Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't accept this as a response because they don't tell you about their holiday order policy until after you submit your order.  They also claim to be a local florist which is untrue considering their based out of New Jersey and you get connected to a call center through a SE Asian country.  
Regards,
[redacted]

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days...

for your bank/card to make those funds available to you again.02/21/2017 5:55PM REFUNDED ORDERThe order has been refunded - Amount: $78.93 vs Transaction [redacted] I also see that you have disputed this with your bank since the refund was issued.02/23/2017 3:44PM REPORTED CHARGEBACK

Complaint: [redacted]
I am rejecting this response because: Before I placed my order I was assured on the screen that my order would be delivered by Mother's Day.  I received an emailed receipt after I placed my order saying my order would be delivered by Mother's Day.  Ava's Flowers called me AFTER I received the email confirmation of my order and asked if it was okay if my order was delivered after Mother's Day.  I said NO - cancel my order.  Ava's delivered my order after Mother's Day without my authority and charged me anyway.  This is unacceptable and unlawful and I will keep fighting Ava's through whatever means available until I get a full refund of every cent they charged me.  It is not right.  They are a horrible business and they should not be allowed to get away with this.  Ava's needs to do the right thing and refund my money.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I contacted every florist within reasonable delivery mileage of the place of service and no florist shows this order.  Your website also indicates the following regarding delivery in the FAQ section "Visit our check status page to get the most up to date status Check Status  .  You can call 877.638.3033 A delivery confirmation is often sent via email, once the delivery has been made and it has been entered it into our system. In addition, you will likely receive a phone call from a thankful recipient"There is no reference in the FAQ section of your reply to my response about the dates being incorrect.  I'm holding you accountable for the information that is disclosed on your website along with the due diligence of contacting every florist in the entire city of Norman, OK (since Ava's won't disclose what florist was used).  As mentioned in my prior complaint, I contacted the deceased parties family and confirmed the flowers were not delivered.  I intend to keep this complaint open until resolved to my satisfaction.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

To whom it may concern,We have reviewed the order that Mr. [redacted] purchased for his wife Mrs. [redacted], Mr. [redacted] purchased a farm fresh arrangement that has no guaranteed delivery time. As featured on our website it clearly states: This product is delivered via ups/fedex in our award...

winning gift box. As well as there is no guaranteed delivery times.

Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again. 07/18/2016 8:06AM CHARGE CREDITCARD SYSTEM $58.93...

N/A 07/22/2016 12:39PM REFUND CREDITCARD cumbs $-58.93 N/A Balance: $0.00

Complaint: [redacted]
I am rejecting this response because: It was not until after the company had made no attempt to resolve my situation that I said I would have to ask my credit card company to dispute the charges - I had not done this at the time I spoke with the customer service agent and I told her so
Regards,
[redacted]

I am rejecting this response because:the flowers were sent for delivery for a specific occasion and now it is too late to replace. I would appreciate my refund as soon as possible. I am disappointed. Your advertisement and the gentleman who placed my original order did not stand up to the what was promised.

Complaint: [redacted]
I am rejecting this response because: I stated on the phone that I was not...

okay with this and I was lied to by the other manager I spoke with on the phone May 12th that stated I would given a full refund.  I also stated that I felt it ridiculous that I need to record my conversations with a when I contact them to prove what I was told.  [redacted] said the $25 was most she was authorized to refund and I also told her that was ridiculous and that I would still be filing a complaint with the Revdex.com due to their poor customer responses to issues. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please mark this as "resolved" as I don't want to have anything more to do with this company. I had to order a new arrangement (from a different florist) to be sent to my friend to mark her special event properly as I intended. Avas Flowers refunded me the "service charge" and I don't want to send any more time with them and thisissue despite not having a fair resolution. I will make sure to contact your site for reviews before dealing with any future businesses of any kind!

To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] recent order for [redacted] Our system shows there were two orders placed for [redacted] The first arrangement, an orange and yellow arrangement, was delivered on 1/23, was...

delivered directly to [redacted]. The second arrangement, the arrangement requested for 2/23, was not delivered to the recipient directly. As a result. [redacted] were refunded in full. We cannot assist the customer further at this point. Thank you and have a great day.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received so we offered...

to have a replacement arrangement sent as an apology for this. Since this was refused, we have had this order fully refunded as we would for any customer in the same situation. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned.  We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement, all flowers are represented accordingly. Therefore, your order has been approved and meets the...

Product Description as well as our Substitution Policies. I have attached a copy of both for your viewing. Product Description As Shown Within The Website For All Users To View: A feminine and sophisticated aura radiates from our Blissfully Pink Bouquet @$49.99. Soft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes! Perfect for a birthday, anniversary or new baby girl!*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The lilies provided were in "bud form" and will open and be as beautiful as shown on line. When bud form lilies are used, they will last longer as they open.  Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows: A  vase with 2 pink roses, 1 red rose, 3 stems pink alstro, 2 stems of pink lilies, purple waxflower.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. As a sign of good faith, we have deposited store credit in the amount of $20.00. This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The website photo provided was for the deluxe arrangement and the customer ordered the small arrangement which contains less flowers than the photo.

I do understand the customer statements but we do have a confirmation of delivery from the florist who claimed that on 4/30 @11AM. [redacted] @ the church signed for the plant. The date provided on the website does not indicate the correct time or date since it is not always updated when the delivery was done and may reflect the next day entry.

I am rejecting this response because: this was not placed on hold. It was deducted from my account. And never replaced

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  In our commitment to...

customers satisfaction, we have made several attempts to reach Ms. [redacted] in order to resolve the issue but have not been able to reach her.  We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers