Burke Contractors Inc.

This is in reference to complaint filed by Ms. [redacted],We understand that Ms. [redacted] has concerns about our location and methods of delivery.  In order to minimize any confusion, we have clarified this on our website in multiple locations.From our Frequently Asked Questions: 12....

Where are you located?We are located at 300 Corporate Drive, Mahwah NJ.  From our Customer Service Policies:DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of [redacted] We will often use another affiliated member of [redacted] to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to you. Flower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.We hope this answers these concerns and we look forward to serving Ms. [redacted] in the future.

[redacted], please accept my sincere belated condolences for your loss and my apologizes for the issues mentioned. Your on line order requested that the arrangement be delivered to a home address and when the florist attempted the delivery, the recipient refused the arrangement. They indicated that...

they needed to go to the funeral home, which was never requested within the original order. Please review the Avas policy regarding attempted delivery shown below and within the website too.As per the florist:WE DELIVERED THIS ORDER TO THE ADDRESS GIVEN, AND IT WAS THE CUSTOMER'S HOME. HE REFUSED THE FLOWERS, SAYING THEY WERE SUPPOSED TO BE SENT TO THE FUNERAL HOME.If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded.  The florist confirms delivery on 05-04-2015 at 03:45 PM ,Order left with Intended Recipient:[redacted]Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery service. We’ve been growing our floral business for more than 30 years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The only discrepancy is that my daughter did not receive an arrangement on same day as guaranteed. I would not have known if I had not received a call from my relative advising me of this situation. I called several times to the business and they kept advising there was nothing they could do for 2 days. I did advise I was filing a complaint with Revdex.com. Once the complaint was received I received a call from the business advising they were promptly refunding my account. The original statements of being told I could not cancel my order and have my money refunded changed. It's a very sad situation to know you have to go as far as having to file a complaint in order to receive the proper resolution. I would like to thank the Revdex.com for their assistance in this matter. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I am not surprised by the response since no resolution was offered prior to the disputed charge.  Despite the fact I purchased both goods and services that were never received.  The correspondence haa amounted only to wasted time, frustration, misinformation, lies and inconsistency.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I do not agree that it was clearly stated; if it was; I wouldn't have ordered the flowers from them. Additionally; my wife reported they weren't all roses; carnations were used in lieu of roses. I remain very dissatisfied with the product and service.
Regards,
[redacted]

To whom it may concern,We have reviewed the order for [redacted] and after reviewing the photo we have seen that the arrangement was not filled to value and had offered the customer a refund for a total of $60.92, Since we were not able to retrieve the arrangement no further discount will be...

processed as the cost of goods was sent to our designers.

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. We have reached out to the local designer and they advised that this was received and that the recipient called them to find out who had sent the order as there was no...

signature on the card. Please let us know if this is still in question. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

I am rejecting this response because:
I am still unsatisfied. I was never told that the fruit basket would be in replacement of my flowers. I was told that it was for the inconvenience. When it was said that the flowers were in the wrong room, they should have been placed in the correct room. When your delivery driver went to the funeral home, he never said anything to the funeral director. The funeral director told me when I went back for the evening viewing that no one had said anything to him and that if it was placed in the wrong room, as I said to him based upon what I was told, it was due in error to the fact that the flowers were not labeled properly. I can not even confirm that the flowers were actually there and that I would have been in fact satisfied with my purchase. I have seen numerous complaints on Revdex.com.org and numerous other websites that sometimes what was ordered and what was delivered have ended up being two different things, and that in some cases they were not filled to what they should have been for the price that was charged. I also can not confirm that the fruit basket was in fact the value of flowers. According to your website, the most expensive gift basket is $74.99. I was supposed to receive a phone call or email confirmation that they had been delivered, which I have not. I am just assuming that they were based upon what was written here. I would hate to make assumptions with this company, since last time I was told I was wrong. The bottom line is, I did not get what I ordered. I was never told that I would not be given a refund or that the fruit basket would be in place of my flowers. If that was the case, I should have been told that. I would not have agreed to the fruit basket. Had the flowers been moved into the correct room or new flowers, for the evening viewing and a fruit basket sent for the "inconvenience" as I was told, we would not even be having this discussion.

My apologizes for the issues mentioned. As the customer was told, we were unable to find any order for this customer. The $38.24 money mentioned was temporary placed on hold by the customers bank until the order is confirmed by Avas, which it never was. This order for whatever reason, was never...

processed or delivered. This customer was notified through an email of the situation. The bank should reverse the temporary hold on the customers money and the points used will be placed back to the customers account within the next 10 days. Since we do not have the customers money, we were not able to offer a refund. The customer needs to contact her bank to resolve the issues of a reversal of the $38.24. thank you for your understanding, Robert

I am rejecting this response because: I paid $212.91 for a wreath, and got a totally different flower arrangement, and I stipulated that the wreath had to be at the funeral home before the viewing, giving a specific day and time, it was not. So - I didn't get what I ordered, and what was delivered was not there in time for the viewing. I want a full refund, not $70. I paid over $212 and didn't receive what I ordered.

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a...

few days for your bank/card to make those funds available to you again.08/06/2016 11:32AM by [redacted])REFUNDED ORDERThe order has been refunded - Amount: $53.94 vs Transaction [redacted]

To whom it may concern,Customer purchased a standard size arrangement and received what she paid for.

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.The order has been refunded - Amount: $58.94 vs Transaction [redacted]

order#[redacted], my apologizes for the delivery issues mentioned. As shown within the Avas website:We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times. The florist did confirm that the arrangement was hand...

delivered to recipient @2:15 and the express delivery fee has been refunded as shown:refunded - Amount: $9.99 vs Transaction [redacted] on 4/14/15.  Since most of our products are perishable goods, we do not offer refunds for them once they have been delivered.

To whom it may concern:In regards to your order placed on 1/19/17, our records show that the full amount purchased has been refunded as of 1/23/17. Amount: $72.92 vs Transaction [redacted]

This is response to the complaint submitted by Mr. [redacted],Avas Flowers prides itself in providing a superior product at discounted prices.  Every order is important to us, and we use many strategies to ensure that each is delivered accurately and on time. Avas Flowers offers local delivery...

in all 50 states.  Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. In order to handle this in an expeditious manner, we reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I do agree that we should resolve this issue, the only resolution I will accept is a full refund. I do not want a partial store credit, as they offered prior to this, as I have no intention of using this service in the future.
Regards,
[redacted]