Bricasti Design LTD

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: Such a contemptuous response from you is extremely unprofessional - if you had bothered to read my complaint, you would know that as facebook has classed me as a grey account, I CANNOT use any of your support or help networks, that you suggest. I am excluded from them because facebook has barred all 'grey account' holders from making any kind of complaint via facebook support, a very convenient way of stopping any complaints!
 
All I get is a pop-up window telling me I cannot access these areas because I am classed as a 'grey account' and let me point out that I am a PAYING CUSTOMER of facebook, as I paid facebook to run an advert for the galley, you were very quick to take the money but no adverts were run to my knowledge, as this is when I found that I could not access certain facebook features because I needed to log into my presonal profile, which facebook has closed from me, I do not know why I can not access it, facebook have never offered any explanation for this, even though you took my money for the advert.
 
This is why I have resorted to the Revdex.com and although you may not like it, I am perfectly entitled to do so, as you offer no alternative. Also I am recording all screen shots of this exchange and posting them to any relevant body I can think of, to point out how this situation has arisen, in an arbitary fashion, through no fault of my own and without any consultation or chance for me to dispute this 'grey status', my activity as an artist and gallery owner has been substantually compromised.
 
Because of this my gallery and business has been cut off from accessing facebook social media, at great cost to the business.
 
Facebook has a virtual monopoly on culture and arts and you are abusing it, I draw attention to the recent ruling against google regarding their unfair behavour and how seriously it has been taken, I hope you will not continue to ignore my situation. To exclude people on a whim or due to a technical error, without making any attempt to explain or remedy the situation, seems a callous and selfish act of negligence, especially now facebook is so crucial, when it comes to attracting customers, your rude reply here is a perfect example of what I have experienced from the start of this problem.
Please be aware that I am documenting all these messages to prove my point, as I believe there may be others who also have encountered the same negligent response to their problems. Which has impacted on their practice. Facebook has made itself a major conveyor of cultural information, it thus has a responsibility to make sure it does this as fairly and considerately as other businesses have to.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I still cannot access my account. Facebook failed to solve my problem.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I am waiting for Facebook to contact me through my email: [redacted] to resolve this problem of Facebook not acting on security codes they send so I an get back on my account.Sincerely,[redacted]

Hi [redacted]You're welcome. We're happy we could help.If you have any questions in the future, please visit the Help Center:[redacted]Sincerely,[redacted]Facebook

Complaint: [redacted]
I'm waiting for your reply
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 
I understand that temporary blocking is a necessary and useful tool to discourage and disable spammers or other such people but I have done nothing that would potentially flag me as suspicious. I have only friended people that I am extremely close to in real life and I have commented on just three or four posts total. I did join a couple groups related to my university but that is it. So far I have retained access for a few days and I'd like to thank you for anything you might have done to help with that!
Sincerely, [redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center.We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I forgot my Instagram password: [redacted]- My Facebook account has been hacked: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Hi Trevor,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: I have already tried all the options you provided and nothing worked. I have emailed you from my facebook personal page regarding this and there you just said  you would use my complaint as feedback. I need action! Finally I found Revdex.com and hoped that they could help me by your actioning my complaint by giving me access to my facebook business page. I am hoping that now you will finally do it. The page seems to be owned but not by me. I am the only manager of this page. I designed it but I lost use of it 6 months ago through some error of yours. I have had this facebook page for 1.5 yrs. Please remove any other manager of the page and give me the administrative rights to the facebook business page as the manager of [redacted]. Noone else should have access to my page.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I have not done any of these things. The restriction was unfounded. Litigation it is, then.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  And what happens when it becomes unpublished? How long will that take?  It has already been inactive for a year! Yet it still dominates my news feed!Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password[redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Hi Casper*Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: their help center doesn’t help with anything. Customer service is an absolute joke for this company Sincerely,[redacted]

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]
 
Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I want you to fix the fact that I am not being aloud to go by my nickname, the nickname I use in everyday life that everyone knows me by.....I want to be welcome to use this as I always have up until last year.  Please help correct this.  Sincerely,[redacted]

Once before.. a month or two earlier I complained with Revdex.com about Facebook Advertising "[redacted]" without my consent.  They sent a blah, blah, blah response the first time then, before finally giving me a Real response and not an automated response. Again Facebook is advertising for "[redacted]" page, when I am no longer with [redacted].  Its extremely embarrassing and humiliating that they continue to advertise on a page that I have asked them to "Take Down".I never authorized or wanted any of the advertising that they are "supposedly" doing.  I have never even seen the advertisement, so I don't know that they are actually advertising either. Again I want a full refund for all of the advertising and again I want them to take it down.

Complaint: [redacted]I am rejecting this response because:  It was entirely unhelpful.Sincerely,[redacted]