Burke Contractors Inc.

My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  I see that we had called you on 6/11 at 1:58 PM EST and received approval to change from the heart arrangement to the wreath. This order was then delivered on 6/12 and we...

did not receive a question about the quality of the order til 6/17 nor did we receive any pictures of the arrangement. At this point it is too late to question the designer on this. I have refunded $10 which is the difference between the heart and the oval wreaths.

To whom is may concern,Thank you for reaching out to us regarding [redacted] order. [redacted] order was delivered the same day it was delivered. The arrangement was delivered at 3:30 pm, and we had arranged a pick up and re-delivery of the new arrangement by 4 pm the same day. The agent [redacted]...

[redacted] spoke to did not say it would be delivered in the morning but that the designer would deliver it as early as possible as this was a time sensitive situation. [redacted] was given 15% off her order as well as an additional $20 in store credit. The new arrangement was delivered to the recipient's daughter at 1:50 pm on 2/23. We cannot provide [redacted] with a further refund unless we pick up the arrangement that was redelivered up, and she would only be eligible for a partial refund (minus the cost of goods as the designer has delivered two arrangements.) Have a great day.

This is in response to the complaint submitted by Ms. [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter and we have had her...

refunded as we would for any customer in these circumstances.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.Christopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because: I was not satisfied with the outcome. They sent a dozen roses to my daughter at work, they were half dead when they arrived. I emailed them and told them and offered to show them a picture of them. I will NEVER use this business again and suggested to them that they change who ever they are using. 
Regards,
[redacted]

My apologizes for the issues mentioned. The on line description of your website ordered arrangement was as follows:Our Graceful White Lily Bouquet is a tribute to pure elegance. Delicate stems of white lilies with lush greens come together to form a beautiful and graceful bouquet with no indication...

of the amount of flowers that are to be used.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/graceful-white-lily-bouquet#sthash.lsCYpOs2.d...⇄ florist used 7 stems of white lilies and greens in a vase which was filled to value. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. The florist delivered the arrangement as requested which was filled to value. We have requested for the customer to provide a photo of the arrangement but none was ever received. Thus order was delivered on 7/25/15. The customer has indicated the she contacted the bank to dispute the charges. Based on that statement, until the bank contacts Avas, we will not attempt to resolve the customer complaint with Revdex.com.

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. As per Mr. [redacted]'s request, we have had the AOL address that he provided removed from our system.The...

satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

ORDER[redacted], my apologizes foer the issues mentioned. as shown, a refund was issued:The order has been refunded - Amount: $57.93 vs Transaction [redacted] on 4/22/15

Complaint: [redacted]
I am rejecting this response because:
This is not what was agreed upon.The $10 credit was for the delay in delivery.The refund was for the horrible flowers. I have the email offering a redelivery of the flowers or a refund. There is no miscommunication, this is what was offered.After a few days, I contacted the company again to be told instead I will get a credit. I forwarded the email proving I was to get a refund and accepted the refund.As a business you can't create me an account I did not ask for and give me something I did not agree to and call it a day. I will never do business with you again. I want the refund you stated you would give.
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded for the missing balloons on 9/9 - The order has been refunded - Amount: $10.31 vs...

Transaction [redacted].If you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $20 in store credit that never expires and may be used anywhere in the country. This is tied to your email address. When you enter it online or give it to a sales rep, the credit will appear.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received.  In our...

commitment to customers satisfaction, we have made several attempts to reach Ms. [redacted] in order to resolve the issue but have not been able to reach her.  We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned. We have set up a re-delivery of fresh roses for tomorrow at no additional charge. Since they are being re-sent, a refund will not be issued.

I do understand the "recipients" issues. We are unable to respond to the complaint since she is not the customer and we need to have the customer who placed the order file the complaint since no account information was provided...order# and email used to place the order. Thank you for your...

understanding, Robert

Please accept my sincere condolences for your loss. I've spoken to the funeral home and they do have a delivery confirmation in their florist sign book. It was delivered as requested and the issue of non delivery has been resolved. Thank you for your understanding, Robert

Revdex.com COMPLAINT RESOLUTION:Current Reward Points @ 167798 WHICH ARE WORTH $83.90 AND DO NOT HAVE AN EXPIRATION The order has been refunded - Amount: $72.98 vs Transaction [redacted] The order has been refunded - Amount: $13.95 vs Transaction [redacted]

This is response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. AVAS Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have since reached out to Mr. [redacted] and we believe we have reached resolution on this.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

order#[redacted], my apologizes for the issues mentioned. 134000 reward points were deposited into the customers Avas Flowers account which are worth $70.43.The order has been refunded - Amount: $53.95 vs Transaction [redacted]The order has been refunded - Amount: $9.99 vs Transaction...

[redacted]

[redacted]
I am rejecting this response because:
I filed a claim with my bank because Ava's Flowers was unresponsive despite numerous attempts to contact them via phone and email. My bank has contacted them with the dispute as of 09Sept16. Ava's Flowers has not responded to my bank as of 26Sept16.
[redacted]
[redacted]

I am rejecting this response because:  The order number is

Complaint: [redacted]
I am rejecting this response because: The Yellow Roses sent lasted 3 days and then they died. I have complained about the original order and this took over a week for anyone to even act like we made a purchase with Avas.  I will never use your company again so you can keep your store credit.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]