Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to the rejection received from Mr. [redacted],We have reviewed the initial complaint filed by Mr. [redacted] and we do not see any mention of an issue with a previous order. Based on Mr. [redacted] email, we do see that there was an order that was delivered on 9/1. We have reviewed this order history as well, but do not see any notice of complaint at the time. We understand that Mr. [redacted] remains unsatisfied, but we can not offer a resolution on an order this old when we were not notified of an issue at the time.

I reached the customer this morning and had the order refunded. This was a quality only complaint - no other issues. Proposed letterThis is response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable...

commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Mr. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned. As shown, the order was cancelled and a full refund was issued: A refund of $73.94 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $73.94 has been issued. It may take your bank up...

to 10 days to process this refund. We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
 While I accept this resolution, there's no way they could make up for my aunt's aggravation & extra work on her 90th birthday.

To whom it may concern, Upon review of the order for Ms. [redacted], we issued her a partial refund in the amount of $35.00 back to her card.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  In our commitment...

to customers satisfaction, we have made several attempts to reach Ms. [redacted] in order to resolve the issue but have not been able to reach hers.  We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because:they have misrepresented themselves, lied and manipulated this show teansactionthis was not readily viewable on website and it clearly states that they are a local florist in hasletbtexas which is false. I strongly believe they "adjusted" the order after the fact because I can show where my credit card was initially charged the correct amount. Also one email from the multiple people who respond ( never the same person twice) stated they called and I have my phone records which state that was also not true   
Regards,
[redacted]

I wanted to inform you, that the company Avas Flowers reach out to me on Sunday 7/30/07 about the issue I am having with my order. I spoke with one of the managerial staff member Christopher U[redacted] who submitted me my full refund amount $82.92.

My apologizes for the issues mentioned.On 6/30/15, the order was cancelled and a refund was issued as shown:The order has been refunded - Amount: $79.91 vs Transaction [redacted]

Inadequate information provided and cannot locate customer order using email address and customer did not provide order#. Thank you for your understanding, Robert

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

I would like to take this time to apologize. We are committed to quality and service. Our guarantee is our personal commitment to our customers to create long term relationships. Your satisfaction is our Number One priority, not just because it's our job, but because we really do care.Upon reviewing...

your order, I noticed that it has been canceled and refunded in full.

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.02/16/2017 3:44PM by [redacted])REFUNDED ORDERThe order has been refunded - Amount: $132.91 vs Transaction [redacted]I see the customer did not provide us with an email address when this order was taken so he did not receive the invoice stating this order was under flex delivery, but this is from our website Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have since...

reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher [redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to the customer, Ms. [redacted], and believe we were able to come to a resolution. After we had reached a resolution with the customer we advised Ms. [redacted] that this was done and to contact us with any further concerns.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint:...

[redacted]
I am rejecting this response because:  I cannot get through to a non-automated customer service assistant using this number after choosing the option "refund status."  The automated response tells me I am not authorized for a refund using my order number.  This is a fraudulent company.  
Regards,
[redacted]

In regards to...

the complaint #[redacted], it has not be resolved.  Avas Flowers never did resend my flower order, nor did they respond to my subsequent emails. Please re-open this case and ask them to refund my money. I will no longer accept their offer of replacing the order.