Bulkregister.com

Complaint: [redacted] I am rejecting this response because: I have saved all of the email responses from Enom regarding identification, on July 12, I emailed them: Here is the information requested I need to discuss this matter with an account representative I'm still not clear on why this was needed this was a relatively straightforward order.(Attached a color photocopy of my license and CC) On August 9th(almost a month later) they requested the information again as they lost it or were unable to find the emailAt this point I asked for an EPP code to transfer the domainAfter further resistance I contacted ICANN and they finally issued an EPP code to transfer one of my domainsThe other I am not able to access(even as of now)they tied me up for almost months It's simpleThey don't care about their retail customersthey are only interested in larger corporate accountsCaveat Emptor Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me on the condition that the monies are refunded to my account in a timely fashion prior to closing the complaintSincerely, [redacted]

Hello,If you are the domain owner please contact our customer service team at [redacted] @Enom.com.Please expect and be able to provide verification information to prove you are the listed owner of the domain.Depending on the domains current status, there are options we can provide to you that do not require years of service.You may also wish to review our Domain Registration Agreement: https://www.enom.com/terms/agreement.aspx We are looking forward to hearing from you

Complaint: [redacted] I am rejecting this response because: On 4th January all documents have been sent to their team for verification but they simply have one aim of business in mind to take other's money and than disappear, leave them alone with no follow up/solutionThey blame/accuse the customer's that the real documents are fake ! They are doing complete non senseThese are their corrupt black tricks to do a fraud with customer's and to eat their moneyI am not the only one with such complain now I have read the reviews about themThey pretend to be innocent in front of Revdex.com but on real grounds they are making business practicesI send help emails to their risk management department and customer support but they do not offer any helpCustomer Support says contact Risk Management and Risk Management did not replied since 5th of January than I decide to contact Revdex.com and now they are proving their customer's wrong [redacted] ENOM ! I recommend Revdex.com to take strict actions against Enom and their fraud practices Sincerely, [redacted] ***

We have received this complaint All attempts were made to resolve the issue in as quick a manner as possible, but certain configurations on the hosting account caused additional issues when attempting to make the changes This required additional escalation to our developers, which was given the highest priority, which was communicated with the customer Unfortunately a technical issue do not have specific time frames to resolveHowever, our agents and developers made every effort to resolve this as quickly as possible once it was discovered the issue needed to be escalated History of the issue shows that the was resolved earlier today We apologize for any inconvenience, and as compensation for the website resolution issue reported from 01/to 01/15, eNom has already provided a refund for month of service, which was credited back to the customer's card that was charged

Complaint: [redacted] I am rejecting this response because: We have the original Article of Incorporation from There are five people listed on that document, of which are deceasedThe only surviving person on the original Article of Incorporation is [redacted] , who owns [redacted] , a reseller of Enom's services [redacted] is in his 80's and we are unable to reach [redacted] to transfer our email to another providerCurrently [redacted] company was hosting our email but the server has been down for two months The Federal Communications Commission Amateur Radio license issued to our club lists our current treasurer, [redacted] as well as [redacted] on the license(see attached file)This is a document issued by a federal agency and should be adequate proof Being a club we do not have a business certificateWe can provide notarized statements from our banking partners listing [redacted] and myself as members of [redacted] We can also provide proof of our current executive committee from the American Radio Relay LeagueThe ARRL works with the Federal Communications Commission for the licensed amateur radio communityHere is a link on the ARRL site for our club affiliationIt shows [redacted] as the editor and myself as secretary [redacted] Please let us know how we can rectify this situationYour reseller listed himself as the admin and technical contact for the domainWhile the mail server and web site were running fine we never thought to check thisI think I have provided ample proof of who we say we are and again can provide notarized documents from our financial institutions Thank you [redacted] Secretary [redacted] Association Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I wish that eNom, incwould have assigned the same level of urgency and provided some type (any) response and thus followed up with a similar action from at least one of my many complaints over the past weeks I would have hoped, in fact, for a similar response as I received here and not the one which I did eceived (zero - not even an acknowledgement) I also hope the eNom will train their support staff to take matters like this more seriously in the future, for example their staff should respond to customers with a positive action plan rather than stating "just hit the unsubscribe, otherwise we will need a court order" as I received when I phoned in.Sincerely, [redacted]

Hello, It appears that you or your client may have a trademark claim related to a domain name registered through Enom Enom adds no value as an intermediary in such disputes, neither are we typically in a position to adequately investigate such claims and pass judgment on the relative merits involvedThe Uniform Dispute Resolution Process (the "UDRP") has been created to address most of such circumstancesInformation regarding the UDRP is available at:http://www.enom.com/help/drp.asp or at:http://www.icann.org/udrp/ While the UDRP is more commonly used because most trademark holders believe it to be faster and less expensive, some claimants also avail themselves of judicial processes Enom regularly cooperates with both judicial and UDRP proceedingsIf you are or are going to pursue a claim against the registrant and you need to know Enom's location for purposes of USC 1125(d)(2)(A), we are located in King County, Washington State.Please contact us again as appropriate during your pursuit of a UDRP and/or court proceedingRegards,––––––––––––––––––––�...⇄ DepartmentEnom––––––––––––––––––––––...⇄ Lake Washington BlvdSuite 300Kirkland, WA [email protected]:

Complaint: [redacted] I am rejecting this response because: whois states that enom is the server and that the abuse should be sent to [email protected] This should be sent to the state atty general Domain Name: [redacted] COM Registry Domain ID: [redacted] _DOMAIN_COM-VRSN Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2016-09-[redacted] Creation Date: 2003-09-09T18:14:15.00Z Registrar Registration Expiration Date: 2016-09-09T22:14:15.00Z Registrar: ENOM, INCRegistrar IANA ID: Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited Registry [redacted] ID: [redacted] Name: [redacted] CONTACT [redacted] Organization: [redacted] Street: [redacted] N [redacted] # [redacted] City: [redacted] State/Province: WA [redacted] Postal Code: [redacted] Country: US [redacted] Phone: +[redacted] Phone Ext: [redacted] Fax: [redacted] Fax Ext: [redacted] Email: DOMAINS@ [redacted] COM Registry Admin ID: Admin Name: [redacted] ***NOLOGIES Admin Organization: NA Admin Street: [redacted] N [redacted] #Admin City: [redacted] Admin State/Province: WA Admin Postal Code: [redacted] Admin Country: US Admin Phone: +[redacted] Admin Phone Ext: Admin Fax: Admin Fax Ext: Admin Email: DOMAINS@ [redacted] COM Registry [redacted] ID: [redacted] Name: [redacted] CONTACT [redacted] Organization: [redacted] Street: [redacted] AVE [redacted] City: SE [redacted] State/Province: WA [redacted] Postal Code: [redacted] Country: US [redacted] Phone: + [redacted] Phone Ext: [redacted] Fax: [redacted] Fax Ext: [redacted] Email: DOMAINS@ [redacted] COM Name Server: DNS1.NAME-SERVICES.COM Name Server: DNS2.NAME-SERVICES.COM Name Server: DNS3.NAME-SERVICES.COM Name Server: DNS4.NAME-SERVICES.COM Name Server: DNS5.NAME-SERVICES.COM DNSSEC: unSigned Registrar Abuse Contact Email: [email protected] Registrar Abuse Contact Phone: +[redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] enom is yet protecting spammers I have currently spams received in the past two days all from enom

Hello, we have received this complaint, and apologize for the client's experience in regards to this issue The experience described is certainly out of the ordinary for our customer service team Though we are experiencing higher than volume during the holiday season, the response and answer provided to the client is not an acceptable answer We will review this issue and ensure proper training is provided to the responding agent It appears that at the time, the client reached out Technical Support department, who were not able to accurately answer the question The answer provided should not have been given We have forwarded this request to the appropriate department to be reach out and provide the client with the appropriate answer

Hello, we apologize for the unfortunate experience We are taking this incident very seriously and have specifically taken steps to educate the agents in question We apologize for any inconvenience, as our goal is to provide a path to a solution for all customers who contact our support team for assistance In reviewing the case, we see that the account has been cancelled by a support agent who was providing support via a ticket earlier today We have also refunded the recent order for the Hosting Renewal as it was not intended to be renewed Please follow up on the ticket if additional support is required

Complaint: [redacted] I am rejecting this response because: Enom is acting in bad-faith when there is no personably identifiable contact information provided by enom Enom is acting in bad-faith when an agreement is unilaterally modified with no interactive process attempted to ascertain the other party's concerns would be for the modifications This condition was not stipulated when enom accepted my payment for hosting services I have other reserved and implied rights that enom is attempting to void by enom's sole and unprevoked actions.Sincerely, [redacted]

We will be glad to look into this, as we normally process these type of requests We ask that the complainant provide a incident ticket ID number and Order ID numbers so we can look into the handling of this request We normally ask that refund request should be submitted via ticket for tracking purposes

Complaint: [redacted] I am rejecting this response because: I wouldn'e be complaining if the verification process had taken hours I have been trying to complete the verification process for OVER A WEEK and was asked to senf a copy of my id for verification days ago, which I did immeidately at that timeI have called repeatedly since then, only to be informed that the verification was 'still in process.' just called your customer service line for the 10th time today and was told that you could not verify my account because you the photograph on my id was not clear enoughAfter 10+ calls, you would think that someone else would have noticed this previouslyFurthermore, the rest of the id was clearly legible and additionally, this whole process should have taken hours start to finish, NOT over one week and still, a week later, unresolvedHow is it that there is a supervisor who can respond to the Revdex.com within hours yet no supervisor to pick up a customer phone call? Sincerely, [redacted]

We have received this complaint and reviewed the claims In reviewing this the claimant contacted our support team on 3/to unlock an account that hand been locked due to multiple failed attempts to access the account Because the account holder opted in for additional security, our support team is required by terms of service to complete a full validation of the requester before unlocking the account Our support teams took appropriate steps to request a current government issued photo ID, that high resolution that was uncropped We did not receive compliant documents until 04/ At which time the request was escalated to our verification team who approved the removal of the lock and reinstated access to the account Previous documents submitted to our support team that was deemed invalid included: Low Resolution Images where authenticity could not be verified, Expired Photo ID which is no longer valid

Complaint: [redacted] I am rejecting this response because:It is a Lie.24xsupport is not provided once an account is shut off.The security compromise was on their side not mine Their API has a security hole in it that allowed a malicious chinese person to change a "single domain" on our account No other accounts where affected So the customer is lying twice The second lie is they created a fictitious blame on me to cover their own security compromise We require a reimbursement of the single customers domain name to reach a reconciliation and close this complaint No exception.Sincerely, [redacted]

Hello, Thank you very much for your notificationAfter researching the domain, we have found that eNom, Inconly provides domain name registration for this customerWe are not the webhost, internet service provider, or administrator for usacomplaints.com Given that we are not the webhost for the domain, the material identified in your notification does not reside on eNom’s computer servers Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content Again, due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter In this instance, we suggest that you contact the party operating the website or the party hosting the website to have this matter properly resolvedA "ping" of the website you indicated often reveals the IP number of the party which probably hosts this websiteYou may then use http://arin.net or another similar tool to identify this party Regards, Legal Department eNom / Bulk Register www.enom.com email ***@eNom.com legal fax 1-425-298-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] My business was down because my websites did not work all the time I had this issue and I, of course, moved my domains to another registrar.These people now stating that everything is written in their knowledge baseIt is written about days to transfer domain now, whey they explain in the response that up to days it takesMy domain names were moving / transferring EIGHT daysOf course now they are at another registrarIt would be wise to wait another month until these people go down to earth to respondSupport tickets take around business days to respond, we are not talking about Revdex.com Sincerely, [redacted]

Thank you for contacting us, and we apologize for any inconvenience.We have researched this issue, and have located a number of reports from [redacted] @yahoo.com in regards to the following domains: [redacted] [redacted] In an attempt to resolve this matter, we are working with our reseller partners to prevent further abuseIt does not appear that we have received any additional complaints from [redacted] @yahoo.com or other individuals for any of the aforementioned domains, and as such we are under the impression that this issue has been resolvedIf this is not the case, please make us aware of this by contacting us at [redacted] @enom.com.Thank you again for contacting us.Regards, ------------------------------eNom.com------------------------------ [redacted] ***Kirkland, WA