Budget Dumpster LLC

We apologize that you continue to be dissatisfiedThe customer agreed to our Terms and Conditions that did not include weighing the materials on-site nor do we have the ability or give the customer the impression this service was providedIn addition, the customer authorizes Budget Dumpster retains credit card information and charge the credit for rental fees and all other chargesBudget Dumpster is a reputable, national brand that does not engage in any unethical activities as the customer has impliedUnless the customer has some documentation, we would appreciate unsubstantiated accusations to stopIn regards to the weight ticketThis is the official documentation associated the materials disposed in your dumpsterIt is not a standard industry practice to provide an itemized list of materials that were disposedThe call recordings from your rental have been made available, please consult these at your earliest convenience

It is essential to address the continued defamatory statements that the customer continues to utilizeBudget Dumpster is a national, reputable brand that has never participated in lying, threatening or unethical business practices with this or any customerThe customer must consider that the Revdex.com does not have any authoritative powers to enforce Budget Dumpster to provide any financial reimbursement or mandate involvement with your complaintWe actively respond as a benefit to our customers on our own accord, in an effort to resolve issuesThe customer’s situation and claims have been completely investigatedThere is no evidence of threatening or even inconsistent statements in any of the email correspondence or telephone recordingsThe customer is simply being provided the necessary information, if they decide to continue to disregard the mutually agreed upon the Terms of ServiceWe can offer this or any other documentation at the request of the Revdex.com or the customerThese records also indicate the lack of the customer’s communication and ensure that the weight ticket was sent via email to the customer successfully on 12/21/4:pm ESTAs shown on the weight ticket, the information is automatically generated from a government regulated system to ensure accuracyIt also matches our records of removal on 11/25/To further guarantee the correctness and lack of bias, the landfill uses a variety of information such as the Ticket Number, Cr, Date, Times, and other data that when combined indicates the appropriate party to billIt is of benefit that the name, address or other specific customer information is not displayed on the weight ticket, which in theory could compromise the resultsThe landfill sent the correct bill to our hauler, then a different amount was incorrectly charged to Budget DumpsterWe have apologized that the customer received the incorrect bill, but took full responsibility and corrected the issue immediatelyIf the customer does not take responsibility for the materials put inside their dumpster, by not settling the balance due, it will subject them to the collections processAll of the information that we have provided is based upon documentationWe do wish to continue to correspond with the customer to resolve the concernsHowever, it will not be at the expense of our online reputationWe hope both the Revdex.com and the customer can take this documented information into consideration and make a determination on the matter

We would like to first apologize for any confusion, but this situation is much different than the customer has describedPer the call recording, the customer was not “told” or instructed to rent the smallest dumpsterAt the time of the order our representative did communicate to the customer the weight limit associated with their dumpsterThis information was also successfully sent via email multiple times and is always available on our websiteBudget Dumpster had no influence over the amount of materials that the customer decided to put inside the dumpster or the weighing of the materialsA state certified Weigh Master determined the weight of the customer’s materials in a highly regulated, governmental processDespite the customer’s claim of providing “no proof,” we successfully sent a weigh ticket from the landfill, which further documents the exact weight of the customer’s materialsThis is an official document that certifies the weight of the materialsThe customer’s attorney has not responded to our communication efforts and it is likely a result of our documentation of the customer’s materialsThe customer has not provided Budget Dumpster with any proof that they did not exceed the weight limitWe would be willing to take pictures into consideration, but photographs can only portray volume, not weightThe customer was successfully sent documentation and we consider this a closed matterWe will not be refunding the valid charge and upon Revdex.com request will provide any additional information

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, Austin F*

We would like to apologize to the customer for any inconveniences associated with the failed delivery of the dumpsterOn 11/18/15, we arrived at the customer’s location and due to space limitations we were unable to successfully deliver the dumpsterPer the mutually agreed upon Terms of Service, customers are subjected to a $fee for failed delivery for reasons outside of Budget Dumpster’s controlHere is a relevant excerpt from the Terms of Service: Dry Run Charge(s): Budget Dumpster L.L.Ccharges a fee for unsuccessful container pior drop-off attemptsWhen this happens, we call this a "dry run"When a container is unable to be dropped off or picked up due to the following reasons, a fee is charged to the customerValid reasons for us to charge a client the dry run fee include but are not limited to; overloaded containers, low laying power lines or tree branches, cars or any items or materials blocking access to pick up or drop off a container, door open on a container, material heaped up or hanging over the sides of the container, containers that are too heavy to be removed, locked gates or fences, inaccessible driveways or parking lots for any reason(s) out of our controlThe dry run fee can range anywhere from $150-$This fee covers drivers pay, fuel, and time for re-routing the drivers planned schedule which takes an immense amount of workWe made every effort to avoid failed service attempts because they are very costly in terms of time and money for all parties involvedDespite the fact that the customer was deserving of a Trip Fee per our Terms of Service, we decided to act on the best interest of the customerWe did not immediately charge the customer and returned to the location with a smaller truckUnfortunately even with the smaller truck, the location did not provide enough space to safely deliver the dumpsterThis 2nd failed attempt resulted in the $feeThe fee was not a result of cars, or even the first attempt, it is a result of the customer not providing enough space to maneuver and safely place the container on the propertyWe hope that the customer can consider that this is not a punishment fee, but rather a recoupment cost to cover the time and money lost associated with a failed deliveryIn addition, the customer is only being subjected to of the failed deliveriesWe appreciate the customer’s feedback and businessThe customer has paid in full, we consider this a closed matter and will not be providing a refund reversalHowever, we are willing to provide the customer and the Revdex.com additional documentation at their request

We apologize to the customer for the failed delivery attempt that resulted in an additional chargeEvery effort was made to provide service, but could not due to the street being too narrowAt the time of the order, we communicated the terms associated with delivery of the dumpsterIn addition, these terms were reiterated via email and on our websitePlease refer to this excerpt from the Terms and Conditions: In the event that Budget Dumpster attempts to deliver or piEquipment and is unable to do so for any reason beyond Budget Dumpster’s control, including, but not limited to, overloaded Equipment, low lying power lines or tree branches, blocked access to the delivery or pilocation, damaged Equipment, locked gates, fences or parking lots, inaccessible driveways and/or the storage of prohibited items or substances in the Equipment (collectively referred to as “dry run”), then Budget Dumpster shall be entitled to an dry run inconvenience fee The standard dry run inconvenience fee is $150.00; provided that, if Budget Dumpster incurs additional charges, fees, fines, penalties costs and/or expenses related to the dry run, then Budget Dumpster may increase the dry run inconvenience fee in order to recoup any such charges, fees, fines, penalties costs and/or expenses Customer acknowledges and agrees that Budget Dumpster is authorized and entitled to charge to Customer’s credit card the amount of any such dry run inconvenience fee We again are very sorry and understand the width of the customer’s street is out of the customer’s controlPlease consider, it is not the size of the container, it is the large trucks used to transport the container that could not safely maneuver on the streetBudget Dumpster will not be refunding the valid chargeHowever as a courtesy to the customer, we offered that if another dumpster company using a roll off dumpster rental truck can successfully deliver a container, we would refund the chargeUpon request, we are willing to provide any additional information or documentationThank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their response stated that they specifically told me they were coming out on Friday, October 2nd and that it falls entirely on me because the dumpster was blockedThat is and such a lieI cannot believe they do business like this! They did not said they were coming out FridayEven Dale, the supervisor who I spoke with, admit it was not scheduled for Friday and said "at the latest" was Monday, October 5thAnd the only reason why they were there Friday was because I had request for "as soon as possible" and Friday was the day the picked to be there without my knowledge until the driver was already at the propertyThe Director of Quality has contacted me in regards to this issue and is investigating the matterI do not wish to close this complaint until I hear further from him Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They did NOT send us the actual weight ticket until now, this is the first time we have seen anything from Budget Dupster except repeated copies of their invoices and threatening phone messages about how they are going to "send us to collections" if we don't pay them right nowAnd, by the way, they lied when they said we stopped communicating with them, because they were informed that we would be taking this situation to the Revdex.com to be sure that we were not being overcharged, since they had already tried to charge us over $incorrectly for our dumpster And, if, as they claim, the dumpster had gone directly from our yard to the landfill, then the date on the ticket would be differentIt wasnt picked up on Nov25th And what identifier do they use to show what dumpster comes from where, because I still think they have the wrong one Regards, [redacted]

The $charge for not being able to deliver the dumpster is valid and will not be refundedAdditionally, it was authorized by the customerPlease refer to this excerpt, specifically the final portion, from the Terms and Conditions that the customer agreed to by renting the dumpster: Delivery and Pick Up of EquipmentBudget Dumpster will use commercially reasonable efforts to ensure timely delivery and pick up of Equipment; provided that, due to circumstances beyond our control, including, but not limited to, inclement weather, hazardous roads and/or driving conditions, traffic delays, motor vehicle accidents, delays at landfills and equipment failure, we cannot and do not guarantee delivery times or datesBudget Dumpster will not be liable to Customer under any circumstances for costs, expenses, losses and/or damages incurred by Customer in any manner relating to such delays Upon the delivery of the Equipment to the location as designated by Customer, Customer shall not move, transport or attempt to move or transport (either directly or indirectly) the Equipment from the designated site without prior notice to and consent from Budget Dumpster, which may be withheld within the sole discretion of Budget Dumpster In the event that Budget Dumpster attempts to deliver or piEquipment and is unable to do so for any reason beyond Budget Dumpster’s control, including, but not limited to, overloaded Equipment, low lying power lines or tree branches, blocked access to the delivery or pilocation, damaged Equipment, locked gates, fences or parking lots, inaccessible driveways and/or the storage of prohibited items or substances in the Equipment (collectively referred to as “dry run”), then Budget Dumpster shall be entitled to an dry run inconvenience fee The standard dry run inconvenience fee is $150.00; provided that, if Budget Dumpster incurs additional charges, fees, fines, penalties costs and/or expenses related to the dry run, then Budget Dumpster may increase the dry run inconvenience fee in order to recoup any such charges, fees, fines, penalties costs and/or expenses Customer acknowledges and agrees that Budget Dumpster is authorized and entitled to charge to Customer’s credit card the amount of any such dry run inconvenience fee Please consider, this is not a punishment fee, but rather we are recovering our various costs of not being able to deliver the dumpster and to reroute our schedule of serviceThis fee is an industry standard that was communicated multiple times prior to delivery in an effort to prevent it from occurringIf the customer or Revdex.com has any questions or require any additional documentation, we will provide it upon requestThank you

We would like to first sincerely apologize for the negative experienceOn 11/13/17, the customer had dumpsters delivered making the day rental period to end on 11/23/The customer contacted us on 11/14/17, setting up the removal of both containers to occur the following dayOn 11/15/17, we arrived on-site and could only remove one of the containers due to the other being overloaded with materialsA representative contacted the customer and left a voicemail explaining the necessity to off-load the excess materials and to contact us once it is completed to schedule to removal of the containerAccording to our records, the customer did not contact us to schedule removal until 12/5/Unfortunately, the representative made a billing mistake and subjected the customer to extension charges for using the container beyond the rental period for both dumpsterThe customer should have only been subjected to extension charges associated with the overloaded container that was not scheduled for removal until days beyond the day rental periodThe customer has been refunded for the extension charges associated with the non-overloaded dumpsterThis documentation has been attachedWe are very sorry for this issue, but will not be refunding the valid extension chargePlease contact us for any additional information or documentation

We are very sorry and understand the delayed service may have incurred additional costsHowever, at the time of the order the customer agreed to our Terms of ServiceAs mentioned previously, here is an excerpt from our Terms of Service: Budget Dumpster will not be liable to Customer under any circumstances for costs, expenses, losses and/or damages incurred by Customer in any manner relating to such delays.This information was also successfully sent to the customer prior to the delivery of the dumpsterWe do not feel this situation warrants a refund and hope the customer can take this agreement into consideration

We would like to first apologize to the customer that he remains dissatisfied with his dumpster rental experienceThere are many aspects of this process that we would like the customer and the Revdex.com to take into considerationThe weight limit associated with the dumpster was properly communicated at the time of the order, multiple times via email and always available on our websiteWhen the dumpster was removed from the customer’s location, it was taken directly to the landfillThe customer’s materials were weighed multiple times in a highly regulated, governmental processIt was determined by a state certified Weigh Master that the customer’s materials weighed tons or tons over the maximum weight limitBudget Dumpster has zero influence over the weighing of the materials or the amount of materials that the customer decided to dispose of into the dumpsterThe customer stated “there is no way” that this could be trueHowever, the customer’s materials weighed more than double the maximum weight limitThis infers the customer does not have a true understanding of the weight of his materialsWe are willing to take pictures into consideration, but pictures can only convey volume, not weightTo be clear, it is not the volume of materials, it is the actual weightIn addition, upon request we can provide a weight ticket from the landfill to further document the weight of the customer’s materialsIt is true that this not the only complaint regarding overages, however only 20% of Budget Dumpster’s customers exceed the weight limit, with many choosing to do soThe customer has taken financial responsible for the overage fee and we are more than willing to address any additional concerns

We are sorry that this fee was incurredThe customer is required and agreed to have the location properly prepared for the piof the dumpster for the entire designated dayThis includes keeping the location free of any obstructions and the materials must be within the confines of the dumpsterWhen we arrived on-site, our records indicate that the location was not properly prepared for pidue to the dumpster being overloaded with materialsWe make every effort to remove containers, however due to our tight schedule of deliveries and pick-ups it does not provide us the opportunity to remain on-site for an extended period of time to allow customers to prepare the container for removalAs mentioned previously, per the mutually agreed upon Terms of Service, we are able to subject customers to Trip Fees for any reason beyond Budget Dumpster’s control, which includes the overloading of containersThis fee remains unpaid and according to our records, the customer has requested to be subjected to the collections processWe consider this issue a closed matter

We sincerely apologize for the issues associated with renting a dumpster and the customer been financially compensated for the delayThis documentation has been attachedA contributing factor that resulted in delays was that location was not clear to safely remove the container due to a vehicle on-sitePer the mutually agreed upon Terms and Conditions, this would incur a $Trip FeeHowever, in an effort resolve the entire situation for the customer, we did not subject the customer to this valid chargeIn regards to the overage charge, attached is the Weight Ticket from the landfill, which certifies that the customer’s materials exceeded the weight limitBudget Dumpster does not have any influence over the amount of materials the customer put inside the dumpster or the state-regulated weighing process performed at the landfill.We again apologize to the customer, but we will not be refunded the authorized overage chargeThe balance due has been paid in fullUpon request, we are willing to provide any additional information or documentationThank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I believe this company will lie to get there point across if and now try and intimidate a customer with threats which I will take to my Lawyer, I reject this so called company"s Bait and switch style

We apologize to the customer for any confusionAt the time of the order, the representative properly communicated the weight limit associated the dumpster and the fees associated with exceeding itThis information was also successfully sent via email prior to delivery of the containerWhen the removal of the container occurred, the dumpster is sealed and taken directly to the landfillThe materials were weighed multiple times in a government regulated process and a state-certified Weigh Master determined the customer’s materials weigh tons or tons over the ton weight limitDespite the details of the complaint, on 9/28/the customer was provided via email the weight ticket from the landfillThe weight ticket has been attached and is the official document that verifies weight of the customer’s materialsThe landfill was able to verbally verify the weight on 10/27/Also attached is a photo of the customer’s container taken due to a Trip Fee for not being able to successfully remove the containerIn the photo, the dumpster is filled to capacity and includes concreteAlthough volume does not determine weight, it can be inferred that this total amount of materials would be rather heavyIn addition, due to the customer exceeding the limit by over tons, the customer is not able to accurately estimate the total weightWe understand that estimating weight can be difficult and apologize this fee may have been unexpectedHowever, Budget Dumpster did not have any influence over the weighing process or the amount of materials that the customer decided to put inside the dumpsterWe are simply recuperating the additional disposal costs that the customer incurredThe balance due has been paid in full and we consider this a closed matterUpon request, we can provide any additional informationThank you

We would first like to apologize to the customer for a negative experienceYour feedback and business is very important to usYour comments regarding customer service will be reviewed and addressed internallyFor the overage charge, we are sorry that this fee was unexpectedEstimating the weight of materials can be difficult and do acknowledge that the absorption of rain can increase the total weight, but we would like both the customer and the Revdex.com to consider a few aspectsOur dumpsters are constructed to drain liquid that enters and when it is picked-up, it is elevated into a position, which allows any remaining liquid or in this case rain to evacuateThe complaint states that the dumpster was nowhere near fullThis charge is based upon the weight, not volume of the materials in the containerFor reference purposes, our dumpsters are able to hold tons of materialsBudget Dumpster did not control or influence the amount of materials that was put inside the dumpster or have any impact on the government regulated weighing processAfter being alerted to the customer’s displeasure, we secured additional documentation from the landfill in the form of a weight ticket, which further confirmed the overage chargeThis Weight Ticket has been attachedWe are again, sorry and willing to provide any additional information or documentationThere is no intentions of reversing the valid charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] my employee was at the job site and there driver mentioned the trees that had been put illegally put in the dumpster,before my employee could jump down and push trees to the middleof the dumpster the driver left.Budgetbumpster was only looking out for there own interest and did not make sufficent effort to get dumpster removed in good faith.I think they like to get extra charge of $150!THey lost a good customer and I will dispute this charge .I make in my business to go out of my way to make sure jobs get complete,not try to make excuses and try to backcharge my customer

The customer rented a dumpster with a ton weight limitWhen the dumpster was removed from the customer’s location, it was taken directly the area landfillThe materials were then weighed multiple times in a highly regulated, governmental processA state certified Weigh Master determined that the customer’s materials weigh tons or tons over the weight limitTo further document the weight of the customer’s materials, we provided a weight ticket from the landfillOur records indicate that this documentation was successfully sent to you via emailPlease consider, we have zero influence over the landfill, the weighing of your materials or the amount of materials that were put inside your dumpsterWe appreciate you taking financial responsibility for this fee and the disposal of your materialsOur representatives have worked extensively with this customer to alleviate the concerns, however the customer has refused communicationWe are very willing to provide any additional information, including re-sending the documentation, upon request

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello,It is not possible that the dumpster had tons of waste, and Budget dumpster ascertains that they weighed the dumpster when it arrived at their siteHow do I know it did include waste from other sites? They should have weighed the dumpster at my home before leaving my property to prove it was over the weight limitAlso, no one from Budget Dumpster called me to ask my permission to charge my credit card for this charge of $120.75, as well as the $for the extended timeWhen I spoke to Danny at 910-660-extension on Thursday, July 20th, He advised me that the phone call was being recorded and that the dumpster fee of was for a day rental from July 24th 2017- August 3rd and the dumpster would automatically be picked up and that I should be sure to have all vehicles out of the driveway because there was no guarantee what time they would deliver and pick up the dumpsterIF I wanted an EARLIER pick up I should call the number above, otherwise the dumpster would be picked up on August 3rdBudget Dumpster is now changing their storyI would like to obtain the recorded conversation and proof of what was in the dumpster, otherwise there is no proof that what I put in the dumpster weighed over tons Regards, [redacted]