Burke Contractors Inc.

I wanted to inform you, that the company Avas Flowers reach out to me on Sunday 7/30/07 about the issue I am having with my order. I spoke with one of the managerial staff member Christopher U[redacted] who submitted me my full refund amount $82.92.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  In our commitment...

to customers satisfaction, we have made several attempts to reach Ms. [redacted] in order to resolve the issue but have not been able to reach hers.  We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to the customer, Ms. [redacted], and believe we were able to come to a resolution. After we had reached a resolution with the customer we advised Ms. [redacted] that this was done and to contact us with any further concerns.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned. As shown, a refund was issued:The order has been refunded - Amount: $75.14 vs Transaction 7[redacted]  on 10/14/15

I do understand the customers comments but her original request was :Desired Settlement:We would like a refund since the services were never completed. As requested by the customer, we did refund the two orders in question and offered our sincere condolences too. This order was placed on line and if the customer had any issues with Avas flowers prior to placing the orders, the orders should not have been placed. This is not intended to be any sort of an excuse, just a comment. It was unfortunate that the arrangements were no delivered, for whatever reasons and the office was not represented at the funeral, for that , I do apologize.Our website states:Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. ON LINE ORDER PROCESSING:Prior to any charges being placed on an Avas order, the customer is able to fully view the order summary, which includes ALL applicable charges. At that point, the customer is able to either:1) Select, place order & accept our terms of service or2) decide to not proceed with the order.  In this case, the customer saw, acknowledged, & chose to proceed with the order in question

To whom it may concern,Mr. [redacted] has stated that our informaiton is not on our website in regards to our location, under our terms of service it clearly states as to our location as well as to how our business is run: 1. Legally Binding ContractThe first thing you should know is that this...

Agreement constitutes a legally binding contract between you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. Because we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this Agreement.  You can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.  As well as our location is also featured on our website at the bottom of the page:We use cookies to enhance your experience on our sites. Cookies on our website are not used to store any personal information.© 2006-2017 Avas Flowers® Florists. All rights Reserved -   - Floral Arrangements & Delivery Services. We do show that MR. [redacted] did receive a full refund for his order:The order has been refunded - Amount: $85.91 vs Transaction [redacted]

Complaint:...

[redacted]
I am rejecting this response because:  I cannot get through to a non-automated customer service assistant using this number after choosing the option "refund status."  The automated response tells me I am not authorized for a refund using my order number.  This is a fraudulent company.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Business promised to refund value to my credit card. If that doesn't happen within promised 10 days, I will further pursue this complaint ID.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. Ms. [redacted] has...

since sent us an email directly as she was unavailable when our customer service agent called and we have resolved this as per her request.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

To whom it may concern, Upon review of the order for Ms. [redacted], we issued her a partial refund in the amount of $35.00 back to her card.

my apologizes for the issues you have mentioned. This order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between...

you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery service. We’ve been growing our floral business for more than 30 years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Cancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday and the order was delivered within 4 days after the respective holiday. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned.As shown within the  Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the...

likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, we have not been able to locate any order in our system with the information...

provided.  In our commitment to customers satisfaction, we have made several attempts to reach Mr. [redacted] in order to resolve the issue but have not been able to reach him.  We will continue to reach out to Mr. [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because:they have misrepresented themselves, lied and manipulated this show teansactionthis was not readily viewable on website and it clearly states that they are a local florist in hasletbtexas which is false. I strongly believe they "adjusted" the order after the fact because I can show where my credit card was initially charged the correct amount. Also one email from the multiple people who respond ( never the same person twice) stated they called and I have my phone records which state that was also not true   
Regards,
[redacted]

I would like to take this time to apologize. We are committed to quality and service. Our guarantee is our personal commitment to our customers to create long term relationships. Your satisfaction is our Number One priority, not just because it's our job, but because we really do care.Upon reviewing...

your order, I noticed that it has been canceled and refunded in full.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this manner. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

I am rejecting this response because:
I insist on a full refund.  Thank you for the apology, but mine is not a general case of believing the arrangement was undervalued or unlike a formula in a photograph.  This is a case of a highly inappropriate balloon being sent to a child.  A romantic balloon was sent even though the card was signed "Grandma" and the occasion was "Get Well Soon."  No amount of swapping out the arrangement and one balloon (I ordered and was charged for three) makes up for that.  Neither of your replies addressed two of my other original, important complaints that the flowers were old and blown open, and the design was not professional looking (see photo).Had I received excellent customer service, I would have used your services again.  I would have shown people the photo of my granddaughter with the bouquet and balloons.  It would have been good marketing for you.  However, under the circumstances, I never want to chance another experience like this.  It is very embarrassing to send flowers that are old and ugly and inappropriate.  It is for that reason that the store credit does not resolve my issue.  I will not be using Avas Flowers again.I will pursue other means of resolution.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] The product has already been picked up. A full credit better be issued. I cancelled and order and you delivered it...tacky, unprofessional business practices.

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. In order to issue a full refund, we would have needed to retrieve the original arrangement. This was offered and refused by you which is why the partial refund was issued and...

the order was left in place with the recipient.