No one is answering the costumer service line or returning emails sent to Under Armor
No one is answering the costumer service line or returning emails sent to Under ArmorI have not received an order placed over a month agoI want to cancel the order but can't get anyone on the phone
I placed an order on their website and it stated it would be here before the first day of school I waited and when it was not here I called and never could get anyone on the phone after waiting two hours for a person I then tried there live chat and after waiting mins for someone I was told my order was canceled because it was no longer in stock However on their website it still states the order is processing and I never received an email letting me know my order was canceled I will never buy an Under Armor products ever again online or in store
Order #: P-XXX-XXXX-XXXX
Placed order with Under ArmourUnder Armour canceled the orderDid not receive my refund after they canceled my order
Under Armour did not refund my order after cancelling it
I purchased something online and authorized the payment of $BUT they took $So I tried to cancel the order was told no it was to late
Status: Connected
Reference #: XXXXXX-XXXXXX
10:49:AMMax A
Thanks for choosing Under ArmourMy name is Max A.., How may I help you?
10:49:AM Jamie ***
I want to cancel my order
10:49:AM Jamie ***
P-XXX-XXXX-XXXX
10:50:AM Max A
One moment while I take a look
10:51:AM Jamie ***
and why is there taken out of my account for this when the total was only
10:53:AM Max A
So it looks like there is a split delivery where we divide the total depending on what gear is shipping outAny pending charges will fall off in about business days once the gear ships
10:53:AM Max A
I'm sorry but it is too late to cancel this order as it has already been packaged and is preparing for shipmentYou are welcome to return it for a refund
10:54:AM Jamie ***
I haven't received a notice for shipm
Web discrepancy and Terrible customer service
I have purchased many products from UA past a few monthsI was checking on UA website and I found one product that I would like to purchaseOn the page, same style number, same color number, I saw different color options, so I got confusedI contacted UA customer service to make sure before placing my orderThey told me that I would receive the product I want by clicking the style number and the color
I received a wrong product (which was a wrong color, not what I asked for)I contacted UA customer service that I made sure how I could get the product I wanted, however, I received a wrong productThey told me that was a web discrepancy and there was no pictured product availableThey just told me that I was welcome to return the product and UA would refund me
REALLY? I double checked before I placed my order and they just told me, oh a web discrepancy and welcome to return the product? What about my effort? what about my time?
While the website says 10-day returns I haven't seen a return time less than ~weeksReturn handling is dismal and site should be changed
I currently have a return that UA got on Oct5th and still have not been processedI logged into the chat assistance on the UA website and I was told:
Mark: I see it was checked into the return system on 10/16/
Mark: This should get processed by WednesdayThe returns team are working on returns from 10/13/
Now, ignore the fact that UA received the item on the 5th of October, meaning it took days to even be checked in"Mark" told me that there was a warehouse issue, which would have been acceptable had there not been additional times this past year where my returns took in excess of (or right at) weeks to processAs per "Mark"s comment, I logged back into the chat help tonight, Weds Oct26th, and my refund has still not been completedInstead, "Sean" told me that there is an inquiry with the returns department and
Shoes coming apart hard to get in contact with customer service
I purchased a pair of shoes 7/22/received them 7/after wearing them twice they developed a
nonstop noise after about days of wear the rubber is starting to pull away from the shoe Ive tried the chat line twice got disconnected not the chat line had been down for about two weeks Ive tried emails no responseShould have read reviews beforehand i.eno refund, no contact, on hold for 1hr min.order # ***
Two orders placed on 7/10/and 8/5/Entire order returnedCompany acknowledgedRefund not issued
Order # p-153-3676-($898.85) placed on 7/10/(paid for with store credit) returned all items unworn the next day
Order # p-154-7822-(159.98) placed on 8/5/(paid for with store credit) returned all items unworn the next day
Items were purchased for sizing evaluation as I am a police officer and my department was ordering uniformsI was trialing different vendors/colors for a department purchaseItems were not available in store to try on
I was aware the company was upgrading their computer system per the message on their webpageOn 7/27/I contacted them via email inquiring the status of my refundOn 8/1/I received a response apologizing for the delayThis email acknowledged receipt of the items stating the refund is processingOn 8/14/I contacted them via email indicating I still did not receive a refundOn 8/14/I was again told it is pr
Missing Gift Card
Gift card XXXXXXXXXXXXXXXX - had a balance of about and then there was some confusion on my part and UA made the balance zero Then I called them up and explained and they said they would put it back on there But it's been about a month and the balance is still zero
Package came empty
Both of my packages from you guys came for order P-XXX-XXXX-XXXX, and both were completely emptyThey were not damaged or tampered with and looks like shipper errorPlease refund me for both, thank you!
Advertised TBsleepwear 30% off until Dec 3rd Closed sale Nov bc oos"Back in stock" sameday reg price
I wanted to order more sleepwear and found out on the 29th they falsely stated out of stock to end sale and relisted same day as a talk show pick at regular price bc they obviously wanted the money grab Absolute unethical practiceContacting customer chat was an absolute joke Pretty sure everyone was told to just lie to people Agent stated popular item that needed to be restocked Didn't have answer for why it's relisted at price
Purchased a pair of sage green military tactical boots, after months of wearing them the laces and the sides of the toe box burst open on both
I May I purchased a pair of sage green military tactical boots, after wearing the for about months the laced shredded apart and the toe box on both boots burst open and the boots were unserviceable I purchased the boots for 120$ and then had to purchase a cheaper pair of sage boots for work since I couldn't return the unserviceable under amour boots I had just purchased months earlier
Purchased special order Icon shoes @$My yr old played games and no practices in these shoes and the lt heel came loose
purchased special ordered shoe (p-XXX-XXXX-XXXX-z) for $ Shoe took weeks to arrive and came in last week 12/13/ My yr old wore the shoes on 12/14/in one varsity game and 1/way through the 2nd game on 12/18/the left heel tore loose $for hrs of use Sounds like a scam
The company was impossible to reachI sent an email at a.mon 12/and received a generic email that they would investigate and respons soon Soon is not an acceptable answer that might mean an hour or days I called the number provided on the ICON flier and was on the phone for hr minutes waiting and no response or return call I finally called the number and said I wanted to order somethingImage what, I got right through without waiting minutes I refused to allow them to transfer me to another person that I would again be put on hold
Under Armour Giving out other peoples personal information
I have placed a few orders with Under Armour thru their website Today 12/, I received part of my order When I opened the box , I found that my order was correct , HOWEVER , Rather than seeing my invoice , the box was filled with multiple invoices of other Under Armour Customers Their Names , Addresses , and what they ordered .I immediately call Under Armour Customer Service and was pretty much brushed aside I was basically told that " Things happen that are out of our control " Umm , this was IN YOUR CONTROL Anyways I gave them the order numbers and names and addresses of just of the invoices that I received He wanted the names of EVERYONE that I had received in my box He then wanted screenshots from me When asked what he was going to do for me , and the others that had their personal information given out to strangers..............HE DID NOTHING!!!!!
Stitching on the sneakers I bought in April for my son's birthday tore on both sides in the front on both shoes...very poorly made!
I bought a brand new pair of dark gray Under Armour sneakers for my son, men's size for his birthday We didn't get them until April, do not have the receipt, but the sneakers are still being sold at *** Stores in New York They were approxwhen I bought them The ripped in the front left and right side of both sneakers where the mesh fabric meets the leatherFor the price, I cannot afford to spend that kind of money every three months for sneakers He has worn sneakers all of his life, and never have I ever purchased such a poor quality sneaker, especially an Under Armour product! I wish I had more details regarding the purchase, but I do not have the receipt, but I do still have the sneakers The company claims there is a day return policy, so I am hoping that even if I am late in writing this letter, that he can get a coupon fo
Ordered online, order was shipped in two packages, only one arrive, no help from *** or Under Armour
I placed an order on 2/with Under armour online, order #P-XXX-XXXX-XXXX This order was for items totaling $ On 2/27, of those items were shipped, tracking number XXXXXXXXXXXXXXXXXXXXXX Tracking show this package was delivered (left at front door) on 2/but this package was never received The remaining items were also shipped on 2/with tracking number XXXXXXXXXXXXXXXXXXXXXX and were delivered 3/ This package was left at my front door, no knock or anything Please note that shows that signature service was not requested for either order I contacted FedEx about not receiving one of the packages (tracking #XXXXXXXXXXXXXXXXXXXXXX) and was told to check with neighbors I have a lot of neighbors and I was never told if it was a specific neighbor I did check with the neighbor beside me and he did not receive it The house on the other side of me is an emp
Returned Underwear and requested Online credit and replacementI Paid $for each Underwear and the credit was issued $for all the return
I called and and I received an email that if I am not happy with the items send us the items back for exchange or online credit towards the itemsI mailed the Underwesrs (UA Original Series 9" Boxerjock) to the company with Online free shipping formI mailed back Brand new Underwear priced $and underwear (UA Original Series 9" Boxerjock) with Defects/Size issuesAfter sending the items and waited almost weeks I received and email that my Items were received and the Online Shopping credit was issued for $I reached out to the company and requested an explanation to how the value was calculatedI paid close to $and I was given $creditWhat a JokeI have emailed and its been over a week and I have not heard backI called and I was told that my case is in reviewI am not sure what is that about
We love the Under Armour productsHowever, the Armour Box subscription service has been a nightmareFor the 3rd or 4th time, I received an email today stating that an adjustment has been made to a box that I had returned in full and that I was being charged for items that had been returnedI now get to go through another email back and forth with customer service stating all items were returned, they tell me they weren't, I say they were and they finally adjust the order appropriatelyNot only is this the 3rd or 4th time I've had to do this since cancelling the subscription, the last box this happened on had been returned almost a year before and the same with the box before thatIt seems as if they need to train their staff to log returns when they come into the warehouse or how to mark them properly to be resent to the next personEither way, we are highly disappointed with a brand we had come to love and won't be purchasing Under Armour products in the future
I originally purchased a pair of boots order # XXXXXXXX in that came with a lifetime guaranteeNow they will not honer the guarantee
I originally purchased a pair of boots order # XXXXXXXX in that came with a lifetime guaranteeIn the past when the boots wore out I would return them and they would send me a new pair Well I mailed this latest pair back on 7/28/with tracking number USPS XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX They said they would email me a gift card so I could purchase new boots I called today and they said I would not be getting anything because they never received the boots
Lack of customer serviceUnable to help a loyal customer
*** $10,
*** *** $
*** $11,
*** $
$45,cc debt
Case XXXXXXXXXX
Toyota
Beau ( bow) *** service manager
Steve manager customer headquarters
On October 17th, Under Armour sent me a eGift card with the amount of $due to some items I returned via FedEx on september However, the following day October 18th, when I attempted to purchase Under Armour ( UA) tactical boots for work, and it should be noted that I am a peace officer employed by the state of CaliforniaThe gift card showed it had $balance remainingI immediately contacted under armour customer service and informed them of the situationI then received an email stating that a purchase was made on October 17th, and that is why the gift card had $balance remainingI then called UA customer service immediately to inform them that this is fraud and I did not purchase anyth
No one is answering the costumer service line or returning emails sent to Under Armor
No one is answering the costumer service line or returning emails sent to Under ArmorI have not received an order placed over a month agoI want to cancel the order but can't get anyone on the phone
I placed an order on their website and it stated it would be here before the first day of school I waited and when it was not here I called and never could get anyone on the phone after waiting two hours for a person I then tried there live chat and after waiting mins for someone I was told my order was canceled because it was no longer in stock However on their website it still states the order is processing and I never received an email letting me know my order was canceled I will never buy an Under Armor products ever again online or in store
Order #: P-XXX-XXXX-XXXX
Placed order with Under ArmourUnder Armour canceled the orderDid not receive my refund after they canceled my order
Under Armour did not refund my order after cancelling it
I purchased something online and authorized the payment of $BUT they took $So I tried to cancel the order was told no it was to late
Status: Connected
Reference #: XXXXXX-XXXXXX
10:49:AMMax A
Thanks for choosing Under ArmourMy name is Max A.., How may I help you?
10:49:AM Jamie ***
I want to cancel my order
10:49:AM Jamie ***
P-XXX-XXXX-XXXX
10:50:AM Max A
One moment while I take a look
10:51:AM Jamie ***
and why is there taken out of my account for this when the total was only
10:53:AM Max A
So it looks like there is a split delivery where we divide the total depending on what gear is shipping outAny pending charges will fall off in about business days once the gear ships
10:53:AM Max A
I'm sorry but it is too late to cancel this order as it has already been packaged and is preparing for shipmentYou are welcome to return it for a refund
10:54:AM Jamie ***
I haven't received a notice for shipm
Web discrepancy and Terrible customer service
I have purchased many products from UA past a few monthsI was checking on UA website and I found one product that I would like to purchaseOn the page, same style number, same color number, I saw different color options, so I got confusedI contacted UA customer service to make sure before placing my orderThey told me that I would receive the product I want by clicking the style number and the color
I received a wrong product (which was a wrong color, not what I asked for)I contacted UA customer service that I made sure how I could get the product I wanted, however, I received a wrong productThey told me that was a web discrepancy and there was no pictured product availableThey just told me that I was welcome to return the product and UA would refund me
REALLY? I double checked before I placed my order and they just told me, oh a web discrepancy and welcome to return the product? What about my effort? what about my time?
While the website says 10-day returns I haven't seen a return time less than ~weeksReturn handling is dismal and site should be changed
I currently have a return that UA got on Oct5th and still have not been processedI logged into the chat assistance on the UA website and I was told:
Mark: I see it was checked into the return system on 10/16/
Mark: This should get processed by WednesdayThe returns team are working on returns from 10/13/
Now, ignore the fact that UA received the item on the 5th of October, meaning it took days to even be checked in"Mark" told me that there was a warehouse issue, which would have been acceptable had there not been additional times this past year where my returns took in excess of (or right at) weeks to processAs per "Mark"s comment, I logged back into the chat help tonight, Weds Oct26th, and my refund has still not been completedInstead, "Sean" told me that there is an inquiry with the returns department and
Shoes coming apart hard to get in contact with customer service
I purchased a pair of shoes 7/22/received them 7/after wearing them twice they developed a
nonstop noise after about days of wear the rubber is starting to pull away from the shoe Ive tried the chat line twice got disconnected not the chat line had been down for about two weeks Ive tried emails no responseShould have read reviews beforehand i.eno refund, no contact, on hold for 1hr min.order # ***
Two orders placed on 7/10/and 8/5/Entire order returnedCompany acknowledgedRefund not issued
Order # p-153-3676-($898.85) placed on 7/10/(paid for with store credit) returned all items unworn the next day
Order # p-154-7822-(159.98) placed on 8/5/(paid for with store credit) returned all items unworn the next day
Items were purchased for sizing evaluation as I am a police officer and my department was ordering uniformsI was trialing different vendors/colors for a department purchaseItems were not available in store to try on
I was aware the company was upgrading their computer system per the message on their webpageOn 7/27/I contacted them via email inquiring the status of my refundOn 8/1/I received a response apologizing for the delayThis email acknowledged receipt of the items stating the refund is processingOn 8/14/I contacted them via email indicating I still did not receive a refundOn 8/14/I was again told it is pr
Missing Gift Card
Gift card XXXXXXXXXXXXXXXX - had a balance of about and then there was some confusion on my part and UA made the balance zero Then I called them up and explained and they said they would put it back on there But it's been about a month and the balance is still zero
Package came empty
Both of my packages from you guys came for order P-XXX-XXXX-XXXX, and both were completely emptyThey were not damaged or tampered with and looks like shipper errorPlease refund me for both, thank you!
Advertised TBsleepwear 30% off until Dec 3rd Closed sale Nov bc oos"Back in stock" sameday reg price
I wanted to order more sleepwear and found out on the 29th they falsely stated out of stock to end sale and relisted same day as a talk show pick at regular price bc they obviously wanted the money grab Absolute unethical practiceContacting customer chat was an absolute joke Pretty sure everyone was told to just lie to people Agent stated popular item that needed to be restocked Didn't have answer for why it's relisted at price
Purchased a pair of sage green military tactical boots, after months of wearing them the laces and the sides of the toe box burst open on both
I May I purchased a pair of sage green military tactical boots, after wearing the for about months the laced shredded apart and the toe box on both boots burst open and the boots were unserviceable I purchased the boots for 120$ and then had to purchase a cheaper pair of sage boots for work since I couldn't return the unserviceable under amour boots I had just purchased months earlier
Purchased special order Icon shoes @$My yr old played games and no practices in these shoes and the lt heel came loose
purchased special ordered shoe (p-XXX-XXXX-XXXX-z) for $ Shoe took weeks to arrive and came in last week 12/13/ My yr old wore the shoes on 12/14/in one varsity game and 1/way through the 2nd game on 12/18/the left heel tore loose $for hrs of use Sounds like a scam
The company was impossible to reachI sent an email at a.mon 12/and received a generic email that they would investigate and respons soon Soon is not an acceptable answer that might mean an hour or days I called the number provided on the ICON flier and was on the phone for hr minutes waiting and no response or return call I finally called the number and said I wanted to order somethingImage what, I got right through without waiting minutes I refused to allow them to transfer me to another person that I would again be put on hold
Under Armour Giving out other peoples personal information
I have placed a few orders with Under Armour thru their website Today 12/, I received part of my order When I opened the box , I found that my order was correct , HOWEVER , Rather than seeing my invoice , the box was filled with multiple invoices of other Under Armour Customers Their Names , Addresses , and what they ordered .I immediately call Under Armour Customer Service and was pretty much brushed aside I was basically told that " Things happen that are out of our control " Umm , this was IN YOUR CONTROL Anyways I gave them the order numbers and names and addresses of just of the invoices that I received He wanted the names of EVERYONE that I had received in my box He then wanted screenshots from me When asked what he was going to do for me , and the others that had their personal information given out to strangers..............HE DID NOTHING!!!!!
Stitching on the sneakers I bought in April for my son's birthday tore on both sides in the front on both shoes...very poorly made!
I bought a brand new pair of dark gray Under Armour sneakers for my son, men's size for his birthday We didn't get them until April, do not have the receipt, but the sneakers are still being sold at *** Stores in New York They were approxwhen I bought them The ripped in the front left and right side of both sneakers where the mesh fabric meets the leatherFor the price, I cannot afford to spend that kind of money every three months for sneakers He has worn sneakers all of his life, and never have I ever purchased such a poor quality sneaker, especially an Under Armour product! I wish I had more details regarding the purchase, but I do not have the receipt, but I do still have the sneakers The company claims there is a day return policy, so I am hoping that even if I am late in writing this letter, that he can get a coupon fo
Ordered online, order was shipped in two packages, only one arrive, no help from *** or Under Armour
I placed an order on 2/with Under armour online, order #P-XXX-XXXX-XXXX This order was for items totaling $ On 2/27, of those items were shipped, tracking number XXXXXXXXXXXXXXXXXXXXXX Tracking show this package was delivered (left at front door) on 2/but this package was never received The remaining items were also shipped on 2/with tracking number XXXXXXXXXXXXXXXXXXXXXX and were delivered 3/ This package was left at my front door, no knock or anything Please note that shows that signature service was not requested for either order I contacted FedEx about not receiving one of the packages (tracking #XXXXXXXXXXXXXXXXXXXXXX) and was told to check with neighbors I have a lot of neighbors and I was never told if it was a specific neighbor I did check with the neighbor beside me and he did not receive it The house on the other side of me is an emp
Returned Underwear and requested Online credit and replacementI Paid $for each Underwear and the credit was issued $for all the return
I called and and I received an email that if I am not happy with the items send us the items back for exchange or online credit towards the itemsI mailed the Underwesrs (UA Original Series 9" Boxerjock) to the company with Online free shipping formI mailed back Brand new Underwear priced $and underwear (UA Original Series 9" Boxerjock) with Defects/Size issuesAfter sending the items and waited almost weeks I received and email that my Items were received and the Online Shopping credit was issued for $I reached out to the company and requested an explanation to how the value was calculatedI paid close to $and I was given $creditWhat a JokeI have emailed and its been over a week and I have not heard backI called and I was told that my case is in reviewI am not sure what is that about
We love the Under Armour productsHowever, the Armour Box subscription service has been a nightmareFor the 3rd or 4th time, I received an email today stating that an adjustment has been made to a box that I had returned in full and that I was being charged for items that had been returnedI now get to go through another email back and forth with customer service stating all items were returned, they tell me they weren't, I say they were and they finally adjust the order appropriatelyNot only is this the 3rd or 4th time I've had to do this since cancelling the subscription, the last box this happened on had been returned almost a year before and the same with the box before thatIt seems as if they need to train their staff to log returns when they come into the warehouse or how to mark them properly to be resent to the next personEither way, we are highly disappointed with a brand we had come to love and won't be purchasing Under Armour products in the future
I originally purchased a pair of boots order # XXXXXXXX in that came with a lifetime guaranteeNow they will not honer the guarantee
I originally purchased a pair of boots order # XXXXXXXX in that came with a lifetime guaranteeIn the past when the boots wore out I would return them and they would send me a new pair Well I mailed this latest pair back on 7/28/with tracking number USPS XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX They said they would email me a gift card so I could purchase new boots I called today and they said I would not be getting anything because they never received the boots
Lack of customer serviceUnable to help a loyal customer
*** $10,
*** *** $
*** $11,
*** $
$45,cc debt
Case XXXXXXXXXX
Toyota
Beau ( bow) *** service manager
Steve manager customer headquarters
On October 17th, Under Armour sent me a eGift card with the amount of $due to some items I returned via FedEx on september However, the following day October 18th, when I attempted to purchase Under Armour ( UA) tactical boots for work, and it should be noted that I am a peace officer employed by the state of CaliforniaThe gift card showed it had $balance remainingI immediately contacted under armour customer service and informed them of the situationI then received an email stating that a purchase was made on October 17th, and that is why the gift card had $balance remainingI then called UA customer service immediately to inform them that this is fraud and I did not purchase anyth