Five times I have counted, on this one issue, of promises that were broken
First,I placed an order like late March It came but size too small It's a BIRTHDAY GIFT FOR MY SON I filled out the exchange form and waited about a week and called and spoke to a guy He said it was a *** transaction so I would need another form of payment in order for the exchange to happen So I gave credit card info to ensure the exchange would go thru with no hassle About weeks goes by and I hear nothing I emailed and they tell me they don't look at the exchange form because it's all done automatically WHAT?? Ok so I call and get some excuse I don't remember because I didn't believe it anyway I reorder the items and was promised overnight shipping and it would come Friday 4/ I call Friday 4/and it's not shippedfor my trouble I'll be emailed a "gift card" Was then told my order WILL arrive Monday May Guess what, not even coming until tomorrow now Gift card never happ
Ordered some gear from the WebsiteCompany isn't refunding my moneyThey've had my return for days and they said it would be to days
Ordered some items from the website August 27thI sent the Items back on September 1stThe items were delivered back to Under Armour on September 14th on Fed Ex tracking XXXXXXXXXXXXXXXXXXXXXX
After contacting Under Armour, they said it would be to daysWe're now going on days and they have yet to refund me
Order #
P-XXX-XXXX-XXXX
This company is misleading with their product guarantee/ warrantyWe have purchased many of their products and not had issuesA pair of shoes, which have been boxed and stored in a climate controlled area, was put into service a few weeks agoYesterday, it was noticed the pair of shoes is lacking in workmanship and it tearing apart near heel and at the toe areaI contacted their Customer Service and was told they do not honor their Universal Guarantee after a year and acknowledged it is not written any whereWhen I asked to speak to a supervisor, I was told no because this is their policy and no one will listen to meI did advise her they would lose a lot of business over not backing their product but she stated it is their policyBeware of their tactics and sub-par customer service
I placed an order with Under Armour and had numerous interactions with customer service about itI never received the correct product
9/- placed online order (P-XXX-XXXX-XXXX)
Women's UA Favorite Engineered Leggings - ordered midnight navy medium heather in XS, but received the gray/pink ones
I then sent them back with the exchange form filled out asking for the correct color and a size small this time instead
Oct - followed up because I received money back in my bank account, but did not receive information on my new order being sent outGot a reply on 10/saying they would ship it free day shipping
I never got an order update or my items, so I followed up on 10/and was told UA is not placing exchanges right now (which someone should have communicated earlier) but would send me the correct color of the pants I already ordered in the new requested size
on 10/I looked up my tracking number and it stated "unable to deliver shipment, returned to shipper"
I the
Had my order canceled times even though I provided the correct billing information and when I called UA was rudely treated
I had to placed an order of two pairs of shoes on Under Armour online store times because they were all canceled saying that there was a billing problemWhen I called Under Armour, I was very rudely answered by a lady who sarcastically kept doubting my will to verify my infoI tried explaining all my life to her and said that I could provide anything that she neededShe would not let me speak and pretended that was not hearing meThe order number is: P-XXX-XXXX-XXXX placed on Feb 19,
I initiated a return on July 10th and after at least different phone calls, I have still not received my refund
I sent in items for return, that were in different orders I have received a refund on of the items, but have not received a refund on the other 5, totaling $ I have a reference number XXXXXX-XXXXX, after calling 3-times, the customer service rep stated that it was because they processed the return wrong, they processed it on one order, and by doing that, it was rejected because the refund amount was over the order amount He said he fixed it and I would get my return in 3-business days I did not receive my return, I called back again on 7/and got the same response, this guy told me that he would process it on two different orders and I should receive my return in 3-business days, and I still have not received my refund
Under Amour did not issue refund for defective sunglasses after being returned
ON September I contacted Under Amour about my defective sunglassesThe customer service representative told me to return my sunglasses for a refund and provided me with returning instructions.The reference number to this case is XXXXXX-XXXXXXI shipped my sunglasses that same day and they indicated it was received on SeptemberAfter an email follow up I was told that it was going to take a "few business days" to process the return and that I should be receiving an electronic gift card via email addressOn October 3rd I contacted Under Amour via email again to check the status of my refund and I was told that I should wait longer for my refundOn October I contacted Under Amour again via phone call and I was told I should received my refund within hoursThat has passed and still didn't received my refund
Did not receive order after they billed my card two weeks ago
Placed an online order,my card was billedAfter a week and still no pkg, I called and was told no record of my orderI gave them my order number and was told, oh sorry must have been a glitch somewhereI told them but you already charged meThey said well we will have to place the order againI told them you fix it and don't charge me againI ordered these cleats for my grandson and that he starts practice Monday and that he had to have themThat is why I ordered so earlySo they assured they would be here Monday(today) morning and still nothingVery dissatisfied!!! with this companyI call three times and was told we are working on it, we will send you a couponI don't want a coupon, I want what I paid for
I purchased pairs of joggers off line and my order was shipped but I never received it but my money was taken out of my account
On September 19th I placed an order online for pairs of fleece joggers for $to be shipped to my college dormOn 9/I received an email that my order had been shipped on the 22nd and was delivered on the 25th but when I went to check the front desk of my dorm I didn't have a packageSo I called in for a order replacement on the 27th but it never came so I called costumer service again to see what the issue was they sent out another replacementThis time it was delivered but not to the right personAt my dorm we have a package pick up system where the staff signs for it and that same night you get an email that you have a packageSo I looked at the FedEx tracking to see the name that was signed for the package and I talked to the manager at my dorm and there is no one on staff by that nameSo after all this in at the beginning of November I c
Lied/ misled on exchange policy.Sold item told was held until defective item received.Tried to exchange for different .Never sent return ship label
Told Oct 30th can return defective item,exchange for new which will be put on hold.Will mail return ship label.I asked if they cant hold I will buy now ,do credit later.Told definitely on hold.Call Nov label wasnt sent until 4th ,pants on hold were sold.Told cant hold & agent gave me bad information.Pants now sold out.Wanted to issue credit for sale price and wanted to exchange for totally different style.Oct 8th & return label never received.Asked several times to resolve with a manager, got one on phone after attempts.Again told nothing they can do until return is received but STILl dont have label.Told to arbitrate
The UA cancelled my order but they refuse to refund me
I purchased about 1,dollars gift card of Under Armour from Raise.The UA cancelled my order due to billing address but they refuse to refund meThey claim that I should go to Raise to refund since I bought the cards from them and at the mean time Raise told I should go to UA to resolve this problem because they cancelled the orderThey just like keep passing the responsibility all the timeIt has been about weeks and I have actively called them for dozens times they still refuse to refund me! It just like they took my money away without any reason! I have been reaaaaly disappointed by the customer services at the both endsAnd I realy need help from Revdex.com to help me out
Returned unused product on 11/3/and have not received a refund
Order # P XXX-XXXX-XXXX
I sent back the sweater I ordered from UA on November 3, The package was picked up by my local post officeTo date, I have not received a refundThe package was supposedly fed-ex'd which should have arrived shortly after it was sentI contacted Under Armour and was advised the refund takes 7-business daysIt has been over days since the product was sent back and I still do not have a refund
Sneakers I ordered for my son, taking way longer than I was originally told
I ordered basketball sneakers for my son over 1/weeks ago...have called the past weeks to get indication as to what's going on with them...each time I call I receive a different answerI was originally told to weeks, well that's past now only to receive an email yesterday telling me it's going to be another weeks at least because of the busy holiday seasonBy the time I receive these sneakers basketball will be over withI called today to request a refund and cancel my order and was told I can't cancel my order and the Icon department is not available to speak to todayI am requesting these sneakers be shipped to me overnight, I don't care how busy they are this is absolutely ridiculous
After numerous attempts at receiving a full refund for a defective jacket, Under Armour is ignoring my email follow ups
I purchased an Under Armour jacket in from *** Sportsmonths later the tooth on the zipper brokeI sent a letter to the Under Armour address in my complaintOn January 16th, I received a response via email from a *** M in the Under Armour Customer Service area who instructed me to return the jacket along with my receipt showing the purchase price I paidI sent the jacket back and received a refund of $which was $less than what I paid for the jacketThat same day, I immediately emailed *** M back informing her of the shortageIt took days before *** M responded (February 16th) where she explained she was out of the office*** stated that if I emailed her an image of the receipt that would expedite the additional refund I was owedThat same day I emailed her the receiptWithout any response or refund, I emailed *** aga
Gift Card issue
My son purchased this gift card on 12/20/and gave it to me on 12/25/as a Christmas gift I went to use the card in 5/19/and was told that it was used already I called the customer service and was told that it was used in the same store it was purchased on 12/22/ How was it used before I got it? The gift card number is XXXX XXXX XXXX XXXX
Can you give zero stars?? I placed an online order with UnderArmour on July 18th for a pair a sneakers required by my daughter's sports team After a couple of weeks, the package had not arrived so I began trying to reach customer service The hold time to actually get some one on the phone is close to an hour! After multiple phone calls, I learned that the package was lost in shipping and that they would send a replacement It's been almost a full week later and that replacement package STILL hasn't been sent They just tell me that I'll get an email when it does I cannot possibly understand how in this day and age it would take a week to process a rush/priority/replacement order They've offered no reason BUYER BEWARE!! If you need your merchandise, I would highly recommend shopping elsewhere!!!!
Made a purchase on 10/23/8:am My order has still not shippedThey promised days shopping via shoprunnerI needed the order by 10/27/I contacted customer service to cancel the order and they are stating they can notThey order is needed by this weekend They are offering not resolutionthey are just stating they are having problems at their warehouse which is causing delay
Product_Or_Service: Clothing
Order_Number: P-XXX-XXXX-XXXX
This is for order P-XXX-XXXX-XXXX the top was sent with a hole in it and I tried to get a refund for it but they were rude and unhelpful
This is for order P-XXX-XXXX-XXXXThis was a Christmas gift and when it was opened on Christmas day the shirt was sent with a holeIt was embarrassing and I have contacted the company a few times trying to get a refund but every time they have been unhelpful and I got the feeling that the employees did not care and just wanted rid of meI've been dealing with this since Christmas day and have still have not gotten anything resolvedDue to the cold responses received I'm scared to even contact them anymoreJust terrible!
Order not received & UA stated otherwise.FedEx reimbursed UA and deny receipt of payment and my refund.Documentation supporting non-receipt attached
See Attached
Your employee is racist
Store number *** in West Palm Beach, Florida XXXXXOn December 27th, between 4:pm and 4:pm, your employee by the name of Louis stared directly at me for at least minutesI was trying on shoes and I walked in front of the mirror and looked at them there, when I turned around he was staring at me, I walked past him to go sit down and take the shoes off, I sit down and he moves closer and looks right at me from the time I sat down until I took the shoes off, put them back in the box, put my shoes back on, tuck my jeans inside my shoes because they are high tops, and I did this just to see if he would stay there and watch me, and he did just thatHe watched me up until I walked to the registerThere are no words that can describe the feeling I feltI've never knowingly been discriminated against in such a disrespectful mannerWhat was he looking at? What did I do that made me look suspicious? The look on his face was disgusting, I looked around and I was the only black person he was watchingHe didn't ask if I needed any help or anything like thatHe simply stared at me and he wanted me to know he was watchingI even felt like I did something wrong, and the more I think about it, the more upset I getI'm sure you have cameras, look at it and tell me I'm crazyI want to know what he was looking at? I want to know why I was singled out and discriminated against for no reason at all? I'm not accepting some automated response from you guys or some general manager claiming that "UA does not discriminate against people regardless of race, age, sex, and whatever else" I want justiceI want answers, I want someone to actually look at the camera and look at the way he stared at me and ask him what he was looking at
Five times I have counted, on this one issue, of promises that were broken
First,I placed an order like late March It came but size too small It's a BIRTHDAY GIFT FOR MY SON I filled out the exchange form and waited about a week and called and spoke to a guy He said it was a *** transaction so I would need another form of payment in order for the exchange to happen So I gave credit card info to ensure the exchange would go thru with no hassle About weeks goes by and I hear nothing I emailed and they tell me they don't look at the exchange form because it's all done automatically WHAT?? Ok so I call and get some excuse I don't remember because I didn't believe it anyway I reorder the items and was promised overnight shipping and it would come Friday 4/ I call Friday 4/and it's not shippedfor my trouble I'll be emailed a "gift card" Was then told my order WILL arrive Monday May Guess what, not even coming until tomorrow now Gift card never happ
Ordered some gear from the WebsiteCompany isn't refunding my moneyThey've had my return for days and they said it would be to days
Ordered some items from the website August 27thI sent the Items back on September 1stThe items were delivered back to Under Armour on September 14th on Fed Ex tracking XXXXXXXXXXXXXXXXXXXXXX
After contacting Under Armour, they said it would be to daysWe're now going on days and they have yet to refund me
Order #
P-XXX-XXXX-XXXX
This company is misleading with their product guarantee/ warrantyWe have purchased many of their products and not had issuesA pair of shoes, which have been boxed and stored in a climate controlled area, was put into service a few weeks agoYesterday, it was noticed the pair of shoes is lacking in workmanship and it tearing apart near heel and at the toe areaI contacted their Customer Service and was told they do not honor their Universal Guarantee after a year and acknowledged it is not written any whereWhen I asked to speak to a supervisor, I was told no because this is their policy and no one will listen to meI did advise her they would lose a lot of business over not backing their product but she stated it is their policyBeware of their tactics and sub-par customer service
I placed an order with Under Armour and had numerous interactions with customer service about itI never received the correct product
9/- placed online order (P-XXX-XXXX-XXXX)
Women's UA Favorite Engineered Leggings - ordered midnight navy medium heather in XS, but received the gray/pink ones
I then sent them back with the exchange form filled out asking for the correct color and a size small this time instead
Oct - followed up because I received money back in my bank account, but did not receive information on my new order being sent outGot a reply on 10/saying they would ship it free day shipping
I never got an order update or my items, so I followed up on 10/and was told UA is not placing exchanges right now (which someone should have communicated earlier) but would send me the correct color of the pants I already ordered in the new requested size
on 10/I looked up my tracking number and it stated "unable to deliver shipment, returned to shipper"
I the
Had my order canceled times even though I provided the correct billing information and when I called UA was rudely treated
I had to placed an order of two pairs of shoes on Under Armour online store times because they were all canceled saying that there was a billing problemWhen I called Under Armour, I was very rudely answered by a lady who sarcastically kept doubting my will to verify my infoI tried explaining all my life to her and said that I could provide anything that she neededShe would not let me speak and pretended that was not hearing meThe order number is: P-XXX-XXXX-XXXX placed on Feb 19,
I initiated a return on July 10th and after at least different phone calls, I have still not received my refund
I sent in items for return, that were in different orders I have received a refund on of the items, but have not received a refund on the other 5, totaling $ I have a reference number XXXXXX-XXXXX, after calling 3-times, the customer service rep stated that it was because they processed the return wrong, they processed it on one order, and by doing that, it was rejected because the refund amount was over the order amount He said he fixed it and I would get my return in 3-business days I did not receive my return, I called back again on 7/and got the same response, this guy told me that he would process it on two different orders and I should receive my return in 3-business days, and I still have not received my refund
Under Amour did not issue refund for defective sunglasses after being returned
ON September I contacted Under Amour about my defective sunglassesThe customer service representative told me to return my sunglasses for a refund and provided me with returning instructions.The reference number to this case is XXXXXX-XXXXXXI shipped my sunglasses that same day and they indicated it was received on SeptemberAfter an email follow up I was told that it was going to take a "few business days" to process the return and that I should be receiving an electronic gift card via email addressOn October 3rd I contacted Under Amour via email again to check the status of my refund and I was told that I should wait longer for my refundOn October I contacted Under Amour again via phone call and I was told I should received my refund within hoursThat has passed and still didn't received my refund
Did not receive order after they billed my card two weeks ago
Placed an online order,my card was billedAfter a week and still no pkg, I called and was told no record of my orderI gave them my order number and was told, oh sorry must have been a glitch somewhereI told them but you already charged meThey said well we will have to place the order againI told them you fix it and don't charge me againI ordered these cleats for my grandson and that he starts practice Monday and that he had to have themThat is why I ordered so earlySo they assured they would be here Monday(today) morning and still nothingVery dissatisfied!!! with this companyI call three times and was told we are working on it, we will send you a couponI don't want a coupon, I want what I paid for
I purchased pairs of joggers off line and my order was shipped but I never received it but my money was taken out of my account
On September 19th I placed an order online for pairs of fleece joggers for $to be shipped to my college dormOn 9/I received an email that my order had been shipped on the 22nd and was delivered on the 25th but when I went to check the front desk of my dorm I didn't have a packageSo I called in for a order replacement on the 27th but it never came so I called costumer service again to see what the issue was they sent out another replacementThis time it was delivered but not to the right personAt my dorm we have a package pick up system where the staff signs for it and that same night you get an email that you have a packageSo I looked at the FedEx tracking to see the name that was signed for the package and I talked to the manager at my dorm and there is no one on staff by that nameSo after all this in at the beginning of November I c
Lied/ misled on exchange policy.Sold item told was held until defective item received.Tried to exchange for different .Never sent return ship label
Told Oct 30th can return defective item,exchange for new which will be put on hold.Will mail return ship label.I asked if they cant hold I will buy now ,do credit later.Told definitely on hold.Call Nov label wasnt sent until 4th ,pants on hold were sold.Told cant hold & agent gave me bad information.Pants now sold out.Wanted to issue credit for sale price and wanted to exchange for totally different style.Oct 8th & return label never received.Asked several times to resolve with a manager, got one on phone after attempts.Again told nothing they can do until return is received but STILl dont have label.Told to arbitrate
The UA cancelled my order but they refuse to refund me
I purchased about 1,dollars gift card of Under Armour from Raise.The UA cancelled my order due to billing address but they refuse to refund meThey claim that I should go to Raise to refund since I bought the cards from them and at the mean time Raise told I should go to UA to resolve this problem because they cancelled the orderThey just like keep passing the responsibility all the timeIt has been about weeks and I have actively called them for dozens times they still refuse to refund me! It just like they took my money away without any reason! I have been reaaaaly disappointed by the customer services at the both endsAnd I realy need help from Revdex.com to help me out
Returned unused product on 11/3/and have not received a refund
Order # P XXX-XXXX-XXXX
I sent back the sweater I ordered from UA on November 3, The package was picked up by my local post officeTo date, I have not received a refundThe package was supposedly fed-ex'd which should have arrived shortly after it was sentI contacted Under Armour and was advised the refund takes 7-business daysIt has been over days since the product was sent back and I still do not have a refund
Sneakers I ordered for my son, taking way longer than I was originally told
I ordered basketball sneakers for my son over 1/weeks ago...have called the past weeks to get indication as to what's going on with them...each time I call I receive a different answerI was originally told to weeks, well that's past now only to receive an email yesterday telling me it's going to be another weeks at least because of the busy holiday seasonBy the time I receive these sneakers basketball will be over withI called today to request a refund and cancel my order and was told I can't cancel my order and the Icon department is not available to speak to todayI am requesting these sneakers be shipped to me overnight, I don't care how busy they are this is absolutely ridiculous
After numerous attempts at receiving a full refund for a defective jacket, Under Armour is ignoring my email follow ups
I purchased an Under Armour jacket in from *** Sportsmonths later the tooth on the zipper brokeI sent a letter to the Under Armour address in my complaintOn January 16th, I received a response via email from a *** M in the Under Armour Customer Service area who instructed me to return the jacket along with my receipt showing the purchase price I paidI sent the jacket back and received a refund of $which was $less than what I paid for the jacketThat same day, I immediately emailed *** M back informing her of the shortageIt took days before *** M responded (February 16th) where she explained she was out of the office*** stated that if I emailed her an image of the receipt that would expedite the additional refund I was owedThat same day I emailed her the receiptWithout any response or refund, I emailed *** aga
Gift Card issue
My son purchased this gift card on 12/20/and gave it to me on 12/25/as a Christmas gift I went to use the card in 5/19/and was told that it was used already I called the customer service and was told that it was used in the same store it was purchased on 12/22/ How was it used before I got it? The gift card number is XXXX XXXX XXXX XXXX
Can you give zero stars?? I placed an online order with UnderArmour on July 18th for a pair a sneakers required by my daughter's sports team After a couple of weeks, the package had not arrived so I began trying to reach customer service The hold time to actually get some one on the phone is close to an hour! After multiple phone calls, I learned that the package was lost in shipping and that they would send a replacement It's been almost a full week later and that replacement package STILL hasn't been sent They just tell me that I'll get an email when it does I cannot possibly understand how in this day and age it would take a week to process a rush/priority/replacement order They've offered no reason BUYER BEWARE!! If you need your merchandise, I would highly recommend shopping elsewhere!!!!
Made a purchase on 10/23/8:am My order has still not shippedThey promised days shopping via shoprunnerI needed the order by 10/27/I contacted customer service to cancel the order and they are stating they can notThey order is needed by this weekend They are offering not resolutionthey are just stating they are having problems at their warehouse which is causing delay
Product_Or_Service: Clothing
Order_Number: P-XXX-XXXX-XXXX
This is for order P-XXX-XXXX-XXXX the top was sent with a hole in it and I tried to get a refund for it but they were rude and unhelpful
This is for order P-XXX-XXXX-XXXXThis was a Christmas gift and when it was opened on Christmas day the shirt was sent with a holeIt was embarrassing and I have contacted the company a few times trying to get a refund but every time they have been unhelpful and I got the feeling that the employees did not care and just wanted rid of meI've been dealing with this since Christmas day and have still have not gotten anything resolvedDue to the cold responses received I'm scared to even contact them anymoreJust terrible!
Order not received & UA stated otherwise.FedEx reimbursed UA and deny receipt of payment and my refund.Documentation supporting non-receipt attached
See Attached
Your employee is racist
Store number *** in West Palm Beach, Florida XXXXXOn December 27th, between 4:pm and 4:pm, your employee by the name of Louis stared directly at me for at least minutesI was trying on shoes and I walked in front of the mirror and looked at them there, when I turned around he was staring at me, I walked past him to go sit down and take the shoes off, I sit down and he moves closer and looks right at me from the time I sat down until I took the shoes off, put them back in the box, put my shoes back on, tuck my jeans inside my shoes because they are high tops, and I did this just to see if he would stay there and watch me, and he did just thatHe watched me up until I walked to the registerThere are no words that can describe the feeling I feltI've never knowingly been discriminated against in such a disrespectful mannerWhat was he looking at? What did I do that made me look suspicious? The look on his face was disgusting, I looked around and I was the only black person he was watchingHe didn't ask if I needed any help or anything like thatHe simply stared at me and he wanted me to know he was watchingI even felt like I did something wrong, and the more I think about it, the more upset I getI'm sure you have cameras, look at it and tell me I'm crazyI want to know what he was looking at? I want to know why I was singled out and discriminated against for no reason at all? I'm not accepting some automated response from you guys or some general manager claiming that "UA does not discriminate against people regardless of race, age, sex, and whatever else" I want justiceI want answers, I want someone to actually look at the camera and look at the way he stared at me and ask him what he was looking at