Burke Contractors Inc.

Yes, I accepted their resolution of the token amount of $13.95 but they have not credited my account as of this date. As far as "minor" substitutions, that was not the case
Regards,

My apologizes for the issues mentioned . As shown, the refund of $53.98 was issued and the $13.95 was also issued too:refunded - Amount: $53.98 vs Transaction [redacted]  A refund of $13.95 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in...

the amount of $13.95 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

My apologizes for the issues mentioned. As per the florist:We did not have any latex balloons but we sent extra Mylar balloons to replace the latex balloons. The order was filled to value and delivered and confirms delivery on 01-14-2016 at 05:30 PM ,Order left with Intended Recipient,person...

at home.

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  The first refund was on 8/4 and I have refunded the rest today. I have included the details below. 08/03/2016 12:47PM CHARGE CREDITCARD SYSTEM $90.92 N/A ...

08/06/2016 4:47PM REFUND CREDITCARD [redacted] $-80.93 N/A 08/04/2016 2:00AM REFUND CREDITCARD [redacted] $-9.99 N/A Balance: $-0.00

To whom it may concern,We have reviewed the complaint in full detail, and we do see that the customer did order the flowers on the 7th of February, as well as they did pay for an express delivery before 1 pm. Although it is stated on our website that we do not guarantee delivery times, we have still...

went ahead an honored Mr. [redacted] request for a full refund:The order has been refunded - Amount: $101.92 vs Transaction [redacted]

Complaint: [redacted]
I am rejecting this response because:
There was absolutely no attempt to deliver on February 6th as I had requested, these flowers were for my moms birthday and I went through several phone calls back and forth with this company for several days regarding getting my money refunded and I was tossed around and even hung up on! The flowers were not delivered until AFTER I filed a complaint with my bank and the Revdex.com. And, an order that was supposed to be delivered ON FEBRUARY 6TH was not delivered until FEBRUARY 9TH. The only recourse I was offered after them NOT delivering my order was 15% off my next order, no refunds of any kind, so I paid them for no service! I have numerous emails back and forth where I tried to resolve the issue because I kept getting hung up on when I called. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it says in the policy to contact them within 24 hours I contacted them the day of the funeral I even sent them pictures so it says in the policy contact them within 24 hours if you are not satisfied with the product they will give u a refund or store credit I got 9.99 I got my shipping back thanks a lot these people should be ashemed of what they did and I will make sure that anyone that goes through this site knows that they are not a good company 
Regards,
[redacted]

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Mr. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded for the undisclosed $23. I've attached the details below. We release our funds immediately, but it...

may take a few days for your bank/card to make those funds available to you again. A refund of $23.00 has been applied to order no:, [redacted]

Complaint: [redacted]
I am rejecting this response because:Your website gave me an exact price for what I ordered to the penny.  This was after I entered the exact delivery address.  If you cannot provide what you are selling for what you advertise you should not be selling it.  What I went through amounts to fraud and extortion.  That may be your way of conducting business, but it's not ethical.     
Regards,
[redacted]

My apologizes for the early delivery. I've spoken to the florist who did apologize. They will re deliver on Saturday 6/13, as requested BUT needs to pick up the VASE only to resolve the issues. The recipient will keep the flowers. Thank you for your understanding, RobertA refund is not offered since...

the flowers were delivered and will be replaced too at no additional cost to the customer.

Complaint: [redacted]
I am rejecting this response because:
As previously stated, unless you are placing a new order with this company, it is IMPOSSIBLE to contact customer service- I wasted hours trying to do so.I did not receive what was advertised, so the payment must be disputed.
Regards,
[redacted]

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with Avas Flowers customer service management and I’m very sorry that this arrangement did not meet your expectations. I see this was put in as a $60 arrangement to be filled to value by the designer and not the $45 basket. Sine you were not satisfied with this order and it is too...

late to have this replaced, I've refunded $20 directly back to your card.

To whom it may concern, The complaint filed by Ms. [redacted] is deemed invalid due to these following reasons; Upon placing an order on our website, there are two steps. You enter in your billing information followed by what you are ordering. After you finish your order details, it states...

your exact total. Then you are instructed to place your card information. It shows your exact total one more time to ensure that you want to complete the purchase. Once you submit the order, it is stating that you agree to the charges.

TO Whom it may concern,According to our records the order has been cancelled and refunded in full.

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. I see that the order had been delivered on 9/7. Based on your call to customer service, we had this order cancelled and re-delivered by a different designer. That...

delivery was made on 9/9.

Please accept my sincere condolences for your loss and apologizes for the issues mentioned too. The customer ordered a Pastel Sympathy Vase@$119.99. The on-line description was as follows: Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangement. Fresh...

roses, Gerber daisies and lilies are among some of the beautiful flowers that make this bouquet so special. The pastel colors offer a sense of calm and comfort during a difficult time.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The florist filled the arrangement to its value using the on line photo for reference. The customer service representative requested for a photo of the arrangement be emailed but was never provided and a partial refund was issued as shown:Amount: $15.00 vs Transaction [redacted] on 1/22/2016. The customer claims that she ordered a large lavender vase of flowers but the description mentions, Pastel Sympathy colors using roses, Gerber daisies, and lilies with no indication of the amount of flowers that are to be used but it would be filled to value, which it was. The Avas website contains:Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

My apologizes for the issues mentioned.We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product...

Description as well as our Substitution Policies. I have attached a copy of both for your viewing. The Roses were not dead and arrived in good condition. A partial refund in the amount of $38.00 was issued on 2/14/2016 Transaction [redacted]

Complaint: [redacted]
The email used to place the order was [redacted]. The total charge was in the amount of $261.93 I have attached the email confirmation for the order. 
Regards,
[redacted]