventually wrote to one of the owners, who without hesitaiton stood up for **...So it was very clear that everyone in this company runs the same course and holds hands all the way through...The way they do business is truly unethical,greedy, thoughtless,greedy,disrespectful,greedy,self-­centered,greedy,un-caring,cold,gr...⇄ and unkind.
They love to send out threatening e-mails...make their own hours...make their own rules...play illiterate games...as though people have time to get involved with their "INSANITY"...
Harassment is illegal...A company such as this is on limited time.

Brewer and Stratton is an outstanding company to work with. They are always organized and professional. The property managers are quick to respond and look out for the homeowners and tenants best interest. As an HVAC company it is always a pleasure to work with Brewer and Stratton!

I work for a General Contractor and we frequently do business with Brewer & Stratton. I find Kalee extremely easy to work with. She is quick to return emails and phone calls and very knowledgeable in the field. Would recommend them to others.

Janna Welch was a great property manager. Always responded to service requests in a timely manner.

AMAZING! My experience was amazing! Merideth was great. She was beyond friendly and helpful!!

AJ Smith and Brewer & Stratton have been amazing. I will work with them and would highly recommend them to any of my family or friends.

AJ at Brewer & Stratton is top notch! Needs are handled quickly and with a level of professionalism that will exceed your expectations! Highly HIGHLY recommend forum propert management needs!

I made the decision to work with Brewer and Stratton Property Management after a recommendation from a friend. I had rented from an individual in the past and the experience was less than appealing. With Brewer and Stratton, the application process was easy, the move-in was simple and most importantly, when there was a problem, they fixed it promptly. I have dealt with AJ Smith for almost two years now and he is always prompt and courteous. I will be looking to upgrade soon and I will not hesitate to contact AJ at Brewer and Stratton. When it comes time to purchase a home, it is great to know that they will be able to help me with that as well. I have recommended Brewer and Stratton to my friends and will continue to do so in the future as well.

Janna Welch, now with Brewer and Stratton has been my personal property management contact for 7 years. She is prompt, responsive, professional and friendly. I have been extremely pleased with the high quality level of service she has provided.

We have been dealing with Janna W[redacted] for 5 years. During that period of time we have found Janna to be very professional and ready to assist. We recently had a personal situation in regards to our rental accommodation where Janna's understanding coupled with her helpfulness resulted in a positive solution. We would recommend without hesitation Janna's experience to meet your needs.

Great customer service at the front desk. Always very helpful and positive!

Very friendly and great customer service!

First off I want to thank you for your feedback. In no waydo I, or Brewer & Stratton Property Management want potential renters orclients to feel that they are treated unfairly. Below are some responses toyour complaint.A lot of our...

process is done through email or phone calls.Just like you said we didn’t show you the property physically but we provided away for you to get in through our electronic lockbox system which put atemporary 99 cent charge on your debit or credit card. When you first viewedthe property it was in rough shape because the previous tenant had just movedout. The owner put a lot of money into the property, which is now in greatcondition. We do the lease agreement and any applicable forms through[redacted], which allows you to sign the form electronically. You did that withthe earnest deposit form without objection and we sent you the lease that wayas well almost a week before you moved in even though we aren’t required tosend it that early. If you had any questions you could of directed them to meor even came in and discussed them with me. I would of gladly sat down with youto review the lease if requested. I wasn’t aware of any of these issues that you have citeduntil you sent me the email in my response to why you backed out of the dealand obviously this complaint which you have filed. When you met with me yousaid it was all due to the condition of the property. Our inspector has beenthere since then and many other potential tenants as well, and we haven’t hadone complaint about smell or the condition.Through out the process I was always responsive to questionsor concerns that you had often responding within an hour or two to your emails.I don’t agree with all that has been said in your complaintbut I will take what you have said and learn from it myself. Unfortunately wewon’t be able to refund the $695 deposit as the terms of the earnest depositare clean that it is non refundable. Good Luck with everything.

Brewer & Stratton is a wonderful home/rental management company!! AJ is m home/rental manager & he IS WONDERFUL!!! He is quick to respond & help w/everything he can as quick as he can. I've been w/Brewer & Stratton / AJ for 5years now & I wouldn't want anyone else as my home manager. Thank You to AJ & Brewer & Stratton. I appreciate you all. Thank you & We plan to be w/them long as possible.

Mathew has been a great help for me and my husband with our first rental, brewer and Stratton is the best!!

We have had a great experience working with Brewer & Stratton. AJ has been a great help and offers great customer service. He is efficient and effective. We recommend renting a home through Brewer & Stratton.