Burke Contractors Inc.

The order has been refunded - Amount: $107.93 vs Transaction [redacted] since 1/26/2017

This is in response to the complaint filed by Robert E[redacted]      As part of our ongoing commitment to customer satisfaction, we have recently enacted a process to review our Revdex.com cases that have not been resolved to this date. As we only keep payment information for 30 days, we...

reached out to our customers to re-take this payment information so we could issue the correct refund.We reached out to Mr. E[redacted] on 7/17/17 and he advised us that he considered this matter closed.

My name is Chris and I am a customer service manager for Avas Flowers. Could you please provide the order number or the last 4 digits of the card that was used? I was unable to find a recent order under your name or email address. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with Avas Flowers management and I’m very sorry that you felt the difference between the delivery fee and the service fee was not fully explained. We do require customers to check that they have read the terms and conditions and we show the full total before final confirmation of...

payment. Since you feel this was not made clear, I have credited you with $20 store credit that never expires and may be used anywhere in the country. This would be more than enough to cover any future handling charge. I also understand there is a question about our location and how delivery is made. This is from our website.DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of [redacted], [redacted], and [redacted]. We will often use another affiliated member of [redacted], [redacted], and [redacted] to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to you. Flower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.

As shown within the  Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. A partial refund was issued Amount: $13.95 vs Transaction [redacted] As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:This order has been placed on FLEX DELIVERY! Delivery on: 05/06/2016, 05/07/2016 or 05/08/2016Request delivery on:Monday, 5/9, before 7(local time). we will do our best to try and deliver by this time, however, it is not guaranteed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days...

for your bank/card to make those funds available to you again.02/21/2017 5:55PM REFUNDED ORDERThe order has been refunded - Amount: $78.93 vs Transaction [redacted] I also see that you have disputed this with your bank since the refund was issued.02/23/2017 3:44PM REPORTED CHARGEBACK

I am rejecting this response because: this was not placed on hold. It was deducted from my account. And never replaced

To whom it may concern,We have reviewed the order that Mr. [redacted] purchased for his wife Mrs. [redacted], Mr. [redacted] purchased a farm fresh arrangement that has no guaranteed delivery time. As featured on our website it clearly states: This product is delivered via ups/fedex in our award...

winning gift box. As well as there is no guaranteed delivery times.

To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] recent order for [redacted] Our system shows there were two orders placed for [redacted] The first arrangement, an orange and yellow arrangement, was delivered on 1/23, was...

delivered directly to [redacted]. The second arrangement, the arrangement requested for 2/23, was not delivered to the recipient directly. As a result. [redacted] were refunded in full. We cannot assist the customer further at this point. Thank you and have a great day.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  In our commitment to...

customers satisfaction, we have made several attempts to reach Ms. [redacted] in order to resolve the issue but have not been able to reach her.  We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because: I stated on the phone that I was not...

okay with this and I was lied to by the other manager I spoke with on the phone May 12th that stated I would given a full refund.  I also stated that I felt it ridiculous that I need to record my conversations with a when I contact them to prove what I was told.  [redacted] said the $25 was most she was authorized to refund and I also told her that was ridiculous and that I would still be filing a complaint with the Revdex.com due to their poor customer responses to issues. 
Regards,
[redacted]

I am rejecting this response because:the flowers were sent for delivery for a specific occasion and now it is too late to replace. I would appreciate my refund as soon as possible. I am disappointed. Your advertisement and the gentleman who placed my original order did not stand up to the what was promised.

Please mark this as "resolved" as I don't want to have anything more to do with this company. I had to order a new arrangement (from a different florist) to be sent to my friend to mark her special event properly as I intended. Avas Flowers refunded me the "service charge" and I don't want to send any more time with them and thisissue despite not having a fair resolution. I will make sure to contact your site for reviews before dealing with any future businesses of any kind!

Complaint: [redacted]
I am rejecting this response because: I contacted every florist within reasonable delivery mileage of the place of service and no florist shows this order.  Your website also indicates the following regarding delivery in the FAQ section "Visit our check status page to get the most up to date status Check Status  .  You can call 877.638.3033 A delivery confirmation is often sent via email, once the delivery has been made and it has been entered it into our system. In addition, you will likely receive a phone call from a thankful recipient"There is no reference in the FAQ section of your reply to my response about the dates being incorrect.  I'm holding you accountable for the information that is disclosed on your website along with the due diligence of contacting every florist in the entire city of Norman, OK (since Ava's won't disclose what florist was used).  As mentioned in my prior complaint, I contacted the deceased parties family and confirmed the flowers were not delivered.  I intend to keep this complaint open until resolved to my satisfaction.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It was not until after the company had made no attempt to resolve my situation that I said I would have to ask my credit card company to dispute the charges - I had not done this at the time I spoke with the customer service agent and I told her so
Regards,
[redacted]

My apologizes for the issues mentioned. This order was placed on line on 5/22 to be delivered to a home in [redacted] for a Peace Lily plant @$49.99, sympathy card @$3.99 and handling/service charges @$13.95 for a total of @$67.93.The invoice for that sale was emailed to the customer for their...

review. On 5/23, the florist did not have a Peace Lily plant available and the customer was contacted. A basket with green plants was approved and delivered on 5/23 at the same dollar amount of original sale.  In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times.I apologize for any inconvenience. As a matter of satisfying you in regards to your recent order, I can issue a partial refund of $9.99, back to your credit card that was used at the time of your purchase. Would like me to take care of that for your today?

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received so we offered...

to have a replacement arrangement sent as an apology for this. Since this was refused, we have had this order fully refunded as we would for any customer in the same situation. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers