Burke Contractors Inc.

Complaint: [redacted]
I am rejecting this response because:  I truly felt that I should have received a full refund.  I accepted the 50% refund because I was informed that was all they could do.  I will NEVER use this company again and would never refer anyone to them. The arrangement was not delivered when requested and the arrangement ordered was not what was received.
Regards,
[redacted]

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with this. Our records indicate that the local designer did try to deliver on 10/25 and delivery was sucessful on 10/29. We also have an email from you dated 10/26 letting us know you have...

disputed this charge. Due to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they contact us.

Yes, I accepted their resolution of the token amount of $13.95 but they have not credited my account as of this date. As far as "minor" substitutions, that was not the case
Regards,

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  The first refund was on 8/4 and I have refunded the rest today. I have included the details below. 08/03/2016 12:47PM CHARGE CREDITCARD SYSTEM $90.92 N/A ...

08/06/2016 4:47PM REFUND CREDITCARD [redacted] $-80.93 N/A 08/04/2016 2:00AM REFUND CREDITCARD [redacted] $-9.99 N/A Balance: $-0.00

To whom it may concern, The complaint filed by Ms. [redacted] is deemed invalid due to these following reasons; Upon placing an order on our website, there are two steps. You enter in your billing information followed by what you are ordering. After you finish your order details, it states...

your exact total. Then you are instructed to place your card information. It shows your exact total one more time to ensure that you want to complete the purchase. Once you submit the order, it is stating that you agree to the charges.

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  I see that you spoke with customer service on 5/30 and were given a $10 percent refund at that time. If you will give us a chance to show that this is not how our...

orders are usually processed, I have also credited you with $20 in store credit that never expires and may be used anywhere in the country.

Complaint: [redacted]
I am rejecting this response because:
As previously stated, unless you are placing a new order with this company, it is IMPOSSIBLE to contact customer service- I wasted hours trying to do so.I did not receive what was advertised, so the payment must be disputed.
Regards,
[redacted]

Please accept my sincere condolences for your loss and apologizes for the issues mentioned too. The customer ordered a Pastel Sympathy Vase@$119.99. The on-line description was as follows: Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangement. Fresh...

roses, Gerber daisies and lilies are among some of the beautiful flowers that make this bouquet so special. The pastel colors offer a sense of calm and comfort during a difficult time.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The florist filled the arrangement to its value using the on line photo for reference. The customer service representative requested for a photo of the arrangement be emailed but was never provided and a partial refund was issued as shown:Amount: $15.00 vs Transaction [redacted] on 1/22/2016. The customer claims that she ordered a large lavender vase of flowers but the description mentions, Pastel Sympathy colors using roses, Gerber daisies, and lilies with no indication of the amount of flowers that are to be used but it would be filled to value, which it was. The Avas website contains:Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

Complaint: [redacted]
I am rejecting this response because:
There was absolutely no attempt to deliver on February 6th as I had requested, these flowers were for my moms birthday and I went through several phone calls back and forth with this company for several days regarding getting my money refunded and I was tossed around and even hung up on! The flowers were not delivered until AFTER I filed a complaint with my bank and the Revdex.com. And, an order that was supposed to be delivered ON FEBRUARY 6TH was not delivered until FEBRUARY 9TH. The only recourse I was offered after them NOT delivering my order was 15% off my next order, no refunds of any kind, so I paid them for no service! I have numerous emails back and forth where I tried to resolve the issue because I kept getting hung up on when I called. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Your website gave me an exact price for what I ordered to the penny.  This was after I entered the exact delivery address.  If you cannot provide what you are selling for what you advertise you should not be selling it.  What I went through amounts to fraud and extortion.  That may be your way of conducting business, but it's not ethical.     
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  On July 23rd,...

one of our customer service agents reached out to Ms. [redacted] as part of our normal resolution process and were informed that she did not wish further contact. We do remain open to resolving this should Ms. [redacted] wish to contact us. Otherwise, we will honor her request for no contact.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[redacted] my apologizes for the issues mentioned.  As shown within the Avas website, for all users to view, before they place their order: Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and...

Valentine's Day.  To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance.  Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday and the order was delivered within 4 days after the respective holiday.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.The florist confirmed delivery as shown:confirms delivery on 05-09-2015 at 03:15 PM ,Order left with Porch/Front Door,front door. We have expressed the customers concern with reference to the quality of the product delivered. If the customer approved a pick up and redelivery, please advise and we will let the florist know. Dissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than 7 days.   If you do not want a re-delivery of a new product(s) and you notified us within 7 days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refund. If you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund.  A partial refund has been issued as a sign of good faith as shown: refunded - Amount: $13.95 vs Transaction 250234509 on 5/12/15.

To whom it may concern,We have reviewed the complaint in full detail, and we do see that the customer did order the flowers on the 7th of February, as well as they did pay for an express delivery before 1 pm. Although it is stated on our website that we do not guarantee delivery times, we have still...

went ahead an honored Mr. [redacted] request for a full refund:The order has been refunded - Amount: $101.92 vs Transaction [redacted]

Complaint: [redacted]
I am rejecting this response because:it says in the policy to contact them within 24 hours I contacted them the day of the funeral I even sent them pictures so it says in the policy contact them within 24 hours if you are not satisfied with the product they will give u a refund or store credit I got 9.99 I got my shipping back thanks a lot these people should be ashemed of what they did and I will make sure that anyone that goes through this site knows that they are not a good company 
Regards,
[redacted]

To whom it may concern,Thank you for taking the time to contact us about this order. This order has been worked on by several agents. We have offered several resolutions, and the customer is unwilling to compromise or work with us. The arrangement was fresh and filled the value in terms of the...

flowers requested. Though chocolate was not delivered, the bag of treats that was delivered is an approved substitution and was also filled to value. We cannot offer any further discounts, credits or refunds on this order than we have already offered. We have offered Mr [redacted] the following:- $38.94 refund for the price of chocolates and service fee- $20 store credit- Percentages off the order with store creditThe customer is unwilling to work with us at this point. Thank you and have a great day.

TO Whom it may concern,According to our records the order has been cancelled and refunded in full.

My apologizes for the early delivery. I've spoken to the florist who did apologize. They will re deliver on Saturday 6/13, as requested BUT needs to pick up the VASE only to resolve the issues. The recipient will keep the flowers. Thank you for your understanding, RobertA refund is not offered since...

the flowers were delivered and will be replaced too at no additional cost to the customer.

My apologizes for the issues mentioned.We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product...

Description as well as our Substitution Policies. I have attached a copy of both for your viewing. The Roses were not dead and arrived in good condition. A partial refund in the amount of $38.00 was issued on 2/14/2016 Transaction [redacted]

My name is Chris with Avas Flowers customer service management and I’m very sorry that this arrangement did not meet your expectations. I see this was put in as a $60 arrangement to be filled to value by the designer and not the $45 basket. Sine you were not satisfied with this order and it is too...

late to have this replaced, I've refunded $20 directly back to your card.

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. I see that the order had been delivered on 9/7. Based on your call to customer service, we had this order cancelled and re-delivered by a different designer. That...

delivery was made on 9/9.