Burke Contractors Inc.

As a sign of good faith, we are willing to ship, from our warehouse, 12 fresh Sunflowers, in a vase, at no additional cost to the customer for next week. Please advise if this is acceptable and if so, please confirm the recipients name, address for the shipping. If accepted, this in place of any partial refund. Thank you for your understanding,

My name is [redacted] with Avas Flowers customer service management and I am sorry there was such trouble with this. I see that you have spoken with customer service since this was reported and a new delivery was made on 6/25.

My apologizes for the issues mentioned. As shown, The order has been refunded - Amount: $54.44 vs Transaction [redacted] on 5/09/2016

If the customer finds ANY errors, they are to call Avas customer service [redacted] or send an email to contact[redacted] as soon as possible in order to correct the problem. The order was placed on 12/03/15 and that was when the invoice was sent. The arrangement was delivered for the funeral on 12/4/15 and that was when we were notified, which would have been to late to correct the arrangement. The customer has also stated that their bank was notified and until that is done, we are unable to respond to this complaint. Thank you for your understanding.   On 12/04/15 the customer stated to the customer service representative:she did not want to pay the funds necessary for the casket spray and accepted a standing spray instead. We sent that request to the florist to be filled as requested and it was delivered on 12/04/15. The customer was issued a partial refund which the customer was aware of :12/04/2015 6:34PM by sobispo ([redacted])  Amount: $20.00 vs Transaction 7767791115 The customer has indicated that she would not pay for the arrangement and contact her bank.  If the customer finds ANY errors, they are to call Avas customer service [redacted] or send an email to contact[redacted] as soon as possible in order to correct the problem. The order was placed on 12/03/15 and that was when the invoice was sent. The arrangement was delivered for the funeral on 12/4/15 and that was when we were notified, which would have been to late to correct the arrangement. The customer has also stated that their bank was notified and until that is done, we are unable to respond to this complaint. Thank you for your understanding.

Avas Flowers has the experience and history to be known as a premium floral delivery service. We’ve been growing our floral business for more than 30 years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.The response offered is as follows and is within the Avas policies shown as a good faith resolution:The actual cost of the arrangement was shown as Blissfully Pink Bouquet PREMIUM Large @$71.99. The partial refund that was issued in the amount of $32.92 was as close to 50% of its cost as we are able to refund under the terms of our policies.The on line description is shown as follows:We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of both for your viewing.Product Description:A feminine and sophisticated aura radiates from our Blissfully Pink Bouquet. Soft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes with no indication of the amount of flowers that are to be used either. The florist used this recipe to fill the order to value:A vase with 3 pink roses, 3 red roses, 4 stems pink alstro, 3 stems pink lilies, purple waxflower, arranged tight with a pink bow to value.**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. In some situations we may need to substitute two mini foil balloons for 1 full size Mylar balloon.While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal value. Substitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limited. In a single type flower arrangement, such as an all tulip orall rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flower. DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than 7 days.   If you do not want a re-delivery of a new product(s) and you notified us within 7 days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refund. If you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund.

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may...

take a few days for your bank/card to make those funds available to you again. 08/19/2016 3:55PM REFUNDED ORDERThe order has been refunded - Amount: $127.92 vs Transaction [redacted]

Please accept my sincere condolences for your loss and my apologizes for the issues mentioned.  As per the customers comments, they were they going to file a dispute with their Credit card company and based on that comment, we will no respond to this complaint. We will address their issues with...

their bank and thank you for your understanding.

As indicated in my response: I've spoken to the florist who did apologize. They will re deliver on Saturday 6/13, as requested BUT needs to pick up the VASE only to resolve the issues. The recipient will keep the flowers.

The order has been refunded - Amount: $94.92 vs Transaction [redacted]

My apologizes for the issues mentioned. As shown, on 2/14, a full refund was issued: The order has been refunded - Amount: $81.07 vs Transaction [redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I have set up a free redelivery for 3/3. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a refund on 6/24/17, the second time Avas flowers called me to get my credit card number. I answered my phone for every unknown call and answered every time Ava's Flowers called me. There was never a time I did not respond so I do not agree with their claim that they "made several attempts to contact Ms. [redacted]."
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because:  Their response is NOT forthcoming. I specified a FULL GREENERY (with EMPHASIS noted on a FULL GREENERY) Garden Dish Arrangement with WHITE Lilies to accent the greenery.  I also specified that the recipient would NOT be in the work office (EY) until 29 August, but that I would provide them an address.  IMMEDIATELY upon receipt of the receipt, I sent them an email denoting that I would provide them a delivery date/address.  I also denoted that EXACT fact on the phone call when placing the order.  If they have a recording of my phone call when ordering, it should be CRYSTAL CLEAR who's not telling the truth; that would certainly validate my position and my complaint.Yes, they offered me a $20 store credit which I refused.  Based on their complete lack of customer service, quality of the same and inability to be truthful, I would NEVER need any credit for them for ANY reason.  The decent respectful thing to do would have been to simply provide the plant that I ordered.I was advised the PLANT would be 15 (W) X 16 (H); my order was NEVER based on the size of any basket...... [redacted]
Regards,
[redacted]

ORDER#[redacted], my apologizes for the issues mentioned. On 4/22/15, a refund was issued as shown and accepted to resolve the customer complaint:refunded - Amount: $32.00 vs Transaction [redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We have reached out to Ms. [redacted] and she has provided us with the information that we needed to research this charge. Unfortunately, our accounting department has advised us that we do not have any charge that matches the information...

provided. If Ms. [redacted] does still feel that this charge is valid, we would ask her to provide us with a statement showing this charge. She may also ask her bank to contact us directly and ask for myself or Nelson V[redacted] if they feel this was charged to AVAS Flowers.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers