Brewer & Stratton Property Management

My wife and I have had nothing but trouble from this management company. Rudest and least helpful customer service we have ever had. they should be avoided at all costs!
First the house that we were interested in renting was listed at one price then later we find out that it was actually 105 dollars more and when asked about the discrepancy we were told that they only use the site to let customers see the house(without an agent) and that the pricing issues were not their responsibility. Despite this we still decided that the house was worth the extra money and proceeded with the rental process. After a few days we put a deposit down and they very briefly went over the actual cost with tax etc... At this time we asked if they would ask the owner of the home some questions about prepayment possibilities and some additions to the home. They said that they would and never contacted us back about it.at the lease signing we learned that the deposit was only 75% refundable which was never mentioned before during any of our conversations. At this point we asked about backing out of the deal and were informed in that case the deposit was entirely forfeit which also was never mentioned before. As we could not afford to lose 1000+ dollars we continued anyway. at this point we again asked them to ask the owner about the prepayment and additions to the home to which we were told that they already done so and left me a voice mail with the info. The problem with this is that I have no record of any phone call or voice mail from them that week. Which got no reply from them at all also we asked that the large amount of cigarettes in the backyard to be cleaned up because we have toddlers in the house. the reply was that's probably not going to happen. At this point we were so frustrated that we asked to speak to the manager who told us that the agent we had been working with he had personally trained and thus would have told us about the deposit rules.He completely ignored the issues we had about not calling us back and the price discrepancy told us that sometimes you have to do things your self in a rental home in regards to our cleaning requests. D
I can promise that when the lease is up we shall be moving and never again will we do business with Brewer and Stratton.

Review: A coworker and myself applied for a listed home with Brewer Sstratton. They took my application processing fee and emailed me letting me know the house was unavailable due to already having an approved applicant. Over the course of 2 weeks we inquired about numerous properties, all of which weren't available. We were informed by one of the leasing agents that she would purge the applications and submit a refund. We have not heard from them in well over a month. Upon calling and requesting the refund, we were treated like is and told our applications were rejected by the owner of the first house, impossible since we were told that house was unavailable. All we are requesting is a refund of our application fee. A simple request but the lack of professionalism has carried through from their poor advertising and customer service to their refund and blame game. Badically, we paid them to do absolutely nothing. Not a good company at all.Desired Settlement: Refund our application fees

Business

Response:

This is disappointing to see a complaint on a matter that we were trying diligently to resolve through direct communication. [redacted] the complainant wanted her 80.00 application fees back that are 100% non-refundable no matter the situation. I agreed refund 40.00 initially and she wasnt happy, we then agreed to refund the 80.00 application fee to resolve this as quickly as possible. We feel wronged in this situation as the fees were refunded yet a complaint was still filed, even though we agreed to her terms. Please let us know if you have any questions regarding this matter. [redacted] hasn't responded to any of the mails we sent to try to resolve this matter.

I've had the pleasure of working with AJ S[redacted] over the past year and wanted to share how positive the experience has been. AJ has always been prompt in answering my questions, patient with my many emails, and always professional. It has been a great experience. Thanks AJ!

Thanks to Brewer and Stratton and specifically AJ s[redacted] for taking good care of my property. I have an investment property in Tempe and I’m living abroad most of the time. AJ is a single point of contact for everything related to the property. Along with his team, AJ managed to do the required repairs for the property when I purchased it and manages to rent it to good tenants, at the price I asked for, in no time.

If you’re looking for peace of mind, Brewer and Stratton is your answer. You will always receive your rental on time and they have a great web portal, where you I can access all the statement online at any time.

I have been a tenant with Brewer & Stratton Property Management for a year now. They have been great. AJ, the property manager, is easy to get a hold of. He usually responds back with in 24 hours and handles any questions or maintenance requests promptly.

Janna W[redacted] has done a wonderful job managing our property. She's efficient, quick to respond, and clearly has her clients best interest in mind. I highly recommend her!

We have been working with Brewer and Stratton Property Management for over two years now. Their Company is Top Notch! I have been impressed with their entire staff and how each of them care about taking care of their Owners, Tenants, and Vendors. My opinion is that you won't find a better Property Management Company anywhere in the Valley. I highly recommend Brewer and Stratton PM to anyone looking to rent, maintain, service, or even sale their property. If you are looking for a Property Management Company that is efficient, technologically advanced, and offers five star customer service then you want to use Brewer and Stratton Property Management! They truly are at the Top of their Industry!

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I cannot say enough good things about this company! When we started the process, our Property manager was very professional, Informative, and extremely helpful in making the process smooth and easy. If there was an issue at any point during our 2 years we have been with the company, the response was fast, friendly, and effective at correcting the issue. This company has been recommended by myself and family to friends and anyone who was in need of this company's services. These guys are amazing to no end.

Brewer and Stratton is an outstanding company to work with. They are always organized and professional. The property managers are quick to respond and look out for the homeowners and tenants best interest. As an HVAC company it is always a pleasure to work with Brewer and Stratton!

I have been a homeowner for the past 30+ years. After deciding to sell my house, I have moved into a rental managed by Brewer & Stratton Property Management LLC. They have been an extremely professional company with the tenants' comfort in the forefront. I would highly recommend Brewer & Stratton to anyone looking for a reputable property management company.

The team has managed my properties for many years. In my opinion, they put both the landlords and the tenants first.

This company uses shady but legal tactics they offered a house for $875 a month and within 24hrs changed it to $950 than ask the 8 applicants to offer bids on the house thanks for taking my $80 non refundable application fee. Find a different company to do business with.

Matt S[redacted] over at Brewer Stratton manages one of my real properties in [redacted]. He and his firm do a fantastic job. They communicate promptly and resolve tenant issues quickly.

My husband and I are going on 3 years with Brewer Stratton and we could not be happier. Our property manager AJ is very professional and has met all of our needs promptly and with care. They take all of the stress of renting away and we feel comfortable knowing we are always taken care of. They are a company that is honest and dependable. I highly recommend their business to anyone in need of a rental.

I enjoyed my relationship with Brewer Stratton. They are professional but easy going and I always feel my needs are taken care of. I really enjoy working with Alyssa!

Brewer and Stratton does a fantastic job, they are very professional [redacted] is a phenomenal property manager. His customer service is par-none. He is very smart and quick on his feet.

Brewer Stratton has been the best property management company I've ever worked with. Their customer service is always professional and kind. Anytime I have had questions about the property, rent, or anything else they are always happy to provide answers. Any maintenance request I have made has always been answered within 24 hours. The best part of renting a home through them is it helps to better your credit, which is absolutely fantastic!

Matthew is an excellent property manager and I feel great knowing my rentals are in good hands!

We have had an excellent experience with Ms Janna W[redacted]. She has been managing our rental property since 2008.

Janna is wonderful to work with. She is patient and responsive addressing all issues we have had as a landlord. The tenants she had screened and selected for us all have been great. On scale of 1 to 5, Janna deserves a 10.

I have been renting a property through these guys for 2 years now! They are awesome!! Very responsive and helpful!!!!