I placed order for shirts guaranteed delivery by Christmas dayI never received 2/shirtsUA failed times to send them to meUnacceptable f-up
Around December 20th 2018, I ordered Christmas gifts on the Under Armour Website, consisting of athletic shirts, guaranteed to be delivered on Christmas dayThe order number was P-XXX-XXXX-XXXX and was shipped in parts, first shipment had black shirt,2nd shipment had shirts, red and grey
By December 24th, only the black shirt was deliveredTherefore I was unable to provide a gift to family members and was ***The UA website showed my order as completely delivered!
I followed up with them right after Christmas by phone (I believe around the 27th), the rep said they are putting a claim with the post office and shipping the missing items right awayShe said I would get a confirmation email with tracking numbers announcing the new shipmentI waited and no email or shipment was receivedAfter waiting over a week,
Ony received one item out of order Need a refund they wont refund
ORDER NUMBER IS:
P-XXX-XXXX-XXXX
only received this one item SHIPPED ON JUN 9, 2016Boys' UA Brawler Knit WaPants
Never received rest of order spoke with them on three occasions per contacting online help They wont refund
OMGWorst customer service everI ordered online shorts and shoesReturned both in augustIts almost November and they have not refunded my moneyI have contacted customer support times ! They blamed the hurricanes, the weather and everything else on the slow processingFinally last month they refunded my shorts but no shoesI called last month and they promised last month I would get refundDid I get it?noThen called today and they want to refund part of my moneyWill they do it ? Probably notWhy partly ? I emailed them and no responseThey are crooks
Two Refunds have not been processed
I spoke to customer service yesterday, August 10, regarding two returns on my online order, #P-XXX-XXXX-XXXXI returned two items for $and $I was advised, after a minute wait for customer service, the $was cleared for refund on August and the $was cleared on August for refund to my Paypal accountI have yet to receive a refund of either amount
I returned defective merchandise per a supervisor's recommendation for Under Armour to inspect as the merchandise is listed as waterproof but failed
On 4/14/2018, I called in to Under Armour's Customer Service & spoke with a Supervisor to discuss the Hunting/Raingear that we purchased a couple years ago that had gently been usedThe jacket had been used maybe 8-times but the bib/overall had been used once as of the day I called as the tags were still attachedThe reason I called in is because the jacket and bib/overall was worn together for the first time on 4/14/and unfortunately, the raingear failedThe person who was wearing the jacket and bib/overall became soaked; his clothes underneath were extremely wetI explained this to the supervisor and she advised to ship items to Under Armour for an inspection with the understanding that it was outside of the day return policyI shipped the items on 4/20/and at that time the items were still wet from 4/14/I c
I placed an online order on on 11/1/for an order that totals $They overcharged me by $and still have not refunded me my money
Under Armour owes me $for a double charge on their part for my orderMy item that they double charged me for has not even shipped yet so there should not be a hold on my funds anywayI have talked to people in customer service to no avail.I want my money returned to me as they have no right to have a hold on it!
faulty clothing
I contacted ua and chatted with brehna? I told the customer sevice rep that I had recently recieved a two shirts as a gift and wore one for the first time, my two year old daughter grabbed the shirt and snagged her fingernail and tore the the shirt which is a knit polo shirt! for a company that prides its self as (athletic) their products cant hold up to a two year old toddler.....pathetic! so during our discussion about the incident the cs rep told me that the snag wasn't their fault! I interned told her that their clothing is faulty! iguess they dont like a customer telling them the truth! long story short they offered me 10% off my next purchasea simple exchange is all I wantedoh well, no worries, surly consumers will get fed up with sub par foreign materials, being marketed to them as quality!
Ordered $worth of merchandise as a Christmas gift and did not receive anythingContacted Under Armour and was told there's nothing they can do
Placed an order from Under Armour on 12/17/in the total amount of $ The items were Project Rock backpack, Unstoppable Move pants, Unstoppable Move sweatshirt and Dominate water bottleThe order number is P-XXX-XXXX-XXXXI paid with a Visa cardThis order was scheduled to be delivered on 12/or 12/When it did not arrive I contacted Under Armour and spoke with Curtis and for my trouble I was told I would receive a $credit and they would resend the order which would arrive on 12/We even confirmed that FedEx would have to get a signature this time to deliver the packageOnce again the package did not arrive on 12/I contacted Under Armour and spoke to Curtis again and this time he told me no replacement package was sent and that one would not beHe actually said he did not recall our previous conversat
Under Armour Promised a gift card for for a returned productThey did not issue a gift card
Under Armoour promised to issue a gift card for a product that literally fell appartI mailed the product to them as instructed by their customer service rep via chatI recieved a conformation that the item was recieved by themTheir website now says they do not have a record of the returnI have tried all afternoon to reach them by chat on their website and by phonePhone wait times are hr +, chat wait times are 30-minutes and then chat disconects
reference inquiry# XXXXXX-XXXXXX
Your reference number ***
Transcript of Chat with Under Armour Customer Service:
Chat By Chat (Jose F.) (11/15/XXXX XX:XX PM)
01:07:PMThanks for choosing Under ArmourMy name is Jose F.., How may I help you?
01:08:PM*** ***: Hi I have a UA hoodie that I got a while back but haven't worn untill about a week ago, The first time I washed it the logo fell off in th
Under Armour intentionally misrepresented the appearance of one of their products and also acknowledged they gave wrong info but refuses to help
I was excited when my recent Under Armour order C-XXX-XXXX-XXXX arrived, however upset the shirt colour/texture was falsely misrepresented on the website and what I received looks worse than what was shown
After multiple calls, I was finally able to reach customer support and said I wanted to exchange it for something else and still be able to apply the discount I received for this item on a different item (approx 40% off - around $24.33) however was told by a customer rep that I could only exchange for a different colour/size of the exact model shirt - which is contrary to info given to me the day before by a different UA agent who assured me I would receive the discount on anything else
Rep said he could not do anythingHow can a company as big as Under Armour not be able to do anything to assist customers, especially when the
Returned item but haven't received the refund
Submitted an order online P-XXX-XXXX-XXXX at underarmour.com on 6/19/for items including Girls' ColdGear(r) Infrared Powerline Insulated JacketXXXXXXX-XXX-YMDBlack (BLK), YMD totaling I paid using a $UA gift card and the rest went on my VISA card ending in x On November I contact UA support because the Jacket had a defect that the bottom of the zipper was separating from the fabric They didn't have the product in stock any longer so they couldn't do an exchange, however they could process a refund I opted to do this They gave me a reference number of XXXXXX-XXXXXX I also ordered a new coat from them Once I received the new coat, I returned the old defective coat On December I received an email from UA that they received my return, "Just a heads up that we received your recent Under Armour returnBelow, you will find the items that have been refunded to your accountEvery product returned will be
I placed a order in August, never recieved it Asked for a gift card to replace items that had sold out
I placed a order with you guys in AUgust, It never came I called and got a gift card issuedI placed another order and the supervisor Steven cancelled the orderI called back to get the gift card reinstated several times, finally got it reinstatedSteven noted my account that only he can take the orderGot transferred to him and he cursed me out, refused to take the order and cancelled the gift cardsNo one will take the order, and now I am out money and gear
I contacted UA via Chat regarding Product Defect; customer service refused to exchange or refund item
Good Evening, I contacted your company via Chat and I am really disappointed at your Customer Service at not striving to keep customers and/or providing better quality garments/items The following is a copy of the chat transcript that took place today XX-XX-XXXX with your employee "TIMOTHY O":
Timothy O.: Thanks for choosing Under ArmourMy name is Timothy O.., How may I help you?
Jeanette ***: Hello Timothy
Jeanette ***: how can I contact Under Armour about a defective item?
Timothy O.: I can assist you with this
Jeanette ***: I bought a pair of compression heat gear shorts and in less than months they are rippedThe quality of the seams have resulted in bad quality
Jeanette ***: thank you Timothy
Timothy O.: I am sorry to hear about thisWhere did you purchase these shorts?
Jeanette ***: I bought them through underarmour.com, but for some
I returned a previously purchased item for a refund within the allowable return time periodIt has been over a month and have not received my refund
I placed an order for a pair of shorts on June 12, totaling $They were to be delivered in three days as I paid $in expedited shipping costsThe shipping time period promised was not met so I requested a refund of $which I did receive back on June 16, The item was returned back to Under Armour as it was too smallI confirmed they received the item back on July 5, Since that date, I have called inquiring about the balance of my refund on five separate occasions, with the last call being to a supervisor named Tyler MOn August 9, I was insured each time I called that my refund was processed and had left their accountI was told to call PayPal to look for my refund instead, which I did on two separate occasionsPayPal assured me the issue was with Under Armour as they had not received funds back
I haven't received my exchange order
I sent under armour a pair of boots for an exchange and they received the order June 13, processed it June 30th?? It was supposed to take to business days for it to process
It's July 13,2017, a month later, and I still haven't received my orderThey claimed it it's still processingExtremely bad serviceNever again
Reference: XXXXXX-XXXXXX,
order # P-XXX-XXXX-XXXX
Charged times for Same Purchase
I had a subscription to ArmourBoxIt was cancelled because I refused to pay times for the same ItemI want my subscription re enabled
Searching for L/XL Under Armour Men's Headline Stretch Fit Cap and received one that fits well, a black logo and black color, the grey logo doesn't
I need underarmour to send me the L/XL sized Under Armour Men's Headline Stretch Fit Cap and received one that fits well with a black logo and black color; and another one that does NOT fit well at all with a grey logo and black color
Please help me locate the Under Armour Men's Headline Stretch Fit Cap in size L/XL with black logo and black color for the cap
refused to refund money after merchandise sent back with return authorization
Bought on Dec, arrived and returned on Dec, after speaking with a repesentive was given the authorization to return merchandise was instructed to use the label in the box for return I returned the merchandise as of today after many calls trying to reslove this issue I have yet to recieve a refundAsk to speak with a supervisor several times only to be told we will get back in touch with youWhen calling Under Armour I have waited for a representive upwards of an hour several timesThis type of business practice is unacceptable and unprofessionalIm a Disabled Veteran who lives on a fixed income, this was susposed to be a Christmas Gift for a family member but turned in to a nightmare and Under Armour is not responding to my calls or taking my requests seriously
Bought shoes that were miserable on my feetNo arch support or anythingTried to return less than 24hrsThey told me yes than no
01/09/
Purchased 1/09/
Model: bandit
Payment :visa $
On June 27, 2017, I returned merchandiseUA has not refunded meUA customer service line is deadUA "chat" does not connect
Order numbers: P-XXX-XXXX-XXXX and P-XXX-XXXX-XXXXI bought running clothesUA charged my credit cardUA never sent one item (running shorts)On June 28, 2017, I returned various items that did not fit, using the box and mailing label provided by UA for free returns
UA has not refunded meUA has not contacted meUA customer service line never connects to a personUA chat box on website times out after minutes and never connects
I placed order for shirts guaranteed delivery by Christmas dayI never received 2/shirtsUA failed times to send them to meUnacceptable f-up
Around December 20th 2018, I ordered Christmas gifts on the Under Armour Website, consisting of athletic shirts, guaranteed to be delivered on Christmas dayThe order number was P-XXX-XXXX-XXXX and was shipped in parts, first shipment had black shirt,2nd shipment had shirts, red and grey
By December 24th, only the black shirt was deliveredTherefore I was unable to provide a gift to family members and was ***The UA website showed my order as completely delivered!
I followed up with them right after Christmas by phone (I believe around the 27th), the rep said they are putting a claim with the post office and shipping the missing items right awayShe said I would get a confirmation email with tracking numbers announcing the new shipmentI waited and no email or shipment was receivedAfter waiting over a week,
Ony received one item out of order Need a refund they wont refund
ORDER NUMBER IS:
P-XXX-XXXX-XXXX
only received this one item SHIPPED ON JUN 9, 2016Boys' UA Brawler Knit WaPants
Never received rest of order spoke with them on three occasions per contacting online help They wont refund
OMGWorst customer service everI ordered online shorts and shoesReturned both in augustIts almost November and they have not refunded my moneyI have contacted customer support times ! They blamed the hurricanes, the weather and everything else on the slow processingFinally last month they refunded my shorts but no shoesI called last month and they promised last month I would get refundDid I get it?noThen called today and they want to refund part of my moneyWill they do it ? Probably notWhy partly ? I emailed them and no responseThey are crooks
Two Refunds have not been processed
I spoke to customer service yesterday, August 10, regarding two returns on my online order, #P-XXX-XXXX-XXXXI returned two items for $and $I was advised, after a minute wait for customer service, the $was cleared for refund on August and the $was cleared on August for refund to my Paypal accountI have yet to receive a refund of either amount
I returned defective merchandise per a supervisor's recommendation for Under Armour to inspect as the merchandise is listed as waterproof but failed
On 4/14/2018, I called in to Under Armour's Customer Service & spoke with a Supervisor to discuss the Hunting/Raingear that we purchased a couple years ago that had gently been usedThe jacket had been used maybe 8-times but the bib/overall had been used once as of the day I called as the tags were still attachedThe reason I called in is because the jacket and bib/overall was worn together for the first time on 4/14/and unfortunately, the raingear failedThe person who was wearing the jacket and bib/overall became soaked; his clothes underneath were extremely wetI explained this to the supervisor and she advised to ship items to Under Armour for an inspection with the understanding that it was outside of the day return policyI shipped the items on 4/20/and at that time the items were still wet from 4/14/I c
I placed an online order on on 11/1/for an order that totals $They overcharged me by $and still have not refunded me my money
Under Armour owes me $for a double charge on their part for my orderMy item that they double charged me for has not even shipped yet so there should not be a hold on my funds anywayI have talked to people in customer service to no avail.I want my money returned to me as they have no right to have a hold on it!
faulty clothing
I contacted ua and chatted with brehna? I told the customer sevice rep that I had recently recieved a two shirts as a gift and wore one for the first time, my two year old daughter grabbed the shirt and snagged her fingernail and tore the the shirt which is a knit polo shirt! for a company that prides its self as (athletic) their products cant hold up to a two year old toddler.....pathetic! so during our discussion about the incident the cs rep told me that the snag wasn't their fault! I interned told her that their clothing is faulty! iguess they dont like a customer telling them the truth! long story short they offered me 10% off my next purchasea simple exchange is all I wantedoh well, no worries, surly consumers will get fed up with sub par foreign materials, being marketed to them as quality!
Ordered $worth of merchandise as a Christmas gift and did not receive anythingContacted Under Armour and was told there's nothing they can do
Placed an order from Under Armour on 12/17/in the total amount of $ The items were Project Rock backpack, Unstoppable Move pants, Unstoppable Move sweatshirt and Dominate water bottleThe order number is P-XXX-XXXX-XXXXI paid with a Visa cardThis order was scheduled to be delivered on 12/or 12/When it did not arrive I contacted Under Armour and spoke with Curtis and for my trouble I was told I would receive a $credit and they would resend the order which would arrive on 12/We even confirmed that FedEx would have to get a signature this time to deliver the packageOnce again the package did not arrive on 12/I contacted Under Armour and spoke to Curtis again and this time he told me no replacement package was sent and that one would not beHe actually said he did not recall our previous conversat
Under Armour Promised a gift card for for a returned productThey did not issue a gift card
Under Armoour promised to issue a gift card for a product that literally fell appartI mailed the product to them as instructed by their customer service rep via chatI recieved a conformation that the item was recieved by themTheir website now says they do not have a record of the returnI have tried all afternoon to reach them by chat on their website and by phonePhone wait times are hr +, chat wait times are 30-minutes and then chat disconects
reference inquiry# XXXXXX-XXXXXX
Your reference number ***
Transcript of Chat with Under Armour Customer Service:
Chat By Chat (Jose F.) (11/15/XXXX XX:XX PM)
01:07:PMThanks for choosing Under ArmourMy name is Jose F.., How may I help you?
01:08:PM*** ***: Hi I have a UA hoodie that I got a while back but haven't worn untill about a week ago, The first time I washed it the logo fell off in th
Under Armour intentionally misrepresented the appearance of one of their products and also acknowledged they gave wrong info but refuses to help
I was excited when my recent Under Armour order C-XXX-XXXX-XXXX arrived, however upset the shirt colour/texture was falsely misrepresented on the website and what I received looks worse than what was shown
After multiple calls, I was finally able to reach customer support and said I wanted to exchange it for something else and still be able to apply the discount I received for this item on a different item (approx 40% off - around $24.33) however was told by a customer rep that I could only exchange for a different colour/size of the exact model shirt - which is contrary to info given to me the day before by a different UA agent who assured me I would receive the discount on anything else
Rep said he could not do anythingHow can a company as big as Under Armour not be able to do anything to assist customers, especially when the
Returned item but haven't received the refund
Submitted an order online P-XXX-XXXX-XXXX at underarmour.com on 6/19/for items including Girls' ColdGear(r) Infrared Powerline Insulated JacketXXXXXXX-XXX-YMDBlack (BLK), YMD totaling I paid using a $UA gift card and the rest went on my VISA card ending in x On November I contact UA support because the Jacket had a defect that the bottom of the zipper was separating from the fabric They didn't have the product in stock any longer so they couldn't do an exchange, however they could process a refund I opted to do this They gave me a reference number of XXXXXX-XXXXXX I also ordered a new coat from them Once I received the new coat, I returned the old defective coat On December I received an email from UA that they received my return, "Just a heads up that we received your recent Under Armour returnBelow, you will find the items that have been refunded to your accountEvery product returned will be
I placed a order in August, never recieved it Asked for a gift card to replace items that had sold out
I placed a order with you guys in AUgust, It never came I called and got a gift card issuedI placed another order and the supervisor Steven cancelled the orderI called back to get the gift card reinstated several times, finally got it reinstatedSteven noted my account that only he can take the orderGot transferred to him and he cursed me out, refused to take the order and cancelled the gift cardsNo one will take the order, and now I am out money and gear
I contacted UA via Chat regarding Product Defect; customer service refused to exchange or refund item
Good Evening, I contacted your company via Chat and I am really disappointed at your Customer Service at not striving to keep customers and/or providing better quality garments/items The following is a copy of the chat transcript that took place today XX-XX-XXXX with your employee "TIMOTHY O":
Timothy O.: Thanks for choosing Under ArmourMy name is Timothy O.., How may I help you?
Jeanette ***: Hello Timothy
Jeanette ***: how can I contact Under Armour about a defective item?
Timothy O.: I can assist you with this
Jeanette ***: I bought a pair of compression heat gear shorts and in less than months they are rippedThe quality of the seams have resulted in bad quality
Jeanette ***: thank you Timothy
Timothy O.: I am sorry to hear about thisWhere did you purchase these shorts?
Jeanette ***: I bought them through underarmour.com, but for some
I returned a previously purchased item for a refund within the allowable return time periodIt has been over a month and have not received my refund
I placed an order for a pair of shorts on June 12, totaling $They were to be delivered in three days as I paid $in expedited shipping costsThe shipping time period promised was not met so I requested a refund of $which I did receive back on June 16, The item was returned back to Under Armour as it was too smallI confirmed they received the item back on July 5, Since that date, I have called inquiring about the balance of my refund on five separate occasions, with the last call being to a supervisor named Tyler MOn August 9, I was insured each time I called that my refund was processed and had left their accountI was told to call PayPal to look for my refund instead, which I did on two separate occasionsPayPal assured me the issue was with Under Armour as they had not received funds back
I haven't received my exchange order
I sent under armour a pair of boots for an exchange and they received the order June 13, processed it June 30th?? It was supposed to take to business days for it to process
It's July 13,2017, a month later, and I still haven't received my orderThey claimed it it's still processingExtremely bad serviceNever again
Reference: XXXXXX-XXXXXX,
order # P-XXX-XXXX-XXXX
Charged times for Same Purchase
I had a subscription to ArmourBoxIt was cancelled because I refused to pay times for the same ItemI want my subscription re enabled
Searching for L/XL Under Armour Men's Headline Stretch Fit Cap and received one that fits well, a black logo and black color, the grey logo doesn't
I need underarmour to send me the L/XL sized Under Armour Men's Headline Stretch Fit Cap and received one that fits well with a black logo and black color; and another one that does NOT fit well at all with a grey logo and black color
Please help me locate the Under Armour Men's Headline Stretch Fit Cap in size L/XL with black logo and black color for the cap
refused to refund money after merchandise sent back with return authorization
Bought on Dec, arrived and returned on Dec, after speaking with a repesentive was given the authorization to return merchandise was instructed to use the label in the box for return I returned the merchandise as of today after many calls trying to reslove this issue I have yet to recieve a refundAsk to speak with a supervisor several times only to be told we will get back in touch with youWhen calling Under Armour I have waited for a representive upwards of an hour several timesThis type of business practice is unacceptable and unprofessionalIm a Disabled Veteran who lives on a fixed income, this was susposed to be a Christmas Gift for a family member but turned in to a nightmare and Under Armour is not responding to my calls or taking my requests seriously
Bought shoes that were miserable on my feetNo arch support or anythingTried to return less than 24hrsThey told me yes than no
01/09/
Purchased 1/09/
Model: bandit
Payment :visa $
On June 27, 2017, I returned merchandiseUA has not refunded meUA customer service line is deadUA "chat" does not connect
Order numbers: P-XXX-XXXX-XXXX and P-XXX-XXXX-XXXXI bought running clothesUA charged my credit cardUA never sent one item (running shorts)On June 28, 2017, I returned various items that did not fit, using the box and mailing label provided by UA for free returns
UA has not refunded meUA has not contacted meUA customer service line never connects to a personUA chat box on website times out after minutes and never connects