Burke Contractors Inc.

[redacted], please accept my sincere belated condolences for your loss and my apologizes for the issues mentioned. Your on line order requested that the arrangement be delivered to a home address and when the florist attempted the delivery, the recipient refused the arrangement. They indicated that...

they needed to go to the funeral home, which was never requested within the original order. Please review the Avas policy regarding attempted delivery shown below and within the website too.As per the florist:WE DELIVERED THIS ORDER TO THE ADDRESS GIVEN, AND IT WAS THE CUSTOMER'S HOME. HE REFUSED THE FLOWERS, SAYING THEY WERE SUPPOSED TO BE SENT TO THE FUNERAL HOME.If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded.  The florist confirms delivery on 05-04-2015 at 03:45 PM ,Order left with Intended Recipient:[redacted]Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery service. We’ve been growing our floral business for more than 30 years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe this...

matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I do agree that we should resolve this issue, the only resolution I will accept is a full refund. I do not want a partial store credit, as they offered prior to this, as I have no intention of using this service in the future.
Regards,
[redacted]

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

I am rejecting this response because: I paid $212.91 for a wreath, and got a totally different flower arrangement, and I stipulated that the wreath had to be at the funeral home before the viewing, giving a specific day and time, it was not. So - I didn't get what I ordered, and what was delivered was not there in time for the viewing. I want a full refund, not $70. I paid over $212 and didn't receive what I ordered.

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a...

few days for your bank/card to make those funds available to you again.08/06/2016 11:32AM by [redacted])REFUNDED ORDERThe order has been refunded - Amount: $53.94 vs Transaction [redacted]

To whom it may concern:In regards to your order placed on 1/19/17, our records show that the full amount purchased has been refunded as of 1/23/17. Amount: $72.92 vs Transaction [redacted]

order#[redacted], my apologizes for the delivery issues mentioned. As shown within the Avas website:We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times. The florist did confirm that the arrangement was hand...

delivered to recipient @2:15 and the express delivery fee has been refunded as shown:refunded - Amount: $9.99 vs Transaction [redacted] on 4/14/15.  Since most of our products are perishable goods, we do not offer refunds for them once they have been delivered.

To whom it may concern,Customer purchased a standard size arrangement and received what she paid for.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you,
Regards,
[redacted]

To whom it may concern,We have reviewed the order for [redacted] and after reviewing the photo we have seen that the arrangement was not filled to value and had offered the customer a refund for a total of $60.92, Since we were not able to retrieve the arrangement no further discount will be...

processed as the cost of goods was sent to our designers.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because:I do not agree that it was clearly stated; if it was; I wouldn't have ordered the flowers from them. Additionally; my wife reported they weren't all roses; carnations were used in lieu of roses. I remain very dissatisfied with the product and service.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.The order has been refunded - Amount: $58.94 vs Transaction [redacted]

Your invoice reads that you purchased a $59.99 arrangement, a $4.99 pink vase and the service fee is $13.95. The arrangement recieved was fresh and beautiful and filled to value.

ORDER# [redacted],THE CUSTOMER ORDERED A DISH GARDEN @$59.99 and was issued a refund in the amount of $32.00, which is more than 50% of its cost. Refunded - Amount: $32.00 vs Transaction [redacted]  Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal value. Substitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limited. In a single type flower arrangement, such as an all tulip or all rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flower.  The on line description of the item ordered is as follows:What could be better? This lovely dish garden assorted with fresh cut flowers makes for a brilliant piece to send to a friend, loved one, or just someone that you want to make feel special and has no indication of the amount of plants or cut flowers that are to be used either. **Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**. As per the customers statement:I did agree to the mere $32.00 refund however for a very small container of ivy I feel I was grossly overcharged. The customer was offered a re delivery but that offer was refused. as per the Avas policy regarding a re delivery:Avas Flowers Satisfaction CommitmentIn the unlikely event you are unhappy with your product(s)  we will offer to pick up and re-deliver another product(s) if you notify us within 7 days of receiving the flowers that you are not satisfied.  If you do not want a re-delivery of a new product(s) and you notified us within 7 days that you are not satisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refund. If you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redeliver instead of a refund. Refunds or store credit given for orders that have already been delivered or have had an attempted delivery will only be for the cost of the arrangement(s), excluding service and handling fees.

my mother sent me a photo of the item and was most certainly not pleased.  she  asked me to not send her flowers ever again because I was ripped off.  if she appeared happy it was at the surprise and I dont knw if she received the flowers or ky sister did when they dropped them off. if she was happy it was at the gesture not at the quality of the item.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The only discrepancy is that my daughter did not receive an arrangement on same day as guaranteed. I would not have known if I had not received a call from my relative advising me of this situation. I called several times to the business and they kept advising there was nothing they could do for 2 days. I did advise I was filing a complaint with Revdex.com. Once the complaint was received I received a call from the business advising they were promptly refunding my account. The original statements of being told I could not cancel my order and have my money refunded changed. It's a very sad situation to know you have to go as far as having to file a complaint in order to receive the proper resolution. I would like to thank the Revdex.com for their assistance in this matter. 
Regards,
[redacted]

My apologizes for the issues mentioned. As the customer was told, we were unable to find any order for this customer. The $38.24 money mentioned was temporary placed on hold by the customers bank until the order is confirmed by Avas, which it never was. This order for whatever reason, was never...

processed or delivered. This customer was notified through an email of the situation. The bank should reverse the temporary hold on the customers money and the points used will be placed back to the customers account within the next 10 days. Since we do not have the customers money, we were not able to offer a refund. The customer needs to contact her bank to resolve the issues of a reversal of the $38.24. thank you for your understanding, Robert