Budget Heating, Cooling & Plumbing

Just wanted to comment on an excellent service experience just completed with Ross B [redacted] of Budget A/C Heating & Plumbing Today was the second and installation visit for two hot water heaters Ross has installed for me Through out the process he has been on time, polite, accurate and most of all professional The invoice total following several hours of a difficult installation was exactly what the original estimate quoted Ross and Budget have been easy to work with and treated me like a valuable part of their business and I intend to use both Ross and Budget again for my next plumbing, heating and a/c work Again, a real pleasure to work with Gregg M [redacted]

Matt was a true professionalVery courteous and did a great jobI would definitely use them again

Initial Business Response / [redacted] (1000, 7, 2016/01/05) */ We're sorry to hear about your frustration! Somewhere along the line we suffered from some miscommunication and believe you are entitled to receive a refund for the cleaningWe're currently working on getting a check to you to rectify this matterThank you for your patience on this Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ As clearly stated by the complainant, this complaint came through a third party service requestThe customer has a home warranty policy and simply can not understand her contractThe customer is upset that her warranty company did not cover missing itemsInformation that is clearly listed in her contract with her home warranty provider In addition, this particular customer was one of the most belligerent people to ever contact our officeShe called in multiple times harassing multiple employees, even wishing death and voicing severe vulgarities on employeesUltimately, the owner of the company did contact and try to reason with this customerSeveral people were asked to witness the conversation since she had been so erratic previouslyThe customer proceeded to accuse the owner of molestation with his own daughter, and scream vulgarities that can not be repeated Due to the emails, harassing phone calls and online defamation we received with a hour period, the customer was notified that all information would be forwarded to the company attorney to notify him of the defamation and harassment the company was experiencingBudget HVAC & Plumbing would be well within their rights of pursuing harassment and defamation charges against this complainant Budget HVAC & Plumbing followed all guidelines of the customer's home warranty policy and will not commit insurance fraud by stating any different than the information we collectNever was it diagnosed that the failure of the water heater was due to the ground wire missingIt was diagnosed that the ground wire was missing and needed the attention of an electricianFrom there the customer's warranty company did not cover the claim unless proper repairs were made by an electrician The $"service fee" mentioned as a desired resolution is in fact a deductible required by her home warranty policyShould she require the deductible to be refunded it would be through her home warranty, not the contractorBudget HVAC & Plumbing makes no determinations in refunding warranty customer's any other out of pockets for non-covered claims and therefore will not be re-imbursing any additional monies This complaint is not a valid complaint from a valid customer, rather a disgruntled warranty customer unaware of how her own warranty contract works Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/06/03) */ Thank you for your quick response I did not make calls to harass anyone at Budget The owner called me Friday, May 29th, after I sent an email via a Budget website managed by [redacted] letting Budget know that there is no listing for the company name used by Budget its invoices with the Revdex.com and asking Budget why they are advertising an A+ RatingAt the time I sent the email, I was not aware the Budget was doing business under multiple namesHe told me that my email was on a website for the public to seeHe threatened me several times [redacted] confirmed that the owner was mistaken and most likely didn't understand basic internet concepts I called Budget a total of two times on Friday to ask them to email the invoices the repair tech had left for me because I could not find themI told them it would help the electrician who was going to be doing the repairAfter about hours had passed [redacted] the electrician had left, I called again pleading with them to send the invoices as it would help the plumber understand what Budget had done the two times that its repair techs worked on the unitThe employees I spoke with were very upset that I was asking them to email the invoices and they both made their feelings known [redacted] has agreed with me that Budget was wrong and has agreed to reimburse me for one of the repair bills I incurred I am not sure what my complaint with them would beCan you please read the facts of the case below and then let me know how I should proceed with a complaint against [redacted] if you still feel that I should do so? The Repair Tech from Budget arrived at my house on Thursday, May 28th, to work on the unitHe said it could not be repaired due to the fact that there was a missing ground wireHe said he was referring it to an electrician, and based on what he saw in my contract, he said [redacted] would cover it I spoke with [redacted] the next dayThey said they do not cover missing parts and that they were told by Budget that the unit was not working due to a missing ground wire I spoke with [redacted] (A+ Rating with Revdex.com StLouis) [redacted] (A+ Rating with Revdex.com StLouis) [redacted] (A+ Rating with Revdex.com StLouis) [redacted] (A+ Rating with Revdex.com StLouis) Every single one of these companies said that it was not possible for a missing ground wire to cause a hot water heater that had operated without incident for years to stop working Because Budget said the unit could only be repaired by an electrician, I had [redacted] work on the unit (invoice attached)The electrician confirmed that the missing ground wire was not the reason the unit was not working and that only a plumber could repair the unit I had [redacted] work on the unit (invoice Attached)The plumber repaired the unit and did not replace the ground wire The unit is still working and the ground wire is still missing [redacted] agreed with meBudget was wrong [redacted] is reimbursing me for the bill from [redacted] as well as the $deductible paid to Budget via a $coupon for future use [redacted] will not cover the bill from [redacted] This is why I am asking for Budget, at the very least, cover the $that [redacted] charged me to check out the unit and tell me that this was strictly a plumbing repairI am owed compensation for time spent without hot water due to Budget's inability or refusal to repair the unit as well as approximately hours spent resolving this whole case Thank you, [redacted] XXX-XXX-XXXX Final Business Response / [redacted] (1000, 27, 2015/08/18) */ 08/20/15: There is no resolution on our end and we will not commit insurance fraud for this customerWe are required in our contract with [redacted] to report a missing partShe hired the electrician outside of the agreement with [redacted] and this is her responsibilityWe will no longer work with customer due to treats and have recorded and sent to our attorney all social media attacks

Phillip and Lacy of Budget Air Conditioning, Heating, and Plumbing were very professional, friendly, and helpful Scheduling and updates by Lacy were prompt and courteous, while the workmanship, professional service, and determination to find the water leak by Phillip was outstanding If I have any other plumbing issues, I will definitely use Budget, and I recommend Budget to anyone looking for fast and reliable service Budget was outstanding

I have been using Budget Heating,Cooling & Plumbing for the past two years and have an annual maintenance agreement with them for my AC and furnaceI highly recommend this companyTheir technicians are very thorough and do not rush through the jobThey are also very considerate of you and your homeRonnie R [redacted] is the technician that services my AC and you couldn't ask for anyone betterThe price is right, the service is great and as always very dependable

He was very friendly and quick with the installation

They were some of the most responsive, helpful and hardest working people I've seenThey did an excellent job!

November 2,I just wanted to say that both Jackie and Jeff were a pleasure to work with and very helpfulThey were professional polite and understandingI would use and recommend this company again

This company is horrible We have been forced to use them several times because of our home protection plan and they have tried to screw us over every single time The first was with our water heater When [redacted] sent out a second company to give us a second opinion they called [redacted] on speaker phone and [redacted] told him that Budget called them back after leaving my house and changed his report (and lied) so that our water claim would get deniedOur water heater did end up getting replaced with the second company and they told us that Budget is a horrible company and they have to go in and clean up their messes all the time He said they like to get the insurance company to deny the claim and then tell the homeowner that really they should just replace the itemthat way they are getting paid by the insurance company for the service call and maintenance and also the customer, which is exactly what they tried to do with us Last week [redacted] sent Budget out to work on our AC unit and the guy told me it was unsafe to turn on my furnace and I should buy a maintenance package from him and they would clean it, etcif not just outright replace it I asked him why on earth would clean it (and especially replace it on my own) when I have a home protection plan He strongly warned me that I should not call [redacted] company because they don't always know what they're doing and I really need to just have them take care of it for them The entire time he was at my house he was trying to sell me either their maintenance package, duct work cleaning, or telling me that I should just outright buy a new furnace from them He also said there was no way [redacted] would replace my unit, he's never seen it done, and "you have to word it just right to them on the phone" I told him the furnace has already been red tagged once, and his response was "and they will definitely red tag it again" Long story short, [redacted] red tagged us this morning, [redacted] sent out a reputable company this afternoon, and we will be getting a new furnace in a few days Both second opinion companies (for our water heater as well as our furnace) said that they regularly see Budget Heating and Cooling take advantage of customers and purposely lie to get claims denied so that the customer is forced to pay out of pocked and have them replace it for them rather than go through their home protection plan DO NOT USE THIS COMPANY!!!! They intentionally screw over the customer, they lie about the equipment they're servicing in your home, they purposely word things so that the claim will be denied All in all, they're a slimy company who cannot be trusted

We had the most amazing experience with this companyThey were contracted by [redacted] to complete a job that another company was assigned 7-months prior [redacted] came on a Friday to review the existing concern, he was efficient and knowledgeableThe company obtained the AC unit and [redacted] installed it the following FridayFolks, we had waited 7-months with S [redacted] to complete this job!!! We are so thankful to this conscientious companyYou are the best Budget AC, Heating & Cooling!!!

Good response time from the officeService tech was a nice guy and knowledgeable

They were friendly and helpfulThey helped me understand how they work with my home warranty company and explained a lotThe issue with my water heater was resolved to my satisfaction

Matt L [redacted] replaced our sump pump which had stopped working He also checked out back up battery system and advised on the cover and how to avoid musty sump pit odor

Wil was very knowledgeable, helpful and patient with me and my many questions He is a credit to your organization

Budget sent a technician to my house for a second opinion consultationThe first company told me I had a leak in my AC condenser outside and I'd need a whole new ACI called for a second opinion and the Budget Tech listened to me and my concerns and showed me his tool to detect a refrigerant leakThere was absolutely no leak in my condenser unit outsideThe Budget tech found the leak inside the house in my A-coil! Budget Heating, Cooling and Plumbing saved me thousands of dollars and I also feel like I know more about AC than I ever thought I wouldThey explained things to me and listened to me

I am getting a Power of Attorney document today for my mom on this situation I'll email it to the Revdex.com within hours

Great company! The tech Ronnie Rwas very knowledgeable, efficient, and thorough We are very pleased that our warranty company has this company as a part of their listingWe always ask for this company over other recommended companies because of their professionalism Always very professional from the office staff Jackie to the techs Great JOB!!!

Always good service They show up when scheduled and call ahead before arrival Service people are always professional and always do a good job

We are truly sorry that you had a poor experience with our company However, the wait time is per [redacted] 's policy and when working through them we have to honor their policies The $was also decided on upon your contract with *** The air conditioner was fixed so we do have to up hold ours and your contract with *** We have reached out and offered a free clean and tune which we normally sell at $for your inconvenience, however unfortunately we can not offer a refund at this time