Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I am not surprised by the response since no resolution was offered prior to the disputed charge.  Despite the fact I purchased both goods and services that were never received.  The correspondence haa amounted only to wasted time, frustration, misinformation, lies and inconsistency.  
Regards,
[redacted]

To whom it may concern,Upon reviewing the order that Mr. [redacted] placed on February 8th, 2016 at 3:54 pm. We see here that he placed his order via our website, the item that Mr. [redacted] purchased: Love in Bloom Bouquet, Deluxe size: $49.99 does not contain chocolates. As advertised during the...

Valentines day holiday, our Love in Bloom Bouquet, Premium size with a box of chocolates was featured for $89.99. No where on Mr. [redacted] invoice did it state that a box of chocolates were included in the arrangement, as well as MR. [redacted] did purchase a rush order for this order, but as his invoice does clearly state:" Tue, 02/14/2017 before 1PM (local time) We will do our best to try and deliver by this time however it is not guaranteed". MR. [redacted] order shows it was delivered on the 14th, but we did not receive a phone call, nor a complaint until the 16th of February. Our Cancellation Policy that Mr. [redacted] agreed to when he placed his order does state that all complaints must be was given within 24 hours of delivery:"12. Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit."I do see here that Mr. [redacted] was given a refund for the express delivery:The order has been refunded - Amount: $9.99 vs Transaction [redacted]As well as a $10 store credit:40000 reward points were deposited into the customers Avas Flowers account

This is response to the complaint submitted by Mr. [redacted],Avas Flowers prides itself in providing a superior product at discounted prices.  Every order is important to us, and we use many strategies to ensure that each is delivered accurately and on time. Avas Flowers offers local delivery...

in all 50 states.  Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. In order to handle this in an expeditious manner, we reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Our records indicate that the customer has already disputed this charge with their credit card company. Due to this, we can not offer any resolutions until that is settled.

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. We have reached out to the local designer and they advised that this was received and that the recipient called them to find out who had sent the order as there was no...

signature on the card. Please let us know if this is still in question. Thank you

I am rejecting this response because:
I am still unsatisfied. I was never told that the fruit basket would be in replacement of my flowers. I was told that it was for the inconvenience. When it was said that the flowers were in the wrong room, they should have been placed in the correct room. When your delivery driver went to the funeral home, he never said anything to the funeral director. The funeral director told me when I went back for the evening viewing that no one had said anything to him and that if it was placed in the wrong room, as I said to him based upon what I was told, it was due in error to the fact that the flowers were not labeled properly. I can not even confirm that the flowers were actually there and that I would have been in fact satisfied with my purchase. I have seen numerous complaints on Revdex.com.org and numerous other websites that sometimes what was ordered and what was delivered have ended up being two different things, and that in some cases they were not filled to what they should have been for the price that was charged. I also can not confirm that the fruit basket was in fact the value of flowers. According to your website, the most expensive gift basket is $74.99. I was supposed to receive a phone call or email confirmation that they had been delivered, which I have not. I am just assuming that they were based upon what was written here. I would hate to make assumptions with this company, since last time I was told I was wrong. The bottom line is, I did not get what I ordered. I was never told that I would not be given a refund or that the fruit basket would be in place of my flowers. If that was the case, I should have been told that. I would not have agreed to the fruit basket. Had the flowers been moved into the correct room or new flowers, for the evening viewing and a fruit basket sent for the "inconvenience" as I was told, we would not even be having this discussion.

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter.  We...

believe this matter is now resolved and we have reached out to Mr. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  A refund is the very least they could do.  My bank now has the refund.  Still they insist what I ordered was to be delivered by FEDEX,  I saw that nowhere on their website and my mother did not receive the red vase and candy that was to be with it.  I would not do business with this business as their advertising is deceptive.  The refund is fine, but it ruined a Valentines Day for my mom!
Regards,
[redacted]

My name is [redacted] with Avas Flowers customer service management and I understand there was a question about your recent order. While most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedEx. We...

received a call on the quality of this order and a redelivery was set up at the time. The order is currently out for delivery today - 3/29 under UPS tracking number [redacted]

Complaint: [redacted]
I am rejecting this response because:  I was not informed that the recipient did not like the arrangement.  Avas Flowers is confused over the person who ordered the arrangement and the recipient.  I am not the recipient, yet I am being addressed as such.  I cancelled the order two hours after I made the order.  Incredibly, not only did they ignore my cancellation, they delivered the flowers five days late, charged me a fee that they charge to insure on time delivery, and when the recipient questioned who they were from, that is when I learned they had been delivered five days late without a card, when I had cancelled them five days prior.  Then Avas flowers started changing the documents to say I asked for a delivery date of 12/28/15.  My initial order receipt proves that the original request for delivery was for 12/24/15, not 12/28/15 that they are trying to reflect.  So, now they are telling me that the recipient did not like her flowers, and I find this new information to be very upsetting. Somehow this continues to worsen as we progress.  
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They are not listing or can't read. The bank has already processed the payment and will not be able to take any actions against them or contact them. This is a good example of their lack of service.
Regards,
[redacted]

As per customers statement:Wells Fargo has taken over disputing this charge and my account has been credited. We are no longer able to respond to this complaint since it was resolved by the bank.

Complaint: [redacted]
I am rejecting this response because:The service and quality were below what was promised.  I am greatly disappointed that: -the promise (large print in their ad) of same day delivery was not honored (and I ordered a day in advance)-the ordered quality was not available so a promise of premium flowers was promised - and not delivered.-although courteous, no one was empowered to correct the problem.  It was very frustrating to have the company promising solutions to both of these VERY IMPORTANT problems, which ended up being far inferior to what was verbally promised.So, in the end, the quality of the product was inferior and the appropriate delivery was not on time as promised.
Regards,
[redacted]

, my apologizes for the issues mentioned. With regards to your request for a full refund, please review the Avas policy shown below and within the website too for all users to view before the placement of their order:DissatisfactionSince most of our products are perishable goods, we do not...

offer refunds after the product has been in possession for more than 7 days.   If you do not want a re-delivery of a new product(s) and you notified us within 7 days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refund. If you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund.  We have contacted the florist to pick up the arrangement and once that is done, we will be able to respond to your request.

Please accept my apologizes for the issues mentioned. The customer ordered:A Florist Designed Basket Arrangement@$59.99 and the on line description was as follows: Let our designers create something truly unique and beautiful for someone special in your life. The arrangement will include...

the season's freshest flowers expertly arranged in a lovely basket with no indication of what flowers are to be used.   Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The customer called the day of the delivery requesting the delivery status and then, 4 days after the item arrived, a email complaint was issued. That is not within the guidelines of the Avas satisfaction policy;Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.Substitution PolicyThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Minor substitutions may be made without prior consent or approval from the Customer.

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Our notes show that you spoke with our customer service on 3/3 and agreed to have delivery on 3/7.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and believe this is now resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

As shown, the customer contacted [redacted] to dispute the charges and for that reason, we will no longer respond to this complaint. We will deal with the bank when contacted and thank you for your understanding.I did contact [redacted] to place a dispute on the charge