Budget Dumpster LLC

Our Terms and Conditions are always available on our website, communicated on the telephone with the customer prior to ordering and then sent via email prior to delivery of the dumpsterBy renting the dumpster, the customer agreed to these TermsPlease consider, this is not a punishment feeWe are simply recuperating the additional costs incurred by the customer for disposing additional materialsThese are essentially recovery costs as Budget Dumpster does not own or operate the landfill and paid for these additional materials on behalf of the customerAs stated previously, the customer is responsible for any materials put inside the container, while it is in their possession, including weatherThis is a valid charge, that has been paid in full and we do not have any intentions of refunding any amountWe have provided documentation to support the weight of the materialsIf the customer has any documentation the contradicts our findings, we are more than happy to consider itThank you

Attached is the call recording of when the customer ordered the dumpsterWe omitted the customer’s credit card information from the recordingAlso attached is the invoice, sent prior to delivery, which details the weight limit associated with the dumpsterPlease let us know if you require any additional informationIn an effort to clarify, we request the customer provides specific details on why our business is a ‘sham.’ Thank you

I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not agree with the response given by the vendorThe vendor knew what I was putting in the dumpster and also what the landfill would and would not exceptAll materials placed in the dumpster where what I told them I was placing in itNo where in the contract or on their website does it mention that my weght allowance would be reduced and extra fees would be chargedI believe this vendor is dishonest and do not recommend them to anyoneIt should not cost $to haul away a dumpster with dirt, sod, sand and rockI understand this vendor refuses to refund any feesHowever, as a consumer I can only warn others
Regards,
*** ***

Per the call recording at the time of the order, our policy regarding the removal of the container was properly communicated to the customerOur representative stated that it was the customer’s responsibility to contact us to pithe dumpster and detailed the fees associated using the dumpster
beyond the 10-day rental periodThis information reiterated via email On 8/7/17, someone called in on behalf of the customer to schedule the removalThe fees for using the dumpster for days was communicated and that the card on file would be chargedIn regards to the overage charge, Budget Dumpster does not have any control over the state-regulated weighing process or the amount of materials the customer decided to put inside the containerWhen the dumpster was removed, the container is sealed and then taken directly to the landfillIt is weighed multiple times and a state-certified Weigh Master determined the customer’s materials weighed tons or tons over the tons weight limitWe are billed on a monthly cycle from the landfill, which is the source of the delayBoth of these charges were authorized by the customer, per the mutually agreed upon Terms and ConditionsPlease refer to this relevant excerpt: Customer hereby expressly authorizes Budget Dumpster to retain your credit card information and charge your credit on a monthly basis for rental fees and all other charges to which Budget Dumpster is entitled hereunderCustomer acknowledges and agrees that such credit card authorization shall remain valid and in full force and effect during the applicable rental period and for a period of time not to exceed days beyond the last day of your Equipment rentalTo further document the weight of the customer’s materials, we have included the weight ticket from the landfillThis is the official documentation associated with the weight of the customer’s materialsWe would like both the customer and the Revdex.com to consider that at the time of removal, the person who called in stated the dumpster was filled to the topIn addition, a 10-yard dumpster can contain up to tons or 20,pounds of materialsWe understand that estimating the weight of materials can be difficult, which is why we make every effort to help customer’s avoid additional feesAvailable on our website is a weight calculator, specifically for carpet to help determine total weightUpon request, we are willing to provide any additional documentation, including call recordingsWe do apologize for any confusion, but do feel we provided this customer every opportunity to avoid the fees in questionAt this time, we do not have any intention of waiving these valid charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of this morning at 11am, the dumpster has been picked up The conditions of the alley were the same as yesterday, there has been no attempt by the city to plow the alley, add ice melting products, or any other changes as the temperatures never reached above thawing temperatures since yesterday I have a photo of the alley after the dumpster was picked up today Why was it able to be picked up today and not yesterday when the conditions were the same? I am also still not happy with the unprofessional and condescending responses I received from the supervisor named Andrew I'm just glad that they picked up the dumpster today in the ice and snow and didn't try to charge me for another "dry run"
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Here is our current status with this:We had asked for three things in the complaint. We asked for our money backWe did get our money back, but not from the companyThe credit card company stopped the payment when we told them how we got ripped offWe have no idea how this company refunded our money as they saidWe asked for an apologyThat has been done, only we would like to take issue with the word “delay” in their replyThey missed two delivery times on two separate days, and were never heard from againSounds to us like more of a cancellation than a delay. We asked for an explanationThis we have not receivedWe want to know if this was the fault of one driver, a company-wide problem, a systematic problem, just a bad weekend, and if we were the only people to get taken like thisAre you looking at the causes in order to reduce the possibility of recurrence in the future?We are ok with #even with the deceptive wording in your reply.We are ok with the apology in #even with the deceptive wording in your reply. We would still like a brief explanation of what happened that caused our lost weekendIf one cannot be given, let us know please. Thank you.Regards,
*** ***

We would like to continue to sincerely apologize for this issueOur representatives have communicated, specifically the Term and Conditions associated with damage at lengthWe would like to reiterate these Terms and Conditions that the customer agreed to by renting a dumpster, which is always
available on our website and sent to the customer prior to delivery:Waiver; Limitation of Liability and Disclaimer of Warranties EXCEPT IN THE EVENT OF THE GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT OF BUDGET DUMPSTER, CUSTOMER HEREBY WAIVES ANY AND ALL CLAIMS AND LOSSES AGAINST BUDGET DUMPSTER RELATING TO OR ARISING FROM CUSTOMER’S RENTAL OF THE EQUIPMENT AND/OR BUDGET DUMPSTER’S PERFORMANCE UNDER THE RENTAL DOCUMENTS, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGE TO CUSTOMER'S PROPERTY, PAVEMENT, CURBING DRIVEWAYS, WALKWAYS, LANDSCAPING AND/OR LAWN RELATED TO OR ARISING FROM THE STORAGE OR TRANSPORT OF THE EQUIPMENT IN OR ON CUSTOMER’S PROPERTYTHE RENTAL EQUIPMENT SHALL BE PROVIDED ON AN “AS-IS” BASIS, AND BUDGET DUMPSTER MAKES NO WARRANTIES TO CUSTOMER, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO MERCHANTABILITY, FITNESS FOR ANY PARTICULAR USE OR PURPOSE OR THAT THE EQUIPMENT WILL MEET YOUR REQUIREMENTS. The customer has stated that we in-fact engaged in gross negligence or intentional misconduct, which we respectfully disagreeWe simply delivered the dumpster in the driveway as instructed by the customer. In addition, the customer failed to take any damage preventative measuresThe option to acquire a street permit, deliver to another location on the property or place material such as plywood under the container was always available. We again are very sorry this damage occurredThere is no evidence of gross negligence or intentional misconduct as we completed the drop off and removal per the specific instructions of the customer. Unless the customer is able to provide additional information that contradicts our findings, we consider this a closed matterThank you

We are very sorry that dimensions of the dumpster resulted in a negative experienceIt has been confirmed that the dumpster that was used by the customer was the correct volumePlease consider that our website states, and has been communicated to the customer, that individual dumpster dimensions
may vary by manufacturer, but total volume is accurate.The customer’s feedback and continued business is still very important to usWe also understand that the shape of this particular dumpster may not have met the individual requirements of this customer’s projectIf the customer is interested, we are willing to communicate directly in an effort to further resolve this situationWe can be reached by calling *** extension: *** or by emailing: ***

Budget Dumpster is very transparent with all of our customers regarding our Terms of Service, verbally, via email and on our websiteHere is an excerpt from our Terms of Service:By using or engaging in our service(s), you hereby acknowledge and agree to the terms and conditions belowBudget Dumpster LLC takes all dumpster orders over the phone or via our websiteTherefore, we are unable to obtain a written and/or signed service agreementFor all intents and purposes regarding financial and/or legal issues, the terms and conditions found here shall constitute a legally binding service agreement and shall have the same force and effect as a signed service agreementIF YOU DO NOT AGREE WITH THESE TERMS AND OR CONDITIONS, DO NOT USE OUR SERVICE(S).The customer’s primary objection to the Terms of Service is the requirement to schedule the piof the dumpsterThis aspect of the rental was communicated at the time of the order via telephone, on our website and was sent by email to the customer prior to the deliveryAttached is the invoice, which reads: “Extra Charge: A fee of $per day will apply beyond the “Last Day” as noted on your invoiceYou are responsible for scheduling the dumpster pick-upCall 1-866-284-or fill out the “Schedule a Pickup’ form located on the left hand side of the website.” Budget Dumpster does have its own set of Terms of Service, as does every company, but our Terms of Service are very similar to other businesses within the waste removal industryWe do not automatically picontainers because it is a benefit to our customersWhether the customer wants the dumpster picked before or after the rental period, it ensures the customer is ready for the container to be removed. The customer cites a 50% reduction in extension fee, which is simply not trueThis offer was not made to the customer. The customer also cites that or similar cases occur every weekAfter reviewing the call recording and confirming the statistic with the billing department, the number that was said to the customer and the actual number it 2-With an average of dumpster rentals per week, this equates to .0016% of our customers having this problem.We would obviously prefer this number at 0, but this very low percentage is a testament that we do provide our customers with every opportunity to avoid additional fees and this customer is in the minority of that chose not to follow our guidelines. This additional charge was valid and authorized by the customer per the agreed upon Terms of ServiceHere is an excerpt from the Terms of Service regarding Credit Card Authorization:Credit Card Authorization: Due to the fact that we accept payment via credit card by phone before delivery of the container and due to a certain level of uncertainty, because fees and or charges can apply after the initial dumpster order, you agree and give authorization to Budget Dumpster L.L.Cto retain your credit card information for up to days beyond the last day of your container rental and to charge your credit card for any fees or charges that may apply which are covered in the terms and conditions above.Currently the customer has an outstanding balance, if it remains unpaid it will subject the customer to the collections processWe would like to petition the Revdex.com to make a decision on this matter, which will give the customer enough time to pay the balance dueUnless new information is presented, we consider this matter closed and have no intentions of reversing the valid charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[hello I have my phone and am available at all times to take this call except for Thursday’sI haven’t received a call or voicemailI am willing to discuss over emails if possible as wellI check my emails periodically and am certain I’ll respond quickly.]
Regards,
*** ***

The customer is being redundant, using unsubstantiated opinions and showing no signs of changing the stance on the matterWe have presented a clear case, based purely upon facts and support from the mutually agreed upon Terms of ServiceWe encourage the Revdex.com to make a determination on the matterHowever, we will address the customer’s response point by point. The call recording has the customer service representative clearly communicating the need to schedule the piof this dumpsterWe would be willing to send the customer the call recording, but due to sensitive credit card information we cannot share it with the Revdex.com. 1AThe customer is conveniently leaving out the attachment to the email, which details the need to schedule the pick up of the dumpsterThis was successfully sent to the customer prior to delivery on 7/21/This email has been attached. 1BWe do not have any record of offering a reduced settlement. Yes, Budget Dumpster does have its own set of terms as does every company, which the customer agreed to by renting the dumpsterThese terms are very comparable to other services within the industry and a majority of other similar services require customers to schedule the pickupWe require customers to schedule the piof the dumpster as a benefit and it is preferred by a high majority of our customers. The customer is in a small minority of our customers, who fail to schedule the pick-upWe appreciate the customer’s feedback, but since this situation is so rare, it will not be changedWe do not have anything to gain by allowing customers to keep the dumpster for an extended period of timeIt is much more financially beneficial to our business to have a dumpster returned as soon as possible. Other Please adhere to our Terms of Service: Credit Card Authorization: Due to the fact that we accept payment via credit card by phone before delivery of the container and due to a certain level of uncertainty, because fees and or charges can apply after the initial dumpster order, you agree and give authorization to Budget Dumpster L.L.Cto retain your credit card information for up to days beyond the last day of your container rental and to charge your credit card for any fees or charges that may apply which are covered in the terms and conditions aboveWe would like to apologize for any confusionWhen the customer initially made the Revdex.com complaint there was an outstanding balance for a overloading the dumpsterThe balance has been paid in full on 8/26/The card transaction information that the customer provided was not the payment in question.We consider this matter closed and have no intentions of reversing the valid chargeOur Terms of Service can be found using this link: http://www.budgetdumpster.com/terms-of-service.php

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Budget Dumpster continues to try to bully us with increasingly angry language in their correspondence and threats of sending us to "collections" if we don't pay up, all the while claiming that we are defaming them...hmm, interesting All we are attempting to do is be absolutely sure that we are not being charged for something fraudulent We told the representative of Budget Dumpster previously that we had not received a copy of the actual weight ticket, only an additional invoice, and asked for it again We can also provide that documentation, so they can stop trying to act so hurt that it took going through the Revdex.com for us to actually get it The problem is that we still cannot see on there what makes that ticket belong to us in particular It came from Scott county Ok, great Nothing on there says to us that it came from our yard, that's the issue Its not difficult And, until we know without a shadow of a doubt that it belongs to us, Budget Dumpster will have to wait We would like to thank the Revdex.com for the service provided, but from the last correspondence from Budget Dumpster, we don't think they will be conducting themselves within the bounds of proper business, as they obviously prefer anger to complete information
Regards,
*** * *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will continue to state that this company did not have my authorization nor did they ask to associate my card with someone else's accountI will insist that I agreed to pay one fee on the account in the amount of $I did not authorize nor did I give permission for this company to use my card to pay for any other charges on this accountIf there was an outstanding balance on this account since May as the company claims then why did they deliver another dumpster to the account in question without demanding the outstanding balance be paid in full prior to the delivery of the second dumpster? Their explanation does not make since since the $that I agreed to pay was the overweight charges from the second dumpster that was delivered in June and had nothing to do with the first dumpster that was delivered in MayAgain, this was NOT an authorized charge by the cardholder, and with federal regulations it is against the law to charge someone's credit card for unauthorized transactionsSince my name is not on the account, I am not liable for any charges to the account therefore, this was credit card fraud and is against the law
Regards,
*** ***

We have worked extensively with this customer and all of the call recordings have been reviewedThe customer’s complaint does not accurately reflect the situationAt the time of the order, the customer was instructed the procedures and Terms of Service, specifically the delivery and removal of the
dumpsterThis information was successfully sent via email multiple times and always available on our websitePer the mutually agreed upon Terms of Service, the customer is responsible for providing enough space for serviceHere is a relevant excerpt from the Terms of Service:Dry Run Charge(s): Budget Dumpster L.L.Ccharges a fee for unsuccessful container pior drop-off attemptsWhen this happens, we call this a "dry run"When a container is unable to be dropped off or picked up due to the following reasons, a fee is charged to the customerValid reasons for us to charge a client the dry run fee include but are not limited to; overloaded containers, low laying power lines or tree branches, cars or any items or materials blocking access to pick up or drop off a container, door open on a container, material heaped up or hanging over the sides of the container, containers that are too heavy to be removed, locked gates or fences, inaccessible driveways or parking lots for any reason(s) out of our controlThe dry run fee can range anywhere from $150-$This fee covers drivers pay, fuel, and time for re-routing the drivers planned schedule which takes an immense amount of work.At no point throughout the ordering process or prior to service did the customer request a call-ahead for serviceAdditionally, It is our policy to never guarantee these requestsThe customer was given the necessary information and every opportunity to avoid this additional chargeOn 5/12/we arrived at the customer’s location and could not remove the container due to vehicles blocking it inThis subjected the customer to the fee in question.Budget Dumpster is a reputable brand that would never engage in unethical business practices as the customer describedAt no point throughout the correspondence with the customer did a representative state the phrase “we are here to make money.” This customer is misusing the Revdex.com process in an effort to defame our business. We hope the customer can consider that Budget Dumpster upheld our responsibilities per the mutually agreed upon Terms of Service and the fee is purely a result of the customer’s own actionsThe customer was granted a partial refund, this is a closed matter and we have no intentions of refunding in full, unless the customer is able to provide new, factual information

We have and will continue to apologize for the
situationThe customer experience was very rare and we have taken the
appropriate steps to correct the service issueSince the submission of the Revdex.com
complaint, the dumpster has been removedAlthough the primary cause for the
issue was a result of
another service, we do take full responsibility and realize
this was an inconvenience for the customer

The customer ordered a dumpster to be delivered to his location and requested to have it placed in a location behind his homeIt is the customer’s responsibility to provide enough space to safely maneuver and place the dumpsterWhen we arrived at the customer’s location, it was determined that the
dumpster could not be placed at the requested areaBudget Dumpster did not make any guarantee that we could place the dumpster in the requested areaHowever, we did provide the customer with a variety of alternatives to still successfully deliver and place the dumpster at his location to avoid being charged extra. The customer then decided that he no longer wanted the dumpster deliveredWhen a dumpster is unsuccessfully delivered, a Dry Run Charge, also known as a Trip Charge is the resultThis fee is assessed only when a dumpster cannot be delivered outside of the control of Budget DumpsterThe Dry Run Charge covers the cost to pay drivers, fuel, and time to re-route and change the scheduleThis type of fee is very costly to Budget Dumpster and we made every effort to deliver the dumpsterIt was the sole decision of the customer to not have the dumpster delivered, thus subjecting himself to the Dry Run Charge. The situation that occurred is essentially the definition of a Dry Run Charge and the details of our Terms of Service is always available by using this link: http://www.budgetdumpster.com/terms-of-service.php Additionally, Budget Dumpster sent this customer specific terms regarding the possibility of this charge via email prior to deliveryThe email and the invoice have been attachedHere is a portion of the email: “We charge a $fee if we cannot deliver or piyour dumpster for any reasons outside of our control.”Budget Dumpster has no intention on reversing the valid charge and the customer’s balance due has been paid in fullAlso, Budget Dumpster refunded the customer for the entire cost of renting the dumpster and did not subject him to the fee associated with canceling an orderPlease contact us for any additional information, we consider this a closed matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We did not receive the documentation they stated was sent and request it to be resent to the following email address: mc***[email protected]. We would like to see the scale readings from the landfill along with the invoice showing that Budget Dumpster paid $in overage fees. This complaint will not be resolved to our satisfaction until we are reimbursed the $that we were charged
Regards,
*** ***

We would like to apologize for the inconveniences associated with the delayed deliveryPrior to this Revdex.com complaint, we have refunded the customer in fullIf the customer has had any issues receiving the payment, please contact us directly

We sincerely apologize to the customer for being dissatisfied with our serviceThe customer ordered a 20-yard dumpster with a ton weight limitWhen the dumpster was removed it was sealed and taken to the landfill, where a state-certified Weigh Master determined the customer’s materials weighed
tons or tons over the ton weight limitAttached is the weight ticket, which is the official documentation that further confirms the weight of the customer’s materialsThe source of the billing delay is we are billing on a monthly basis all of the overagesThis is a standard industry practicePlease refer to this excerpt from our mutually agreed upon Terms and Conditions: Customer hereby expressly authorizes Budget Dumpster to retain your credit card information and charge your credit on a monthly basis for rental fees and all other charges to which Budget Dumpster is entitled hereunderWe are sorry that this overage was unexpected and realize estimating the weight of materials can be difficultHowever, we made every effort to help the customer avoid this feeThe weight limit was communicated multiple times throughout the rental multiple times and we provide tools on our website to help estimate the weightPlease consider, concrete is a notoriously heavy material and Budget Dumpster did not have any control over how much was put into the dumpster or the weighing processIn addition, this is not a punishment fee, but rather we are recuperating our costs for the extra disposal at the landfillIf the customer is able to provide any documentation or information that contradicts our findings, we are more than happy to work to rectify this situationThank you