Burke Contractors Inc.

My apologizes for the issues mentioned. The phoned in order was for:A Dish Garden of Green Plants With Fresh Cut lilies @$69.99 with no indication of the colors to be used or the amount of plants that will be used either, but was filled to value by the florist based on the description. The order...

should have not been placed without a correct delivery location and was delivered to the address provided. The customer is emailed an invoice at the time the order is placed and that is the time that any corrections are to be made and that was not done. The photograph that was sent by the customer shows a beautiful blooming, full plant with lilies and greenery in a large basket. The size of the plant or basket is not provided in the on line description. The customer was offered a $20.00 store credit which was refused. Those points were issued and placed on the customer account as shown as a sign of good faith:Account DetailsCurrent Reward Points @[redacted] which are worth $23.95 and do not have an expiration date. thank you for your understanding.

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. We have been in touch with the customer as of the evening of 3/8 and rescheduled a delivery as per his request, but we can not resolve this with anyone but the customer.

Please accept my sincere condolences for your loss and my apologizes for the issues mentioned.  As per the customers comments, they were they going to file a dispute with their Credit card company and based on that comment, we will no respond to this complaint. We will address their issues with...

their bank and thank you for your understanding.

The order has been refunded - Amount: $94.92 vs Transaction [redacted]

To whom it may concern,Thank you for taking the time to contact us regarding this order. [redacted] was refunded on 2/18 in the full amount of $56.93. The order was completely refunded once our designer confirmed the cancellation, which we advised [redacted] of on 2/14 when she spoke directly to an...

agent regarding her order. At this point, we cannot assist [redacted] further. Thank you and have a great day.

Please accept my sincere condolences for your loss and my apologizes for the delivery issues. As shown below, a full refund was issued.A refund of $66.93 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $66.93 has been issued. It...

may take your bank up to 10 days to process this refund. We apologize for any inconvenience

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I have set up a free redelivery for 3/3. Thank you

my apologizes for the issues mentioned. This was an on line/website order in which the customer provided the delivery address, which was incorrect. On 5/14, the customer provided the correct address and it was given to the florist. Within the Revdex.com complaint, the customer stated: "I found out that the...

same hospital had three separate facilities, in the same locality and then we corrected the address".Message to the florist;"Hi, here's the correct address for the hospital it is going to "[redacted]" the address is "[redacted]" as per the customer the recipient has been transferred to a different room. The new room number is #[redacted]" and here's the hospital phone number too ####-###-####". At that point, it was too late for delivery and was delivered to the corrected address on 5/15.  As shown within the Avas website:ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase. products or services from us. If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded.  We will offer a redelivery to a valid recipient or address if requested and provided by the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a refund on 6/24/17, the second time Avas flowers called me to get my credit card number. I answered my phone for every unknown call and answered every time Ava's Flowers called me. There was never a time I did not respond so I do not agree with their claim that they "made several attempts to contact Ms. [redacted]."
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a...

few days for your bank/card to make those funds available to you again.08/15/2016 4:18PM CHARGE CREDITCARD $53.94 08/16/2016 7:04PM REFUND CREDITCARD $-39.99 08/16/2016 8:16PM REFUND CREDITCARD $-13.95 Balance: $-0.00

As a sign of good faith, we are willing to ship, from our warehouse, 12 fresh Sunflowers, in a vase, at no additional cost to the customer for next week. Please advise if this is acceptable and if so, please confirm the recipients name, address for the shipping. If accepted, this in place of any partial refund. Thank you for your understanding,

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

TO Whom it may concern,According to our records I do see here that the order was cancelled and refunded in full:The order has been refunded - Amount: $137.90 vs Transaction [redacted]

My name is [redacted] with Avas Flowers customer service management and I am sorry there was such trouble with this. I see that you have spoken with customer service since this was reported and a new delivery was made on 6/25.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They did not deliver the flowers at 6:00 pm as stated I was at the care facility on the phone talking to them until after 7:00 because I received the text stating they were delivered but they were not and they even admitted to me they was still on the truck when the driver got back to work.
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I see this order was on the web and express delivery was not selected. Without this, we can not specify a delivery time.  This is from our website:8. Can I specify the time of delivery?We will do our best to meet your delivery requirements.  Let us know what you are looking for in special...

instructions when ordering online or over the phone.  It is not practical to specify an exact time however before 2PM. After 1PM type of requests we can usually meet.  When it comes to schools, businesses and sympathy service times we understand the time sensitive nature. Sometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery.   During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries.  We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times. $20 of store credit was issued as a courtesy, but we would not be able to provide that as a refund.

This is in response to the complaint submitted by Ms. [redacted],We have reached out to Ms. [redacted] and she has provided us with the information that we needed to research this charge. Unfortunately, our accounting department has advised us that we do not have any charge that matches the information...

provided. If Ms. [redacted] does still feel that this charge is valid, we would ask her to provide us with a statement showing this charge. She may also ask her bank to contact us directly and ask for myself or Nelson V[redacted] if they feel this was charged to AVAS Flowers.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because:
I never received either of the $20 refunds that were claimed by the business to have been credited to my account.
Regards,
[redacted]