Today, I was returning a merchant at Under Armour at Merrimack Premium Outlet location which I used Samsung pay as method of payment last couple of days agoBut the receipt has the digits number which are different than the credit card I used with *** pay and after couple minutes of argument I was offered a store credit instead and I left
After that I still felt it didn't make sense that the how would I got another credit card that I don't own, and I googled itand learned that it is common for Samsung pay and Apple pay not to print the last digits of credit card on the receipt for security reasonThey used another digits calls digital card number instead
Then I went back to explain to them because I was treated kind of like a guy making trouble to themBut for whatever reason they didn't want to listen to me at all, and the store manager told me if I kept talking to them, he would need to ask me to leave the storeThis made me feeling very unpleasant and embarrassedI don't mind they gave me a store credit instead of my money backBut I was just going back to explain to them what I found and wanted to share with them so that other customers would not need to argue with them if the same situation happens again
Valsetz RTS Side Zip Size:
Valsetz RTS Side Zip Size:
These boots have not been worn or usedOne pair was just tried on, and the back pull ripped off making a huge hole in the back of the shoeAfter seeing this, I checked the other pairs and found another pair that the back pull is starting to come off and there is a small hole
I contacted Under Armour about returning them and was told I had to contact Kroll international, where I buy from to resellI contacted my repat Kroll, and he told me to file for a RMAI was just told by Pamela Rouse, Customer Service Manager at Kroll, since these were bought in July 2015, "they fall out of the one year warranty time frame for UA boot defectives" and I can not return them I contacted Under Armour, and your rep., Sean was refusing to answer or help and took forever to answer anything I asked So I gave up trying to talk to Sean and filed this complaint
I was mistakenly charged for nearly $worth of merchandise that was never delivered to me, and a refund was refused due to the time passed
I am extremely disappointed in the customer service and claims team of Under Armour- A company with whom up to this point I have exclusively shopped for all athletic gearI recently went on to the website to try to re-order a pair of sunglasses I had purchased in the past and, when trying to find them found that I had in fact re-purchased them months prior in September of the last year, and that they, along with three pairs of pure stretch sheer thongs totaling $plus tax had never been delivered to me- though I had been charged for themAt the time, they were listed as "in progress" for delivery- though after correspondence I found that this was because the tracking number was being re-usedI went through multiple correspondences with both Under Armour and Lasership regarding order number P-XXX-XXXX-XXXX, and was told that a claim wa
Over charged on multiple cards from Under Armour No one helps in rectifying the issue, they state they didn't charge but I have proof
Hello,
I recently made a purchase at underarmour.comI am completely disappointed with how my order and transaction has been handledI purchased items from UA online and my gift card was charged multiple times for random amountsObviously, my gift card was unable to be used then because it reached its limitI then get a message from UA that my order was on hold because the amount wasn't paid forWhen contacting customer service the gentleman informed me he charged the $on the gift card and the balance on my debit cardI noticed that evening nothing was charged on my cardI tried calling UA again and waited over min for no one to answerI spoke with a *** on live chat and she informed me the gift card didn't go throughI got online to see UA kept charging meShe then stated for my order to be shipped I would need to give anot
I chose the shop runner day shipping method, they used standard shipping instead
I chose the shop runner day shipping method, they used standard shipping instead
I contacted them twice via their website live chat, they can do nothing to change that
The first time was when I found out the estimated deliver date didn't match day shipping date
Order was placed on July 24, 2017, at 10:32pm central (order#P-***-***-5906)Added two shirts to the cart:
Men's UA Baseball Crack The Bat T-Shirt
XXXXXXX-X
Carbon Heather (CBH)MD
x
Men's UA Freedom Maltese Cross T-Shirt
XXXXXXX-X
Dark Navy Blue (DNB)MD
x
Signed into shoprunner day shipping and troop ID discountWent through the rest of the checkoutChecked out confirming it was around $after discounts and taxes
Once I received the confirmation, the total was $UA.com added a fleece to the order without me even knowing
Men's UA Storm SweaterFleece 1/Zip
XXXXXXX-X
Academy (ADY)MD
x
Then I noticed they removed the Shoprunner day shipping and my troop ID discount
Contacted customer service through chat the next morning at approximately 9:30am CentralCustomer service agent informed that that it was too late to cancel, but I could return the items after I received themThey just updated the system and they were experiencing glitches in their system
A glitch that adds $to an order without a person knowing is a serious glitch, especially when you're budgetingNow I have to wait close to three weeks to see the money refunded
I have returned items that were originally purchased by me and have not received a refund
I first placed my order on December 22, My items arrived late after Christmas when it was promised to be delivered before ChristmasI returned item to the Under Armour store located in Tysons Corner Mall, Va and spoke to a managerThey advised me that they could not credit my order at the time even though I had the items and original receipt in hand on January 8, It has been over a week and a half after I originally filed a complaint from Under Armour about my refund and have not heard back from a customer service representativeI also never received tracking for my original order nor an order confirmation from the businessMy order number is XXXXXXXXXXUnder Armour is in possession of the items I purchased and returned and has not issued a refund and this is a very unacceptable matter
Terrible customer serviceSent in shoes for an exchange, it's been 2-months since they received the exchange and keep telling me the order is "being processed" or something like thatWhen I called the customer service rep asked me to confirm a completely incorrect address, and then said they would be in the mail right awayThat was a month ago
I have a shirt that ripped for no reason
I have a shirt for about four months that was cared for well, washed on light setting and air-dried, which now has a ripPlease note this is a Under Armour Men's Tactical Combat T-Shirt that should hold up especially if it was developed and designed for our troops abroad, as I have once wasI contacted the business and they are only wanting to play gamesI just want the shirt exchanged
A rep told me that the she will manually adjust the price after I order but never happenedI contacted UA later but rep ignored me as shown in chat
UA had first promised to manually adjust price when the coupon code that it sent me did not workAfter I placed my order, UA failed on its promisedWhen I contacted UA, I was ignored by the rep and shown by the chat history below,
I should have gotten 20% on the two orders
P-XXX-XXXX-XXXX
P-XXX-XXXX-XXXX
UA reference number for customer service: XXX-XXX-XXX-XXX
Keisha
Thanks for choosing Under ArmourMy name is Keisha., How may I help you?
12:05:AMJesse ***
hello
12:05:AMKeisha
Hello, how may I assist you today?
12:05:AMJesse ***
can u please follow up with the issue
12:05:AMJesse ***
XXX-XXX-XXX-XXX
12:07:AMJesse ***
I called to place my order with the discount code but the rep said it wasnt working back then
12:07:AMJesse ***
so she told me to place the order and then she will take 20%
Uder Armour advertised free shipping on returns but charged me for the shipping
I bought a hat for $- didn't fit - I returned it by mail the day after I received it - Under Armour advertised free shipping so I used the label that was sent with the hat because to get free shipping you had to use this label - I returned the hat in the first of February and just received a refund of $today March XX XXXX - Under Armor took out $for shipping - this is advertising I paid for the shipping for the hat to be sent to me and I paid for the shipping to return the hat - there is no free shipping and this is advertising
I am writing with regard to order P-XXX-XXXX-XXXXI never received the items I have ordered
I am writing with regard to order P-XXX-XXXX-XXXXI did not receive the package although the FedEx tracking shows that it was delivered
In fact, the tracking shows that the package was delivered on 12/11:AMHowever, I do have the surveillance video at that time, which shows there was no FedEx personnel around
I have contacted FedEx on Dec and they still could not find the packageTherefore, they suggest me to contact UA to file a claim, because the filing procedure requires documents such as FedEx biller account etc
However, I have been trying to reach Under Armour for numerous time and they still could not help me
My items are lostI spent over five hours with customer service representatives and the supervisor said "I don't know where your st is"
I ordered from UA on December 7th and shipped my items to my parents home for ChristmasUpon arrival yesterday I found only one item was sentI looked at the tracking and it was sent in three segments for some reason and the other two were in transit with a "Package exception" on itI started my adventure online with customer service at around 10:00a.mwhere James Wtold me that I needed to call FedEx to find outHe finally "attempted" to call them and told me he was having technical difficulties and would have some one call me then signed off without my responseThirty minutes later I received a call from Robin Wwho offered me no resolution or location for my current purchase and a gift card with an undisclosed amountWhen I asked her for the amount on the card she responded with "I don't know 20-30$"My package has not been located at
Items purchased were not received or shipped*** credit card was charged $by Under Armour Direct on 8/
Purchased $of merchandise from Under Armour Direct on 8/7/Order #pXXXXXXXXXXXMy visa credit card was charged $on 8/7/I was sent an order confirmation via email from Under Armour on 8/7/stating an expected arrival date of 8/When my items did not arrive on 8/I contacted customer service and confirmed the order and shipmentI was told the order was shipping that day and I would receive an email shipment notificationAs of 8/11/17, I have not received my order via shipment or a email shipment notificationI have tried calling Customer Service timesI have been disconnected after waiting on hold over one hour each timeI have also tried to chat live online with Customer Service and this has proven to be unsuccessfulThey have taken my funds and not produced the merchandised as agreed
I ordered $worth of Under Armour shoes and shirtsThey used FedEx to deliver it and the person who signed for it doesn't work at anywhere there
On Jan I ordered $of under armor sportswearMy order number is PXXXXXXXXXXXThey split the order up and sent shirt out of it which arrived in a few daysThe second part of the order with the shoes and other shirts was sent and was supposed to arrive the same time on JanI tracked this lb box and FedEx for some reason made a delivery exception as the box went out for delivery on the 24th JanShipping #XXXXXXXXXXXXXXXXXXXXXXI called FedEx on the 25th to find out when is the delivery date as it did not have a new arrivalThey said it is in Ashland Va and told me I can go pick it up from there because they supposedly was told that fort Lee was closedThat was untrue because post was open and the ups store was also openI drove on the Jan mins to retrieve my boxI waited at the FedEx pickup for an hour a
Bad Quality Of Product Horrible Customer Service
I received a damaged product that I ordered,I contacted their customer care team which instructed me to return the damage product in the mail and they will send me out a replace me at no chargeI asked if I could have a different shirt than what I ordered as a replacement they said yes that was not a problemFriday I got a DELAYED email from the 14th that they had sent out the same shirt that I had originally orderedI called customer service back and had to go through two diffrent agents to have anyone clear this error up Maria said I got charged for the shirt that I wanted as a the replacement along with sending me the shirt I originally ordered that I did NOT want and the CS Rep specified that I would Not get charged and I did.Basically I want clarification on if I did or did not get charged and I want a form of the Under Armour Management/Supervisor team to contact me and make this right! Instead I was left with charges, empty p
Emails and a day!
I would like to stop getting Underarmor emails However there is no way to stop them on their emails I have been on hold long enough that I was able to take my dog for a walk and fill out this complaint Chat help was over a minute wait I have been on hold for minute
I want the emails to stop ***@gmail.com needs to be removed from their list
Ordered shoes from store to be delivered to my residentsNever showed and customer service denies refund
On August 13, a store associate from the Under Armour store at XXX XXth St SW *** *** *** MI XXXXX order a pair of Girls Grade School Rapid Running shoes Sku: XXXXXXX-XXX-X size 4, Overcast Gray/ Order Numberr P-XXX-XXXX-XXXX Total $After not receiving the shoes after a week or an email with an update, I contacted customer service times at X-XXX-XXX-XXXXFinal on 8/31/I once again contacted customer service at the number listed aboveI was told a refund would be made since the shoes where never sentI received an email from Sean Cat customer service that a refund would not be givenReference inquiry XXXXXX-XXXXXXPayment was made on my bank debit Mastercard
purchased two tee shirts at for $30.00; attempted to return one and was asked for my name I refused because it was not a condition of the sale I had a receipt, the merchandise had all the tags and had not been worn
DO NOT ORDER FROM THEM ONLINE! This is absolutely one of the worst companies I have ever dealt with, I ordered over $worth of items, after returning them and weeks passed *** I only received a refund for one item Could not get through to ANYONE through the phone, their phone system would either drop the call or would say that no one was available to take the call, and they have no email address for communications! I finally got someone through chat on their site, they gave me the run around claiming that I only returned a single item when in fact I returned over items, spent over an hour waiting to get this person on chat to begin with I gave up and call my CC and put a stop payment, overall hours wasted during the process, I will never buy anything from them online For a public traded company, this is absolutely horrible, I see other reviews also having the same issue, obviously they have major issues with returns and customer service in general, UA get it together!
Today, I was returning a merchant at Under Armour at Merrimack Premium Outlet location which I used Samsung pay as method of payment last couple of days agoBut the receipt has the digits number which are different than the credit card I used with *** pay and after couple minutes of argument I was offered a store credit instead and I left
After that I still felt it didn't make sense that the how would I got another credit card that I don't own, and I googled itand learned that it is common for Samsung pay and Apple pay not to print the last digits of credit card on the receipt for security reasonThey used another digits calls digital card number instead
Then I went back to explain to them because I was treated kind of like a guy making trouble to themBut for whatever reason they didn't want to listen to me at all, and the store manager told me if I kept talking to them, he would need to ask me to leave the storeThis made me feeling very unpleasant and embarrassedI don't mind they gave me a store credit instead of my money backBut I was just going back to explain to them what I found and wanted to share with them so that other customers would not need to argue with them if the same situation happens again
Valsetz RTS Side Zip Size:
Valsetz RTS Side Zip Size:
These boots have not been worn or usedOne pair was just tried on, and the back pull ripped off making a huge hole in the back of the shoeAfter seeing this, I checked the other pairs and found another pair that the back pull is starting to come off and there is a small hole
I contacted Under Armour about returning them and was told I had to contact Kroll international, where I buy from to resellI contacted my repat Kroll, and he told me to file for a RMAI was just told by Pamela Rouse, Customer Service Manager at Kroll, since these were bought in July 2015, "they fall out of the one year warranty time frame for UA boot defectives" and I can not return them I contacted Under Armour, and your rep., Sean was refusing to answer or help and took forever to answer anything I asked So I gave up trying to talk to Sean and filed this complaint
I was mistakenly charged for nearly $worth of merchandise that was never delivered to me, and a refund was refused due to the time passed
I am extremely disappointed in the customer service and claims team of Under Armour- A company with whom up to this point I have exclusively shopped for all athletic gearI recently went on to the website to try to re-order a pair of sunglasses I had purchased in the past and, when trying to find them found that I had in fact re-purchased them months prior in September of the last year, and that they, along with three pairs of pure stretch sheer thongs totaling $plus tax had never been delivered to me- though I had been charged for themAt the time, they were listed as "in progress" for delivery- though after correspondence I found that this was because the tracking number was being re-usedI went through multiple correspondences with both Under Armour and Lasership regarding order number P-XXX-XXXX-XXXX, and was told that a claim wa
Over charged on multiple cards from Under Armour No one helps in rectifying the issue, they state they didn't charge but I have proof
Hello,
I recently made a purchase at underarmour.comI am completely disappointed with how my order and transaction has been handledI purchased items from UA online and my gift card was charged multiple times for random amountsObviously, my gift card was unable to be used then because it reached its limitI then get a message from UA that my order was on hold because the amount wasn't paid forWhen contacting customer service the gentleman informed me he charged the $on the gift card and the balance on my debit cardI noticed that evening nothing was charged on my cardI tried calling UA again and waited over min for no one to answerI spoke with a *** on live chat and she informed me the gift card didn't go throughI got online to see UA kept charging meShe then stated for my order to be shipped I would need to give anot
I chose the shop runner day shipping method, they used standard shipping instead
I chose the shop runner day shipping method, they used standard shipping instead
I contacted them twice via their website live chat, they can do nothing to change that
The first time was when I found out the estimated deliver date didn't match day shipping date
Order was placed on July 24, 2017, at 10:32pm central (order#P-***-***-5906)Added two shirts to the cart:
Men's UA Baseball Crack The Bat T-Shirt
XXXXXXX-X
Carbon Heather (CBH)MD
x
Men's UA Freedom Maltese Cross T-Shirt
XXXXXXX-X
Dark Navy Blue (DNB)MD
x
Signed into shoprunner day shipping and troop ID discountWent through the rest of the checkoutChecked out confirming it was around $after discounts and taxes
Once I received the confirmation, the total was $UA.com added a fleece to the order without me even knowing
Men's UA Storm SweaterFleece 1/Zip
XXXXXXX-X
Academy (ADY)MD
x
Then I noticed they removed the Shoprunner day shipping and my troop ID discount
Contacted customer service through chat the next morning at approximately 9:30am CentralCustomer service agent informed that that it was too late to cancel, but I could return the items after I received themThey just updated the system and they were experiencing glitches in their system
A glitch that adds $to an order without a person knowing is a serious glitch, especially when you're budgetingNow I have to wait close to three weeks to see the money refunded
I have returned items that were originally purchased by me and have not received a refund
I first placed my order on December 22, My items arrived late after Christmas when it was promised to be delivered before ChristmasI returned item to the Under Armour store located in Tysons Corner Mall, Va and spoke to a managerThey advised me that they could not credit my order at the time even though I had the items and original receipt in hand on January 8, It has been over a week and a half after I originally filed a complaint from Under Armour about my refund and have not heard back from a customer service representativeI also never received tracking for my original order nor an order confirmation from the businessMy order number is XXXXXXXXXXUnder Armour is in possession of the items I purchased and returned and has not issued a refund and this is a very unacceptable matter
Terrible customer serviceSent in shoes for an exchange, it's been 2-months since they received the exchange and keep telling me the order is "being processed" or something like thatWhen I called the customer service rep asked me to confirm a completely incorrect address, and then said they would be in the mail right awayThat was a month ago
I have a shirt that ripped for no reason
I have a shirt for about four months that was cared for well, washed on light setting and air-dried, which now has a ripPlease note this is a Under Armour Men's Tactical Combat T-Shirt that should hold up especially if it was developed and designed for our troops abroad, as I have once wasI contacted the business and they are only wanting to play gamesI just want the shirt exchanged
A rep told me that the she will manually adjust the price after I order but never happenedI contacted UA later but rep ignored me as shown in chat
UA had first promised to manually adjust price when the coupon code that it sent me did not workAfter I placed my order, UA failed on its promisedWhen I contacted UA, I was ignored by the rep and shown by the chat history below,
I should have gotten 20% on the two orders
P-XXX-XXXX-XXXX
P-XXX-XXXX-XXXX
UA reference number for customer service: XXX-XXX-XXX-XXX
Keisha
Thanks for choosing Under ArmourMy name is Keisha., How may I help you?
12:05:AMJesse ***
hello
12:05:AMKeisha
Hello, how may I assist you today?
12:05:AMJesse ***
can u please follow up with the issue
12:05:AMJesse ***
XXX-XXX-XXX-XXX
12:07:AMJesse ***
I called to place my order with the discount code but the rep said it wasnt working back then
12:07:AMJesse ***
so she told me to place the order and then she will take 20%
Uder Armour advertised free shipping on returns but charged me for the shipping
I bought a hat for $- didn't fit - I returned it by mail the day after I received it - Under Armour advertised free shipping so I used the label that was sent with the hat because to get free shipping you had to use this label - I returned the hat in the first of February and just received a refund of $today March XX XXXX - Under Armor took out $for shipping - this is advertising I paid for the shipping for the hat to be sent to me and I paid for the shipping to return the hat - there is no free shipping and this is advertising
I am writing with regard to order P-XXX-XXXX-XXXXI never received the items I have ordered
I am writing with regard to order P-XXX-XXXX-XXXXI did not receive the package although the FedEx tracking shows that it was delivered
In fact, the tracking shows that the package was delivered on 12/11:AMHowever, I do have the surveillance video at that time, which shows there was no FedEx personnel around
I have contacted FedEx on Dec and they still could not find the packageTherefore, they suggest me to contact UA to file a claim, because the filing procedure requires documents such as FedEx biller account etc
However, I have been trying to reach Under Armour for numerous time and they still could not help me
My items are lostI spent over five hours with customer service representatives and the supervisor said "I don't know where your s
t is"
I ordered from UA on December 7th and shipped my items to my parents home for ChristmasUpon arrival yesterday I found only one item was sentI looked at the tracking and it was sent in three segments for some reason and the other two were in transit with a "Package exception" on itI started my adventure online with customer service at around 10:00a.mwhere James Wtold me that I needed to call FedEx to find outHe finally "attempted" to call them and told me he was having technical difficulties and would have some one call me then signed off without my responseThirty minutes later I received a call from Robin Wwho offered me no resolution or location for my current purchase and a gift card with an undisclosed amountWhen I asked her for the amount on the card she responded with "I don't know 20-30$"My package has not been located at
Items purchased were not received or shipped*** credit card was charged $by Under Armour Direct on 8/
Purchased $of merchandise from Under Armour Direct on 8/7/Order #pXXXXXXXXXXXMy visa credit card was charged $on 8/7/I was sent an order confirmation via email from Under Armour on 8/7/stating an expected arrival date of 8/When my items did not arrive on 8/I contacted customer service and confirmed the order and shipmentI was told the order was shipping that day and I would receive an email shipment notificationAs of 8/11/17, I have not received my order via shipment or a email shipment notificationI have tried calling Customer Service timesI have been disconnected after waiting on hold over one hour each timeI have also tried to chat live online with Customer Service and this has proven to be unsuccessfulThey have taken my funds and not produced the merchandised as agreed
I ordered $worth of Under Armour shoes and shirtsThey used FedEx to deliver it and the person who signed for it doesn't work at anywhere there
On Jan I ordered $of under armor sportswearMy order number is PXXXXXXXXXXXThey split the order up and sent shirt out of it which arrived in a few daysThe second part of the order with the shoes and other shirts was sent and was supposed to arrive the same time on JanI tracked this lb box and FedEx for some reason made a delivery exception as the box went out for delivery on the 24th JanShipping #XXXXXXXXXXXXXXXXXXXXXXI called FedEx on the 25th to find out when is the delivery date as it did not have a new arrivalThey said it is in Ashland Va and told me I can go pick it up from there because they supposedly was told that fort Lee was closedThat was untrue because post was open and the ups store was also openI drove on the Jan mins to retrieve my boxI waited at the FedEx pickup for an hour a
Bad Quality Of Product Horrible Customer Service
I received a damaged product that I ordered,I contacted their customer care team which instructed me to return the damage product in the mail and they will send me out a replace me at no chargeI asked if I could have a different shirt than what I ordered as a replacement they said yes that was not a problemFriday I got a DELAYED email from the 14th that they had sent out the same shirt that I had originally orderedI called customer service back and had to go through two diffrent agents to have anyone clear this error up Maria said I got charged for the shirt that I wanted as a the replacement along with sending me the shirt I originally ordered that I did NOT want and the CS Rep specified that I would Not get charged and I did.Basically I want clarification on if I did or did not get charged and I want a form of the Under Armour Management/Supervisor team to contact me and make this right! Instead I was left with charges, empty p
Emails and a day!
I would like to stop getting Underarmor emails However there is no way to stop them on their emails I have been on hold long enough that I was able to take my dog for a walk and fill out this complaint Chat help was over a minute wait I have been on hold for minute
I want the emails to stop ***@gmail.com needs to be removed from their list
Ordered shoes from store to be delivered to my residentsNever showed and customer service denies refund
On August 13, a store associate from the Under Armour store at XXX XXth St SW *** *** *** MI XXXXX order a pair of Girls Grade School Rapid Running shoes Sku: XXXXXXX-XXX-X size 4, Overcast Gray/ Order Numberr P-XXX-XXXX-XXXX Total $After not receiving the shoes after a week or an email with an update, I contacted customer service times at X-XXX-XXX-XXXXFinal on 8/31/I once again contacted customer service at the number listed aboveI was told a refund would be made since the shoes where never sentI received an email from Sean Cat customer service that a refund would not be givenReference inquiry XXXXXX-XXXXXXPayment was made on my bank debit Mastercard
purchased two tee shirts at for $30.00; attempted to return one and was asked for my name I refused because it was not a condition of the sale I had a receipt, the merchandise had all the tags and had not been worn
DO NOT ORDER FROM THEM ONLINE! This is absolutely one of the worst companies I have ever dealt with, I ordered over $worth of items, after returning them and weeks passed *** I only received a refund for one item Could not get through to ANYONE through the phone, their phone system would either drop the call or would say that no one was available to take the call, and they have no email address for communications! I finally got someone through chat on their site, they gave me the run around claiming that I only returned a single item when in fact I returned over items, spent over an hour waiting to get this person on chat to begin with I gave up and call my CC and put a stop payment, overall hours wasted during the process, I will never buy anything from them online For a public traded company, this is absolutely horrible, I see other reviews also having the same issue, obviously they have major issues with returns and customer service in general, UA get it together!