Ordered item on 9/28/which has still not been shippedCustomer service is impossible to reach with incredibly long wait times
Purchased clothing items with order# P-XXX-XXXX-XXXXPayment made with credit cardCredit card was charged promptly however order was never shipped and per website still has not been shipped, nearly months later
Order placed 10/w/ guaranteed delivery on 10/Order still has not even shipped
I placed order P-XXX-XXXX-XXXX on 10/19, and used *** (paid for by me), which guarantees delivery on 10/ I contacted CS on 10/and was told my order would arrive 10/ I contacted CS on 10/and was told my order is pending and that Samuel has no idea of the status other than it is showing as pending The lack of information and lack of knowledgeable and helpful customer service is unacceptable
Order P-XXX-XXXX-XXXX shipped May Says delivered May It was not delivered
Order *** (pr pants $381.55) shipped May Tracking says delivery occurred on May at exactly pm to the front door of our houseThis did not happenI was home and in and out of the front door during this timeI contacted the shipping company on May They said they would have to investigateI contacted Under Armour on May and they stated they would have to investigate which would take 3-daysCurrently, I do not have the pants I ordered or the $I paid for themThis is unacceptable to this consumerThe customer service rep said I would have to wait and see what happens with the investigation?????? What should be a simple online transaction could now take approximately two weeks (from when I placed the order) to resolve and I don't feel confident in under armour's "just wait and see" policy towards me as a consumerAlso, the customer service rep asked me multiple times if
After placing an order for some items, I received an email that two of my items weren't available and that I would need to call ASAPWell, I'm on day TWO and SIX HOURS of hold time and I have yet to speak to one single person!
I sent back several of my UA items for exchange/refund and it has been over a monthI'm a big UA supporter and have never run into problems in the past but at this point, I'm about to give Nike a tryI love UA clothing and that is about all I wear but this is ridiculous taking this long to address my issuesI have two pairs of my shoes in this return and those are essential to my daily lifeI'm really disappointed in the service at this pointI have also noticed a decline in the clothing quality lately
Product_Or_Service: Clothing/Shoes
Order_Number: P-XXX-XXXX-XXXX
I didn't receive the order #XXX-XXXXXXX-XXXXXXX no May 26, 2016,sold by Under armour at amazon.com
I bought Under Armour Men's Alter Ego Captain America Compression Shirt Medium Midnight Navy on May 26th, May 26, 2016,sold by Under armour at amazon.com.The order is XXX-XXXXXXX-XXXXXXX
My address is "NE 79th Ct STE 4,Portland"
And the FedEx said It was delivered on Jun ,"Your package was left on the dockThe delivery was signed by: X.KN ".The Tracking #: XXXXXXXXXXXX"
But I didn't receive the package.If the package delivered to me,I will sign my name"***",but the package sianed by "X.KN"
Now days have passed,I still can't find my package
I have contact Under Armour three times,they send the same email to me and said that" If the tracking information shows 'delivered-to' or 'signed-for' , they are not responsible for the package"
I asked them to help me that "Please contact Fedex to find my package",But they still send the same email to me and said they are not is
UA.com refused to reload my gift card balance after they canceled my order
UA refuse my coupon issued to me by their corporate
Regarding to my order number P-XXX-XXXX-XXXXI placed the order online on 7/19/with two gift cards worth $totalUA.com canceled my order but charged my gift cards after they canceled my order
When I realized the order was cancelled, I contacted UA.com customer support and spoke with Antonio Mon July 26, He stated that the funds should have been returned to my gift cards and that I could contact customer support at any time to reapply my discount to any order before August 31stThe transcript of the conversation is available upon request
As of today my gift card balance remains zero so I called UA.com service againThe person I spoke to today is Steve Wand the case number is XXXXXXX-XXXXXX
They will not reload my cards nor issue new cardsClaiming security issues
In this order I used a $off $promo code issued
I Bought a pair of boots from Under Armour they said if they do not fit there is a no hassle returnIts been over days and Under Armour refuses to refund my moneyI have called several times regarding this issue with wait times upward of an hour for someone to answer the phoneAs of today still no refundThis was my first purshase with Under Armour and I have told them this but they do not care all of there propaganda is untrustworthy and most oF all unprofessionalI will never wear nor endorse Under ArmourThis is a cheap and untrustworthy company
Ordered items, received only Receipt states itemsUnable to get in touch with any Customer Service personel (X-XXX-XXX-XXXX)No contact email
Under Armour
Boys' UA TechTM Hoodie
Item# XXXXXXX-XXX-YLG$USD $USD
Boys' SCFull Zip Hoodie
Item# XXXXXXX-XXX-YXL $USD $USD
Boys' UA Sportstyle Short Sleeve Hoodie
Item# XXXXXXX-XXX-YLG$USD $USD
Boys' UA Baseline Short Sleeve Hoodie
Item# XXXXXXX-XXX-YLG$USD $USD
Subtotal $USD
Tax $USD
Total $USD
The item below was not shipped as stated that items were included in the shipmentOnly instead of items were on the shipping package
Delivery #XXXXXXXXXX
Order #P-XXX-XXXX-XXXX
Warehouse ID: US
Style #XXXXXXX $
Color
YLG, QTY
UA Baseline SS Hood
Calling the customer service at X-XXX-XXX-XXXX, no answer
Visited http://underarmour.custhelp.com/, no contact customer email
Tried to use chat, waiting time i
Mailed malfunctioned boots 7/have been accepted by under ArmourSpoke multiple times to customer service nothing has been done
Customer service stayed gift card "team" has to email
Me gift card this was over a week agoCalled yesterday and had a differ t story asking for pictures when I sent pics on 07/24/I am getting different answers from everyone
I ordered an item and it was confirmed at 5:19pm on 11/7/but at 4:31pm on 11/8/they said it was out of stock It shouldn't take hours
I purchasied an item on 11/7/and got a confirmation e-mail at 5:19pm but on 11/8/at 4:31pm I received an email that the item is out of stock They only offered free shipping for this item Two major complaints is that 1) their website/whomever fills order to have caught this out of stock issue earlier than hours after the order confirmation and 2) only was going to give me free shipping on my next order I don't want any trouble and don't cause any but this is bad business
Ordered items, returned items within days and I have been waiting for refund for over weeks
Hello,
I ordered items on Boxing day - items were lost in shipping and the UA sent me a replacement
I spoke to UA and told them I have was not happy at all and wanted to return my items They helped set up the return on the items
I sent all items back and it was signed for on Dec 17th by UA ( tracking info) canadapost XXXXXXXXXXXXXXXX
I have been calling and emailing I have been told that my items were processed for a return but I have yet to be given my money back My last emails are the following:
Hi Aaron,
You recently contacted us concerning a return for order #C-XXX-XXXX-XXXX Your request has been approved, and we have processed a refund in the amount of $to the method of payment on file Funds will be posted back to your account in 2-business days, depending on your financial institution
Thank you for choosing Under Armour!
UA Customer Ser
Worst customer service I have ever experiencedCustomer service rep repeatedly lied and was unwilling to help
I placed an order online on 12/10/and was calling customer service because the card I used was a gift card and there was not enough money in the gift card for the full purchaseI called customer service and after waiting minutes got hung up on by the first repI called again and was on hold for minutes and when I reached a customer service rep, I asked if it was possible to do a split payment on the order and she said no, they can't do split payments so I asked if she could cancel the order and she said no because the system was down and to call again tomorrowI called again today, 12/11/and the customer service rep I spoke with, Rhonda, was extremely rude and unprofessionalI asked about canceling the order and she stated there was no way of canceling the order and they don't do split paymentsShe then stated the card I used was charged for the partial
I ordered a pair of shoes for my nephew for his birthday on 01/16/from Under Armour's websiteI updated my address, City, State and zip codeI ordered the shoes, put my credit card information in, and paid
I was sent a tracking and reference# I recognized an error with my address, that wasn't there when I checked out on Under Armour's website, and went to Under Armour's website to correctThe website would not let me change the City & Zip code for some reasonI sent an email to Under Armour and let them the wrong City and zip code was listedI got no response, so I called Under Armour's customer service number, spoke with a representative, who claimed all was fixedI get an email with the wrong address again, and, then an email with the correct addressBy 01/19/I was sent an email with the wrong address again, I called fed Ex with the tracking number, and was told the wrong address was on file, and that an update would take place with the correct addressFast forw
Returned Merchandise within days, refund still not received
On May 12th I ordered pieces of merchandiseThe items were received on May 18thOn May 19th items were return shipped back to Under ArmourThe tracking number for the items returned show deliveredAfter numerous attempts to contact Under Armour I went on a chat with a UA representative on 6/27/(William R) the representative stated that a refund of $was processed and should post within 2-business daysTo this day and still have not received my refundI had opened a dispute with my credit card company in July since refund still wasn't issuedThe dispute has since been closed (on July 20th) since each time I speak with an Under Armour agent they keep stating that they are refunding meThe card I purchased items with has since been closed and a new one issued so for UA to tell me on 10/that they have refunded me is NOT true UA owes me money for items returned it has now been months that I have
I made a purchase through the Under Armour website and Unfortunately my experience was horribleOrder 1# P-XXX-XXXX-XXXXOrder 2# P- XXX-XXXX-XXXXFor instance I placed two separate orders on different days.I received the second order that was ordered a week later and I still have not received my first order.I've been calling customer service over the last three days and horribly the wait times are over two hours; so I had to end the call several times because of the wait is time consuming and frustratingAlso under armour does not have an email to submit customer inquiries so your only option is to wait.I took a chance and called again and I waited for minutes and finally a representative came on the lineShe never apologized and she gave me incorrect information that something was wrong with my payment method and that's why I haven't received my orderI told her that is incorrect because if that's the case why did I get a confirmation email and why did I receive my second order
Under Armour failed to refund my account after my returning shoes They then charged my account for $63.28, after a billing issue on their end
Order Number P-XXX-XXXX-XXXX, was purchased and ordered online from Under Armour Inc, on August 18, in the amount of $ I received the shoes about three and a half weeks ago, later returning them for an exchange by USPS for a bigger size After realizing I would not receive the bigger size sneakers I requested back in time, I decided to cancel my order a little over a week after I initially sent them back I was given Incident Number#XXXXXX-XXXXXX For the last three weeks almost, I have been trying to receive a refund for my cancelled purchase Each time I called I was told that the refund was in que, and that once my refund hit the que, the refund would go back into my account I have been going through this for and a half weeks, and no refund Just today, September 12, 2017, I called for the last time, and was told that
UA redeemed my gift cards and then cancelled my orderRefusing to reload my gift card
I made three orders with UA online, paying with gift cardsMy gift cards were valid, because they were redeemable when I made the ordersThe orders were successfulOn the next day, UA cancelled my orders due to quantity limitationHowever, they refuse to put the refund onto my gift card or issue me store creditThe reason they give me was that my UA gift cards were not purchased from their websiteI purchased the gift cards on Raise.com and according to raise.com, the gift cards are validThe gift cards were valid when I placed the orders I don't understand the logic why UA can simply charge $$ on the gift cards, and not sending me any merchandise and not giving me refundThe order processing manager just reply with "NO" with all my questions, and asking me my order details with Raise.comI do have all the legitimate transaction history with raise.com I could provide to her, however, i
Ordered pack of two shirtsUpon arrival shirts could be seen as stained through packaging (why would they even ship them)
Followed enclosed instructions for return and it cost me $to doReceived credit for shirts, none for shipping even though I requested it on shipping return formContacted company and they had me send photo of stained shirts (why, they had them) and photo of receipt for shippingOnce done they notified me they would only refund $of the $it cost me to returnWhy would I be responsible for any of the cost? Was not a size or style issue they shipped damaged goods which was easily visible
product defect
I am m complaining against Under Amour because their sandals slip up my leg causing a fall riskThis is a manufacture defectI had included photos of the sandals in my complaintI emailed this company after tweeting them and several phone call attemptsThis company has ignored me
Ordered item on 9/28/which has still not been shippedCustomer service is impossible to reach with incredibly long wait times
Purchased clothing items with order# P-XXX-XXXX-XXXXPayment made with credit cardCredit card was charged promptly however order was never shipped and per website still has not been shipped, nearly months later
Order placed 10/w/ guaranteed delivery on 10/Order still has not even shipped
I placed order P-XXX-XXXX-XXXX on 10/19, and used *** (paid for by me), which guarantees delivery on 10/ I contacted CS on 10/and was told my order would arrive 10/ I contacted CS on 10/and was told my order is pending and that Samuel has no idea of the status other than it is showing as pending The lack of information and lack of knowledgeable and helpful customer service is unacceptable
Order P-XXX-XXXX-XXXX shipped May Says delivered May It was not delivered
Order *** (pr pants $381.55) shipped May Tracking says delivery occurred on May at exactly pm to the front door of our houseThis did not happenI was home and in and out of the front door during this timeI contacted the shipping company on May They said they would have to investigateI contacted Under Armour on May and they stated they would have to investigate which would take 3-daysCurrently, I do not have the pants I ordered or the $I paid for themThis is unacceptable to this consumerThe customer service rep said I would have to wait and see what happens with the investigation?????? What should be a simple online transaction could now take approximately two weeks (from when I placed the order) to resolve and I don't feel confident in under armour's "just wait and see" policy towards me as a consumerAlso, the customer service rep asked me multiple times if
After placing an order for some items, I received an email that two of my items weren't available and that I would need to call ASAPWell, I'm on day TWO and SIX HOURS of hold time and I have yet to speak to one single person!
I sent back several of my UA items for exchange/refund and it has been over a monthI'm a big UA supporter and have never run into problems in the past but at this point, I'm about to give Nike a tryI love UA clothing and that is about all I wear but this is ridiculous taking this long to address my issuesI have two pairs of my shoes in this return and those are essential to my daily lifeI'm really disappointed in the service at this pointI have also noticed a decline in the clothing quality lately
Product_Or_Service: Clothing/Shoes
Order_Number: P-XXX-XXXX-XXXX
I didn't receive the order #XXX-XXXXXXX-XXXXXXX no May 26, 2016,sold by Under armour at amazon.com
I bought Under Armour Men's Alter Ego Captain America Compression Shirt Medium Midnight Navy on May 26th, May 26, 2016,sold by Under armour at amazon.com.The order is XXX-XXXXXXX-XXXXXXX
My address is "NE 79th Ct STE 4,Portland"
And the FedEx said It was delivered on Jun ,"Your package was left on the dockThe delivery was signed by: X.KN ".The Tracking #: XXXXXXXXXXXX"
But I didn't receive the package.If the package delivered to me,I will sign my name"***",but the package sianed by "X.KN"
Now days have passed,I still can't find my package
I have contact Under Armour three times,they send the same email to me and said that" If the tracking information shows 'delivered-to' or 'signed-for' , they are not responsible for the package"
I asked them to help me that "Please contact Fedex to find my package",But they still send the same email to me and said they are not is
UA.com refused to reload my gift card balance after they canceled my order
UA refuse my coupon issued to me by their corporate
Regarding to my order number P-XXX-XXXX-XXXXI placed the order online on 7/19/with two gift cards worth $totalUA.com canceled my order but charged my gift cards after they canceled my order
When I realized the order was cancelled, I contacted UA.com customer support and spoke with Antonio Mon July 26, He stated that the funds should have been returned to my gift cards and that I could contact customer support at any time to reapply my discount to any order before August 31stThe transcript of the conversation is available upon request
As of today my gift card balance remains zero so I called UA.com service againThe person I spoke to today is Steve Wand the case number is XXXXXXX-XXXXXX
They will not reload my cards nor issue new cardsClaiming security issues
In this order I used a $off $promo code issued
I Bought a pair of boots from Under Armour they said if they do not fit there is a no hassle returnIts been over days and Under Armour refuses to refund my moneyI have called several times regarding this issue with wait times upward of an hour for someone to answer the phoneAs of today still no refundThis was my first purshase with Under Armour and I have told them this but they do not care all of there propaganda is untrustworthy and most oF all unprofessionalI will never wear nor endorse Under ArmourThis is a cheap and untrustworthy company
Ordered items, received only Receipt states itemsUnable to get in touch with any Customer Service personel (X-XXX-XXX-XXXX)No contact email
Under Armour
Boys' UA TechTM Hoodie
Item# XXXXXXX-XXX-YLG$USD $USD
Boys' SCFull Zip Hoodie
Item# XXXXXXX-XXX-YXL $USD $USD
Boys' UA Sportstyle Short Sleeve Hoodie
Item# XXXXXXX-XXX-YLG$USD $USD
Boys' UA Baseline Short Sleeve Hoodie
Item# XXXXXXX-XXX-YLG$USD $USD
Subtotal $USD
Tax $USD
Total $USD
The item below was not shipped as stated that items were included in the shipmentOnly instead of items were on the shipping package
Delivery #XXXXXXXXXX
Order #P-XXX-XXXX-XXXX
Warehouse ID: US
Style #XXXXXXX $
Color
YLG, QTY
UA Baseline SS Hood
Calling the customer service at X-XXX-XXX-XXXX, no answer
Visited http://underarmour.custhelp.com/, no contact customer email
Tried to use chat, waiting time i
Mailed malfunctioned boots 7/have been accepted by under ArmourSpoke multiple times to customer service nothing has been done
Customer service stayed gift card "team" has to email
Me gift card this was over a week agoCalled yesterday and had a differ t story asking for pictures when I sent pics on 07/24/I am getting different answers from everyone
I ordered an item and it was confirmed at 5:19pm on 11/7/but at 4:31pm on 11/8/they said it was out of stock It shouldn't take hours
I purchasied an item on 11/7/and got a confirmation e-mail at 5:19pm but on 11/8/at 4:31pm I received an email that the item is out of stock They only offered free shipping for this item Two major complaints is that 1) their website/whomever fills order to have caught this out of stock issue earlier than hours after the order confirmation and 2) only was going to give me free shipping on my next order I don't want any trouble and don't cause any but this is bad business
Ordered items, returned items within days and I have been waiting for refund for over weeks
Hello,
I ordered items on Boxing day - items were lost in shipping and the UA sent me a replacement
I spoke to UA and told them I have was not happy at all and wanted to return my items They helped set up the return on the items
I sent all items back and it was signed for on Dec 17th by UA ( tracking info) canadapost XXXXXXXXXXXXXXXX
I have been calling and emailing I have been told that my items were processed for a return but I have yet to be given my money back My last emails are the following:
Hi Aaron,
You recently contacted us concerning a return for order #C-XXX-XXXX-XXXX Your request has been approved, and we have processed a refund in the amount of $to the method of payment on file Funds will be posted back to your account in 2-business days, depending on your financial institution
Thank you for choosing Under Armour!
UA Customer Ser
Worst customer service I have ever experiencedCustomer service rep repeatedly lied and was unwilling to help
I placed an order online on 12/10/and was calling customer service because the card I used was a gift card and there was not enough money in the gift card for the full purchaseI called customer service and after waiting minutes got hung up on by the first repI called again and was on hold for minutes and when I reached a customer service rep, I asked if it was possible to do a split payment on the order and she said no, they can't do split payments so I asked if she could cancel the order and she said no because the system was down and to call again tomorrowI called again today, 12/11/and the customer service rep I spoke with, Rhonda, was extremely rude and unprofessionalI asked about canceling the order and she stated there was no way of canceling the order and they don't do split paymentsShe then stated the card I used was charged for the partial
I ordered a pair of shoes for my nephew for his birthday on 01/16/from Under Armour's websiteI updated my address, City, State and zip codeI ordered the shoes, put my credit card information in, and paid
I was sent a tracking and reference# I recognized an error with my address, that wasn't there when I checked out on Under Armour's website, and went to Under Armour's website to correctThe website would not let me change the City & Zip code for some reasonI sent an email to Under Armour and let them the wrong City and zip code was listedI got no response, so I called Under Armour's customer service number, spoke with a representative, who claimed all was fixedI get an email with the wrong address again, and, then an email with the correct addressBy 01/19/I was sent an email with the wrong address again, I called fed Ex with the tracking number, and was told the wrong address was on file, and that an update would take place with the correct addressFast forw
Returned Merchandise within days, refund still not received
On May 12th I ordered pieces of merchandiseThe items were received on May 18thOn May 19th items were return shipped back to Under ArmourThe tracking number for the items returned show deliveredAfter numerous attempts to contact Under Armour I went on a chat with a UA representative on 6/27/(William R) the representative stated that a refund of $was processed and should post within 2-business daysTo this day and still have not received my refundI had opened a dispute with my credit card company in July since refund still wasn't issuedThe dispute has since been closed (on July 20th) since each time I speak with an Under Armour agent they keep stating that they are refunding meThe card I purchased items with has since been closed and a new one issued so for UA to tell me on 10/that they have refunded me is NOT true UA owes me money for items returned it has now been months that I have
I made a purchase through the Under Armour website and Unfortunately my experience was horribleOrder 1# P-XXX-XXXX-XXXXOrder 2# P- XXX-XXXX-XXXXFor instance I placed two separate orders on different days.I received the second order that was ordered a week later and I still have not received my first order.I've been calling customer service over the last three days and horribly the wait times are over two hours; so I had to end the call several times because of the wait is time consuming and frustratingAlso under armour does not have an email to submit customer inquiries so your only option is to wait.I took a chance and called again and I waited for minutes and finally a representative came on the lineShe never apologized and she gave me incorrect information that something was wrong with my payment method and that's why I haven't received my orderI told her that is incorrect because if that's the case why did I get a confirmation email and why did I receive my second order
Under Armour failed to refund my account after my returning shoes They then charged my account for $63.28, after a billing issue on their end
Order Number P-XXX-XXXX-XXXX, was purchased and ordered online from Under Armour Inc, on August 18, in the amount of $ I received the shoes about three and a half weeks ago, later returning them for an exchange by USPS for a bigger size After realizing I would not receive the bigger size sneakers I requested back in time, I decided to cancel my order a little over a week after I initially sent them back I was given Incident Number#XXXXXX-XXXXXX For the last three weeks almost, I have been trying to receive a refund for my cancelled purchase Each time I called I was told that the refund was in que, and that once my refund hit the que, the refund would go back into my account I have been going through this for and a half weeks, and no refund Just today, September 12, 2017, I called for the last time, and was told that
UA redeemed my gift cards and then cancelled my orderRefusing to reload my gift card
I made three orders with UA online, paying with gift cardsMy gift cards were valid, because they were redeemable when I made the ordersThe orders were successfulOn the next day, UA cancelled my orders due to quantity limitationHowever, they refuse to put the refund onto my gift card or issue me store creditThe reason they give me was that my UA gift cards were not purchased from their websiteI purchased the gift cards on Raise.com and according to raise.com, the gift cards are validThe gift cards were valid when I placed the orders I don't understand the logic why UA can simply charge $$ on the gift cards, and not sending me any merchandise and not giving me refundThe order processing manager just reply with "NO" with all my questions, and asking me my order details with Raise.comI do have all the legitimate transaction history with raise.com I could provide to her, however, i
Ordered pack of two shirtsUpon arrival shirts could be seen as stained through packaging (why would they even ship them)
Followed enclosed instructions for return and it cost me $to doReceived credit for shirts, none for shipping even though I requested it on shipping return formContacted company and they had me send photo of stained shirts (why, they had them) and photo of receipt for shippingOnce done they notified me they would only refund $of the $it cost me to returnWhy would I be responsible for any of the cost? Was not a size or style issue they shipped damaged goods which was easily visible
product defect
I am m complaining against Under Amour because their sandals slip up my leg causing a fall riskThis is a manufacture defectI had included photos of the sandals in my complaintI emailed this company after tweeting them and several phone call attemptsThis company has ignored me