Bulkregister.com

Our support team is available 24/ When you initially contacted them, and reported the account as compromised, they locked down the account in order to secure it When an account is compromised, the account is locked so no further action can be taken within the account and this also secures all items within the account from further changes or loss.After which, our support team instructed you to contact our Account Help department That department is not 24/7, and the issue was resolved with them Furthermore, this matter was resolved within days, not weeks as claimed The issue was reported on Friday, 9/18/2015, and resolved the following Monday 9/21/

We have discussed this matter with the complainant and the transaction was refundedIf they wish to resolve the matter of account validation we can be reached at [redacted] @eNom.com

Complaint: [redacted] I am rejecting this response because: I never registered any .NET domain as you statedI only had a single .COM domain with youIn addition, you are forcing customers to buy additional domains for your "bundle" discountYou do this with the obvious intention of continual charges for a .reviews domain that will never be usedI never clicked on the verify link that you sent me for the .REVIEWS domainMy next summary of account email didn't show that domain listed eitherTherefore, it was never accepted by me and you are charging me a year later for something that was never agreed to If you don't care to refund me the amount with a reasonable explanation, I will expect a full refund and you will help me transfer my domain to a host that will act in an honorable way.Sincerely, [redacted] ***

After further investigation, it was found that the issue reported, was confirmed as resolved on 08/18, and reported the customer as resolved However, customer continued to report that the issue was not resolved on their end All functions to the service was confirmed to be functional as tested by our developers and support team In researching further, we have found that the complainant attempting to test, or use our email service in a way that is not supported, which is sending an email from an address that it was being forwarded to This has the potential to create an infinite forwarding loop between two email addresses, and is not allowed We have informed the customer of this, and provided a thorough explanation, which we have not received any follow up to indicate any further issues

Enom is currently undergoing changes in our Customer Support system, and sincerely apologize for any delays in responding to requests We have responded to the client's request with the additional information needed to verify and fulfill their requestBecause the request came through an unverified contact, the client has been asked to reply to the email with an unedited color photo quality image of a government-issued photo ID for verification, we will be able to assist you by sending the transfer authorization code, and unlock the domain for transfer for youThe ID must match the person listed on the Registrant ContactIf it is under an organization, government approved documents listing authorized officers, and a photo ID of one of the listed officers will need to be provided.This is required to verify ownership of the domain name before we can release it

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and even thought the issue is not actually addressed, other then the offer of me continuing to spend more time sorting it out, I will consider the issue resolved for nowIn the future I will forward relevant spam to enom and federal trade commissionSincerely, [redacted]

We understand the circumstances surrounding the difficulty in providing us with the requested documents From the response provided, the following would be the most acceptable alternative Notarized letter from Morris County, NJ stating that [redacted] Association has been having club meetings at their facility for many yearsThey have our current executive board on file and can list them in the letter This is because it includes the list of the executive board members, who we should include [redacted] 3rd If he is not on the list of executive board members, we would also need the ID of one of the board members

There appears to be confusion of the terms by client A change or update a domain's DNS may take 24-hours to complete, which is a physical limitation regarding the propagation of changes to the DNS settings on a domain name DNS changes refer to the settings on a domain name that tells a domain where to go in order to retreive the hosted contents of their website Changes to the settings may take up to to hours to propagate to the entire Internet Directions and details on this can be found here: [redacted] This is not the same as a domain name transfer What the client appears to be wanting to do however is to Transfer their domain registration from one Registrar to another Registrar Domain Transfers can take up to days to complete As outlined in the following support article on our website: [redacted] It should also be noted that the domain names provided in the complaint are no longer registered with Enom, and Enom no longer administers the DNS settings for either of the domain names If the complainant is having issues with DNS propagation with either of these domain names, it is recommended that they contact their current DNS provider for support

We have received the complaint However, our system shows that free trials of the service were purchased, and activated immediatelyHowever, as the Free Trial Period was expiring, our attempt to renew the service failed as there were insufficient funds in the customer's account to fully cover cost of the renewal Therefore the renewal failed A second attempt also failed as there were still insufficient funds We show that a third attempt was successful on 10/14, where the customer's account was refilled with sufficient balance to cover the cost of the renewals.It should be noted that the Billing Cycle date cannot be adjusted in our system However after the service has been renewed, the option is available to the user to change the billing cycle from a Monthly Billing to an Annual Billing, which was conveyed in our support ticket

Hello, Thank you for your inquiry ICANN policy indicates that an opt out may be presented but is not required For security purposes, the lock will remain in place for days after which you may transfer the domain name to another registrar of your choice Regards, Legal Department Enom

Hello,We have reviewed the complaint, however, our records show that all years of webhosting that was purchased was refunded The orders for of the years were not initially processed successfully, but a full refund was later completed on 08/04/ The complainant is advised to check their bank records to confirm that refunds of was credited back to their account around 08/04/

We have researched this matter and located the following domains reported by [redacted] .net – This domain has been suspended by our reseller partner [redacted] .co – This domain is not registered with eNom, and as such we cannot take action on this domain [redacted] .net – This domain is currently under investigationIf you continue to receive unwanted email from this domain, please make us aware of this eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuseA web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at [email protected] or [email protected] Please do not hesitate to contact us directly if we can be of any further assistance with this issue Regards, eNom [redacted] Kirkland, WA

The account in question is currently locked due to numerous failed attempts to login In order to validate the user and remove the lock, our support team requests that a Valid ID matching the account holder in order to verify ownership However, the ID provided by the complainant was only 320xpixels in size This resolution is far to low to be properly validated Due to the high number of Social Engineering and Fraudulent attempts that use this method to disguise fake, or edited images of IDs, eNom's Support agent's has made repeated request for a higher resolution scan of the ID Once we receive a valid match ID whose resolution is high enough to be verified, we will be glad to assist in accessing the account One way to determine if an image is of good resolution is to take the image and zoom in closely to any text on the image A high resolution image should not contain any large pixels, and the text should be fully legible at the level of zoom

The customer provided the necessary information for verification on 08/04/2016, at which time our support team provided the domain owner with the Transfer Authorization code, or EPP key and unlocked the domain name for transfer. This gave full control of the domain name to customer as they are able to transfer the domain into an account, or registrar of their choice. The issue was confirmed resolved by the customer on 08/04/2016 on ticket: [redacted]

Based on the information provided, we do not appear to have any records of previous correspondence from *@ [redacted] .com in regards to domain abuse/spam activity. Please understand that if we do not receive notice of alleged abusive activity, we may not be aware of its occurrence. eNom takes domain... abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at [email protected] or [email protected]. Please note that when reporting spam we will need the entire email with full headers to be able to investigate the matter fully. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom [redacted] Kirkland, WA 98033

Our security measures are in place to ensure the protection of our customers To avoid such difficulties such as this we always ask our customers to keep their information up to date, and to ensure that the information provided to us are accurate We apologize for any difficulty that the complainant feels, but as the account has now been flagged for security failure, it is our responsibility to fulfill our obligations to the security agreement when the account holder opted into the extra layer of security, which states in the case a lockout occurs: If there is a person's name on the account, attach an uncropped color copy of government-issued photo ID that matches the name on the accountThis can be a passport, country ID card, or driver's license, for example If there is only a business name on the account, attach a copy of the Business License or Articles of Incorporation, along with a color copy of government-issued photo ID that matches a director or principal listed on that document Due to a recent rise in sophisticated Social Engineering attempts encountered by Enom, we request the documents above to properly valid account ownershipWe thank you for your extra efforts to validate your account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

The client attempted gain access to an account where they were unable to pass the factor authentication placed on the account by the owner We therefore requested identifying documents to be submitted The documents submitted were not verifiable due to various issues with resolution, cropping, and saturation We asked again for verifiable documents which were provided as of 06/ We have found that the complainant was also attempting to access the wrong account and have since provided access to the correct account The issue is considered resolved at this time

Hello,Thank you for contacting us In order to research your inquiry in further depth, please provide the following information - the first six and last four digits of the credit card charged as well as the dates and amounts charged Please email [redacted] @enom.com with this information and reference this Revdex.com case number # [redacted] .Regards,Risk ManagementeNom.com

We have received the complaint In reviewing this we have found that the renewal of the domain name in question has been refunded The complainant however is requesting for a refund of the registration fee from the previous year
The registration of this domain name was completed as a
bundled deal with the renewal of another .NET domain name to receive discounted pricing By taking advantage of the bundle offer, the client was able to take advantage of a bundle discount for their existing domain name at $per year for years plus the cost of the new registration of the .REVIEWS domain name Without the bundle the total to renew the existing domain name only would be $per year for years
We will be glad to however to accommodate the client's request for a refund, but it would also mean that we would need to remove the bundle pricing, and charge the difference in savings
With the bundled domain names, the total charge of the order came to $
If we were to remove the bundle, the total charge for the renewal of the client's existing domain name at regular price would be: $
Therefore, if we were to refund the bundled .Reviews domain name registration, there would be an additional charge of $to the original order($- (- $22.99))