TERRIBLE customer service
Apparently I'm not the only one with these issues, after reading the previous complaintsMy fiance and I are EXTREMELY loyal UA customers - I'm talking thousands of dollars in gearWe don't bother with *** or any other performance gear company as we just love UAReceived some items that didn't fit correctly, etcand submit an exchangeAlmost an entire month went by and we had not heard back about our exchange, I tried to call customer service MANY times and was on hold for a minimum of minutes every time I calledFinally got on chat with a customer service representative who told me they received the exchange, but could I provide ALL of the info againno problem, I didHe assured me that the exchange was high priority and we would hear about it soondays later and still nothing, I contact customer service again and am met with a load of excuses about systems and the exchange policyall of that to say she can only refund the rest and we ca
Having trouble contacting customer service to return items
There is no return label included in boxWhen visiting ua.com/returnlabel, the website won't accept the current order#, in order to receive a return labelCalled several times, and was automatically hung up on after being on hold for awhileAfter dialing back, the voice message said that they are currently closed, even though their hours indicated that they should be openI've also tried using the chat feature, which indicates that the chat is closed, however, the timeframe that I tried using the chat feature, was at a time when they were openAfter trying three different ways to get a return label, multiple times, each time ended up in failure
Purchase Date: 11-23-2018, Order#: P-XXX-XXXX-XXXX, Payment by Credit Card, Delivery#:XXXXXXXXXX
Lack of response to question from Little League and myself regarding NOCSAE certification of batting helmets used with C-flap
Little League contacted Under Armour on 5/18/requesting information regarding the use of C-flaps with the Under Armour helmets and whether the NOCSAE certification would upheld if both products were used together I contacted Under Armour through chat on 5/30/and spoke with Jesse Minquiring about the same issue I was told that Under Armour's "baseball team" was currently working on the issue I asked to speak to a representative about the issue and was told there was not one My son has a C-flap that connects to holes in his helmet that were put there by the manufacturer We did not damage or remove anything from the helmet in order to attach the C-flap While I cannot understand why Under Armour would void the NOCSAE certification of their helmet if it is left unaltered, I'm even more concerned with the lack of response from Under Armour regard
I placed an Order for a pair of shoes for my son for Christmas only to find out hours later they were the wrong shoes so my wife called to see about canceling the order & or exchanging them for the correct shoes & if we had to pay the difference we would gladly do so!The customer service agent said we could not cancel the order because it was being processedI informed that I didn't want the shoes at all because the hassle & how this process was being handleThe agent told me I couldn't cancel my order & that I would have to wait until the shoes shoes were shipped & I receive them then send them back then wait for my refundI informed him I wanted to speak with a supervisor & he said they were all busy on the phone & he would have one call me tomorrowThe way this situation was being handle the UNDERARMOUR staff was very unprofessional & I informed the agent that I would be contacting the appropriate persons to rectify this matter as quickly as possibleIt only took them ten to wi
Security tag left on an item
I drove hours to a UA factory outlet located in Woodbridge Va I spent over $in this store only to go all the way home and the associate left a security tag on one of my items If the tags are going to be on items it would be nice for an alarm to go off because then we would have known the associate had left a tag on one of the items I contacted UA online and they offered to spend a replacement but they didn't have that item in stock so now I have to drive hours back just to have this tag removed they also offered for me to mail it back to them to and I could wait for a refund - no that would be weeks and I wanted the item that is why I bought it but I can't wear it with a security tag on it The lease they could have offered a gift card or something since I have to spend gas money to drive back they have to understand that a lot of people that go to these outlet stores don't live close now that I will have to drive back hours I will m
Returned an item, called to get for the same price and was charged full price and overdrew my bank account
tus: Disconnected
Reference #: XXXXXX-XXXXXX
8:42:AM
Anna M
Thanks for choosing Under ArmourMy name is Anna M.., How may I help you?
8:43:AM
*** ***
I returned an item last weekI called to place an order for the same item for the same price as stated on your returns pageThe item was I was assured I would only be charged for this item and it would be delivered on 12/I was also told via email when the item shipped I would receive a tracking number to which I still have not receivedI have been charged for the item instead of Why was I charged This has caused my bank to overdraft and I'm severely upset about the situation
Order#BWBXXXXXX-XXXXXX
8:43:AM
Anna M
I apologize about thatGive me one moment so that I can take a look into this
8:45:AM
Anna M
So it looks like your order is still processing
We just bought my son some Under Armor tennis shoes and in weeks the entire seam that held the toe part of the shoe came unraveled
Academy sports Jonesboro Arkansas paid with cas and check card January 28,I purchased a pair of under armor tennis shoes$scan code # XXXXX XXXXX XY XXXXXXX-XXX bulk/fog/msg made in Indonesia XXXXXXXXXXXXXXXXXXXX- XX/Shoes are expensive as it, but I try to do good brands bc they do normally last longer but in this case I spent a lot of money and the shoes toe became in attached within weeks of owningShoe is still brand new and already brokenThank you for your time
Order placed in mid JulyProducts damaged during shipping, never were replaced nor was I issued a refundI've contacted the company times about it
An order was placed on July Eight of the items ordered were supposed to have been shipped on July Those items were indeed shipped, but the shipping label was damaged and the last location of the package was in Mount Juliet, TN on July at 9:04am, aka the package was deemed unable to be delivered and the package was returned back to the sender Silly me figured that Under Armour would send me a replacement shipment, so I waited until July to call customer service The representative was somewhat helpful, as she told me that she would put in for replacement products to be shipped to me After not receiving any replacement products, I again called customer service on August This representative was not helpful at all She told me that when an employee (as I am now a former employee of the business My date of resignat
items were purchased from Under Armour on 3-2-2018, (Store 0251, Register 03, Transaction XXXXXX, associate XXXXXX) and was charged twice for the first item on the list, the spring terry long sleeve jacket XXXXX, by the sales associate and I wish to be refunded $as I was overchargedI purchased items and was charged for I am not from the area and attempted to contact the store and the gentlemen who picked up the phone was less than helpful
Product_Or_Service: XXXXXXXXXXXX
Order_Number: XXXXXX
Purchased merchandise and it was not received
I ordered merchandise on 8/20/(P-XXX-XXXX-XXXX) and received some of the items on 8/23/There were several items missing from three of the boxesI immediately called into customer service and there was an hour wait to get a live person on the line, so I went ahead and chat with someone onlineWhen I got someone after waiting half hour, I was accused of lyingI went ahead to explain my issue and I was given the run aroundNevertheless, I called into customer service and I got a hold of someone (8/23/17)I was told that they would look into the matter and resolve the issue within two business days.I even contacted their corporate office on (9/2/17), and still gotten no response Instead of resolving the issue, they had their security company called harassing me
Charged a pre-authorization charge for products bought online
I made a purchase online on 12/30/for items at Under ArmourMy grand total for the products was $that I used a visa debitI received an email from the company stating they received my order with the items listed as well as my total and order number P-XXX-XXXX-XXXXI checked my bbt bank account the next morning 12/31/and there was a separate charge from Under Armour (besides the $71.52) of $pendingI didn't place any other orders so was concerned there was a fraudulent charge to my debit cardUnfortunately my bank holds pending funds/charges and I cannot access that $even when pendingI did a live chat with customer service (Mary *** and she informed me this was a pre-authorization charge to make sure funds are available in my account and that should go away soonI didn't agree to this and no where on their site is there information about a authorization charge like thisI should have knowle
I ordered two large shirts as a gift online After finding out that medium was the appropriate size, I promptly returned them They arrived (as confirmed by Under Armour) on June 28thI was told by their customer service that returns ship within to days of arrival and that I would get an email when it shipped On July 14th, I called back They said that they have a new system and have been having problems I asked for a full refund I have ZERO faith in them to process it and expect that I will be placing one more call And then I will be reporting them to the appropriate federal agency as well as my state attorney general I have tons of UA gear but will not buy them againeven at a retail outlet *** gear is just as good Lousy customer service I have worked in IT for years A new system is no excuse! Also, I had to wait on hold for a long time each time I call them The system routine tells me that I am numberr or in line Clearly they either do not staff their worker properly and/or have many dissatisfied customers!
I would like the products I ordered and paid for over a month ago Or give me a refund ASAP!
I purchased items online on 11/13/ On 11/14/2018, I received an email confirmation of my order with a delivery date of 12/12/ It seemed very slow to ship small items but I was willing to wait My credit card was charged on 11/16/for $ I never received my shipment on 12/12/and called customer service on or about 12/ They said they don't know what happened to my order and that they would resend the items express to arrive by 12/21/ I did not receive my order on the promised date of 12/so I called again Turns out they did not ship the items but now asking for my home address instead of my P.OBox which was on the original order I provided the information Shortly thereafter I receive a call from Customer Service saying they can't ship the items and I should contact the Post Office They hung up on me before I could get more details
This was my first time ordering with Under Armour, and I only did so because I had a coupon for itI will NEVER order from them againI ordered on June and picked 3-day shipping, so my order was estimated to arrive on June 20-When June rolled around, I had not even received a shipping confirmation from themMy order did not ship until June 23, after I had contacted customer service times and received little to no explanation about why my order was delayed or when I would receive itOne of the customer service reps told me that my order would be expedited once it shipped due to the delay, but my order is estimated to arrive on June 28, which means it was not expedited AT ALL and the customer service rep flat-out lied to meI am expect to receive my order DAYS after I orderedRidiculously terrible!
Denied right of purchase
Under Armour released a shoe called Project Rock I live in Hawaii, the shoe went on sale 8am east coastI woke up 145am to purchaseOn the website it indicated only pairs allowed PER SIZEI chose pairs total, different sizesThe website allowed me to put them all in my "shopping basket" along with shirts socks and headphonesI completed the purchase using Amex a little before 2amThe sale went through and I received a confirmation email 208amAt 530am, and half hours later they emailed me and said they cancelled my orderI called to ask why and they said I was only allowed shoesTheir website allowed me to make this purchaseClearly they messed up on their website and I should get what I paid forNow all the products are sold out
Shipment did not include complete order No explanation provided
Order number P-XXX-XXXX-XXXX
Order placed on December 19,
Four items were ordered and only three of the four were shipped Style number XXXXXXX was missing from my shipment No explanation for such was provided by customer service
The item appears to have been stolen and was never packaged and sealed in the warehouse along with the other purchased items
Checklist was included in the shipment
As such, the missing item does not appear to have been an oversight but a deliberate theft
Refused to refund full cost of returning a damaged product while using company's own return policy
Order ID XXX-XXXXXXX-XXXXXXX which is of Under Armour Men's UA HeatGear(r) Performance V-Neck Undershirt 2-Pack 3XL White The shirts were stained which was clearly visible through the companies packagingI did not even remove from packaging, returned following the companies enclosed instructionsThis cost $I quickly had the product cost refunded but heard nothing about the cost of return shippingI contacted the company and they requested I send them a photo of the product (why? I returned the product) and the receipt of return shipping( clearly shows cost and company address)They replied: Hi ***,
Thank you for contacting Under Armour Customer Support
Thank you for providing your receiptWe will be issuing a refund of $10.00, which is the maximum amount we are able to refund for return shippingWe will email you when it is processed
Nothing on the return i
Ordered P-XXX-XXXX-XXXX, 11/29/Asked to cancel several times12/live chat told me "out of stock" Bought elsewhere CANCEL PAYPAL TRANSACTION!
I ordered item on 11/29/Website indicated same day ship before 1:p.mStill no shipping by Friday 12/02/Tried to cancelWas told by agent tracking upload in a "couple of hours" 12/05/tried to cancel againAgent said "too far into warehouse shipping, cannot cancelNow 12/06/16, live chat agent tells me the item is out of stock and hangs up chat without cancelingTHIS PAYMENT IS STILL IN CUE FOR PAYPAL PAYMENTPLEASE CANCEL THIS ORDER AND PAYPAL PAYMENT!
Customer Service Issues: Unable to reach Customer Service about product not received No email address and cannot reach via phone or online chat
Called Customer Service last week, held minutes and hung up Went to website and did the online chat Held minutes and when I was next in queue it disconnected me Today I went to online chat and held for over minutes Again when next queue, it disconnected my chat window I called three times and was disconnected each time There is NO EMAIL address for me to reach out to them I have products I ordered that were not received I am very frustrated that such a large company with so many stores, has such horrible Customer Service
I recently purchased several pairs of black athletic socks from Under ArmourAfter one wash, the bottom of the socks material has started to come off
Socks are falling apart after washing one time; I would like a replacement
TERRIBLE customer service
Apparently I'm not the only one with these issues, after reading the previous complaintsMy fiance and I are EXTREMELY loyal UA customers - I'm talking thousands of dollars in gearWe don't bother with *** or any other performance gear company as we just love UAReceived some items that didn't fit correctly, etcand submit an exchangeAlmost an entire month went by and we had not heard back about our exchange, I tried to call customer service MANY times and was on hold for a minimum of minutes every time I calledFinally got on chat with a customer service representative who told me they received the exchange, but could I provide ALL of the info againno problem, I didHe assured me that the exchange was high priority and we would hear about it soondays later and still nothing, I contact customer service again and am met with a load of excuses about systems and the exchange policyall of that to say she can only refund the rest and we ca
Having trouble contacting customer service to return items
There is no return label included in boxWhen visiting ua.com/returnlabel, the website won't accept the current order#, in order to receive a return labelCalled several times, and was automatically hung up on after being on hold for awhileAfter dialing back, the voice message said that they are currently closed, even though their hours indicated that they should be openI've also tried using the chat feature, which indicates that the chat is closed, however, the timeframe that I tried using the chat feature, was at a time when they were openAfter trying three different ways to get a return label, multiple times, each time ended up in failure
Purchase Date: 11-23-2018, Order#: P-XXX-XXXX-XXXX, Payment by Credit Card, Delivery#:XXXXXXXXXX
Lack of response to question from Little League and myself regarding NOCSAE certification of batting helmets used with C-flap
Little League contacted Under Armour on 5/18/requesting information regarding the use of C-flaps with the Under Armour helmets and whether the NOCSAE certification would upheld if both products were used together I contacted Under Armour through chat on 5/30/and spoke with Jesse Minquiring about the same issue I was told that Under Armour's "baseball team" was currently working on the issue I asked to speak to a representative about the issue and was told there was not one My son has a C-flap that connects to holes in his helmet that were put there by the manufacturer We did not damage or remove anything from the helmet in order to attach the C-flap While I cannot understand why Under Armour would void the NOCSAE certification of their helmet if it is left unaltered, I'm even more concerned with the lack of response from Under Armour regard
I placed an Order for a pair of shoes for my son for Christmas only to find out hours later they were the wrong shoes so my wife called to see about canceling the order & or exchanging them for the correct shoes & if we had to pay the difference we would gladly do so!The customer service agent said we could not cancel the order because it was being processedI informed that I didn't want the shoes at all because the hassle & how this process was being handleThe agent told me I couldn't cancel my order & that I would have to wait until the shoes shoes were shipped & I receive them then send them back then wait for my refundI informed him I wanted to speak with a supervisor & he said they were all busy on the phone & he would have one call me tomorrowThe way this situation was being handle the UNDERARMOUR staff was very unprofessional & I informed the agent that I would be contacting the appropriate persons to rectify this matter as quickly as possibleIt only took them ten to wi
Security tag left on an item
I drove hours to a UA factory outlet located in Woodbridge Va I spent over $in this store only to go all the way home and the associate left a security tag on one of my items If the tags are going to be on items it would be nice for an alarm to go off because then we would have known the associate had left a tag on one of the items I contacted UA online and they offered to spend a replacement but they didn't have that item in stock so now I have to drive hours back just to have this tag removed they also offered for me to mail it back to them to and I could wait for a refund - no that would be weeks and I wanted the item that is why I bought it but I can't wear it with a security tag on it The lease they could have offered a gift card or something since I have to spend gas money to drive back they have to understand that a lot of people that go to these outlet stores don't live close now that I will have to drive back hours I will m
Returned an item, called to get for the same price and was charged full price and overdrew my bank account
tus: Disconnected
Reference #: XXXXXX-XXXXXX
8:42:AM
Anna M
Thanks for choosing Under ArmourMy name is Anna M.., How may I help you?
8:43:AM
*** ***
I returned an item last weekI called to place an order for the same item for the same price as stated on your returns pageThe item was I was assured I would only be charged for this item and it would be delivered on 12/I was also told via email when the item shipped I would receive a tracking number to which I still have not receivedI have been charged for the item instead of Why was I charged This has caused my bank to overdraft and I'm severely upset about the situation
Order#BWBXXXXXX-XXXXXX
8:43:AM
Anna M
I apologize about thatGive me one moment so that I can take a look into this
8:45:AM
Anna M
So it looks like your order is still processing
We just bought my son some Under Armor tennis shoes and in weeks the entire seam that held the toe part of the shoe came unraveled
Academy sports Jonesboro Arkansas paid with cas and check card January 28,I purchased a pair of under armor tennis shoes$scan code # XXXXX XXXXX XY XXXXXXX-XXX bulk/fog/msg made in Indonesia XXXXXXXXXXXXXXXXXXXX- XX/Shoes are expensive as it, but I try to do good brands bc they do normally last longer but in this case I spent a lot of money and the shoes toe became in attached within weeks of owningShoe is still brand new and already brokenThank you for your time
Order placed in mid JulyProducts damaged during shipping, never were replaced nor was I issued a refundI've contacted the company times about it
An order was placed on July Eight of the items ordered were supposed to have been shipped on July Those items were indeed shipped, but the shipping label was damaged and the last location of the package was in Mount Juliet, TN on July at 9:04am, aka the package was deemed unable to be delivered and the package was returned back to the sender Silly me figured that Under Armour would send me a replacement shipment, so I waited until July to call customer service The representative was somewhat helpful, as she told me that she would put in for replacement products to be shipped to me After not receiving any replacement products, I again called customer service on August This representative was not helpful at all She told me that when an employee (as I am now a former employee of the business My date of resignat
items were purchased from Under Armour on 3-2-2018, (Store 0251, Register 03, Transaction XXXXXX, associate XXXXXX) and was charged twice for the first item on the list, the spring terry long sleeve jacket XXXXX, by the sales associate and I wish to be refunded $as I was overchargedI purchased items and was charged for I am not from the area and attempted to contact the store and the gentlemen who picked up the phone was less than helpful
Product_Or_Service: XXXXXXXXXXXX
Order_Number: XXXXXX
Purchased merchandise and it was not received
I ordered merchandise on 8/20/(P-XXX-XXXX-XXXX) and received some of the items on 8/23/There were several items missing from three of the boxesI immediately called into customer service and there was an hour wait to get a live person on the line, so I went ahead and chat with someone onlineWhen I got someone after waiting half hour, I was accused of lyingI went ahead to explain my issue and I was given the run aroundNevertheless, I called into customer service and I got a hold of someone (8/23/17)I was told that they would look into the matter and resolve the issue within two business days.I even contacted their corporate office on (9/2/17), and still gotten no response Instead of resolving the issue, they had their security company called harassing me
Charged a pre-authorization charge for products bought online
I made a purchase online on 12/30/for items at Under ArmourMy grand total for the products was $that I used a visa debitI received an email from the company stating they received my order with the items listed as well as my total and order number P-XXX-XXXX-XXXXI checked my bbt bank account the next morning 12/31/and there was a separate charge from Under Armour (besides the $71.52) of $pendingI didn't place any other orders so was concerned there was a fraudulent charge to my debit cardUnfortunately my bank holds pending funds/charges and I cannot access that $even when pendingI did a live chat with customer service (Mary *** and she informed me this was a pre-authorization charge to make sure funds are available in my account and that should go away soonI didn't agree to this and no where on their site is there information about a authorization charge like thisI should have knowle
I ordered two large shirts as a gift online After finding out that medium was the appropriate size, I promptly returned them They arrived (as confirmed by Under Armour) on June 28thI was told by their customer service that returns ship within to days of arrival and that I would get an email when it shipped On July 14th, I called back They said that they have a new system and have been having problems I asked for a full refund I have ZERO faith in them to process it and expect that I will be placing one more call And then I will be reporting them to the appropriate federal agency as well as my state attorney general I have tons of UA gear but will not buy them againeven at a retail outlet *** gear is just as good Lousy customer service I have worked in IT for years A new system is no excuse! Also, I had to wait on hold for a long time each time I call them The system routine tells me that I am numberr or in line Clearly they either do not staff their worker properly and/or have many dissatisfied customers!
I would like the products I ordered and paid for over a month ago Or give me a refund ASAP!
I purchased items online on 11/13/ On 11/14/2018, I received an email confirmation of my order with a delivery date of 12/12/ It seemed very slow to ship small items but I was willing to wait My credit card was charged on 11/16/for $ I never received my shipment on 12/12/and called customer service on or about 12/ They said they don't know what happened to my order and that they would resend the items express to arrive by 12/21/ I did not receive my order on the promised date of 12/so I called again Turns out they did not ship the items but now asking for my home address instead of my P.OBox which was on the original order I provided the information Shortly thereafter I receive a call from Customer Service saying they can't ship the items and I should contact the Post Office They hung up on me before I could get more details
This was my first time ordering with Under Armour, and I only did so because I had a coupon for itI will NEVER order from them againI ordered on June and picked 3-day shipping, so my order was estimated to arrive on June 20-When June rolled around, I had not even received a shipping confirmation from themMy order did not ship until June 23, after I had contacted customer service times and received little to no explanation about why my order was delayed or when I would receive itOne of the customer service reps told me that my order would be expedited once it shipped due to the delay, but my order is estimated to arrive on June 28, which means it was not expedited AT ALL and the customer service rep flat-out lied to meI am expect to receive my order DAYS after I orderedRidiculously terrible!
Denied right of purchase
Under Armour released a shoe called Project Rock I live in Hawaii, the shoe went on sale 8am east coastI woke up 145am to purchaseOn the website it indicated only pairs allowed PER SIZEI chose pairs total, different sizesThe website allowed me to put them all in my "shopping basket" along with shirts socks and headphonesI completed the purchase using Amex a little before 2amThe sale went through and I received a confirmation email 208amAt 530am, and half hours later they emailed me and said they cancelled my orderI called to ask why and they said I was only allowed shoesTheir website allowed me to make this purchaseClearly they messed up on their website and I should get what I paid forNow all the products are sold out
Shipment did not include complete order No explanation provided
Order number P-XXX-XXXX-XXXX
Order placed on December 19,
Four items were ordered and only three of the four were shipped Style number XXXXXXX was missing from my shipment No explanation for such was provided by customer service
The item appears to have been stolen and was never packaged and sealed in the warehouse along with the other purchased items
Checklist was included in the shipment
As such, the missing item does not appear to have been an oversight but a deliberate theft
Refused to refund full cost of returning a damaged product while using company's own return policy
Order ID XXX-XXXXXXX-XXXXXXX which is of Under Armour Men's UA HeatGear(r) Performance V-Neck Undershirt 2-Pack 3XL White The shirts were stained which was clearly visible through the companies packagingI did not even remove from packaging, returned following the companies enclosed instructionsThis cost $I quickly had the product cost refunded but heard nothing about the cost of return shippingI contacted the company and they requested I send them a photo of the product (why? I returned the product) and the receipt of return shipping( clearly shows cost and company address)They replied: Hi ***,
Thank you for contacting Under Armour Customer Support
Thank you for providing your receiptWe will be issuing a refund of $10.00, which is the maximum amount we are able to refund for return shippingWe will email you when it is processed
Nothing on the return i
Ordered P-XXX-XXXX-XXXX, 11/29/Asked to cancel several times12/live chat told me "out of stock" Bought elsewhere CANCEL PAYPAL TRANSACTION!
I ordered item on 11/29/Website indicated same day ship before 1:p.mStill no shipping by Friday 12/02/Tried to cancelWas told by agent tracking upload in a "couple of hours" 12/05/tried to cancel againAgent said "too far into warehouse shipping, cannot cancelNow 12/06/16, live chat agent tells me the item is out of stock and hangs up chat without cancelingTHIS PAYMENT IS STILL IN CUE FOR PAYPAL PAYMENTPLEASE CANCEL THIS ORDER AND PAYPAL PAYMENT!
Customer Service Issues: Unable to reach Customer Service about product not received No email address and cannot reach via phone or online chat
Called Customer Service last week, held minutes and hung up Went to website and did the online chat Held minutes and when I was next in queue it disconnected me Today I went to online chat and held for over minutes Again when next queue, it disconnected my chat window I called three times and was disconnected each time There is NO EMAIL address for me to reach out to them I have products I ordered that were not received I am very frustrated that such a large company with so many stores, has such horrible Customer Service
I recently purchased several pairs of black athletic socks from Under ArmourAfter one wash, the bottom of the socks material has started to come off
Socks are falling apart after washing one time; I would like a replacement