Budget Dumpster LLC

We appreciate the customer’s feedback and apologize that he remains dissatisfied despite working extensively with himPer the call recording of the initial order on 1/14/at 4:pm EST, the representative clearly communicated at length the logistical concerns associated with putting a dumpster in an alley, as well as the Terms, if service could not be providedBeyond explaining the Terms of Service directly to the customer on the telephone, we successful sent the Terms via email and this information is always available on our websiteHere is an excerpt from our Terms of Service that references the issue in question: Dry Run Charge(s):Budget Dumpster L.L.Ccharges a fee for unsuccessful container pior drop-off attemptsWhen this happens, we call this a "dry run"When a container is unable to be dropped off or picked up due to the following reasons, a fee is charged to the customerValid reasons for us to charge a client the dry run fee include but are not limited to; overloaded containers, low laying power lines or tree branches, cars or any items or materials blocking access to pick up or drop off a container, door open on a container, material heaped up or hanging over the sides of the container, containers that are too heavy to be removed, locked gates or fences, inaccessible driveways or parking lots for any reason(s) out of our controlThe dry run fee can range anywhere from $150-$This fee covers drivers pay, fuel, and time for re-routing the drivers planned schedule which takes an immense amount of workDelivery and Pick Up of Containers / Acts of God:We make every effort possible to ensure timely and reliable delivery and pick up of containersHowever, due to circumstances beyond our control,we cannot and do not guaranteedelivery times or datesInclimate weather, hazardous roads and driving conditions, traffic delays, motor vehicle accidents, delays at landfills, equipment failure, etc., happen occasionally and we cannot be responsible for these delaysWe provided the customer, as we do all of our customers, every opportunity to avoid additional chargesWhen the customer called to schedule the pickup of the dumpster on 1/18/at 3:pm EST, it was communicated that service would be provided on 1/20/We arrived at the customer’s location and it was determined that the dumpster was unable to safely be removed due to icy conditions, which results in a $fee The customer’s complaint is attempting to pass the responsibility for the failed piupon the local municipality, which would infer that Budget Dumpster is not liableHowever full responsibility for situation lies with the customer, who disregarded our efforts to avoid this exact issueHere is a relevant excerpt from an email successful sent to the customer on 1/14/16: We charge a minimum fee of $if we cannot deliver or piyour dumpster for any reason(s) outside of our control, or to return and relocate your dumpster after it has been delivered*The area leading up to the requested placement of the dumpster must also be cleared of any ice or snow Please consider, due to the customer not providing a clear pathway to the container, we were also negatively impactedWe made every effort to the remove the dumpster on timeBudget Dumpster cannot control the plowing of city streets, any more than the customerHowever, what can be controlled is the customer’s ability to provide a clear pathway to the dumpsterAs described in our Terms of Service, Budget Dumpster takes responsibility for any failed service within our controlThus making all other external factors the personal responsibility of the customerThe customer accepted responsibility for all the Terms of Service, including the necessity to clear the pathway to the dumpster, by engaging with Budget DumpsterThis is an excerpt from our Terms of Service: By using or engaging in our service(s), you hereby acknowledge and agree to the terms and conditions belowBudget Dumpster LLC takes all dumpster orders over the phone or via our websiteTherefore, we are unable to obtain a written and/or signed service agreementFor all intents and purposes regarding financial and/or legal issues, the terms and conditions found here shall constitute a legally binding service agreement and shall have the same force and effect as a signed service agreementIF YOU DO NOT AGREE WITH THESE TERMS AND OR CONDITIONS, DO NOT USE OUR SERVICE(S)We apologize for any confusion and are very willing to provide any additional information or documentation at the request of the Revdex.com or the customerWe consider this a closed matter and the customer has paid in fullThere will not be any reversal or refund of the valid charge

Budget Dumpster will not be refunding the valid chargesWe have provided the appropriate documentation to the customer, which certifies the exact weight of the materials and the extra disposal of the televisionThis document has been attachedDue to the extensive government regulation, this weight ticket is the only official documentation associated with the weighing of the materialsWe are more than willing to take the customer’s pictures into consideration, but it will not influence our stance on the matter

We apologize for the inconveniences associated with the delayed delivery of the dumpster and the customer has been refunded in full (attached.) It was the customer’s decision to not have the dumpster delivered the following business day and the customer will not be subjected to the fee for
cancelling the order. The schedule of deliveries and pickups is created on a daily basis, based upon fuel efficiency and other logistical factors, much like other national delivery servicesWhen issues arise, it pushes deliveries to the next day, which was the cause for this delayed delivery. The customer service representative did communicate that the dumpster would arrive the following business dayAgain, we do apologize that it did not occur, but the customer service representative was acting under the correct assumption that it would be delivered the next day, Friday October 16, 2015. The customer’s complaint has referenced “breach of contract,” please refer to our Terms of Service: http://www.budgetdumpster.com/terms-of-service.phpHere are relevant excerpts from the Terms of Service: “Engaging In Our Service(s) Constitutes A Legally Binding Service AgreementBy using or engaging in our service(s), you hereby acknowledge and agree to the terms and conditions belowBudget Dumpster LLC takes all dumpster orders over the phone or via our websiteTherefore, we are unable to obtain a written and/or signed service agreementFor all intents and purposes regarding financial and/or legal issues, the terms and conditions found here shall constitute a legally binding service agreement and shall have the same force and effect as a signed service agreementIF YOU DO NOT AGREE WITH THESE TERMS AND OR CONDITIONS, DO NOT USE OUR SERVICE(S).We CANNOT and DO NOT guaranteed next day service for deliveries or pickupsIt may take us up to hours to service your dumpster depending on all of the above circumstances and how busy our schedule isIf you do not agree to these terms, please do not use our service.”Budget Dumpster considers this a closed matter, since the customer has been refunded in fullWe have no intentions of compensating the customer any further as requested in the desired settlement. We are a national, reputable company that would never sacrifice our brand by “scamming” a single customerBy using the term “scam artist” the customer is implying actions of criminal wrong-doings, which is obviously not the casePlease consider, the continued use of terms such as “scam artists” may result in legal action

Revdex.care happy to provide any additional information upon requestThe customer claimed ‘fraud’ in the initial review and we would like clarificationThis is a claim that we take very seriously and it is something that requires substantiation or cannot be posted publicly online. In regard to the requested clarification: "We provided the customer, as we do all of our customers, every opportunity to avoid this additional charge."Per the call recording, our representative properly communicated the weight limit associated with their dumpster and fees that will be incurred if it is exceededThis information was successfully sent via email on occasions and also always available on our websiteBudget Dumpster did not have any control over the amount of materials put inside the dumpster or the weighing of the customers materialsWe do understand that estimating the weight of various materials can pose concerns, but as mentioned previously we are completely transparent regarding the Terms, in an effort to avoid this issueIn addition, we provide resources such as a dumpster weight calculator, which was made available to the customerThis was in no way a hidden fee, it is a recovery cost for the additional disposal at the landfillThe customer continues to pass blame, but per the Terms of Service it is the customer’s responsibility for the materials put inside the dumpsterPlease consider the first paragraph of our Terms of Service: By using or engaging in our service(s), you hereby acknowledge and agree to the terms and conditions belowBudget Dumpster LLC takes all dumpster orders over the phone or via our websiteTherefore, we are unable to obtain a written and/or signed service agreementFor all intents and purposes regarding financial and/or legal issues, the terms and conditions found here shall constitute a legally binding service agreement and shall have the same force and effect as a signed service agreementIF YOU DO NOT AGREE WITH THESE TERMS AND OR CONDITIONS, DO NOT USE OUR SERVICE(S).Thank you

Budget Dumpster is a national, reputable brand that would never “scam” or deceive a customerAfter reviewing the call recordings and email correspondence with the customers, it is evident that the customer is confused or choosing to disregard our informationOn 10/7/15, the customer ordered via
telephone, where it was clearly communicated to the customer that their dumpster has a 4,pound weight limit and if they were to exceed this weight limit, it would result in a pro-rated charge of $per additional tonThis specific information, along with the receipt, was then successfully sent to the customer via email on 10/7/at 8:amIt is also always listed on our website. We provided this customer, as we do all of our customers the opportunity to avoid the additional charge associated with exceeding the weight limitOnly about 20% of our customers exceed the weight limit, making this customer in the minority with those who do not adhere to the Terms of ServiceThe customer’s dumpster was pickand taken directly to the landfillBudget Dumpster has zero influence over this highly regulated weighing process, which is conducted by a State Certified Weight Master. Per our transparent Terms of Service, which the customer agreed to by renting the dumpster, the customer must take responsibility for the materials that they decided to put inside the dumpsterThe customer was provided a weight ticket from the landfill to further document the weight of the materials inside the dumpsterThe weight ticket is accurate and does not have any discrepancies, despite the claim from the customer Budget Dumpster will not be reversing the valid chargeIf the customer continues to leave the balance unsettled, we will be forced to subject the customer to the collections process.Additionally, the customer has referred to our business as “bait and switch” and “scam,” which implies criminal wrongdoingSince this is not accurately reflective of the situation, or Budget Dumpster, it is libel and defamatoryIf the customer continues to falsely describe our business on the Revdex.com or any other medium, we will consider taking legal action. The customer’s invoice has been attachedIf the customer would like to hear any call recordings, they must contact us directly due to it containing sensitive credit card information

It is our company’s policy to not automatically pick up dumpsters, not to incur additional charges, but rather give our customers enough time to remove all of their unwanted materialsAt the time of ordering the dumpster, our representative clearly communicated that it is required to call in to
schedule a piof the dumpsterWe do not allow customers to schedule the pick up until the dumpster has been delivered to the location. The aspect of the rental was also communicated to the customer via email on 6/15/The email states: “Extra charge: A fee of $per day will apply beyond the ‘last day’ as noted on your invoiceYou are responsible for scheduling the dumpster pick-up.” This portion of the email (attached) was omitted from the customer’s complaintThis information is also always available on our website. A majority of customers prefer our pipolicy and we have not intentions to change itWe apologize for any confusion, but we have been completely transparent with the customer, giving every opportunity to avoid this additional chargeThe balance has been paid in full and we consider this a closed matter

We are sincerely apologetic for the delayed serviceAlthough we are in agreement that service could have been improved, this situation does not warrant a refundThe customer was able to utilize the dumpster to dispose of waste, which is the high majority of the total costIn addition, when the
customer contacted us for the removal of the container, same-day and next day service was requestedPer this call recording, the representative informed the customer that we were operating in a 1-day window.Please reference this excerpt from the mutually agreed upon Terms of Service:Delivery and Pick Up of EquipmentBudget Dumpster will use commercially reasonable efforts to ensure timely delivery and pick up of Equipment; provided that, due to circumstances beyond our control, including, but not limited to, inclement weather, hazardous roads and/or driving conditions, traffic delays, motor vehicle accidents, delays at landfills and equipment failure, we cannot and do not guarantee delivery times or datesBudget Dumpster will not be liable to Customer under any circumstances for costs, expenses, losses and/or damages incurred by Customer in any manner relating to such delays.Please consider, the customer contacted Budget Dumpster for the removal days past the rental period and day prior to needing the removalThis simply did not provide us with the best opportunity to remove the dumpster at the desired timeWe apologize for misinforming the customer that the removal would occur on 7/29/16, but have no intention of providing a refund and consider this a closed matter

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
1) We have worked with other dumpster companies and we have extensive experience with the industry.2) We placed a first order to try this company (Budget Dumpster) and (as for other dumpster companies) we set up the dumpster for a period of time and it was picked up with out us calling in to request for a pick upSot we did not call on the first order to request for a pick up and yet the dumpster was picked up on due time We have only made three orders and we have done enough to assess that we are disappointed with the services3) There was an agreement with the representative providing a 50% desc on the total of that invoice refuted here because he understood that this is a "regular miss" of new customers; such agreement was not honored at the end as retaliation towards us for raising up a claiming that the terms were not completely and clearly disclosed to us4) Furthermore, I was informed that there are three or four of this cases every week, which is an indication of how the disclosure of terms are not clearAs far as I know the other companies we have worked with does not have that ratio of misunderstood terms; we have worked with other companies with out a glitchTo me this seems conveniently not clear for the customer however conveniently fit for Budget Dumpster.5) The representative whom attended me said that the terms will be as well explained in the email which I read and the "call to pick up request" terms are not there.6) Furthermore, the representative who unlawfully charged our card while we were still dealing with this issue and without an agreement he acted unprofessionally by charging us with out our authorization
Regards,
*** ***

We would like to first, sincerely apologize to the customer for the inconveniences associated with the failed delivery attemptIt is evident that the customer does not understand why the Trip Fee was incurredWhen we arrived at the customer’s location, we were unable to successfully deliver the
container because of space limitationsIt was reported that in order to deliver the dumpster, the driver would have needed to drive over the neighbor’s private propertyThis is not only illegal, but against our policies due to the liability concerns. It is essential for the customer and the Revdex.com to understand the failed delivery was not a result of the customer’s property, specifically the grade of the driveway or side yardIt was a result of not having enough space to maneuver in the street to place it on the customer’s propertyWe made every effort to provide the container, without subjecting the business and customer to safety and legal liabilityThe driver was not required to contact the customer and it would not have benefited the situation considering the issue was the size of the street.Per the mutually agreed upon Terms of Service, Budget Dumpster is not responsible for the failed delivery attemptHere is relevant excerpt: Dry Run Charge(s): Budget Dumpster L.L.Ccharges a fee for unsuccessful container pior drop-off attemptsWhen this happens, we call this a "dry run"When a container is unable to be dropped off or picked up due to the following reasons, a fee is charged to the customerValid reasons for us to charge a client the dry run fee include but are not limited to; overloaded containers, low laying power lines or tree branches, cars or any items or materials blocking access to pick up or drop off a container, door open on a container, material heaped up or hanging over the sides of the container, containers that are too heavy to be removed, locked gates or fences, inaccessible driveways or parking lots for any reason(s) out of our controlThe dry run fee can range anywhere from $150-$This fee covers drivers pay, fuel, and time for re-routing the drivers planned schedule which takes an immense amount of work.We would like to also address that another service was able to provide a dumpsterBudget Dumpster is a roll off dumpster rental service, which requires a significant amount of space to maneuverIt is very possible that a smaller container company, potentially using a different type of dumpster, could have delivered it. The balance due has been paid in full and we consider this a closed matterIf the Revdex.com or the customer require any additional information or documentation, please let us know

Yes, the fee of $has been refundedThe invoice has been attached

We apologize for any issues with service and the condition of the containerThis feedback is appreciated and will be addressed internallyPer the call recording, at the time of the order, the weight limit and costs associated with exceeding the weight limit was properly communicated and confirmed
by the customerThis information was then reiterated via emailThe customer paid for a dumpster, which included a ton weight limitWe do not have any control over the amount of materials that the customer put inside the containerWhen the dumpster was removed, the container is sealed and taken directly to a state regulated landfillThe materials inside the customer’s dumpster were weighed multiple times and a state-certified Weigh Master determined the materials weighed tons or tons over the ton weight limitAttached is the official documentation from the landfill, which certifies the weight of the materialsUpon request, we are willing to provide any additional information or documentationThis is a valid charge

We would like both the customer and the Revdex.com to consider that by engaging with Budget Dumpster, you are subjected to our Terms and Conditions, not the company that we contracted to service your locationWe feel that we properly communicated our terms in regards to contacting Budget Dumpster to remove the dumpster, giving the customer the opportunity to avoid the $charge in questionAs stated previously, this is a valid charge we feel should not be refundedIn addition, we would like the customer to understand that we are happy to engage in this process, but the Revdex.com has no effective control over Budget Dumpster and it is solely our decision, if we were to refund the feeHowever, we are willing to take the Revdex.com determination on this matter into considerationThank you

We are sorry the customer remains dissatisfiedWhen the initial attempt to remove the containers occurred, we could not due to one of them being overloaded with materialsPlease refer to this excerpt from the mutually agreed upon Terms and ConditionsIn the event that Budget Dumpster attempts to deliver or piEquipment and is unable to do so for any reason beyond Budget Dumpster’s control, including, but not limited to, overloaded Equipment, low lying power lines or tree branches, blocked access to the delivery or pilocation, damaged Equipment, locked gates, fences or parking lots, inaccessible driveways and/or the storage of prohibited items or substances in the Equipment (collectively referred to as “dry run”), then Budget Dumpster shall be entitled to an dry run inconvenience feeThe standard dry run inconvenience fee is $150.00; Despite the validity of this charge, we decided to not subject the customer to itOn 11/15/17, a representative contacted the customer regarding the situation by leaving a voicemail instructing to contact us to schedule the removal, once the excess materials have been offloadAlthough, we do have this recording, please refer to this relevant excerpt from the Terms and Conditions: Customer is solely responsible for contacting Company (either via telephone or via the Website) in order to initiate the commencement of the Services, as well as the final piof the EquipmentIt was not until 12/14/that customer contacted usPer the call recordings, the customer communicated that the dumpster was not ready for removalOn 12/15/17, the customer called back in and scheduled the removalAt that point, the extension charges resulting in the fee in question endedAgain, we do apologize for the confusion and the billing issueWe feel based that this is a valid charge and do not have intentions of refunding the extensionIf the Revdex.com requires these phone recordings to make a determination on this matter, we will consider sending themHowever, based on the information provided, specifically the Terms and Conditions, we would like this matter to be closed

We apologize and take full responsibility for the delayed serviceAccording to our records, the dumpster has been removed and we consider this a closed matterIf the customer has any additional concerns, we would be more than happy to address them

In regards to the additional charge associated with exceeding the weight limitOn a monthly basis, Budget Dumpster is billed from the landfill any overages and we pass the fee on to the appropriate customerWe were informed of a possible billing error and took the necessary steps to rectify the
issueAlthough this was not directly our fault, we do take full responsibility and apologize the customer for any inconvenienceThe customer’s credit card was never incorrectly charged, they were simply sent an invoice with the wrong information. Due to the billing issue, we do understand the customer’s apprehension, but we have worked extensively to ensure that everything is validWe provided the customer the weight ticket associated with their dumpster, which documents the exact weight of the materials put inside the container. After working at length with the customer, they have ceased communicationThere is still a balance due and the customer must consider settling the valid charge to avoid the collection process

We sincerely apologize for the fee associated with a failed delivery attemptIt is worth noting that the person that filed the complaint allowed someone else to order the dumpster, which may have contributed to some of the confusionPer the call recording of when the dumpster was ordered, service
was requested between 6am - 9am, however the representative communicated that the container could arrive at any point throughout the dayOur representative specifically asked if there were any low hanging power lines or anything that could prevent the dumpster from being deliveredThe person who ordered the dumpster said that there was a wire, but it should not be an issueIt was then communicated the terms associated with a failed delivery attemptThis information was also sent via email and always available on our websiteHere is a relevant excerpt from Terms and Conditions: In the event that Budget Dumpster attempts to deliver or piEquipment and is unable to do so for any reason beyond Budget Dumpster’s control, including, but not limited to, overloaded Equipment, low lying power lines or tree branches, blocked access to the delivery or pilocation, damaged Equipment, locked gates, fences or parking lots, inaccessible driveways and/or the storage of prohibited items or substances in the Equipment (collectively referred to as “dry run”), then Budget Dumpster shall be entitled to an dry run inconvenience fee The standard dry run inconvenience fee is $150.00; We made every effort to provide service to the customer’s locationThe customer has been refunded and the balance due has been paid in fullWe feel this is a valid chargeUpon request, we can provide any additional documentation or informationThank you

After investigating the claim, we located a billing error and the customer has been refunded in fullWe appreciate the customer’s feedback and the mistake was an isolated incidentThis matter has been completely resolved

We apologize and have contacted the customer via email in an effort to resolve this issue

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
1) As mentioned by Budget Dumpster, the conversations are recordedIt is obvious they don't want to accept the following which was recorded: a) The sales sales person whom talked to me say that the information will be in the email which will follow up my orderThe "call to pick up the dumpster" is not in the emailHere following is the compete wording of the email received following after my order was placed:{ Must Read: Dumpster Rental Agreement at *** *** *** ** *** ** ***Dear *** ***: Please do not reply to this messageReplies to this message are routed to an unmonitored mailboxIf you have questions, please email us at [email protected] or contact us through our website atwww.budgetdumpster.comYou may also call us at 866-284-6164. For ALL services including piplease call us at (866) 284- Unless otherwise specified, your dumpster can arrive anytime during the day on your delivery date.WE CHARGE EXTRA FEES FOR THE FOLLOWINGWe make every effort to ensure timely and reliable delivery and pick up of containersHowever, due to circumstances beyond our control, we cannot and do not guarantee delivery times or datesReasons for delays include but are not limited to; inclement weather, hazardous roads and driving conditions, traffic delays, motor vehicle accidents, delays at landfill or equipment failureWe charge a fee if you go over your weight limit on invoiceOur company does not own the landfill where the dumpsters are emptied The landfill bills our company once every days If you exceed your weight limit, we may not be notified for several weeks If applicable, there will be a delay in billing for excess weight feesWe charge a $fee if we can not deliver or piyour dumpster for any reasons outside of our control, or to return and relocate your dumpster after it has been delivered. *The area leading up to the requested placement of the dumpster must also be cleared of any ice or snowMaterial must be level or below the top of the dumpsterWe charge a fee (per day) after your last rental dayWe charge a $cancellation fee if you cancel the order prior to p.mthe day before delivery, and a $fee if you cancel or modify your order the day of delivery or after p.mthe business day prior to delivery. Sincerely, Joe Q * ***Budget Dumpster, LLC(866) 284-6164 } close quote So herein it is proven that it is not completely clear. b) That one of the Budget Dumpster's representatives tried to cut a deal with me proposing to charge me only half of the $dollars which they are negating but which I am sure it is recorded.2) Budget Dumpster has its own - convenient for them -terms which are different from the industry, We have continue ordering dumpster from other companies and none of them has this term "must call to order the pick up of the dumpster" 3) They showed they have 2-every week of customers callings for which this overcharge is a surprise, Again the fact that there is even only one customer means that a no-seasoned customer will mostly sure pay for learning that Budget Dumpster has a "must call to pick up" policyIn my personal opinion a professional Dumpster rental service would have taken care of this issue once it is noticed in order to make it zeroOnly Budget Dumpster conveniently have something to gain by not fixing this confusion for ibthe customerFurther more, Budget Dumpster is claiming that the number of cases are two to three per week, however we don't have an independent way to verify this number which may be as well be much biggerMoreover, Budget Dumpster have three negative reviews and none positive with the Revdex.com; and in addition the trend is that only 33% of complains filed with the Revdex.com are closed up satisfactory for the customer, that is way too different from the ".0016% of our customers having this problem." that they are claiming on their own.3) I just verified with other Dumpster rental company whether they keep our credit card information for future charges and they told me that they dispose of that information after the charge has gone thruBudget Dumpster keep our credit card information ( including the secret code)In this regards Budget Dumpster does not follow the standard practices.4) On regards of "Currently the customer has an outstanding balance, if it remains unpaid it will subject the customer to the collections processWe would like to petition the Revdex.com to make a decision on this matter, which will give the customer enough time to pay the balance dueUnless new information is presented, we consider this matter closed and have no intentions of reversing the valid charge" I have double check the charges and I am attaching here a copy of the bank record which corresponds to the payment of the attached invoiceOnce more, it seem that they are new in the field and in order to clear overcharges and their mistakes one needs to guide them by the hand and show them where is their mistake so they can fix it, meanwhile Budget Dumpster feels having the right to overcharge us and make us pay for their mistakes.Here there is my back record showing the payment of the mentioned invoice (***, dated 05/26/2015):05/28/2015 Card
Transaction BUDGET DUMPSTER
LL Posted
$-
5) Going on and on with this complain showing them piece by piece their mistakes makes my point, as shown here in point No 4; thus:6) I will not accept less that what is stated in my claim: full restitution of the unlawful charge made to our bank account by Budget Dumpster
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI don't think the container that shows on the weigh master ticket is mineThey intentionally charged my credit card and showing this frivolous weigh receipt that was taken from different containerThis isn't a close matter as my credit card company is also investigating the matter Also I didn't voluntarily made the payment to prove that I agreed with them, they had my credit card on file so the charge was made without my consentI'll find this sham business o the end since they use their terms and policies to cheat customersThe additional $was also charged to my credit card and them alleging that I didn't arrange for pick up and they couldn't pick up the container due to a parked vehicleIt's not true, the day they were suppose to pick it up they didn't show up, they came when I didn't expect them so it wasn't my fault them not able to pick the container upThe same language they send to everybody whenever they are challenged for being dubious
Regards,
*** ***