Burke Contractors Inc.

Pastel Grace and Wonder Bouquet @$As a sign of good faith, a partila refund in the amount of $was issued as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

We apologize for the inconvenience, but most orders placed during Valentine's Day have been placed under our FLEX DELIVERY policyThis policy states that we may deliver the arrangement before or days after the requested delivery dateThis is mentioned in the invoice that is sent to your email
address provided and on our website if you had not provided an email.For example, your invoice MAY show:This order has been placed on FLEX DELIVERY!Delivery On: 02/14/or 02/15/2017!Preferred Delivery Date:Tues, 02/14/before 4PM (local time)We will do our best to try and deliver by this time however it is not guaranteed

To Whom It May Concern,We have received photos from the recipient Mrs***, whom claimed that the arrangement shows signs of wilting, as well as the foliage from the photos that were provided so not show any signs of wiltingI have attached the photos provided by the recipient As per the size
of the arrangement, all orders are filled to an exact recipe: "purple cube vase with lavender roses, stems purple stock green spider mums, green berries, lemon leaf , tightly arranged moundy roundy" , as well as all items are a depiction of what will be delivered, as our website states:" Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel." Since Mrs***, is the recipient of the arrangement, we are not able to discuss any form of refunds, or resolutions, since she is not the card holderWe do show that a $store credit was given for the box of chocolates off of a future order:reward points were deposited into the customers Avas Flowers account

My apologizes for the issues mentioned As shown, since the florist did not confirm delivery, we have cancelled the order and issued a full refund as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of
$has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

Complaint: ***
I am rejecting this response because: the company has offered no resolution and simply provided tracking information for an order that will now be DAYS LATEFurthermore, the apparent rationale for the late delivery has to do with holiday deliveriesMy order was placed after one of the holidays listed, Christmas, and clearly does not fall within their "busy" times of the year
Regards,
*** ***

This is in response to the complaint submitted by *** ***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, *** ***was not satisfied with our service in this matterWe have reviewed this
order and see that *** *** spoke to our customer service team on 2/and was issued a partial refund at that timeWe have now issued an additional refund to have the refunded in full.02/13/11:58AM CHARGE CREDITCARD $81.9302/15/11:26AM REFUND CREDITCARD $-62.9802/18/11:19AM REFUND CREDITCARD $-18.95Balance: $0.00SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this matter We believe this
matter is now resolved and we have reached out to Mr*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Complaint: ***
I am rejecting this response because: They sent old Yellow Roses to make the order correctThe Roses were dropping petals the first day and only lasted for days
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The site is misleading that showed chocolates in the picture I was ordering.I ordered delivery a week in advance, so the delivery should have been scheduled in advance and met by the 1pm deadlineI did call and send emails on February 14th to try to save the situation before the perishable product perishedI could have saved the situation if they had answered my call or email to let me know that it was going to be a no showI could have had time to try a different service provider at the last minute.A store credit does no good, since I have no confidence in this terrible company.
Regards,
*** ***

This is response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the service that was receivedSince this complaint requests
that we do not contact Mr*** directly, we have respected that wishSince Mr*** did follow the cancellation policy, he was refunded as we would for any customer following the cancellation policy.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving MrNix in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this matter In our commitment to
customers satisfaction, we have made several attempts to reach Mr***We do believe this is resolved at this point, but we would like to confirm this with Mr***The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

I am rejecting this response because: I specifically told the rep NOT to send a Croton and also NOT to have the arrangement in a ceramic vase They were to substitute the Peace Lily with an arrangement of three to four varied green plants in a wicker basket Additionally, the website advertised no delivery charge so their comment about a charge of $is not valid They waited over twenty hours to inform me the Peace Lily was not available I told the rep if the company would have contacted me that morning, I would have canceled and placed my order with another florist who would deliver what I wanted Another problem, because of them not contacting me early in the day, was the missed delivery time of "prior to 4:p.m." There was nothing about the entire order that was correct; therefore, I am requesting a full refund of $ Their offer of under $is unacceptable

Complaint: ***
I am rejecting this response because:This product was completely unacceptable and requires a full refund The small, insignificant, partial refund does not even begin to cover itPlease see pictures More are available
Regards,
*** ***

The order has been refunded - Amount: $vs Transaction *** and an arrangement was delivered

To whom it may concern,I have attached the photo above of the arrangement that was received, we have also explained to Ms *** that the arrangement price which she chose is $and her order consisted of the following items that were added to the orderstandard Latex Balloons were purchased
for a total of $12, Mylar Balloons for $($each),Bows for $($each),greeting card for $and our service fee of $which brought her total to $125.87.We were able to see in the photo that one of the mylar balloon was deflated and we had refunded the order for $6/We also received a call letting us know that she was over charged for the order and we were able to explain our prices to her and what she had purchased.Ms *** claims that the arrangement that she received was not filled to value but as we reviewed the photo it was approved by us as it did consist of an assortment of plants in a basket like she wanted.The order has been refunded-Amount $Vs transaction ***

This is in response to the complaint submitted by Ms***,We have reviewed this rejection and have confirmed in our systems that this order was refunded due to Ms*** disputing this charge with her bankOur records show that all funds were refunded on 7/11/If Ms*** has a current statement that shows this charge as active, we would advise that she contact her bank so they may investigate this for her.05/18/1:PM CHARGE CREDITCARD $07/11/11:AM CHARGEBACK $-63.94SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have reviewed this
order and see that this order has since been refunded in fullWe do release the funds immediately, but it may take a few days for that to appear on Ms***'s statement.03/26/8:PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***SincerelyChristopher U Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAva's Flowers refunded 15% of the order amount twice (a total of 30%) with promises to deliver flowers to the recipient as well Apparently they were unable to find a florist in or near the very small town of Yuma, Colorado, that was willing to work with them It was inconvenient and embarrassing to me because the original order would have been for a funeral; the second promised delivery of two dozen roses would have been just before Mother's Day; and the third promised order world have arrived in time for Memorial DayThe recipient never received flowers Finally, Ava's refunded the remainder of my order amount I do not plan to use this company again.
Regards,
*** ***

his is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this matter We believe
this matter is now resolved and we have reached out to Mr*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***