Budget Heating, Cooling & Plumbing

Complaint: ***
I'm rejecting this response because:
I am accepting the fact the business did come out the weekend after I contacted the Revdex.com. I contacted Revdex.com on 5/26/and on 5/28/the technician came out. The technician came out and identified the problem. The technician could not correct the problem immediately due to the severity of the issueThe company had to get permission from American Home Shield to proceed. I was contacted by both the company and AHS on 6/1/to see if I wanted to proceed with the repairs due to the out of pocket expense and I agreed to proceed. The company scheduled the repair on 6/8/16. I just feel the time period was still TOO long from the time I started this service. I was willing to remove or accept the response but the follow up takes too long.
Sincerely,
*** ***

Budget Heating Air Conditioning and Plumbing responded to my problem in a timely mannerJeff Hdiagnosed the issue and resolved it

My repairman Chris was the bestService all around was excellantGood communication, fast serviceThis crew at budget were the best

Very good serviceService man very neat & pleasant
He explained the problem so I could understand it.Was very professional and
politeI would call them again if needed service

The plumber who did my repair was Will and he was super nice and helpful

Philip quickly fixed the leak we were havingHe was polite and graciously showed me the cause of the problem and explained to me how was fixing itI was left feeling confident that the issue was fully addressed and I learned something about plumbing along the way

Matt L*** came on time and was very professional, identified the problem and did the repair quickly

Matt L*** was outstanding repair guy super personality good at what needed to be fixed and his Company worked well with my home warranty companyFixed or rplaced a couple of faucets and more The BudgetAC STAff I dealt with were super as well

The business contacted me and agreed to resolve the water issue by putting a condenser on

Ronnie was excellent and explained everything he did to my A/C unitHe was very knowledgeable

Initial Business Response /* (1000, 7, 2016/01/05) */
We're sorry to hear about your frustration! Somewhere along the line we suffered from some miscommunication and believe you are entitled to receive a refund for the cleaningWe're currently working on getting a check to you to rectify this
matterThank you for your patience on this
Initial Consumer Rebuttal /* (2000, 9, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

***, we are so sorry to hear you did not have a positive experienceWe have been working diligently to help resolve the issues you have hadWe understand how frustrating it can be to be without air conditioning during the hot summerWe apologize for the confusion with the HSA Home
Warranty policyWe always do our best to stay on top of HSA's policies, but HSA frequently makes changes to their contracts without notifying usThis makes it difficult for us to know of the changes in customers policies in real timeMany times we do not know there has been a change in what HSA covers until we receive a complaint, and unfortunately your issue happened to be the complaint that helped us discover this changeWe will continue to better ourselves in our understanding of HSA's policies, so we can prevent ourselves from running into issues in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I called them and they came and told me the compressor was shot and I need freon. They said they would submit this claim to ***. *** approved a new compressor and to fill with freon. They returned to fill the freon, but did not replace the compressor. A few days later the AC was running hot again. I called them and they told me to call *** and to report a recall. I called *** and again Budget Heating returned with a different serviceman. This serviceman told me the compressor was shot and had not freon. This was in July 2016. This serviceman must have repaired the compressor and replaced the freon with the approval of ***. The AC has been working since. I would like my refund of $as I feel the first service call did nothing as I had the same problem one week later

Will was very efficient arrived on time cleaned up his work areaI would highly recommend BudgetGreat service and vey professional

Fantastic service from Budget cooling & heatingThe service Tech was on time, polite, professional and got my AC running within minuteshe diagnosed the problem within a few minutesReplaced the old capacitor and my air was back on
Called them Friday afternoon (9/18/15, Jackie and Alicia were the customer service reps I dealt with Appointment was set for Monday, 9/from am - pmWilliam arrived shortly after amThey emailed me Monday morning to confirm and also called with the name of the service tech and to let me know he was heading my way
I really like that he asked if I wanted the old part and showed me the old capacitor with the burnt wiresGoing forward Budget will definitely be my AC and heating companyHighly recommend them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

They called when they said they would call, they arrived when they said they would arrive, and their work was very professional

Phillip Ccompleted several projects in my bathroom today He was very knowledgeable and answered all my questions, Phillip has the perfect blend between professionalism and friendliness and I would happily have him back in my home for future plumbing projects
Kay P

Great service!