Burke Contractors Inc.

---------------------------------------------------------------This is response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied...

with the arrangement that was received. We have since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

To whom it may concern,After review of the order for Mr. [redacted], we deem his complaint invalid. Mr. [redacted] did not order $100.00 worth of flowers. He ordered an arrangement worth $75.00. Also, upon further review, we do see that the phone number for the recipient was in fact changed.

Complaint: [redacted]
I am rejecting this response because:
After doing some research online, this is a very common problem with them. It is not good business etiquette to pay for something and never had it completed.  I will accept the refund, but the actions of this business were extremely poor. I spent almost 2 full hours getting hung up on, getting transferred and when I would talk to a live person, no one had a manager or supervisor and had to transfer me, which resulted in hang ups. There are numerous stories online of people that have yet to receive a refund. This saddens me that a business that is supposed to comfort people and bring them some type of happiness or comfort would take advantage of people this way. They need to get there act together and stop the headaches. My poor friends mother had NO flowers at her service because of this, it wasn't even a formal funeral. What a pathetic company to call and confirm the time of the service for [redacted] but they couldn't call to tell her that the flowers were delayed or the driver was lost or anything. they just blew it off. 
Regards,
[redacted]

My apologizes for the issues mentioned. As shown, the order was cancelled and a full refund was issued: A refund of $73.94 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $73.94 has been issued. It may take your bank up...

to 10 days to process this refund. We apologize for any inconvenience

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Mr. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned. As shown, the customer was refunded for their purchase as a sign of good faith.As shown within the Avas website for all users to view:Welcome to the Avas Flowers website. We are glad you're here. Our website is one of the main ways that we interact with our...

customers, and as such, there are legal ramifications to your use of the website and our services. These Terms of Service (hereinafter, the Agreement) state the terms and conditions that govern your use of this website and our other services.1. Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms Avas Flowers, We/Us, or Our, please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.We are located in [redacted] New Jersey, but we operate nationwide by working with local florists. We also often use [redacted] and [redacted] for delivery, which we will cover in more detail below.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.11/30/2015 4:16PM by [redacted] ([redacted])REFUNDED ORDERThe order has been refunded - Amount: $30.99 vs Transaction [redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. As Ms. [redacted] has...

indicated, our local designer was not able to make this delivery in a timely fashion. When Ms. [redacted] called on on 10/6 she asked that we continue to find a designer to have this delivered that day and we were able to have this done.We have since reached out to Ms. [redacted] and she has responded that she had disputed this charge with her bank. As this order was delivered and kept, we would not be able to provide a full refund in this matter. As Ms. [redacted] has disputed this, we can not offer any further resolution. SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

my apologizes for the issues mentioned. The order has been refunded - Amount: $53.95 vs Transaction [redacted]

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have since...

reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher [redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The order has been refunded - Amount: $13.95 vs Transaction [redacted]and check with your bank for the transaction# indicated.

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.02/16/2017 3:44PM by [redacted])REFUNDED ORDERThe order has been refunded - Amount: $132.91 vs Transaction [redacted]I see the customer did not provide us with an email address when this order was taken so he did not receive the invoice stating this order was under flex delivery, but this is from our website Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.

My apologizes for the issues mentioned.On 6/30/15, the order was cancelled and a refund was issued as shown:The order has been refunded - Amount: $79.91 vs Transaction [redacted]

Inadequate information provided and cannot locate customer order using email address and customer did not provide order#. Thank you for your understanding, Robert

My name is Chris with Avas Flowers customer service management. I see we have refunded $57.99 and you are due a refund in the amount of $8.15.  Since this order was placed over 30 days ago, we need to retake your card number so we can issue this.  Please call us at ###-###-#### so we...

may process this for you.

In regards to...

the complaint #[redacted], it has not be resolved.  Avas Flowers never did resend my flower order, nor did they respond to my subsequent emails. Please re-open this case and ask them to refund my money. I will no longer accept their offer of replacing the order.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

As of today, 1/26/16, I have not yet received a response from Avas Flowers as to a resolution!Sincerely,[redacted]...


Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologizes for the issues mentioned. as shown, the order was cancelled and a refund was issued; A refund of $86.93 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $86.93 has been issued. It may take your bank up...

to 10 days to process this refund. We apologize for any inconvenience

ON LINE ORDER PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. The customer ordered on line, wherein the following Holiday Policy was in effect: Holiday Floral Delivery: We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. The florist delivered the arrangement on 2/19/2016 with an upgraded arrangement, meaning a larger arrangement, at no additional cost to the customer, for the delay.