Burke Contractors Inc.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because: The Yellow Roses sent lasted 3 days and then they died. I have complained about the original order and this took over a week for anyone to even act like we made a purchase with Avas.  I will never use your company again so you can keep your store credit.
Regards,
[redacted]

order#[redacted], my apologizes for the issues mentioned. 134000 reward points were deposited into the customers Avas Flowers account which are worth $70.43.The order has been refunded - Amount: $53.95 vs Transaction [redacted]The order has been refunded - Amount: $9.99 vs Transaction...

[redacted]

Complaint: [redacted]
I am rejecting this response because: at no time did Avas reach out me, I reached out to them several times.   the vendor that was used admits to failing to deliver because she could not find the home.  
This was unacceptable.  My concern is Avas needs to be placed on notice for bad business.
Regards,
[redacted]

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have since reached...

out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I know that doesn’t make up for not being able to fill this in the first place. If...

you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $20 store credit that never expires and may be used anywhere in the country.

ORDER#[redacted], my apologizes for the issues mentioned.The on line description:Mint and Lime Bouquet is an arrangement in a lovely green vase with white tulips and green button poms with no indication of the amount of flowers that are to be used. Item pictured is a depiction of an arrangement that we...

will make as similar as possible with the same look and feel. As per the Avas policy shown below, we offered to pick up the arrangement and have it redelivered but the customer refused that option. The customer requested a full refund but as per the policy is not offered. In good faith, $20.00 is being offered in store credits as shown:Current Reward Points @43198 which are worth $21.60 and do not have an expiration date either.Dissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than 7 days.   If you do not want a re-delivery of a new product(s) and you notified us within 7 days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refund. If you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund.

To whom it may concern,Thank you for taking the time to reach out to us regarding the order placed by Ms [redacted]. It appears that Ms [redacted] indicated she was already disputing the charges several times when she first spoke to an agent who is a customer service executive, which is why an agent did not...

refund her right off the bat. I apologize for this misunderstanding. I have issued a full refund back to Ms [redacted] card.The order has been refunded - Amount $56.94 vs Transaction [redacted]

To whom it may concern,We deemed the complaint by Ms. [redacted] invalid because we received a message form our florist stating that the recipient authorized the delivery driver to leave the arrangement outside on the back porch and forgot it was there. "I called the client and they autorized...

the delivery person to leave the flowers outside the door. the client had forgot that the flowers were sitting outside the door step if you have any cuestion please let me know thank you [redacted]

My apologizes for the issues mentioned. As a sign of good faith; A refund of $66.93 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $66.93 has been issued. It may take your bank up to 10 days to process this refund. We...

apologize for any inconvenience

My name is Chris with Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I know that doesn’t make up for not being able to fill this in the first place. If you...

will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $20 store credit that never expires and may be used anywhere in the country.

This is in response to the complaint submitted by Ms.[redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received.  In our...

commitment to customers satisfaction, we have made several attempts to reach Ms. [redacted] in order to resolve the issue but have not been able to reach her.  We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with this. Our records indicate that the local designer did try to deliver on 10/25 and delivery was sucessful on 10/29. We also have an email from you dated 10/26 letting us know you have...

disputed this charge. Due to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they contact us.

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I have had this refunded in full. A refund of $93.43 has been applied to order no:, [redacted]

Tthe person filing the complaint is not our customer. The person who placed the order and paid for them needs to file the complaint in order for us to respond. Thank you for your understanding.

Complaint: [redacted]
I am rejecting this response because:
They should not be advertising and charge extra for specific timed deliveries than. Thats false advertising and overcharging!
Regards,
[redacted]

To whom it may concern:Regarding order [redacted] for [redacted], she was already issued a partial refund and that is as far as our power can go.

Complaint: [redacted]
I am rejecting this response because:  I truly felt that I should have received a full refund.  I accepted the 50% refund because I was informed that was all they could do.  I will NEVER use this company again and would never refer anyone to them. The arrangement was not delivered when requested and the arrangement ordered was not what was received.
Regards,
[redacted]