Bulkregister.com

Complaint: ***
I am rejecting this response because: The suggestion is to contact the same people that have already told me my ONLY option is a five year agreement at their 'normal' rate of $50/year (despite the fact that their site clearly state their actual rate is less that $17)To paraphrase a famous quote "The definition of insanity is doing the same thing and expecting a different result." I already know the customer service department lies when they tell me their regular rate is $50/year I have already been told my only choice is five yearsGiven this response from them that other options are available, someone must be telling a lie here, either the author of the reply here to my complaint or the very people they suggest I contactI guess there is another option, that both are
Sincerely,
*** ***

We have unlocked the domains and sent the EPP keys to the listed registrants The registrants' can now transfer the domains not associated with this complaint However, the account will still remain closed until payment is made

Our apologies, it was a mistype, the domain name in question was not a .NET domain name, but a .COM domain name Specifically ***.com was renewed for years on 08/16/at a discounted price of The client was able to take advantage of this discounted price as a bundled deal with the registration of ***.reviewsThe original price without the bundle would have been
The client contacted us to cancel the recent renewal of ***.reviews, which was renewed for on 07/27/ We accommodated this request as a courtesy by cancelling the domain renewal, and refunded the amount of $
NOTE: Domain names as a rule are renewed annually, as typical practice, they are renewed each year unless the owner of the domain chooses not to Domains are not normally refundable due to registry restrictions The option to disable the domain name renewal is accessible through the domain manager, which is made easily accessible via the domain owner's account
As stated previously, the registration of the domain name from the previous year can be cancelled, but in doing so the charge will need to be adjusted for the non-bundled price This would result in an additional charge of $instead of any refund to client

Our Technical Support team has reached back out to you via the support ticket referenced to arrange a check refund for you Please follow up with our support team via the ticket to resolve the refund

Complaint: ***I am rejecting this response because:If you received these notices from me, why did you not act on them? Or reply?Of course I stopped sending them to you, I was getting no response90% of my spam are domains hosted by you.I am still receiving multiple spam, including the ones you listed with 3-duplicates from each domain EVERY DAY.Despite your statement of being aware of these domains dolling out spam, I am still receiving them. You have done nothing to stop the spam, even after being made aware of the situation.Sincerely,*** ***

This chargeback was on a domain renewal, and was processed using the card they provided for us to renew domains with This was not a fraudulent charge, as they had owned the domain for close to a year, and then disputed the renewal without contacting usDuring that whole year, they had the
ability to cancel the renewal, or contact us regarding the impending renewal It's also good to note that they had used this card for other transactions on the account, and they did not claim them to be fraud
As for the chargeback, it is our policy not to argue them with the bank, we simply refund the charge when we receive the dispute and lock down the account to prevent further issues In this case, the customer has asked us for access back to his account, to which we require them to bring the account current, and pay what is owed on the account There is an extra processing fee of $assessed to cover the fees associated with the chargeback Once payment has been made, we will restore full access to the account so the customer can manage their domains as they seem fit All of this has been explained to the customer previously, and they can contact us when they are ready to make payment

There are technical issues that is causing the specific error that the customer described in their ticket with us We have asked for additional information to better diagnose and troubleshoot the issue We are working with the mail server software's author to discover the root cause of
the issue so we can prevent it from reoccurring.
We have already repeatedly applied a fix for the issue, and there is in fact already a function to monitor for and fix this automatically There is a deeper technical issue beyond the surface symptom that is provided, which is why we're working with programmers and provide them with captured data so that we may effectively identify and stop the problem
We have advised client that this will not be an overnight fix as this unfortunately is not a simple a problem as it continues to recur after being corrected We ask for the customer's patience while we research this and provide a solution as soon as we have an answer

We have received the complaint, and apologize for any issues that the client may have experienced with requesting assistance in renewing your domain name We can confirm that the domain name will not be cancelled, and Enom will not block the transfer of the domain name away Due to this
experience, we will refund the entire amount of of the order, and *** will be provided without additional cost *** will be removed from your account and deleted in order to ensure it is no longer under the complainant's account A refund has been submitted for the entirety of the order, please allow a few days for the balance to be appear in your account A support agent will be reach out to the complainant to complete the process

The order was flagged by our Fraud Screening system, and the order voided at that timeDuring the verification process, the customer submitted a .jpg file of his photo IDUpon review, it was revealed that the file had been edited using Photoshop software, and that the photo was taken months before
our request for this informationUpon request of an un-altered, recent photo of their ID, they refusedFurthermore, as the order was voided at the time of screening, there is no refund due

We did receive an email from the customer but for some reason his email got misplacedI have emailed the customer so we can get the customer back into his account. Regards

Our previous response still applies We have provided a means to access their account, through verification We have also given them access to the domain, via the ability to transfer it to another service Should they wish to verify the account, they may send the requested documentation to ***@enom.com
Thanks,
Risk Management

Based on the information provided, we do not appear to have any records of previous correspondence from *** in regards to domain abuse/spam activityPlease understand that if we do not receive notice of alleged abusive activity, we may not be aware of its occurrenceeNom takes
domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuseA web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at ***@enom.com or ***@enom.com
Please note that when reporting spam we will need the entire email with full headers to be able to investigate the matter fully
Please do not hesitate to contact us directly if we can be of any further assistance with this issue
Regards,
eNom
*** *** *** *** *** ***
Kirkland, WA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
The only exception to their response would be the reference to the Jun 13th e-mail which I never received I can't say for sure but I believe it was probably sent to an e-mail I no longer had access to Everything has been corrected to my satisfaction as of June 20th.Sincerely, *** ***

Enom is a domain name registrar, where domain names are considered Digital PropertyWe the security of our customer's domain names very seriouslyIn situations a customer is unable to contact us via verified means through their account, we assist them by verifying their contact informationWe
take this very seriously and ask for identifying documents, such as a photo ID, in order to release the domain nameWe ask that our account verification team be allowed to complete the request before we provide access to a private accountThe verification process can up to hours to complete
We will work to complete the verification the domain ownership as quickly as possible

Revdex.com: Actually I was composing a mail to "[email protected]" in order to inform you about this update.First allow me to thank you for taking my complaint (#***) into consideration and for all the follow up you carried.Yes indeed I am glad to inform you , that finally ENOM reached out today and worked with me on resolving the problem, and eventually unlocking my accountI strongly believe that your notable organization and your support helped in shedding light on this matter.And to be right, I have to note that ENOM team was so supportive today and replied swiftly.I greatly value and appreciate all the work and time you dedicated.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Your response is not accurate to this situation, here was your response when the problem occurred did you see anything mentioned account needed to be refilled when in fact it was refilled and your system didn't sync correctly so I didn't get to use my service for those days but you got paid for themNow I'm suppose to eat the loss? Hello ***,I've begun the process to get the status of the goMobi subscriptions synched to match their successfully-renewed billing status.I'll notify you again when complete.Best regards,DerekTechnical Support__________________________________My Support Hours: 3:00pm - 11:30pm, Tuesday thru Saturday (Pacific Time)Out of the office Sunday and MondayIf you need assistance outside of my posted hours, please call our hour support line listed on our site and reference this ticket numberBy doing so, any Agent can take over the issue and will be happy to continue working with you.Sincerely,*** ***

We have researched this matter and located a number of complaints from ***@rcn.comIn cooperation with our reseller partner, the following reported domains were suspended for terms of service violations:*** ***
*** *** *** *** *** *** *** ***In some cases we did not receive any additional information beyond the domain itselfPlease understand that complaints involving spam activity will generally require an example of the spam with full headers and body that clearly show the reported domain's involvement in the reported activityPlease do not hesitate to contact us directly if we can be of any further assistance with this issue.Regards, eNom*** *** *** *** *** ***Kirkland, WA

Hello,
We have researched this matter, and it appears that you have reported unsolicited email to us that originated from IP space belonging to *** *** IncWhile Enom is the registrar of ***com, we do not manage their IP addresses, and as such we do not believe we are the
appropriate party to address your issue
For further assistance with resolving this matter we would advise contacting *** directlyAbuse contact information for their IP space can be found here:
https://whois.***.net/rest/poc/***
We hope this information helps, and please do not hesitate to contact us directly if we can be of any further assistance with this issue
Regards,
Enom
Lake Washington Blvd
Ste
Kirkland, WA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***