Budget Dumpster LLC

Budget Dumpster would like to apologize to the customer for his dissatisfaction with our responsesHowever, we are merely presenting information based upon facts and have documentation to support itThe customer ordered a dumpster for strictly clean concrete, block, brick, dirt, and asphaltThe restrictions on this dumpster were reiterated in the invoice sent and successfully received by the customer prior delivery.We have informed the customer and the landfill has as well, that some of his materials in his dumpster were not acceptableThe customer has taken responsibility for his actions by paying the balance dueUnless the customer has new information, we request that the Revdex.com close this matterIt is clear that the customer true complaint is regarding landfill regulations, which we have zero control overThe customer has already contacted the landfill directly and has the necessary information to continue his complaint directly with them

Due to the complaint Being Submitted in Spanish, please let us know if there are any additional ConcernsA translated version will follow our response The customer ordered a ten yard dumpster with a ton weight limitThe materials disposed from the dumpster weighted or tons tons over the weight limit We are sorry you Incurred an overweight charge however, you were FULLY aware of the weight limit before you rented the dumpsterThe weight limit is Stated on our website, was Clearly Communicated to you on the phone, was NOTED in your confirmation email and on your invoice Also NOTEDWith all due respect, you were fully aware and informed about the weight limit before Engaging in the service That you simply exceeded limit and Were charged for the excess disposal That came from the landfillNo matter who you rented from the dumpster, the weight of the dumpster would Have Been the same and you Would Have Incurred additional feesThis is not an issue of poor customer service or any type of negligence or mistake on our endYou simply exceeded your weight allowanceBudget Dumpster have zero influence over the weight of the debris in your dumpsterYour dumpster was removed from your site and taken Directly to the landfill for disposalThe truck is Weighed (on large industrial scale) before it Enters the facility and then again on the way outThis way, the landfill knows exactly how much weight was in your dumpsterThe landfill charges our company based on the amount of weight we dispose of at Their facilityWe do not own the landfill and again, we have no influence or say Regarding how much the materials in the dumpster WeighedAll landfill operations are heavily many times federally regulated by the DOT and the EPAAlso They are regulated by multiple state and the local agenciesThey Have multiple policies in place to Ensure accuracy and integrityThe scales at the landfill or transfer stations are calibrated on a schedule and the person WHO Operates the scale holds the designation of State certified "weight master"Additionally, it is a legal requirement for all weight records to be maintained on file for a minimum period of timeThese records May be Audited Regularly for accuracyThere are multiple redundancy and agency oversight practices required to operate a landfill or transfer stationWe deliver the dumpster and empty the dumpsterWe have zero Control over how much the dumpsters weigh or what you put into themAfter a dumpster is emptied, the landfill is required to Communicate with our company to report accurate weight reports prior to us charging any of our customersWe Also verbally Explain this weight limit on the phone at the time you place the orderYour dumpster's weight limit is always Also available to the public 24/via our websiteWe try to be as upfront and transparent as possible to avoid These types of situationsLastly, our company Budget Dumpster, LLC is a national dumpster rental companyWe Have Been in business for many years and well over 100,Have rented dumpsters to our customersWe Work With residential homeowners all the way up to large construction companiesWe always STRIVE to Provide a better experience than any of our competitors and our main objective is repeat businessWe are not interested in getting over on, taking advantage of, alienating, or losing our hard earned and valuable customersIt would not benefit Entire us to risk our reputation as a quality company to try to make a dollar off someone in a deceitful or illegitimate wayWe appreciate your business and we are well aware That the only reason our company has experienced the level of success it has, is Because of our customersI Assure you has-been made every effort to make sure all charges are valid from usI understand esta fee was probably not anticipated, however taking into consideration the above explanation I hope you Understand why and how esta charge Took placeAttached is the weight ticket from the landfill to further document the weight of the materials Placed in the customer's dumpster and the initial invoice The balance due has-been paid in full and we have no intentions of reversing the valid charges Thank youThe customer He asked a dumpster yards with a weight limit of tonWaste materials from dumpsters weighted or tons tons over the weight limitSorry you incurred a charge of overweight however, were fully aware of the weight limit before you rented the DumpsterThe weight limit indicated on our website, was clearly communicated to you on the phone, it was noted in the confirmation email and also noted on your billWith all due respect, you were fully aware and informed about the weight limit before participating in the service just exceeded that limit and charged for excess wine landfill disposalNo matter you rented container The weight of the dumpster would have been the same and would incur additional feesThis is not a problem of poor customer service or any kind of negligence or error on our partSimply exceeded the weight limitcontainer Budget has no influence on the weight of the debris in his dumpsterIts container was removed from the site and taken directly to the landfill for disposalThe truck is weighed (on a large industrial scale) before entering the facility and then back to the exitThus, the landfill knows exactly how much weight was in his dumpsterThe landfill charges our company based on the amount of weight have in their facilitiesNot possess the landfill and again, we have no influence or say about the amount of material in the trash weighedAll operations are tightly regulated landfills often federally by the Department of Transportation and EPA They are also regulated by multiple state and local agenciesThey have multiple policies to ensure the accuracy and integrityThe scales stations landfill or transfer are calibrated on a regular schedule and the person operating the scale welcomes the appointment of certified "weight master" stateIn addition, it is a legal requirement for all weight records must be kept on file for a period of timeThese records can be periodically audited accuracyThere are many practices and oversight agency redundancy necessary to operate a landfill or station transferWe deliver the dumpster and empty the dumpsterWe have zero control over the amount of trash containers or weigh what you put into themAfter a dumpster is emptied, requires the landfill to communicate with our company to report accurate reports of weight before we burden our customersWe also explain verbally this weight limit on the phone at the time of your I askedWeight Limit your dumpster it is also always available to the public through our website 24/We try to be as upfront and transparent as possible to avoid such situationsFinally, our company Budget Dumpster, LLC is a national container rental companyWe have been in business for many years and have rented more than 100,dumpsters to our customersWe work with residential homeowners all the way to large construction companiesWe always strive to provide better than any of our competitors experience and our main goal is repeat businessWe are not interested in getting later, taking advantage, alienate, or lose our hard earned and valuable customersMake no benefit to risk all our reputation as a quality company to try to make a buck off someone in a misleading or unlawful mannerWe appreciate your business and we are well aware that the only reason our company has experienced the level of success you have, it is because of our customersSurely I have done everything possible to ensure that all charges of us are validI understand this rate probably was not expected, however taking the above explanation in mind I hope you understand why and how this position was heldWeight ticket landfill to document the weight of the materials placed in the client container is attachedThe balance due has been paid in full and have no intention of reversing the charges validThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I find this response incorrect, we found out after the fact they went and charged our credit card with no notification until the charge was already taken out of my card and an email at the same time, I had no chance to dispute this! this is how they operate!I also feel the burden of proof lies on themthey should have proof, and when I asked them for this after they had already charged me they should have been able to provide this to me this explanation is way to vague, how do I know if the driver put trash or someone else did while they were transporting the dumpsterI noticed there are numerous claims on the Revdex.com site, also ripoff.com, and even Budget Dumpster website on Google all referring to how this company continually rips off customers after the pickupI clearly understand why they have a C rating on the Revdex.comI have never been one to duck a bill and at this point it is a matter of principleclearly they shirk responsibility and assume none as they stated not only in my response but others as wellat what point do they accept responsibility? As stated before I will NEVER DO BUSINESS WITH THEM AGAIN! Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not admitted to making any mistakes in this matterI told them exactly what I would be putting in the dumpster, but the materials they listed in the contract were not even close (other than dirt)I told them I was doing a patio paver project at my homeWhy would they even list concrete, block, brick and asphalt when I stated that I would be putting sod, dirt, gravel, and sand in the dumpsterWith all materials mentioned being of the earth, it shouldn't matterI find it hard to believe that some how sod and sand contaminates dirt, block, concrete and brickAlso, they still do not admit that no where on their website or their contract do they mention that if the dumpster is deemed mixed material, you forfeit your ton weight limit and are reduced to tons and charged $extra per tonI don't care who's policy this is, theirs or the landfill, it should be mentioned on THEIR website as the customer has no idea what land fill they take the dumpster to or the landfills policiesThis is a shady business practice that in my opinion probably effects alot of their customersAs far as being paid in full, the customer has no choice but to pay in fullAs part of the terms of service policy on their website, all customers (by agreeing to the contract over the phone) also agree that Budget Dumpster is authorized to retain your debit card/credit card information for up to days for any additional chargesThey do, and will, ensure you pay in fullIt should never cost anyone $dollars to haul away a dumpster with uncontaminated dirt, sod, gravel and sand Regards, [redacted]

The claims made in the complaint are purely subjective and not based on any facts or documentationOn 8/28/at 10:am the customer scheduled a pito be performed on 9/2/Our records indicate that on 9/2/14, the customer’s dumpster was overfilled and unable to be removedWe may have made multiple unsuccessful attempts to pithe container, but the customer was only subjected to one additional fee, although it would have been valid to charge for each attemptPer the mutually agreed upon Terms of Service, it is the customer’s responsibility for any materials put inside the dumpster while it is in the customer’s possessionHere is an excerpt from the Terms of Service, which references the situation that occurred with the customer:Dry Run Charge(s): Budget Dumpster L.L.Ccharges a fee for unsuccessful container pior drop-off attemptsWhen this happens, we call this a "dry run"When a container is unable to be dropped off or picked up due to the following reasons, a fee is charged to the customerValid reasons for us to charge a client the dry run fee include but are not limited to; overloaded containers, low laying power lines or tree branches, cars or any items or materials blocking access to pick up or drop off a container, door open on a container, material heaped up or hanging over the sides of the container, containers that are too heavy to be removed, locked gates or fences, inaccessible driveways or parking lots for any reason(s) out of our controlThe dry run fee can range anywhere from $150-$This fee covers drivers pay, fuel, and time for re-routing the drivers planned schedule which takes an immense amount of work.Although the policies of our competition have no bearing on our business or this complaint, the customer is under the impression that they are differentThe dumpster companies the customer is referring to, are the same companies that we contract to perform our serviceWhether the customer used the local service directly or Budget Dumpster, they receive will essentially receive the exact same serviceThe customer is also mistaken regarding the legality of our servicesDumpsters are in fact legal in the [redacted] area, and we would like the customer to provide any evidence that corroborates the illegality of dumpstersBudget Dumpster legally operates in [redacted] , the services we contract are legally allowed to operate in [redacted] and many other businesses use a similar business model in [redacted] We have made contact with government officials in the [redacted] and they have been unable to confirm the various claims made in the complaintIn addition the [redacted] / provides dumpster rental options to area residents in their Department of Public Works section of the websiteIn regards to the blight violation, it was not a result of the dumpster rentalWe were able to access the public court records for case # [redacted] , where the customer violated code 22-2-88(b) “Allowing bulk solid waste to lie or accumulate on or about the premises.” The dumpster was not the cause for this violation and we will not be providing any restitution for violationWe made attempts to contact the customer on 9/12/14, 9/19/14, 10/3/14, 10/13/14, 10/20/14, which the customer decided to neglectThis forced us to send the balance due to the collections processThe valid charge cannot be reversed and this is considered a closed matter

We are more than willing to submit the call recordingsHowever, we will need to omit the customer's credit card and any other sensitive informationIn an effort to provide the Revdex.com and the customer with all of the call recordings, we will need every phone number that was used to contact our servicesWe can send the recordings as soon as the telephone number(s) are providedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] After I was asked what I was placing in the dumpster I was advised that the smallest dumpster would be appropriateAs a consumer who has no knowledge about dumpsters I should be able to take your employees advice as to which dumpster is the best for my needsAs for the ticket that is a number on the sheet from the weight station not anything on the dumpsterHow can this ticket be verified as my dumpster? There is no proof that this dumpster was mineI will continue to say this because it is the truth of the matterAs for the email with the "ticket #" I wrote your business right back to disputes this charge and have had the same augment every time but your business has nothing to verify that this was my dumpster other than this "ticket #"There was nothing on the dumpster to verify.Just an FYI, I was never told that the dumpster that I rented was able to hold tons, no one ever told me that, shouldn't that be part of the rental process? I should have been told this so I could make a well informed decision since according to you I went over by tonsYour fees are crazyIf I had a bigger dumpster and put the weight you are claiming I put in this one in the larger one I wouldn't have been charged an additional $per ton Your business is a complete shamYou should be embarrassed to rip people offPoor business skills and leave pertinent information out so you can rip off unsuspecting peopleShame on you!

We would like to apologize to the customer for this negative experienceAt the time of the order the weight limit associated with the customers dumpster was properly communicated and this information was then reiterated via emailWe understand that estimating the weight of materials can be difficult, however we did not have any control over the amount of materials that the customer decided to dispose of in the containerWhen the dumpster was picked up, it was taken directly to the disposal site where it was weighed multiple times in a state regulated weighing processIt was determined by a certified Weigh Master that the customer’s materials weighed tonsThis resulted in a charge of $as it exceeded the ton weight limit by tonsPlease consider, this is not a punishment feeWe are simply recuperating the additional disposal costs for the materials beyond tonsTo further validate this legitimate charge, we have provided the customer the weight ticket from the landfillIt is the official documentation associated with the weight of the customer’s materialsThis documentation, along with the driver’s log has been attachedCurrently, the customer has an outstanding balance dueIf the customer or the Revdex.com requires any additional information, we are more than willing to provide it in an effort to resolve this situation

There are many aspects of the complaint that the customer is not taking into considerationWhen the dumpster is picked up, it is taken directly to the landfillThe landfill, along with the weighing of the materials is a highly regulated, government process conducted by a State Certified Weight MasterThe dumpster arrives at the landfill, where it is placed on a state certified scale that is routinely checked for accuracyIt is weighed, unloaded, and weighed againThe difference determines the weight of the materials in the customer’s dumpsterThe customer’s materials weighed tons, which exceeded the ton weight limit by tonsWe have provided the customer a weight ticket produced directly from the landfill to further document the weight of the materials that the customer put inside the dumpsterAlthough we appreciate the customer’s efforts to remain under the weight limit, it is not possible that the customer utilized scales that are calibrated with same efficiency or accuracy as the government regulated scalesThe customer is arbitrarily providing a weight without any additionally information or documentationAdditionally, the customer has stated that the materials weighed a variety of different amounts, including figures that would have still exceeded the ton weight limit.We have been able to provide exactly how the materials were weighed, how much they weighed and documentation to corroborate the resultsIf the customer is able to provide any information that contradicts our documentation, we would take it into considerationThe customer referred to our business as a ‘scam,’ which is not only untrue, but also implies criminal wrongdoingsWe consider this libel and defamatory to our business and will pursue legal action if the customer continues to portray our business in a fashion that does not accurately reflect our business or the situation

We would like to encourage the Revdex.com to make a determination on this matter, since both parties have displayed a clear disagreementThe person who made the complaint has been refunded in full and we had made many additional effortsWe consider this issue resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As a consumer how are we supposed to know what the weight in the dumpster is? This is unacceptable, unfair and unjustI ordered tow dumpsters from your companyI feel as though this was a set up, as I was advised that its hard to exceed to weight limit of the dumpster and the fact that the driver advised to add more stuff to the dumpsterBefore you charge my card you should have advised meI feel as though there was hidden fee, I'm not paying for you to dump at the land fillYour company needs to take responsibility of this charge Regards, [redacted]

It was communicated at the time of the order and in the invoice prior to the delivery, that the customer’s dumpster was strictly for concrete, brick, block, dirt and asphaltThe customer decided and has admitted to on multiple occasions that he also disposed of sod and sandThese are not our regulations, we just enforce them for the landfillWhen the dumpster was deemed contaminated, the ton weight limit is forfeited to a ton weight limitWe apologize that this fee may have been unexpected, but we provided you with every opportunity to avoid this chargeWe hope that the customer and the Revdex.com can consider this matter closed, since the balance has been paid in full and the customer has admitted to his mistakeAttached is the initial invoice

Budget Dumpster has communicated extensively with the customer and at no point been unavailable as described in the complaintThe customer has demonstrated confusion throughout the process and is choosing to omit relevant informationThe original invoice for the Trip Fee in question contained the wrong informationWe took responsibility for the mistake and clearly communicated to the customer the correct information regarding the events, which led to the Trip FeeOn 9/19/at 5:am the driver was dispatched to the customer’s location and arrived shortly after am and the dumpster could not be removedThe customer admitted in a telephone recording that the location was not prepared for the removal of the dumpster on 9/19/Per the Terms of Service, which the customer agreed to by renting the dumpster, we can subject customers to a fee for not having the location ready for serviceHere is an excerpt from the Terms of Service: Dry Run Charge(s): Budget Dumpster L.L.Ccharges a fee for unsuccessful container pior drop-off attemptsWhen this happens, we call this a "dry run"When a container is unable to be dropped off or picked up due to the following reasons, a fee is charged to the customerValid reasons for us to charge a client the dry run fee include but are not limited to; overloaded containers, low laying power lines or tree branches, cars or any items or materials blocking access to pick up or drop off a container, door open on a container, material heaped up or hanging over the sides of the container, containers that are too heavy to be removed, locked gates or fences, inaccessible driveways or parking lots for any reason(s) out of our controlThe dry run fee can range anywhere from $150-$This fee covers drivers pay, fuel, and time for re-routing the drivers planned schedule which takes an immense amount of work.The possibility of the fee was communicated to the customer at the time of the order, in emails prior to delivery and always available on the websiteThis additional charge was valid and authorizedHere is the portion of our Terms of Service regarding credit card authorization: Credit Card Authorization: Due to the fact that we accept payment via credit card by phone before delivery of the container and due to a certain level of uncertainty, because fees and or charges can apply after the initial dumpster order, you agree and give authorization to Budget Dumpster L.L.Cto retain your credit card information for up to days beyond the last day of your container rental and to charge your credit card for any fees or charges that may apply which are covered in the terms and conditions above.We do not have any intentions to reverse the valid chargeTo avoid the collections process, the customer must contact us directly to settle the balance dueThis is not a threat, it is simply providing the necessary information to the customer, who is choosing not to take financial responsibility for their actionsWe hope that the customer and the Revdex.com can take this information into consideration

[redacted] ** [redacted] ** [redacted] My complaint was assigned ID [redacted] .It has been resolveafter contacting them informing them what I have doneThey resolve the issue

We apologize for the issues associated with the rental and have processed the $credit for the delayed serviceThis invoice has been attached for verificationIn regards to the overage charge, this is a valid transaction that was approved by the customer for the additional materials that exceeded the weight limitWe have requested the weight ticket from the landfill to further document this charge, which may take up to business daysWe are again sorry for the service delays, however this the charge of $will not be refundedThank you

We would firstly like to address the customer’s claim of fraudNot only is the claim untrue, it is defamatory and will need to be revised unless it is able to be substantiatedThe customer ordered a dumpster with a ton weight limitThe weight limit was properly communicated via telephone at the time of the order, multiple times via email and always available on our websitePer the mutually agreed upon Terms of Service the customer is responsible the materials that they decided to dispose in the dumpsterWhen the customer’s dumpster was removed, it was taken directly to the landfill, where it was weighed multiple times in a highly regulated, governmental processA state certified Weigh Master determined the customer’s materials tons or tons over the weight limitWe provided the customer, as we do all of our customers, every opportunity to avoid this additional charge.In regards to the interaction with the driver, the customer is allowed to fill the container as much as possible within the confines of the dumpsterAs stated previously, it is the customer responsibility for anything put inside the dumpsterHowever, it is unreasonable to believe that the customer was able to put an additional tons of materials per the direct instruction of the driver thus incurring the additional chargeAlso, the customer authorized the charge for the valid feeHere is a relevant excerpt per the Terms of Service: Credit Card Authorization: Due to the fact that we accept payment via credit card by phone before delivery of the container and due to a certain level of uncertainty, because fees and or charges can apply after the initial dumpster order, you agree and give authorization to Budget Dumpster L.L.Cto retain your credit card information for up to days beyond the last day of your container rental and to charge your credit card for any fees or charges that may apply which are covered in the terms and conditions above.We have provided the customer with the weight ticket from the landfill to further document the exact weight of the materials put inside the customer’s dumpsterBudget Dumpster does not intend on refunding the valid chargeWe are willing to provide additional information upon request, but consider this a closed matter and the balance has been paid in full

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are very apologetic that damage occurred, however it was in no way result of negligence or intentional misconductPlease refer to this relevant excerpt from the mutually agreed Terms and Conditions: Waiver; Limitation of Liability and Disclaimer of Warranties EXCEPT IN THE EVENT OF THE GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT OF BUDGET DUMPSTER, CUSTOMER HEREBY WAIVES ANY AND ALL CLAIMS AND LOSSES AGAINST BUDGET DUMPSTER RELATING TO OR ARISING FROM CUSTOMER’S RENTAL OF THE EQUIPMENT AND/OR BUDGET DUMPSTER’S PERFORMANCE UNDER THE RENTAL DOCUMENTS, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGE TO CUSTOMER'S PROPERTY, PAVEMENT, CURBING DRIVEWAYS, WALKWAYS, LANDSCAPING AND/OR LAWN RELATED TO OR ARISING FROM THE STORAGE OR TRANSPORT OF THE EQUIPMENT IN OR ON CUSTOMER’S PROPERTYTHE RENTAL EQUIPMENT SHALL BE PROVIDED ON AN “AS-IS” BASIS, AND BUDGET DUMPSTER MAKES NO WARRANTIES TO CUSTOMER, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO MERCHANTABILITY, FITNESS FOR ANY PARTICULAR USE OR PURPOSE OR THAT THE EQUIPMENT WILL MEET YOUR REQUIREMENTSAgain, we are very sorry that this situation occurredWe have communicated with this customer extensively and did offer a very generous customer service credit, which was declinedWe would like the customer to understand that by engaging with the Revdex.com for a third-party determination on the matter, the customer service credit is no longer guaranteedIn addition, the Revdex.com does not have any financial control over Budget DumpsterWe do not have any intentions of providing compensation for the damage and upon request will provide any additional information or documentation

The weight ticket that has been provided is the official document associated with the weight of the customer materialsPlease refer to the excerpt from the mutually agreed upon Terms of Service regarding the authorization of charging the customer’s credit card: Customer hereby expressly authorizes Budget Dumpster to retain your credit card information and charge your credit on a monthly basis for rental fees and all other charges to which Budget Dumpster is entitled hereunderCustomer acknowledges and agrees that such credit card authorization shall remain valid and in full force and effect during the applicable rental period and for a period of time not to exceed days beyond the last day of your Equipment rentalAccording to our internal records, the customer has filed a charge-back for the fees in questionThis matter is now between Budget Dumpster and the customer’s financial institutionIf the customer has any questions or concerns, please direct them to the financial institution